CALLER STATES THAT ON 7/17/15 HE WAS WAITING AT THE BUS STOP LOCATED AT NW 7 AVENUE AND NW183 STREET FOR THE ROUTE 77 HEADING SOUTHBOUND, WHICH WAS DUE AT 117P/5334.HE MADE AN ATTEMPT TO GET ON THE BUS WITH A REFRIGARATOR AND THE OPERATOR TOLD HIM HE WAS NOT GETTING ON THE BUS WITH THAT THING. HE SAYS THAT SHE WAS EXTREMELY RUDE AND THAT SHE DID NOE HAVE TO BE THAT WAY. OPERATOR IDENTIFIED AS LOVEJOY #2337/VEHICLE #9977/RUN #5334

PASSENGER SAID THE BUS 77 S/B AT 1 ST N MIAMI AVE AT 2:33 PM, SHE ASKED OP TO LOWER THE RAMP AND OP LEFT THE BUS FOR SEVERAL MINUTES AND CAME BACK AND THEN LOWER THE LIFT. SHE IS COMPLAINING BECAUSE INSTEAD OF OP TO LOWER THE LIFT MADE HER WAIT ON THE BUS STOP. PAX INSIST VEHICLE 03129 GAVE OPER DESCRIPTION OF: FEMALE VERY DARK COMPLETION AND PASSENGER DO NOT REMEMBER ANY OTHER DETAIL.

SB 77 9:01PM 55/7TH AVE Comments: I was at the bus stop on time earlier than on time the bud came I'm in a wheelchair he kept going n wouldn't stop i was off the sidewalk where he's supposed to stop cos' of the conduction n he just waved n kept going. He stopped at the stop before n after where I was, bit those folks weren't in wheelchairs. This is so wrong. VEH#9916 RUN#5220 BADGE#3557

CALLER STATES THAT ON 7/13/15 HE BOARDED THE ROUTE 77 HEADING NORTHBOUND AT THE GOVERNMENT CENTER AROUND 308P. HE NEEDED TO GET CHANGE SO HE ASKED THE OTHER PASSENGERS ON THE BUS AND ONCE HE GOT THE CHANGE HE PAID THE FARE, BUT WAS SHORT $0.25. THE OPERATOR TOLD HIM THAT HE NEEDED TO PUT ANOTHER DOLLAR IN OR THE $0.25 BECAUSE THE SYSTEM NEEDED TO BEEP. SHE WAS ADAMANT ABOUT HIM PUTTING THE $0.25 IN OR SHE WAS GOING TO PUT HIM OFF THE BUS. HE QUESTIONED HER BECAUSE THERE WERE TWO MALE PASSENGERS THAT GOT ON THE BUS BEFORE HIM THAT HAD NO MONEY AND SHE ALLOWED THEM TO BOARD THE BUS WITH NO PROBLEM. SHE TOLD THEM THAT THEY WERE GOING TO HAVE TO PAY THE NEXT TIME THEY GOT ON HER BUS. HE FEELS THAT THE OPERATOR WAS DISCRIMINATING AGAINST HIM BECAUSE HE WASN'T AN AFRICAN AMERICAN. OPERATOR IDENTIFIED AS BRINSON #6247/VEHICLE #4124/RUN #5213

CALLER STATES HER HUSBAND AND HER WENT TO GOV TO REPLACE HIS GOLDEN PASSPORT, STATES THEY HAVE BEEN DOWNTOWN FIVE TIMES, SHE STATES THE BLACK PEOPLE ARE RUDE, STATES BLACK MALE WAITED ON THEM, AN HE CALLED SECURITY, STATES SHE HAS VERTIGO, STATES HUSBAND GOT UPSET STARTED CURSING GIVE ME MY G. D. PAPERS, SECURITY GUARD TOLD THEM TO GET OUT. REQUESTING HIS GOLDEN PASSPORT, HIS NAME JEFFERY DRISKELL.

CALLER STATED THAT ROUTE 77 N / B FROM DOWNTOWN SCHEDULED 7:26 AM PAX SAYS THAT A MAN BOARDED THE BUS HE WAS COVERED WITH HUMAN FECES APPEARS TO BE A HOMELESS PAX ASK THE OPERATOR TO GET HIM OFF OPERATOR BRUSH HIM OFF . RUN # 5199, V# 05190, BADGE # 6554.

HANDICAPPED PAX STATED SHE WAS WAITING FOR THE RT 77 NB ON NW 17 ST AND 7 AVE AT 7:55P, SHE STATED SHE ASKED THE OP TO OPERATE THE LIFT IN ORDER FOR HER TO BOARD THE BUS AND THE OP STARTED SCREAMING "NO" ON SEVERAL OCCASIONS BEFORE DROPPING THE LIFT. RUN# 5216 BADGE# 6585 VEH# 5139

ELDERLY FEMALE PAX WAS INJURED WHEN SHE FELL ON 7/1/15 AROUND 4:09 PM WHILE TRAVELING ON THE ROUTE 77. DAUGHTER OF PATRON CONTACTED MDT AND REPORTED THAT THIS OCCURRED WHEN THE BUS MOVED TOO QUICKLY BEFORE HER MOTHER HAD AN OPPORTUNITY TO GET TO HER SEAT.

CALLER STATES HE TOOK ROUTE #77-DOWNTOWN FROM APPROX 95TH ST/7TH AVE AND CLAIMS SHORTLY AFTER BOARDING HE ASKED THE OP TO TURN ON THE AC, ACCORDING TO THE CALLER THE OP SAID THE AC WAS NOT WORKING AND AFTER WHAT MIGHT HAVE BEEN A COUPLE OF WORDS THE OP TOLD HIM HE SHOULD GET ON ANOTHER BUS. RUN #5211 VEHICLE #03141 BADGE #3281

CALLER STATES THAT SHE BOARDED THE ROUTE 77 HEADING NORTHBOUND AT THE GOVERNMENT CENTER AROUND 1240P. SHE SAYS THAT SHE WAS ON THE BUS SINGING SONGS ABOUT JESUS AND THE OPERATOR SAID TO HER THAT SHE WAS A WITCH IN SHEEP'S CLOTHING. OPERATOR IDENTIFIED AS PARHAM #3495/VEHICLE #5189/RUN #5201

CALLER STATES SHE'S NOT FROM HERE, STATES SHE WAS FOR 77N GG, BUS TRIED TO TAKE OFF, SHE WAS AT THE BENCH, WHEN SHE GOT ON THE BUS, OP RAISE HER VOICE AT HER TELLING HER SHE'S SUPPOSE TO BE STANDING, NOT SITTING, GAVE VEH 0412. CAN'T ID VEH #. *incident time: 11:15am..*tajt

PASSENGER SADI THE BUS 77 S/B AT 6 ST NW 7 AVE AT 3:15 PM, OP SCREAMED AT HER BECAUSE AN ELDERLY LADY WAS STANDING WHILE THE BUS WAS RUNNING. PASSENGER TOLD OP NOT TO SCREAMED AND OP REPRIMENTED. VEHICLE 05189, OP PARHAM, BADGE 3495, RUN 5201

pax stated he was waiting on the 77 bus going n/b at 2:01 pm at nw 1 st nw 1 ave the bus was late pax asked why was the bus late the op told pax the bus is going to be more later .pax asked why op said why did you ask the supv pax said i aske you op said playboy just go seat dowm pax said he did not like him to call him a play boy he has a name. run 5200 badge 3141 veh 2123

CALLER STATES BUS OP TOOK A PIC OF HIS BIKE ON THE BUS RACK, AND WANTS COMPLAIN ABOUT HER NOT TELLING HIM WHY SHE TOOK THE PIC ON VEH 3111 AROUND 2:18PM BOARDED BUS AT NW 103RD ST/7TH AVE, STATES BLACK FEMALE, OP WANT TELL HIM WHY SHE TOOK PIC. TOS SHOWS OP OUTLER 6257BD, RUN5217, VEH 3111.

THE PAX STATES THAT AT 2:00PM SHE BOARD THE 77-BUS GOING N/B ON NW 119TH AVE/NW 7TH AVE AND WHEN THE OP ARRIVED SHE GOT THE BUS AS SHE WAS APPROACH HER STOP SHE PRESSED THE BUTTON HE STOP AND SHE PUSH THE DOOR TO GET OUT BUT THE DOOR WAS BEGIN TO SHUT CLOSED AS SHE STEP OUT OF THE BUS SHE INJURED HER LEFT ANKLE. VEH#3134 BADGE#3992 RUN#5204

CALLER STATED THAT SHE WAS TRAVELING NORTHBOUND ON NW 7TH AVE/79TH ST WHEN THE OPERATOR BLOCKED THE INTERSECTION AT THE GAS STATION AT ABOUT 5:05PM. CALLER SAID THAT THE OPERATOR SAW THE CAR COMING OUT OF THE GAS STATION AND BLOCKED HIM IN.CALLER SAYS THAT THE OPERATOR WAS JUST BEING NASTY. VEHICLE#9929/ BADGE#2031/ RUN#5210

CALLER STATED THAT ROUTE 77 S / B FROM NW 2 ST / MIAMI RIVER CALLER SAYS THAT OPERATOR DID NOT WANT TO PULL THE BUS TO THE BUS STOP PAX HAD TO WALK TO THE BUS, PAX ENDED UP GETTING HER FEET WET TOS WAS NOT WOKING @ THE TIME ONLY HAVE V# 03139 THAT IT WAS PROVIDED BY CALLER .. kAABNEH, L. #6267

CALLER STATES BUS OP ON 77SOUTH, THIS MORNING CLOSE DOOR WHEN SHE TRIED TO BOARD AT 36TH ST/NW 7TH AVE AROUND 8:00AM VEH 2121, OP STATED YOU GOT THE RIGHT ONE, REAL RUDE STATES THE BUS OP BLACK FEMALE, CALLER STATES SHE'S LEGALLY BLIND, AND ON DIALYSIS. TOS SHOWS OP WARNER 3157BD, RUN5192-01.

passenger (disabled) stated that she boarded the bus 77 traveling northbound on nw 2nd st/ nw n river dr at about 9:00am. passenger said that when the bus got to nw 46th st/7th ave at about 9:15am an heavy set woman boarded very loud came and behind passenger started tapping her on the shoulder so the passenger turned around and woman says her " you old wrinkled gray headed Bitch and continued to curse passenger out but the operator didn`t say anything or do anything.passenger says when she got ready to get off, the operator said to her you did the right thing not to do anything. VEHICLE#5135/ BADGE#1662/ RUN#5189

As pax was exiting rte 77 at Golden Glades, she stopped to ask Op a question and the door closed on her right arm. Pax also said Op was rude. Bdg# 2760 Narin, Avery Run# 5209 Veh# 9909

CALLER WANTED TO BOARD THE RTE 77 TRAVELING N/B FROM THE GOVERNMENT CENTER, OP PULLED AWAY FROM THE STOP , WHEN CALLER BOARDEDE THE RTE 77 AND ASKED THE OP WHY DID YOU NOT STOP AT THE STOP, SHE REPLIED TO MAKE ROOM FOR THE OTHERS BUS OPERATORS, AND IF YOU DON'T LIKE YOU CAN TAKE ANOTHER BUS. PER CALLER VERY RUDE OF OP TO SAY THIS TO HIM IN FRONT OF OTHERS PAXS , HE WAS VERY EMBARASSED ABOUT THIS MATTER. VEH#9969, BADGE#3313, RUN#5244

CALLER STATES SHE BOARDED BUS AT GG 8:30AM THIS MORNING, ASK BUS OP FOR A TRANSFER TO BROWARD BUS, STATES HER BF WITH HER, AND BUS OP STARTED YELLING AT HIM, ON 77-NORTH TO 199TH ST, CALLER STATES HE DOESNT RIDE BUS OFTEN, HE GOT READY GET OFF BUS, BUT CALLER TOLD HIM THEY HAD PAID THEIR MONEY, WILL WAIT FOR TRANSFER, OP THREW TRANSFER AT HIM, THEY WENT TO SIT DOWN, OP TOLD THEM THAT SHE HAS A CONSEAL WEAPON'S PERMIT, OP RANTS IN RAGE, TELLING THEM YOU FOUND THE RIGHT ONE (URBAN TALK), VERY AGGRESSIVE TALK, WHEN THEY OFF THE BUS OP CALL THEM ISRAELITES SOMETHING LIKE THAT. STATES BLACK WOMAN REAL SHORT HAIRCUT, LOTS EARRING IN EAR FACING PAX'R, DARKER SKIN. CAN'T ID OP. BY TOSS

As pax boarded rte 77 and placed his bag on the rail, Op yelled at him telling "move it (bags) you're dumb for putting your bag there." Bdg# 3418 Frazier Tresa Run# 5129 Veh# 2090

CALLER SAID HE IS AN DISABLED VETREAN AND HAS MANY SCREWS IN HIS BACK, HE WAS ON NW 11TH STREET/ 7TH AVE, MANY BLACK GUYS TRIED TO SELL HIS DRUGS, ALTHOUGH HE HAD A BUS CARD, OP CAME BY, CALLER WAS NOT AT THE BUS, HE WAS EXPLAINED MDT PROCEDURES FOR PICKING UP AND EXITING TRANSIT BUSES HE WAS AN TRANSIT SAFETY MANAGER, BECAUSE BLACK IN THIS TOWN DISLIKE WHITE PEOPLE, CALLER SAID IT IS NOT HIS FAULT WHAT HIS PEOPLE DID TO BLACKS BACK IN THE DAY. HE WAS TOLD THAT MDT SERVICE IS FOR ALL RACES AND MDT DON'T DISCRIMNATE WHOM RIDE THEIR SERVICES. THIS WAS THE RTE 77 TRAVELING N/B FROM 11TH STREET/ 7TH AVE. PER BARBARA ZAS WHON SPOKE TO CALLER , HE SAID HE WAS GOING TO CONATCT THE MAYOR"S OFFICE TO COMPALINT ABOUT 311 LEVEL OF SERVICE. VEH#5135, BADGE#2382, RUN#5097 PAMALA S. MARSHALL BUS ID FIEDL NOT WORKING.

Caller stated that the rear door of the Route # 77 SB, Bus # 14112 was giving trouble to close. Caller stated that the OP then told everybody on the bus to get off the bus now as she could not drive the bus like this. Caller told her that he is disabled and that he paid his fare and wanted to wait in the bus until the next bus showed. The OP told them they need to get off the bus now. Caller thought the OP was very rude and was not helpful as there were elderly and disabled PAXS on the bus.

PASSENGER IN WHEELCHAIR WAS WAITING FOR THE BUS 77 TRAVELING SOUTHBOUND ON NW 7TH AVE/ 20THST. AT ABOUT 10:30AM. PASSENGER SAID THAT THE OPERATOR STARTED TO LET THE LIFT DOWN BUT THE LEFT SIDE WAS STRUCK AND THE OPERATOR CLOSED THE DOOR IN PASSENGER`S FACE DIDN`T SAY ANYTHING AND DROVE OFF LEAVING PASSENGER. VEHICLE#4114/ BADGE#2031/ RUN#5210

PAX REPORTS THAT HE BOARDED THE NORTHBOUND ROUTE 77 WHICH WAS RUNNING LATE AT NW 7 AVE & 36 STREET AROUND 1:55 AM, EARLY SATURDAY AM - 4/18/15. SAYS HE AND OTHER PAXS WHO BOARDED THE BUS QUESTIONED THE DRIVER ABOUT BEING LATE. SAYS HE DIDN'T LIKE HOW SHE RESPONDED AS HER NEGATIVE REMARKS INCLUDED "I DIDN'T HAVE TO COME." PAX SAYS OPERATOR JUST CONTRIBUTED TO MAKING A BAD SITUATION WORSE. SAYS PAX WERE UPSET BUT OPERATOR WAS ILL-MANNERED AND SHOWED NO PROFESSIONALISM OR COURTESY. *run # 5167, veh # 5143, badge # 3811

Pax states: Passenger boarded bus preaching loudly. Was encouraged by bus driver who joined in . As a result a bus stop was missed. When a passenger complained about it. She was told she could always walk back. When the passenger got upset at the reply he told the customer he could get nasty too. I think a public bus is not the venue for religious discussion. And a public servant should reserve his personal religious beliefs. As we know of the separation of church and state and he is a county employee in county function. ROUTE 77, SB, 11 ST AND 7 AVE VEH # 09905, RUN # 5212, BADGE # 6640 WHITE DONNELL

THE PAX STATES THAT HE ARRIVED AT 4:53PM GOING N/B AND WHEN THE OP CAME TO THE STOP FOR P/U THE PAX GOT UP AND BEGIN TO TAKE THE SHOPPING CART AND MOTION FOR THE BUS DOOR BUT THE OP PULL OFF AND THE PAX STATES THA T HE WAS KNOCKING ON THE DOOR TO OPEN. VEH#5144 BADGE#2031 RUN#5210

PAX IS MAKING A COMPLAINT ON THE OPERATOR OF THE ROUTE 77 HEADING NORTH FROM 62 ST NW 7 AVE AROUND 1:30PM FOR CURSING AT HIM. PAX STATES THE OPERATOR STARTED CURSING AT HIM SAYING YOU'RE A F------ N----- AND CRAZY SON OF A BTCH. RUN#5201 VEHI#05189 BADGE#3495 VIDEO REQUESTED

PATRON CLAIMS THAT THE ROUTE 77 VEH#4101 THE OP IS THREATENING THE PAX TO NOT STOP FOR HIM ANYMORE BECAUSE HE DOES NOT HAVE A VALID GOLDEN PASSPORT. PAX WAS GIVEN THE NUMBER TO EASY CARD CENTER. PAX FEELS THOUGH IF HE HAS TO PAY HE WILL BUT DOESNT FEEL RIGHT THAT THE OP IS TELLING HIM IF SHE SEES HIM ON THE ROUTE SHE WONT STOP FOR HIM. BADGE#6257,VEH#4101,RUN#5217

PAX STATED THAT SHE GOT ON ROUTE 77 (NB) AT THE INTERSECTION OF NW 54 ST @ 7 AVE AT AROUND 3:20 PM. SHE SAYS THAT THE OPERATOR WAS ACTING IRRATIONAL , SCREAMING AT THE PAX, BECAUSE THE BUS WAS FULL, AND SHE WAS BAGGING ON THE OPERATOR SAFETY DOOR, SCREAMING LOUD, COURSING, VERY RUDE. PAX WAS RECORDING HER ACTIONS AND BEHAVIOR , AND SHE COURSE HER OUT, SCREAMING ALSO AN OLD LADY. PAX IS VERY NERVOUS, AND WAS SO AFRAID OF THE OPERATOR ACTIONS THAT SHE GOT OFF THE BUS BY WALMART (NW 2 AVE @ 177 ST) RUN 5940 VEHICLE NUMBER 02063 BADGE NUMBER 2300

CALLER STATED THAT LAST NIGHT 03/29/15 AT 8:00 PM AS HE WAS BOARDING THE BUS ROUTE 77 NORTHBOUND ON BUS #05124 THE OPERATOR CLOSED THE DOOR ON HIS LEFT LEG. ROUTE 77 199 ST, RUN #6305, BADGE #6248, VEHICLE #05124, OPERATOR FRANCOIS EDOUARD.

CALLER SAID SHE WAS TRYING TO BOARD THE RTE 77 TRAVELING S/B ON NW 3RD AV/ 2ND STREET AROUND 545AM, OP NEVER PULLED TO THE CURB AND SHE FELL FOWARD BY DOING THIS, OP HELPED HER UP, SHE NEVER CALLED MDT UNTIL 5-13-15 BUS SH E IS IN GREAT PAIN AND CAN"T WORK ANY LONGER. VEH#5135, BADGE#3670, RUN 5219 VIDEO WAS REQUESTED PAX IS AWARE OF VIDEO IS LENGTH OF TIME RISK MANEGEMENT # WAS PROVIDED

CALLER STATED THAT THE BUS OP OF RT#77 NORTH BOUND WAS VERY RUDE TO HER IN HIS MANNER OF SPEAKING, BY SAYING TO THE PAX " YOUR GOLDEN PASSPORT IS NOT WORKING ILL PUT YOUR BLACKS A$$ OFF OF THE BUS" RT#77, RUN#5210, VEH#02042, BADGE#2031

CALLER STATES SHE BOARDED THE ROUTE 77 TRAVELING NORTHBOUND FROM THE GOVERNMENT CENTER AT 10:40AM; PAX CLAIMS THAT SHE HAD 3 DOLLAR BILLS SO SHE PUT IN THE FIRST 2, BUT AS SHE WAS LOOKING FOR CHANGE TO PUT IN THE LAST 25 CENTS, THE OP GOT MAD AND STARTED YELLING AT HER SAYING "ITS $2.25, ITS $2.25!" IN FRONT OF EVERYONE, AS IF PAX DIDN'T HAVE ENOUGH MONEY. PAX FEELS OP WAS VERY RUDE AND DISRESPECTFUL WITH HER TONE OF VOICE AND SAYS THIS IS NOT THE FIRST INCIDENT SHE HAS HAD WITH THIS OP. VEHICLE #5178, BADGE #2334, RUN #5188 TANGELA L GREEN

PATRON CLAIMS THAT VEH#4120 THIS MORNING THE OP WAS OVER 30MIN LATE. WHEN SHE FINALLY GOT ON THE BUS THE PAX CLAIMS THAT THE OP WAS EXTREMELY RUDE AND NASTY WITH THE HER AND THE OTHER PAX. SHE CLAIMS SHE WAS USING BAD LANGUAGE WITH EVERYBODY AND TELLING PEOPLE TO HURRY UP TO THEIR SEATS EVEN IF THEY WERE ELDERLY. BADGE#2031,RUN#5210,VEH#4120

PAX CLAIMS HE TOOK VEH#2071 AT 1030 PM FROM GOV CENTER RT 77 (NB) AND CLAIMS THE OP PURPOSELY TURNED OFF THE SOUND FOR THE CORD WHEN YOU PULL TO GET OFF. ID OP AS A BLACK AFRICAN AMERICAN MALE OP BARJOB, RUN#5223, VEH#2071, BADGE#6468

passenger stated that she boarded the bus 77 traveling northbound on nw 54th st/ 7th ave at about 7:00am and the passenger got ready to get off on nw 79th st/ 7th ave at about 7:10am the operator took a picture of the passenger with her pants falling down and her bra showing. passenger said that she had just worked a 10 hr. shift and was tied. passenger also says that the operator put that on face book/ instra-gram showing her. operaor`s comments about passenger "was Y my bus Lord and she`s probably the reason my bus brokedown". passenger felt that this was very unprofessional of this operator and that was not right. Pax advises the Oper posted details of the event under the picture including the vehicle number which was very humiliating. Video Requested... VEHICLE#5179/BADGE#6564/RUN#5193

PAX IS MAKING A COMPLAINT ON THE OPERATOR OF THE ROUTE 77 HEADING SOUTH FROM 7 AVE NW 183 ST AROUND 11:15AM FOR FAILING TO ASSIST HIM AND ALSO FOR TELLING HIM TO KISS HER ASS. PAX STATES HE ASKED THE OPERATOR IF SHE COULD ASK ANOTHER PASSENGER TO TURN DOWN THE MUSIC BUT THE OPERATOR TOLD HIM HE HAD TO DO IT HIM SELF AND THAT HE COULD KISS HER ASS OR GET FROM THE BUS. RUN#5213 VEHI#04128 BADGE#2835 VIDEO REQUESTED

PATRON CLAIMS THAT HE WAS AT THE BUS STOP ON 75ST/7 AVE TRAVELING SB AROUNFFD 9:30AM WHEN HE ASKED THE BUS OP WHY SHE DIDNT PULL UP TO THE BUS STOP THE BUS OP SAYS SHE CAN DO WHATEVER SHE WANTS. HE THAN SAYS SHE TOLD HIM IF HE DOESNT LIKE IT HE CAN TAKE A CAB. BADGE#6061,RUN#5208,VEH#4129

PASSENGER COMPLAINED RE: ROUTE 77 ON 03-12-2015 AT 11:07 PM TRAVELING NORTH BOUND FROM GOVERNMENT CENTER. PASSENGER STATED HE PULL THE CORD TO GET OFF AT THE INTERSECTION OF NW 8 ST/7 AVE AND THE BUS OPERATOR WAS DISTRACTED AND DID NOT STOP AT THE REQUESTED BUS STOP. RUN # 5219-01 VEHICLE # 9902 BADGE # 3938

PASSENGER STATED THAT SHE BOARDED THE BUS 77 TRAVELING SOUTHBOUND ON NW 125TH ST/ 7TH AVE AT ABOUT 1:30PM AND WHEN SHE BOARDED THE OPERATOR DIDN`T LET HER OR ANY OF THE PASSENGERS SIT BEFORE PULLING OFF AND ON OF THE PASSENGERS FELL. THE PASSENGER SAYS THAT THE OPERATOR WAS FUZZING WITH A ELDERLY LADY.PASSENGER SAID THIS OPERATOR WAS VERY RUDE AND UNPROFESSIONAL. VEHICLE#2174/ BADGE#3405/ RUN#5200

PAX STATES HE WAS AT THE BUS STOP AT 5TH ST NW 7TH AV TO TAKE RT 77 (NB) WHEN HE SAW THE BUS AND WAVE FOR IT TO STOP AND OP GAVE HIM THE MIDLLE FINGER AND KEPT ON GOING. ID OP AS A BLACK AFRICAN AMERICAN MALE WITH VEH#09969, OP HILTON, BADGE#3914, RUN#5209

LEGALLY DISABLED/BLIND MALE PAX WITH SERVICE DOG ON SUNDAY, 03/08//15, 9:30 AM, AT NW 119 ST @ NW 7 AV, BOARDED ROUTE #77-DOWNTOWN, CLAIMS OP. VEH. #02131, WAS ASKING FOR I.D. FOR HIS SERVICE DOG. PAX CLAIMS THERE HAS NEVER BEEN A SITUATION WITH ANY OTHER OPERATOR ASKING TO I.D. THE DOG. PAX FELT HUMILIATED TRYING TO LOOK THROUGH HIS WALLET FOR THE DOG'S I.D. PAX CLAIMS THAT AFTER FINDING THE I.D. AND SHOWING IT TO THE OP. SHE DIRECTED IN A VERY UNPROFESSIONAL MANNER TO "SIT, SIT DOWN, SIT DOWN!!!" PAX BELIEVE OPERATOR NEEDS TO BE TRAINED ON SERVICE ANIMALS FOR THE BLIND AND HOW TO TALK TO A PAX. #02131 RUN #6301 BADGE #6065.

Pax states: This bus driver on this route is the most rudest bus driver I have ever encountered. She is always brutally rude with the passengers, old ones and young ones..I just witnessed her verbally abusive to an elderly woman who only placed bags on the rest area to pull the stop button. She screamed at the lady to remove her things from the area and the elderly lady said no problem just left there for a minute, she continued to belittle this elderly woman. It was disgusting!!! The driver has short hair, orange in color and she is Africa American. Something needs to be done about her!!! And soon!!! ROUTE 77, SB, 44 ST AND 7 AVE VEH # 02174, RUN # 5244, BADGE # 3313

Pax states; Bus stopped on 54th street for 10 minutes because bus was full to capacity he wanted the people to move back of the bus when there is no space to move. ROUTE 77, SB, 7 AVE AND 54 ST VEH # 02016, RUN # 5196, BADGE # 6614

Pax claims as she boarded route 77 sb at approx 11:44am at nw 2nd ave @ nw 199th st the oper was eating. Pax advises she told the oper he should not be eating and driving and he missed a stop as a result. Oper just laughed at her...BTC/Mathis notified*tajt Video Requested run # 5208, veh # 5190, badge # 2760

CALLER STATES 77NORTH LVG AROUND 1:00PM NOT STOPPING TO PICK PEOPLE UP NW 36TH ST/7TH AVE, VEH 4128. TOS SHOW OP RICHARDS 2635. ALSO CALLER STATES SHOWING GARAGE.

CALLER STATES SHE BOARDED THE ROUTE 77 TRAVELING SOUTHBOUND ON NW 20 ST/ 7 AVE AT APPROX 8:10AM; PAX CLAIMS THAT SHE RANG BELL AND WAS STANDING BY THE FRONT DOOR WAITING TO GET OFF SO SHE ASKED OP TO OPEN THE DOOR, BUT SAYS THAT WHEN THE DOOR OPENED IT HIT HER IN THE FACE (NEAR THE EYE AREA) AND CLAIMS HER EYE IS SWELLING UP PRETTY BADLY. VEHICLE #3126, BADGE #6535, RUN #5203 SEAN D PRINCE

CALLER SAID SHE WAS DRIVING N/B ON NW 117TH STREET/ 7TH AVE, THE BIKE RACK OF THE BUS, HIT THE BUMPER OF HER CAR AND CAUSED DAMAGE. THIS HAPPEN AROUND 2:35PM.THIS WAS THE RTE 77 TRAVELING N/B. VEH#3138, BADGE#2031, RUN#5210 IR#893867 RISK MANAGEMENT# PROVIDED PD CASE#PD150220065985

CALLER SAID SHE BOARDED THE RTE 77 TRAVELING S/B ON NW 2ND AVE/ 199TH STREET, WITH HER MOM IN A WHEELCHAIR, SHE TOLD OP YOUR BOW IN YOUR HAIR IS PRETTY, OP SAID WHATEVER, AS CALLER WAS STRAPPED HER MOTHER IN, OP SAID HUURY UP, AND CALLER SAID YOU ARE RUDE AND EVERYBODY ELSE THINK SO ALSO,OP REPLIED I DON"T CARE I"M JUST DOING MY JOB. VEH#2140, BADGE#3495, RUN#5201

PAX STATES THAT BUS 77-DT @ 6:00P ON 95TH ST/NW 7TH AVE WAS VERY RUDE TOLD THE PAX TO GET HER ASS WALKING. BC SHE WAS CHECKING TO SEE SHE HAD THE FULL FARE WHICH SHE DID. V-2135 BDG-3557 RUN-5222

PAX STATED HE AND HIS FIANCEE WAS ON NW 118 ST/ 7 AVE AT 8:33 AM WHEN RTE 77 SBARRIVED. PAX STATED THEY BOTH HAD CUPS WITH LIDS AND THE OP TOLD THEM WITH THE NASTIEST ATTITUDE THAT THEY HAD TO DISCARD THE CUPS BEFORE GETTING ON THE BUS. PAX STATED HE'S AWARE OF THE NO FOOD AND NO DRINK POLICY, IT WAS JUST THE WAY THE OP SAID IT. RUN# 5193, BAD# 6465, VEH# 04131

CALLER STATES SHE WAS WAITING AT THE STOP AT NW 95TH ST/7TH AVE FOR 77NB LVG AROUND 1:10PM, VEH 3127, STATES SHE HAS A FIVE YEAR OLD, AND 4MONTH OLD WITH HER, 4MO IN STROLLER , STATES YOU VIEW IN CAMERA AS SHE WAS GETTING UP BUS OP IRATE, HOLLERING YOU BRAKE THAT STROLLER DOWN BEFORE BOARDING, CALLER ASK IF ANYONE WOULD GIVE UP THEIR SEAT, MAN YELL OUT NOT UP HIS SEAT, OP BEHAVIOR NO NECESSARY, VERY LOUD OP. TOS SHOWS OP STEVENS #3153, RUN 5201.CALLER STATES SHE DIDNT WANT CHILDREN GET IN ROAD.

This bus oper of route 77 nb leaving Governement Center at 3:30pm is so rude he is yellin at at the ppl because they easy card didn't beep screamin so loud when he callin the ppl back his words Aye yo yo yo come back here now it's abt the respect if he don't knw how to deal with the public mayb he shouldn't b driving the public ppl my opinion. run # 5938, veh # 5131, badge # 2205

CALLER SAID SHE BOARDED THE RTE 77 TRAVELING N/B ON 135TH STREET/ 7TH AVE , WITH HER SCHOOL ID AND OP STILL MADE HER PAY $2.25 INSTEAD OF $1:10. SHE TOLD OP SHE IS AN STUDENT AND OP REPLIED YOU DON'T KNOW MY JOB. VEH#4114, BADGE#2031, RUN#5210

CALLER STATED THAT ROUTE 77 NORTHBOUND FROM GOVERNMENT CENTER THE SCHEDULE 10:30 PM ,PAX STATED THAT THE OPERATOR DISCONNECTS THE BELL FROM THE CORD SO THE BELL DOESN'T RING . THE PAX STATED THAT THIS IS AN EVERY DAY THING. RUN #5224, BADGE #3400, VEHICLE #04129, OPERATOR LINCOLN L HIGGINS.

ELDERLY PAX STATED SHE WAS LOCATED ON NW 123 ST / 7 AVE. WHEN RTE 77 NB ARRIVED AT 2:00 PM WHEN SHE WAS ENTERING THE BUS THE OP CLOSED THE DOOR ON HER LEFT SHOULDER AND ARM. PAX STATED SHE IS IN PAIN, PAX STATED THE OP PULLED OFF FROM THE STOP BEFORE SHE COULD EVEN SWIPE HER CARD, PAX STATED THE OP DIDN'T EVEN ASK HER WAS SHE OK OP SEEN TO JUST BE IN A HURRY, PAX STATED WHEN THE BUS WAS APPROACHING 127 ST/ NW 7 AVE SHE RUNG THE BELL TO GET OFF BECAUSE SHE DIDN'T WANT TO RIDE WITH THE OP. VIDEO WAS REQ BY DUNNGY8 ON 1/5/15 AT 3:04 PM PAX WAS GIVEN THE NUMBER TO RISK MANAGMNT 305-375-4280

PAX STATES SHE WAS GETTING ON BUS 77 NB @ 1105 AM AT 29 ST NW 7 AVE AND THE BUS OPERATOR SPOKE TO PAX IN A RUDE AND DISRESPECTFUL MANNER. PAX TOLD BUS OPERATOR IF IT WAS HIS RULE OR POLICY AND THE OPERATOR TOLD PAX "IT DOESN'T DAMMIT MATTER, EITHER YOU GET OFF THE BUS WITH THE DRINK OR THROW IT AWAY AND GET ON THE BUS". VEH #3132, RUN #5127, BADGE #3759 PAX STATES THE BUS OPERATOR WAS DARK SKIN MAYBE HAITIAN. THE OPERATOR REFLECTED ON OUR SYSTEM FOR THIS BUS LOOKS HISPANIC AND IS LIGHT SKINNED.

PAX STATES THAT BUS OPER STATES THAT BUS 77-199 @ 6:00P TOLD PAX TO SIT IN THE BACK AND WAS VERY RUDE FOR NO REASON V-2092

CALLER STATED THAT HE BOARDED THE BUS ON NW 11TH ST AND NW 7TH AVE GOING NORTH BOND BUS RT#77, OP PRESSED THE GAS REALLY HARD WHEN PULLING OFF ALMOST CAUSING PAX PREGNANT GIRLFRIEND TO FALL THEN WHEN THE PAX SAID SOMETHING TO THE OP, OP SLAMMED ON THE BREAKS CAUSING THE PREGNANT GIRLFRIEND TO GO THE OTHER WAS ALMOST FALLING AGAIN, THEN WHEN PAX WAS EXITING THE DOOR THE OP CLOSED THE DOOR AND HIT THE PAX SLAMMING HIS ARM IN THE DOOR OF THE BUS BRUISING HIS ARM STATED THE PAX VIDEO REQUESTED 12/18/2014; 3:15-3:30PM RT#77, RUN#5217, VEH#04108, BADGE#6257

CALLER A WHEELCHAIR RIDER, FORGET TO TAP HIS EASY STS PASS AFTER OP STRAPPED HIM IN, OP WENT OFF AND STARTED CRITICSM PAXS WHOM USE STS NOT USE TO NPAYING VERY NASTY PER CALLER OF OP TO DO THIS.THIS WAS THE RTE 77 TRAVELING N/B FROM 62ND STREET/ 7THA VE. VEH#5189, BADGE#3495, RUN#5201

PAX IS MAKING A COMPLAINT ON THE OPERATOR OF THE ROUTE 77 HEADING NORTH FROM 7 ST NW 7 AVE AROUND 8:00AM FOR CLOSING THE DOOR ON HER. PAX STATES SHE WAS NOT INJURED. RUN#5188 VEHI#02092 BADGE#3274

PAX STATED SHE GOT ON ROUTE 77 (SB) AT THE INTERSECTION OF NW 7 AVE @ 34 ST, AT APPROXIMATELY 1:50 PM, WHEN BOARDED THE BUS SHE SMELLED A STRON ORDER (SHE CLAIMS THAT THERE WERE 6 AFRICAN AMERICAN MALES) SEATING IN THE MIDDLE OF THE BUS SMOKING MARIJUANA. HER AND ANOTHER ELDERLY LADY GOT CONCERNED AND GOT OFF THE BUS ON NW 18 AVE @ 7 ST, BECAUSE THEY WERE CONCERNED FOR THEIR SAFETY. (SHE WAS WEARING, SWEATER GRAY AND BLACK PANTS) BLACK HAIR RUN 5215 BADGE NUMBER 3574 VEHICLE NUMBER 02117

CALLER STATES SHE TOOK 77SOUTH LVG FROM 135TH ST/7TH AVE VEH 2112, STATES TELL BUS OP TO CALM DOWN, BEFORE SHE GETS HURT, SHE GOT LOUD ALMOST HIT HER WITH THE DOOR, STATES SHE EXIT THE BUS AT 111TH ST/7TH AVE, STATES OP TALL AND RED. STATES OP RUDE. TOS SHOWS OP GREEN 2334.

INCIDENT TIME 120 PM WHEELCHAIR PAX IS UPSET BECAUSE OP BOARDED PAX BEFORE HER. HE LET AN ELDERLY PAX WITH WALKER GET IN BEFORE HER. ID OP AS A BLACK AFRICAN AMERICAN MALE, GAVE VEH#02013, OP JOHNSON, BADGE#3992, RUN#5204 WHEELCHAIR WAS BOARDED BY OP AFTER.

CALLER STATES SHE BOARDED BUS AT 17TH ST/7TH AVE 77NB AROUND 10:56AM, STATES VEH 9916,LIGHT BLACK FEMALE,DRIVING TOLD HER SHE DIDNT PUT FULL FARE, CALLER STATES SHE 2.25 IN FARE BOX, STATES CAN CHECK CAMERAS.TOS SHOWS OP LEASON #3281 RUN 5209

PAX STATED SHE BOARDED RTE 77 SB AT GOLDEN GLADES BUS TERMINAL AT 2:40 PM. PAX STATED SHE WAS SITTING IN THE BACK OF THE BUS AND A BLACK MALE PAX WAS BACK THERE WITH MUSIC PLAYING VERY LOUD AND HE WAS SINGING. PAX STATED THE OP DIDN'T SAY ANYTHING AT ALL TO THE MALE PAX. RUN# 5208, BAD# 6098, VEH# 05190

CALLER STATES SHE BOARDED BUS 77-SOUTH THIS MORNING LVG FROM 151ST ST/7TH AVE AS SHE SWIPE CARD BUS OP PULL OFF AN SHE FELL, NOW BLOOD PRESSURE UP TO 160/100 BP, IN DR'S OFC, STATES OP SHOULD BE CAREFUL BEFOR PULLING OFF, GAVE #5135 BOSMIS SHOWS OP , SYLVAIN #1662, 5189

CALLER STATES BUS 77NB BOARDED AT 44TH ST/7TH AVE AROUND 9:25AM EXITED BUS AT GG AROUND 9:57AM, STATES HE SPOKE TO BLACK WOMAN OP ON VEH 02123, STATES HE TOLD HER FAREBOX HAS A BUNCH OF QUARTERS IN SLOT, OP GOT AN ATTITUDE WHEN TOLD HER THAT, AND PAY FARE AND TAKE SEAT. TOS SHOWS OP GILBERT,3448, RUN 5194.

PASSENGER SAID THE BUS 77 N/B AT GOV CT AT 3:44 PM, THERE WERE 4 PASSENGERS BOARDED THE BUS AND OP STOPPED THE BUS AND THREATENED THEM, ARGUED WITH THEM. THE LAST MAN A LARGE AND STRONG MAN BOARDED THE BUS AND HIS EASY CARD IDID NOT WORKING HE WAS VERY AGGRESSIVE AND OP CONTINUE THE TRIP AND LET HIM IN. ALL PASSENGER WERE COME UP LETS GO. VEHICLE 02107, OP WILLIAMS, BADGE 3916, RUN 6303

PASSENGER STATED THAT HE BOARDED THE BUS 77 TRAVELING NORTHBOUND ON NW 7TH AVE/125TH ST AT ABOUT 11:57AM AND THE PASSENGER SAID THAT SOMEONE HAD URNIATED ON THE FLOOR BY THE BACK DOOR. PASSENGER SAID THAT WENT TO THE OPERATOR AND TOLD HER AND THE OPERATOR RESPONSE WAS WHAT CAN I DO ABOUT IT. PASSENGER SAID THAT WAS RUDE AND UNPROFESSIONAL. VEHICLE#3183/ BADGE#2831/RUN#5206

INCIDENT TIME 445PM PAX CLAIMS SHE WAS ON THE RT 77 NB AND ASKED OP IF SHE COULD CATCH UP TO THE RT 277 AND CLAIMS OP WAS DRIVING VERY SLOW ON PURPOSE AND TOLD HER :"IF DON'T LIKE IT THEN DRIVE A CAR". SHE FEEL OP NEEDS TO BE RETRAINED ID OP AS A BLACK AFRICAN AMRICAN FEMALE WITH VEH#04107, OP JOHNSON, BADGE#3764, RUN#5215

PASSENGER STATED THAT SHE BOARDED THE BUS 77 TRAVELING NORTHBOUND ON NW 7TH AVE/95TH ST AT ABOUT 2:50PM AND THE BUS WAS FULL. PASSENGER SAID THE OPERATOR CHEWING AND POPPING HER GUM HER VERY LOUD AND THEN STARTED SCREAMING AT THE PASSENGERS TELLING THEM TO SHUT UP. PASSENGER SAYS THAT THIS OPERATOR WAS VERY RUDE WITH AN ATTITUDE. VEHICLE#3125/BADGE#2422/ RUN#5211 DIDN`T WANT TO GIVE NAME/NUMBER

PASSENGER COMPLAINED RE: BUS 77 TRAVELING SOUTH BOUND ON 11-08-2014 AROUND 9:02 AM. PAX BOARDED THE BUS AT NW NORTH RIVER DR/6 AVE AND NOTICED THE BUS OPERATOR HAD THE GARAGE SIGN INSTEAD OF DOWNTOWN. PASSENGER ASKED BUS OPERATOR AND OPERATOR ANSWERED THAT HE DID NOT ASKED FOR HIS OPINION. PASSENGER SAID THIS NOT THE WAY THE OPERATOR SHOULD ANSWER. RUN # 5928 VEHICLE # 4107 BADGE # 3657

CALLER STATES OP ON RT# 77 SOUTH ON NW 7TH AVE/NW 48TH ST AT 8:30A WAS RUDE. PAX STATES HE BOARDED THE BUS WITH TWO W/C PAXS IN FRONT OF HIM. CALLER STATES AS HE PASSED OP WENT TO ASSIST ON OF THE W/C PAXS AND STATES OP TOLD HIM "EXCUSE ME, MOVE BACK." PAX FEELS THIS WAS RUDE OF THE OPERATOR AND UNPROFESSIONAL. VEH#4165 BN 2422 RUN 5191

The behavior of the bus driver of route 77 nb at government center at approx 3:30pm was deplorable. In a nutshell, she displayed extreme pettiness & unprofessionalism because passengers told her how uncaring she was being towards an elderly passenger - and they were absolutely correct. She would not lower the bus for the elderly woman who, anyone could see, was not going to be able to get off the bus without assistance. Her response, She didn't ask for it! Emotions escalated, for which the driver was 100% responsible. And to top it off, she decided not to drive the bus. There was absolutely no reason for her not to complete the route. She was just being petty & ignorant, which seems to be the main type of drivers MDT hires. All the passengers ended up on the E to get to Golden Glades and of course I missed my connecting bus. The disgraceful service your agency provides has been consistent and for that reason I should not be surprised but believe me every one on that bus was stunned by this driver's behavior...at nw 7th ave @ nw 156th st. ir # 877090 run #5097 veh # 5135, badge # 3553

CALLER SAID AN ELDERLY LADYW WALKING WITH A CANE WANTED TO EXIT THE RTE 77 TRAVELING N/B AROUND 3:35PM, ANOTHER PAX NOTICED THE LADY WAS HAVING A HARD TIME GETTING OFF AND SAID T0 THEOP WHY YOU WON'T LOWER THE RAMP, OP REPLIED VERY NASTY, SHE NEVER ASKED. THEN OP STARTED TO ARGUE WITH THE PERSON WHOM HELPED THELADY OFF THE BUS, AND ENDED UP STOPPING THEBUS AND CALLED A SUPERVISOR FOR HELP. ALL PAXS EXITED THE BUS, 15 MINUTES LATER, WHEN THE RTE E CAME BY. CALLER FELT THAT OP WAS VERY UNFRIENDLY AND NEED SOME TRAINING ON CUSTOMER WITH THE PUBLIC. VEH#5135, BADGE#3553, RUN#5097

PASSENGER STATED THAT SHE BOARDED THE BUS 77 TRAVELING SOUTHBOUND AT THE GOLDEN GLADES AT ABOUT 11:05AM. AND A MALE PASSENGER BOARDED HE STARTED MAKING A LOT OF NOISE, TALKING VERY LOUD ABOUT POLITCS AND OTHER THINGS AND THE OPERATOR DIDN`T SAY ANYTHING TO THE MALE PASSENGER. PASSENGER SAYS THAT SHE WENT TO THE BACK OF THE BUS BECAUSE OF THE LOUD. BUT THE OPERATOR STILL WOULD NOT TELL THE MALE PASSENGER TO LOWER HIS VOICE. VEHICLE#2101/ BADGE#2470/ RUN#5213

PAX REPORTS THAT SHE USES A WALKER AND THAT THE BUS OPERATOR WOULD NOT DEPLOY THE LIFT TO HELP HER BOARD THE BUS.

PAX REPORTS THAT HE NEEDED TO CATCH THE BUS (#04124) BEFORE IT LEFT THE STOP AT NW 7 AVE & 95 STREET AND ENTERED THROUGH THE REAR DOOR. SAYS HE WALKED UP FRONT AND PAID HIS FARE. SAYS THE OPERATOR YELLED AT HIM AND TOLD HIM HE WAS NOT ALLOWED TO THIS. PAX SAYS HE APOLOGIZED BUT THE OPERATOR CONTINUED TO BERATE HIM.

Pax states: Bus driver very rude! I was requesting information and she completely ignored me. I then ask if she can open the back door so I can get in because the front was crowded. Her reply was "if you can't squeeze your way in, than get the f@ck out of here!" ROUTE 77, NB, 125 ST AND 7 AVE VEH # 02068, RUN # 5213, BADGE # 2470

Pax states the operator of the route 77 heading north from government cent around 12:10am, was conversing with a female passenger who was standing above the yellow line while operating the vehicle. run#5943 vehi#03137 badge#6640

Pax claims as she tried to exit route 77 nb at nw 183rd st @ nw 2nd ave at approx 10:19am the oper failed to pull to the curb and she fell and hurt her finger and her right knee by falling between the bus and the sidewalk. Advised Risk Management Info. *Sr # 875973 run# 5195, veh # 2123, badge # 6529

Pax states when she was exiting the route 77 heading north from 7 ave nw 80 st around 1:47 pm she asked the operator if he can pull to the curb because she uses a walker but the operator started fussing at her and gave her a hard time before he actually pull the bus up. run#5209 vehi#05190 badge#2783

CALLER STATES THAT SHE BOARDED THE ROUTE 77, HEADING SOUTH AROUND 1030A, WITH HER NEWBORN BABY IN THE STROLLER. THE OPERATOR OF VEHICLE 5135 TOLD HER TO TAKE THE BABY OUT OF THE STROLLER, BUT BEFORE SHE COULD GET THE BABY OUT THE OPERATOR TOOK OFF. AS A RESULT, SHE ALMOST FELL OVER. THEN WHEN IT CAME TIME FOR HER TO GET OFF THE BUS, THE BUS WAS SO PACKED AND WHEN SHE GOT TO THE DOOR THE OPERATOR ALMOST TOOK OFF AGAIN. OPERATOR IDENTIFIED AS BOYKE #2616/VEHICLE 35135/RUN #5190

MALE PAX ON 10/31/14, 9:12 AM, BOARDED ROUTE #77-DOWNTOWN, AT NW 7 AV @ NW 119 STREET, NOTICED OP. VEH. #02124, CARRYING A CONVERSATION THROUGH THE ENTIRE TRIP TO DOWNTOWN MIAMI WITH ANOTHER FEMALE PAX. PAX CLAIMS OP. ALLOWED A FEMALE PAX WITH A BACK PACK, WEARING A WHITE SHIRT AND BLACK PANTS, TO STAND NEXT TO THE OPERATOR'S CABIN, OBSTRUCTING THE WAY FOR OTHER PASSENGERS TO GET THROUGH, AND THE OPERATOR BEING DISTRACTED. VEH. #02124 RUN #5200 BADGE #3056

CALLER STATES HE WAS ON THE ROUTE 77 TRAVELING SOUTHBOUND; PAX CLAIMS THAT AT APPROX 2:40PM, OP PARKED THE BUS ON S MIAMI AVE/ SE 1 ST AND GOT OFF TO BUY FOOD AND THEN PROCEEDED TO EAT AND WALK AROUND. PAX WAS UPSET BECAUSE HE KNOWS THAT IS NOT THE PROPER LAYOVER AND NEEDED TO CONNECT TO ANOTHER BUS. VEHICLE #9992, BADGE #6226, RUN #5217 LUTHER LAPAIX

PASSENGER 82 YEARS OLDS SAID THE BUS 77 N/B AT 7 AVE NW 8 ST AT AFTER 10:30PM, HE WANTS TO GET OFF THE BUS , BUT OP DISCONECTED THE RING AND FAILED TO DISCHARGE HIM. THIS IS THE 5TH TIME HE HAS THIS PROBLEM WITH THIS OP IN REGARDS TO THE RING. PASSENGER IS UPSET AND HE HAS EVERYTHING IN WRITING AND HE STATED HE WILL GO IN PERSON TO SEE THE PERSON IN CHARGE OF MDT. VEHICLE 03119, OP HIGGINS, BADGE 3400, RUN 5225 HE FEELS HE IS INTIMIDATED AND REFUSED TO PROVIDE CONTACT

CALLER SAID SHE BOARDED THE RTE 77 TRAVELING S/B ON NW 36TH STREET/ 7TH AVE WITH TWO KIDS ONE IN A STROLLER AND BAG IN HER HAND AND SHE IS PREGNANT, OP TOLD HER YOU SHOULD HAVE YOUR FARE IN TO YOUR HAND AND NOT HOLD UP THE BUS, YOU DO THIS EVERY MORNING OP ALSO TOLD CALLET HE IS GPING TO LEAVE TOMORROW IF HE SEE HER. THIS HAPPEN 725AM VEH#4133, BADGE#2256, RUN#5189 VIDEO WAS REQUESTED

The bus driver of route 77 nb at nw 7th ave @ nw 95th st at 12:05am is very rude...she has a nasty attitude to the point she said why we riding the bus for if we cant follow directions...on top of thag saying she could stop the bus and we can all wait for the next one..all because of a stroller...is my understand that the driver has to get up and help with the stroller if needed she didnt have to get all nasty with everyone. run # 5220, veh # 5135, badge # 3769

PATRON STATES HE WAITED AT THE BUS STOP LOCATED AT 7TH AVENUE NW 135TH STREET. FROM 9:20 AM UNTIL 9:55 AM. WHEN THE 77 VEHICLE#02105 HEADING SOUTHBOUND ARRIVED. PATRON STATES HE BOARDED THE BUS AT APPROXIMATELY 9:55 AM ASKED THE OPERATOR "WHY WERE THE BUSES RUNNING SO LATE". PATRON STATES OPERATOR REPLIED "THAT'S NONE OF YOUR BUSINESS ,DON'T WORRY ABOUT IT ". PATRON STATES THE OPERATOR STARTED LAUGHING WITH A PASSENGER WHO WAS STANDING NEXT TO HIM AS HE WALKED AWAY. PATRON FEELS "THE OPERATOR COULD HAD JUST STATED TRAFFIC OR SOMETHING NOT BE RUDE AND DISCOURTESY". PATRON IS A YOUNG BLACK HISPANIC (17YRS.) WEARING A CAMOUFLAGE OUTFIT AND CARRYING A "MICKEY MOUSE BOOK BAG". RUN#5211 BADGE#2783 VEHICLE#02105 OPERATOR-ELIPHENE LAURANVIL

PASSENGER COMPLAINED RE: ROUTE 77 TRAVELING NORTH BOUND ON 10-07-2014 AROUND 7:40 AM. PASSENGER BOARDED IN DOWNTOWN AROUND 7:26 AM, THE BUS OPERATOR TOLD HIM HE HAD TO PAY FOR HIS SON BEFORE HE GOT OUT OF HIS POCKET HIS SON'S CARD. PASSENGER FELT DISCRIMINATED BECAUSE HE CLAIMS THAT ON NW 36 ST/7 AVE A MALE DESCRIBED AS A LIGHT SKIN INDIVIDUAL WITH HIS THREE KIDS GOT IN THE BUS AND THE BUS OPERATOR TOLD THE MEN BOARDING WITH HIS THREE KIDS HE DID NOT HAVE TO PAY FOR HIS KIDS ON THE BUS. RUN # 5199 VEHICLE # 5190 BADGE # 2300 VIDEO REQUESTED

Pax is making a complaint on the operator of the route 77 heading north from 7 ave nw 119 st around 11:53pm for making an improper layover for 30 min. Pax states the operator stopped in front of a subway does not remember the exact st the operator was gone for 30min RUN#6305 VEHI#05191 BADGE#6307

PAX STATED SHE WAS WAITING ON THE # 77 BUS GOING S/B AT NW 7 AVE NW 183 ST AT 7:15 AM THE PAX SAID SHE WAS STANDING TO GET ON THE BUS FOR ABOUT 15 MIN THE OP AND THE PAX STARTED YELLING AT EACH OTHER.PAX SAID SHE CURSED THE OP OUT BUT THE OP WAS RUDE TOO RUN 5190 BADGE 2011 VEH 9903

ELDERLY MALE PAX ON 10/01/14, 10:30 PM, AT GOVERNMENT CENTER, AWAITED FOR ROUTE #77-NB, AND CLALIMS AS BUS ARRIVED HE REQUESTED OP. TO LOWER THE BUS, IT IS HARD FOR HIM TO STEP UP AND ALSO HE WAS CARRYING A SHOPPING CART. ALSO, UPON GETTING OFF PAX RANG THE THE BELL TO GET OFF AND OP HAD THE LIGHT OFF, DID NOT LIT UP. PAX CLAIMS OP. WAS NASTY AND DISCOURTEOUS AND DID NOT ASSIST HIM. VEH. #03120 RUN #5225 BADGE #3400

PASSENGER COMPLAINED RE: BUS 77 TRAVELING NORTH BOUND ON 09-24-2014 AROUND 10:20 PM. PASSENGER SAID THERE WAS A DETOUR AROUND NW 7 AVE AND BUS OPERATOR FAILED TO TELL HIM WHAT HAPPENED. RUN # 5225-01 VEHICLE # 4153 BADGE # 3400

CALLER STATES THAT SHE AND HER SON TOOK ROUTE #77-NORTH FROM GOVERNMENT CENTER APPROX 3:42PM AND CLAIMS THE OP MADE HER SON WHO IS DISABLED DUE TO BACK SURGERIES GET UP FROM THE SEATS IN THE FRONT OF THE BUS DESTINED FOR THE ELDERLY OR DISABLED. I TRIED EXPLAINING THAT THE OP POSSIBLY WILL NOT REMEMBER THAT HER SON GOT ON THE BUS WITH A GOLDEN PASSPORT SSI CARD, BUT SHE SAYS THE OP ALLOWED A SIX YEAR OLD GIRL TO STAY IN THE VERY SAME SEATS. RUN #5209 VEHICLE #05190 BADGE #3495

Pax boarded rte 77 s/b at 129st nw 7 ave, her golden pass is lost and didn't have the fare, says Op rudely and loudly told her to exit the bus. Op said you need to get off, I not going to loose my job for you. Pax feels this was rude and embarrassing. Bdg# 3185 Clark-Hollinshe Run# 5212 Veh# 4165

Pax is making a complaint on the operator of the route 77 for failing to discharge. Pax states when she was getting ready to exit at the government center around 11:20am she signaled and called out to the operator to open the back doors, but the operator had a ear piece/headphones on and could not hear. The pax then states when she got up to the operator to ask why she didn't open the back doors ,the operator told her "she should have walked her ass to the front". run# 5206 veh# 05189 badge# 2988

FEMALE PAX ON 09/09/14, 11:45 AM, AT NW 7 AV @ NW 62 ST STREET, BOARDED ROUTE #77-NORTHBOUND, AND CLAIMS OP. WAS SCREAMING TO PASSENGERS TO MOVE AND WHEN IT CAME TIME FOR HER TO GET OFF THE BUS AT NW 7 AV @ NW 79 ST, SHE WHAS RIGHT BY THE FRONT EXIT OF THE BUS AND OP AGAIN BEGAN TO ASK HER AND OTHER PASSENGERS IN A VERY DISCOURTEOUS LOUD VOICE, RUDE MANNER TO MOVE BACK, AND TO EXIT THROUGH THE BACK DOOR, AND AGAIN SCREAMING. VEH. #04129 RUN #5207 BADGE #1611

CALLER BOARDED THE RTE 77 TRAVELING S/B FROM GOLDEN GLADES, WITHOUT HER FARE READY, OP REPLIED YOU WAS TALK SO FUC*7G MUCH I COULD HAVE LEFT YOU, THIS HAPPEN AROUND 2:40PM BECAUSE CALLER WAS RUNNING HER MOUTH WITH SOMEONE AT GOLDEN GLADES WITH A FOOD TRUCK. OP ALSO SAID I DON'T CARE IF THEY LAY ME OFF, I CAN LIVE OFF MY SOCIAL SECURITY. CALLER IS SCHIZOPHRENIA CALLER WISH TO BE CONTACTED AT 305-834-3515 NELANDE ALEXANDRA, CALLER WAS STATED MDT POLICY FOR BOARDING WITH FARE READY. VEH#5190, BADGE#3495, RUN#5223 VIDE WAS REQUESTED

CALLER STATES THAT AN ELDERLY PAX AND HIS WIFE BOARDED THE ROUTE #77-NORTH AT THE CORNER OF SE 2ND AVE/1ST ST APPROX 11:30AM. CALLER STATES BECAUSE THEY CAME IN WITH A STROLLER, IN ORDER TO BOARD THE MAN PUT THE STROLLER ON A SEAT WHILE HE TOOK OUT HIS WALLET AND CLAIMS THE OP STARTED TO YELL OBSANITIES TO HIM FOR DOING SO. CALLER STATES THAT SHE WENT AS FAR AS TAKING OFF HER SEATBELT TO CONFRONT HIM. CALLER STATES SHE CURSED USING WORDS LIKE FU...YOU. RUN #5190 VEHICLE #05135 BADGE #2011

Passenger stated that she boarded the bus 77 traveling southbound from the Golden Glades at 4:45pm and she had just got off of the Tri-rail and she had her Tri-rail Easy Card and the operator told her that it expired and she said that it doesn`t expirer it`t reloadable.the passenger said that she brought a tri-rail easy ticket and put money on it and operator still gave her a hard time. operator told her that I know what to do the next time. passenger says that this the second time that she has had a problem with this operator about the same thing tha`t why she brought the easy ticket also. passenger also said that this operator is very rude and has very nasty attitude. VEHICLE#6122/ BADGE#1113/ RUN#5222

PAX CALLED AND STATED HER MONEY WAS TOOK BY THE TVM MACHINE AT THE GOLDEN GLADE TERMINAL, SO SHE CALLED 311 TO PUT IN AN ISSUE (ISSUE # 56816). PAX SAYS THAT SHE SPOKE TO A MS. DANIEL, WHO TOLD HER WHEN THE OP COME GIVE THEM HER PHONE SO SHE COULD GIVE SITUATION TO THEM. PAX SAYS WHEN SHE TOLD THE OP THE PHONE WAS FOR HIM HE REFUSED IT THEN MS DANIEL TOLD HER TO PUT THE PHONE ON SPEAKER PHONE AND THE OP DID NOT WANT TO HEAR WHAT WAS BEING SAID OVER THE PHONE. RUN 5208 VEH 6127 BADGE 6385

CALLER STATES THAT HE A WHEELCHAIR PAX AND A BLIND MAN WAITED FOR ROUTE #77-SOUTH AT THE CORNER OF NW 32ND ST/7TH AVE FOR THE #77-SOUTH DUE APPROX 2:58PM. CALLER STATES THE OP STOPPED SEVERAL FEET AWAY TO DROP OFF PAX'S. RUN #5202 VEHICLE #05189 BADGE #2892

pax claims she was trying to put her bike on the bike rack on 183 st/2 ave traveling sb on the route 77 around 2:10pm. pax claims that the op was rude to her when she asked for help to put her bike on the bike rack claiming she had never put one on before. no badge#,veh#4122,run#5107

PASSENGER SAID THE BUS 77 N/B AT 95 ST NW 7 AVE AT 5:00PM THERE WAS A PASSENGER WITH THE RADIO ON AND HE TOLD OP TO TELL THE PASSENGER TO TURN HIS RADIO DOWN AND OP REPPLIED "AM I GOING TO TELL THE PASSENGER TO TURN THE RADIO OFF? OP REFUSED TO DO IT AND OP SAID YOU TELL HIM TO TURN THE RADIO OFF. VEHICLE 02072, OP DESIR, BADGE 2647, RUN 5282

Caller states she boarded the route 77 traveling southbound on nw 29 st/ 7 ave at 11:05am; pax claims that she is from New York so she didn't know about the stroller policy, so as she was folding the stroller up, op became impatient. Pax then says that when she boarded the bus, she was looking for the money in her purse, causing op to become upset and rudely say "hurry up! you need to hurry up, I don't have all day to wait for you". Pax feels op was very rude and nasty with her. vehicle #9929, badge #2011, run #5190 Joann McMath

CALLER STATED THAT SHE GOT ON ROUTE 77 SOUTHBOUND FROM THE GOLDEN GLADES ON BUS #05135 WITH A COLLEGE PASS AND SHE DID NOT HAVE HER ID AND THE OPERATOR GOT DISCOURTESY AND SCREAM AT HER AND THRU HER OFF THE BUS. ROUTE 77 DOWNTOWN MIAMI, RUN #5190, BADGE #2011, VEHICLE #05135, OPERATOR JOANN MC MATH.

PAX STATED SHE WAS AT THE GOVERNMENT CENTER AT 6:10PM WHEN RTE 77 NB ARRIVED THE OP PASSED THE STOP, SO WHEN THE PAX GOT ON THE BUS SHE ASKED THE WHTY SHE DIDN'T STOP AT THE BUS STOP? THE OP REPLIED THE BUS IS A ELECTRICAL VEHICLE AND SHE COULDN'T STOP IN THE WATER, PAX STATED SHE JUST LOOKED AT THE OP BECAUSE IT WAS THE TONE IN WHICH THE OP WAS SPEAKING TO HER WHICH WAS VERY RUDE. RUN# 5213, BAD# 2470, VEH# 03123

CALLER STATES HE WAITED FOR ROUTE #77-NORTH AT THE CORNER OF NW 54TH ST/7TH AVE TRAVELING NORTH AND STATES THAT THE OP REFUSED TO PICK UP THE WHEELCHAIR PAX AND OTHERS WAITING ON THE STOP. THE CALLER STATES SHE SAID THE NEXT BUS WOULD PICK THEM UP. RUN #5190 VEHICLE #05135 BADGE #2227 REFERENCE COMPLAINT #123189

CALLER STATES WHEN HE FIRST GOT ON ROUTE #77-NORTH APPROX 6:00PM THE OP WAS HAVING AN ARGUMENT WITH A YOUNG MAN AND HAD SECURITY AT GOVERNMENT CENTER REMOVE HIM. CALLER STATES THEN AT NW 54TH ST APPROX 6:15PM THE OP FAILED TO PICK UP A WHEELCHAIR PAX ALONG WITH OTHERS WAITING AT THE STOP. CALLER STATES THE OP TOLD THEM THAT THE NEXT BUS CAN PICK THEM UP. SHE THEN STOPPED AT 79TH ST TO PICK UP PAX'S AND STARTED ARGUING WITH A MALE PAX. RUN #5190 VEHICLE #05135 BADGE #2227

pax says the operator was not very pleasant with her and she stuck a middle finger at her when pulling away from the stop. 77 traveling northbound from sw 1st and sw 1 ave (gov center). @ 6:04 pm, run#5213, veh#2060 Operator Badge#2470

Pax waiting to board route 77 s/b at 183st 441, says Op stopped and allowed others to get on, but signaled no, no, no to him and drove off. This is the second time this Op has done this. Op is friends with his kids mom, and doesn't care for him, Op should be professional at work. Bdg# 6179 Jones, Linda Run# 5225

CALLER SAYS HE HANDLES SECURITY FOR THE RACE TRACK GAS STATION ON NW 7 AVE/183 ST AND STATED THAT HE DOES NOT WANT THE OP BADGE # 2227 IN THE STORE. PAX SAYS THAT HE PLACED A COMPLAINT SOMETIME LAST WEEK FOR THE SAME THING, PAX WILL NOT GIVE DETAIL ON SITUATION OTHER THAN SHE IS RUDE. RUN 5190 VEH 4115 BADGE 2227

CALLER STATED THAT THE BUS RT#77 S/B SPLASHED WATER ON THE PAX WHEN PULLING OFF, ALSO THE PAX STATED THE OP TOLD HER SHE WAS RUDE BECAUSE THE PAX WENT IN FRONT OF A WHEEL CHAIR PAX AND BOARDED THE BUS INSTEAD OF ALLOWING THE WHEEL CHAIR TO BOARD FIRST. "OP WAS VERY DISRESPECTFUL PAX STATED" RT#77, RUN#5223, VEH#05190, BADGE#3495

Caller stated that he was at the intersection of NW 79 St @ 7 Ave at approximately 3:59 pm, and an older lady was waiting on the Route 77 (SB), when he was getting off the bus he advice the lady to get on the bus the operator closed the door on her and he started bagging on the bus to open the door. Driver did open the door and allowed the older (legally blind) elderly get on the bus.. According to the passenger putting the complaint this is not the first time he has placed a complaint on the operator for his discourtesy attitude. Run 5941 Vehicle Number 05190 Badge Number 3925

Management at the race way gas station on 183 st nw 7 ave is requesting that the operator of the route 77 vehi# 05135 that comes around 6:50 to 7:00 am in the morning find another rest stop. Management states they have had numerous problems with this particular operator not following directions. This mourning while the bathroom was closed for cleaning the operator disregarded the signs placed outside the bathroom. run#5190 vehi#05135 badge#2227

CALLER STATED THAT HE WAS AT THE GOLDEN GLADES AT 1:25 PM TRYING TO GET ON THE RTE 77 HEADING SOUTHBOUND WHEN THE OPERATOR TOLD THE PAX IN A WHEEL CHAIR THAT HE ALREADY HAD TWO WHEEL CHAIRS ON THE BUS ALREADY. CALLER STATED THAT THE OPEARTOR LIED IT WAS ONLY ONE WHEEL CHAIR PAX ON THE BUS. BADGE# 2697 VEH# 2072 RUN# 5201

CALLER STATES THAT SHE WAS WAITING AT THE BUS STOP LOCATED AT NW 7 AVENUE AND NW 20 STREET FOR THE ROUTE 77 HEADING NORTHBOUND. SHE SAYS THAT THE OPERATOR CAME FLYING BY THE STOP SO FAST THAT HE SPLASHED WATER ALL OVER HER AROUND 1122A. OPERATOR IDENTIFIED AS HASLEM #2948/VEHICLE #3119/RUN #5211

On 7/30/14 caller stated that her and her aunt were about to board the bus 77 SB due at 183rd st nw 2nd ave at appx 9:48 am. Caller stated that her aunt walks with a cane and needed the bus oper to lower the ramp. Caller stated the bus oper looked as though he did not want to. Her aunt told the bus oper, " you act like you don't want to do it. The bus oper told her "Well at least I'm doing it." Run# 5204, Veh# 03120, Badge# 6586

On 7/28/14 caller was on a 77 SB at appx 12:00 pm. Caller stated a wheelchair Pax got on the bus at appx 41st st 7th ave but bus oper did not strap him in. Caller stated the Pax did not complain but he stated when he got off at the Government center he mentioned it to the bus oper and she got an attitude and mumbled something but he got off the bus after that. Run# 5210, Veh# 02123, Badge# 2892

Pax is making a complaint on the operator of the route 77 heading north from culmer station around 6:50pm. Pax states as he was getting close to his stop on 183 st he tried asking the operator a question when he noticed something was wrong with the operator, he then told the operator everything is going to be fine. The operator then told him to mind his own business and then started bad mouthing him. run#5223 vehi#05190 badge#3495

No incident details recorded.

PASSENGER SAID THE BUS 77 S/B AT 3:58PM AT 85 ST NW 7 AVE, PASSENGER GOT ON THE BUS WITH HIS SON AND HE TAPPED HIS CARD AND HE WAS GOING TO TAP HIS SON CARD AND BEFORE HE DID IT, THE OP LOOKED AT HIM AND SAID "I TOLD YOU BEFORE YOU HAVE TO TAP YOUR SON 'S CARD" HE WAS NEVER ON THE BUS BEFORE SO FOR THE OP TO SAY THAT WAS MADE NO SENSE IT WAS RUDE. VEHICLE09937, BADGE 3417, OP ALEXANDER, RUN 5339

FEMALE PASSENGER REPORTS THAT THE OPERATOR OF ROUTE 77 SOUTH FROM GOLDEN GLADES AT 340P WAS YELLING AT SENIOR PASSENGERS WHO APPEARED TO NOT KNOW HOW TO TRANSFER FROM A BROWARD ROUTE. SHE SAID WHEN SHE TOLD THE OPERATOR THAT SHE WAS USING BAD CUSTOMER SERVICE, THE OPERATOR TOLD HER SHE WOULD PUT HER OFF THE BUS. VIEW VIDEO IF POSSIBLE. RUN 5339 VEHICLE 4128 BADGE 3157

CALLER STATED THAT HIS MOTHER WAS GOING TO GET ON THE BUS RT#77 SOUTH BOUND AT 11:05PM @ NW 178TH ST/ NW 2ND AVE AND ASKED THE OP TO PULL CLOSER TO THE CURB SO THAT SHE CAN PULL HER SHOPPING CART ON TO THE BUS, THE OP TOLD THE LADY TO STEP BACK AND CLOSED THE DOOR AND PULLED OFF LEAVING THE PAX. RT#77, RUN#5223, VEH#05190, BADGE#6496

CALLER STATES SHE TOOK BUS 77SB FROM NW 177TH ST/2ND AVE, YOUNG MAN IN A WHEELCHAIR AND HIS DAUGHTER GETTING ON THE BUS, BUS OP ASK HER TO GET OFF BUS, AFTER HE BUCKLE HIM DOWN, SHE MOVE HER CART AND GOT OFF BUS, STATES VEH 5190, BLACK MALE OP, CALLER STATES THIS UNACCEPTABLE BEHAVIOR, SHE HAS BEEN RIDING BUS FOR ALONG TIME, STATES BUS OP DROVE OFF DIDNT LET GET BACK ON BUS.TOS SHOWS OP STRACHAN #6496 RUN 5223.

Pax says at 119st nw 7 ave two 77 buses were heading downtown, pax stopped the second bus while boarding Op asked why didn't you stop the other bus? Pax said aren't you a driver what's the difference? Pax says after boarding Op didn't wait for him to be seated although he's clearly limping. Bdg# 3438 Lucas Flavia Run# 5215 Veh3 6124

CALLER ON 07/09/14, 7:45 AM, AT SW 1 ST @ SW 1 AVE., WAS DRIVING EASTBOUND BEHIND VEH. #04125, WHEN OP. STOPPED AND BLOCKED THE INTERSECTION WHILE THE STREET LIGHT WAS BLINKING RED/YELLOW, AND DID NOT MOVE THE BUS BLOCKING OTHER DRIVERS. CALLER STATES THAT OPERATOR BEGAN TALKING TO OTHER PEOPLE OUTSIDE OF THE BUS, COUNTY EMPLOYEES, STILL HOLDING THE TRAFFIC /BLOCKING THE INTERSECTION. CALLER STATES TO HAVE BEEN LATE TO WORK DUE TO THE LACK OF RESPECT FOR OTHERS THAT THIS OP. SHOWED. VEH. #04125 RUN #5189 BADGE #3527.

CALLER SAID SHE BOARDED THE RTE 77 TRAVELING S/B ON 183RD STREET/ 7TH AVE, A MALE PAX WAS TALKING VERY LOUD AND OP WAS TOLD ABOUT THIS SITUATION AND OP ONLY LAUGHED OUT LOUD. PAX TALKED VERY LOUD UNTIL CALLER EXITED THE RTE AT 54TH STREET/7TH AVE. BTC(JOANIE GODON) SPOKE WITH OP AND HE SAID NUMEROUS PAXS WERE TALKING VERY LOUD). VEH#2127, BADGE#6583, RUN#5217

passenger stated that he boarded the bus 77 traveling southbound on nw 141st st/7th ave at about 1:55pm and a passenger boarded and began talking with operator standing behind yellow line bothering the passengers as they boarded .passenger asked operator to talk to the male passenger and the operator didn`t say anything to him.the man passenger was so loud that i could hear him. the operator is laughing at him not doing or saying anything. VEHICLE#2127/ BADGE#6583/ RUN#5217

Caller stated that the operator of the route #77 south failed to assist pax on NW 144th Street and NW 7th Avenue around 1:59 pm. Caller stated that the pax boarded the bus and 2 other paxs started harassing him. Operator didn't do or say anything to the paxs just let them continue. Paxs stopped and went back to conversating with the operator after the pax that was getting harassed took out his cell phone and called the police. This took place from NW 144th Street and 7th till NW 103rd Street and 7th. Badge #6583; Run #5217; veh. #02127

CALLER A WHEELCHAIR PAX WAS WAITING FOR THE RTE 77 TRAVELING S/B AT NW 54TH STREET/ 7TH AVE, OP CAME BY AROUND 9:20AM, CALLER WAVED AT HER AND SHE NEVER STOPPED FOR PICK UP, HE HAD TO CATCH THE NEXT 77 TRAVELING S/B, BECAUSE OF WHAT OP DID TO HIM. VEH#5189, BADGE#6216, RN#5198 VIDEO WAS REQUESTED

PASSENGER STATED THAT SHE BOARDED THE BUS 77 TRAVELING NORTHBOUND AT THE GOLDEN GLADES AT 9:55PM AND SHE HAD HER MONTHLY TRI-RAIL PASS AND TAPPED THE CARD IT SAID INSUFFICIENT FUNDS. OPERATOR SAYS THE MACHINE IS NOT WORKING. OPERATOR TOLD HER BUT YOU HAVE ATTITUDE PROBLEM AND ARE YOU TRYING TO MAKE YOUR OWN RULES AND REGULATIONS YOU HAVE TO PAY FULL FARE. PASSENGER TOLD OPERATOR THAT SHE HAS A MONTHLY PASS AND IF YOU DO YOU PAY THE 50 CENT WITH THE PASS BUT THE OPERATOR GOT NASTY WITH THE PASSENGER. TOLD HER TO PAY FULL FARE OR GET OFF. OPERATOR TOLD PASSENGER THAT SHE HAS AATTITUDE AND YOU ARE GOING TO PAY FULL FARE OR GET OFF AND TAKE THE NEXT BUS. PASSENGER SAID THIS OPERATOR HAS A VERY NASTY ATTITUDE AND RULE AS TO THE WAY HE SPOKE TO HER]. SHE STATED ON THE BUS BECAUSE SOMEONE ELSE PAID FOR HER. VEHICLE#3119/ BADGE#3303/ RUN#5218

INCIDENT 345PM CALLER CLAIMS OP HAS A NASTY ATTITUDE AND WAS FIGHTING WITH EVERYONE ON THE BUS. PAX HAD TO YELL AT OP TO OPEN THE BACK DOOR TWICE. ID OP AS BLACK AFRICAN AMERICAN FEMALE AND GAVE VEH#05189, OP POUNALL, RUN#5202, BADGE#2892

This driver is from the 77 bus heading to Norwood at ne 1st ave @ n miami ave at approx 6:25pm he is always on his cell has a bad attitude with every1 that gets on n off the bus dosent welcome or speak to the guest and gets a smart mouth at times. I personally had an issue with him where I asked if I may mount the bus he was parked a few feet away from the bus stop and he gave me a smart answer telling me I had to walk down 2 blocks cuz he was on his break n he been passed the bus stop even though he was right there by the bus stop n I cleared had my army and veteran sticker ID on this driver needs to be somewhere he dosent have any contact with telling ooh public. run # 5214, veh # 4128, badge # 2532

No incident detail recorded.

PAX STATED HE BOARDED RTE 77 SB ON NW 183 ST/ NW 2 AVE. AT 5:50 PM. PAX STATED HE SAW THE OP TEXTING ON HIS PHONE PAX DESCRIBED THE PHONE TO BE RED AND IN A RED CASE, SO PAX STATED HE WENT TO THE FRONT OF THE BUS AND TOLD THE OP "YOU DON'T SUPPOSE TO BE TEXTING AND DRIVING", AND THE OP JUST LOOKED AT HIM STUPID, PAX STATED HE WENT BACK TO HIS SEAT AND THE OP CONTINUE TO KEEP PUTTING HIS HEAD DOWN AND TEXTING. VIDEO WAS REQUESTED 6/13/14 PER GD RUN# 5358, BAD# 3177, VEH# 02102

CALLER STATED THAT SHE TOOK FROM NW 199 ST @ NW 22 AVE ROUTE 77 (SB) APPROXIMATELY AROUND 9:45 AM. SHE STATED THAT WHEN SHE BOARDED THE BUS REALIZE THAT IT WAS WARM AND AFTER SHE AND OTHER PASSENGERS COMPLAIN TO THE DRIVER, THE OPERATOR FINALLY LIKE 15 MINUTES LATER TURN THE AC ON. CALLER STATED THAT THE BUS AT THAT POINT WAS VERY HOT AS IT WAS FULL OF PASSENGERS. RUN 5934, VEH 04105, BADGE 6245

Pax states she boarded the route 77 heading south at the golden glades around 10:44am when she asked the operator for assistance on where she needs to get off in downtown, the operator agreed to let her know where to get off once they got there. But once they arrived in downtown the operator never told her anything and went back north with her. run#5212 vehi#04136 badge#3094

PAX ON 05/28/14, 5:36 PM, AT GOLDEN GLADES, WAS TRANSFERRING FROM THE BROWARD BREEZE TO THE #77 AND ASKED OP. IF THE EASY CARD COULD BE USED TO PAY THE TRANSFER FEE TO WHICH OP. BECAME UPSET, AS IF PAX HAD BEEN OFFENSIVE AND COMMANDED PAX. TO SIT DOWN. PAX ADDED TO BE A PROFESSIONAL FROM BROWARD COUNTY SCHOOL SYSTEM AND THE OPERATOR'S BEHAVIOR WAS VERY UNPROFESSIONAL . PAX FEELS THAT IF OP. DID NOT KNOW THE INFORMATION OP. SHOULD HAD REFERRED PAX. TO SPEAK WITH 3-1-1. VEH. #02012 RUN #5223 BADGE #3495

PATRON STATES THAT HE GOT ON THE ROUTE 77 TRAVELING SB AT 10PM ON 55 TER/7AVE.PATRON STATES THAT WHEN HE GOT ON THE BUS, THE OP STARTED GIVING HIM AN ATTITUDE BECAUSE HE SAID THE OP WAS RUNNING EARLY. PATRON STATES THE OP STARTED GOING OFF ON HIM SAYING NASTY THINGS TO HIM AND KEPT SAYING THAT SHE WAS THE BUS OP NOT HIM. THEN THE OP KICKED THE PATRON OFF THE BUS ON 47 ST/7 AVE WHEN SHE GOT OFF THE BUS AND GOT A POLICE OFFICER. VEH#9905,BADGE#6547,RUN#5224

Pax states: (Unprofessional behavior) On the date and time aforementioned, I boarded the bus as usual to go to work. Once inside the bus, the driver began to use harsh language towards me because I crossed in front of the bus. I know not to cross in front of the bus. However, since a bike was being unloaded from the front of the bus I went ahead and crossed. As stated earlier, once inside the bus, the driver used harsh language towards me. At this point, I became upset because I felt she was being rude to me. In addition, It got to the point where I told her, the bus driver, I was going to call the "bus company" and she said out loud with much sarcasm and I quote, "go ahead and call the bus company 311." She also went on to say that all the "ignorant people" catch the 77 bus. The bus driver also said I was lucky she opened the door for me. Furthermore, the next thing the driver did was very hurtful to me. Our argument ended by the time we reached 47th street. However, when we reached 28th street and 7th ave, the driver jumped out off the bus and went across the street and began talking with a police officer. She than came with the officer and told me to get out of her bus. I was very hurt by this. I was kicked out of the bus and felt embarrassed ROUTE 77. SB, NW 55 TER VEH 09905, RUN # 5224, BADGE# 6547 (ELLIARD, DEBORAH)

PATRON STATES HE AND HIS WIFE BOARDED VEHICLE#02016 BUS 77 HEADING SOUTHBOUND AT THE BUS STOP LOCATED AT 7TH AVENUE/NW 119TH STREET AT APPROXIMATELY 2:40 PM. PATRON STATES HIS WIFE WALKS WITH THE AID OF A WALKER. PATRON STATES AS SOON AS THEY PAID THE FARE THE BUS OPERATOR YELL AT HIS WIFE "GET TO THE BACK OF THE BUS MOVE, TO THE BACK". PATRON STATES HIS PROBLEM IS NOT THAT THE OPERATOR TOLD THEM TO GO TO THE REAR OF THE BUS. HOWEVER, HE THOUGHT THE HANDICAPPED SEAT WERE UP FRONT WHERE SHE ALWAYS SITS AND FOLD HER WALKER. HOWEVER, IT WAS THE OPERATOR TONE HE YELLED AT A 70 YEAR OLD WOMAN. PATRON STATES OTHERS ON THE BUS BECAME UPSET WITH THE OPERATOR ALSO. PATRON FEELS "THIS OPERATOR SHOULD NOT BE WORKING FOR MDT". THE WIFE A SENIOR HISPANIC FEMALE WEARING GLASSES A PAISLEY SHIRT AND GRAY PANTS. RUN#5205 BADGE#3745 VEHICLE#02016 OPERATOR-JONATHAN M JOHNAKIN

CALLER A WHEELCHAIR PAX WAS WAITING FOR THE RTE 77 TRAVELING N/B ON NW 79TH STREET/ 7TH AVE, OP OPEN THE DOOR AND SAID THE LIFT WASN'T WORKING BUT FAILED TO TRY AND OPERATE MANUALLY. VEH#4132, BADGE#2227 GEWNDOLYN D. JOHNSON, RUN#5190 OP ID FIELD NOT WORKING

PASSENGER SAID THE BUS 77 N/B AT CBD TERM AT 4:08AM, OP WAS TAKING A LAY OVER PASSENGER KNOCKED ON THE DOOR AND OP TOLD HIM IN A VERY DIRESPECTFULL WAY GO TO THE GOVERNMENT CENTER. OP TONE OF VOICE WAS UNPLEASANT, THE WAY SHE SAY IT LEFT HIM FEEL BAD. OP NEEDS TRAINING TRAINING IN HOW TO TALK IN A PROFESSIONAL WAY. PASSENGER WORKS IN A HOTEL AND HE TREATS PEOPLE WITH RESPECT. VEICLE 04103, RUN 6307, OP JONES, BADGE 6179

Pax claims on route 77 nb when it reached the Culmer station at approx 12:30pm there was a male pax blocking the aisle. pax complained to the oper but the oper did nothing. run # 5213, veh # 5179, badge # 2470

CALLER SAID SHE WAS LOCATED AT NW 62ND STREET/ 7TH AVE, OP NEVER PULLED TO THE CURB, WHEN BEYOND THE STOP AND CALLER HAD TO WALK MORE THAN FIVE STEPS TO ENTER THE BUS, THIS HAPPEN AROUND, 1:45PM, ALOS ON NW 95TH STREET/7TH AVE, AN ELDERLY MAN (WITH A CANE) WAS WALKING TOWARD THE BUS, OP LOOK AT HIM PER CALLER AND NEVER PICKED UP, EVEN WITH HIM BEING ALMOST AT THE DOOR OF HER BUS. HIS WAS THE RTE 77 TRAVELING N/B , AROUND 1:45PM. PER CALLER THIS OP IS VERY NASTY AND MEAN TO DO THIS TO AN ELDERLY PERSON. VEH#6124, BADGE#3438 FLAVIA T. LUCAS, RUN#5215 OP ID FIELD NOT WORKING VIDEO WAS REQUESTED

Pax states: While boarding bus driving was extremely rude to me and my child talking aggressively stating that I needed to pay fare for my daughter who is in daycare and just under 42 inches. Drivers need to learn the proper manner to speak to passengers we are people also. VEH # 05135, RUN # 5206, BADGE # 2759

PASSENGER SAID THE BUS 77 S/B AT 10:15AM AT 6 ST NW 7 AVE, PASSENGER TOLD OP TO LET HIM OFF AND OP REPPLIED "WHAT IS YOUR PROBLEM. OP SHOULD BE MORE PROFESSIONAL. OP WAS ARGUING WITH ALL THE PASSENGERS. VEHICLE 09992, OP PARHAM, BADGE 3495, RUN 5223

CALLER STATES THAT HE BOARDED THE ROUTE 77 HEADING SOUTHBOUND AT THE BUS STOP LOCATED AT NW 2 AVENUE AND NW 191 STREET AROUND 545P. HE SAYS THAT THE OPERATOR WAS EATING WHILE DRIVING AND TAKING HIS HANDS ON AND OFF THE STEERING WHEEL. OPERATOR IDENTIFIED AS JOSEPH #3177/VEHICLE #9913/RUN #5358

Pax is making a complaint on the operator of the route 77 heading north from 7 ave nw 29 st for failing to stop for pick up. Bus was due around 11:56pm run#5112 vehi#06149 badge#3094 video requested

Caller stated that the operator of the route #77 north failed to assist pax at NW 7th Avenue and NW 62nd Street around 3:41 pm. Caller stated that he couldn't board the bus cause all the paxs were standing in the front blocking the aisle. Caller let operator know about this and operator just ignored him. Badge #6585; Run #5217; Veh. #05127

pax states that she was on route 77-Downtown from 103rd st/nw 7th ave @ 7:45a when she got up from her seat and bumped her knee with the seat in front of her. Pax states she has knee pain. Left Knee v-4121 bdg-3455 run-5206

CALLER STATED THAT HE BOARDED THE RTE 77 HEADING SOUTHBOUND AT 10:15 AM ON NW 29TH ST & NW 7TH AVE. CALLER STATED THAT A WHEEL CHAIR PAX BOARDED THE BUS, CALLER STATED THAT OPERATOR GOT OUT HER SEAT AND STARTED YELLING. CALLER STATED THAT HE TOLD THE OPERATOR"HEY LADY, YOU DON'T HAVE TO YELL AT ME' OPERATOR RESPONDED" I NEED YOU TO STEP BACK." CALLER STATED THAT THE WHEEL CHAIR PAX GOT OFF AT THE SAME STOP WITH HIM. CALLER STATED THAT HE TRIED TO EXIT THE BUS FIRST, THE OPERATOR TOLD HIM' HE HAVE TO WAITING UNTIL THE WHEEL CHAIR PAX EXIT THE BUS.) THE OPERATOR TOLD HIM"YOU CAN GO THRU THE BACK DOOR, WHAT'S WRONG? ARE YOU AFRAID OF THOSE PEOPLE). VIDEO REQUESTED. BADGE# 6187 RUN# 6301 VEH#2061

PAX STATING HE WAS APPROACHING THE BUS STOP BEFORE THE OP PULLED OFF FROM THE STOP ON NW 17 ST / 7 AVE. PAX STATED OP LOOKED AT HIM AS HE WAS RUNNING TO THE BUS, PAX STATED HE KNOCKING ON THE DOOR, OP WAS TALKING TRASH BEFORE SHE OPENED THE DOOR AND LET HIM IN. PAX STATED THE OP'S BEHAVIOR WAS VERY RUDE AND SHE TALKS DOWN TO PAXS. RUN# 5190, BAD# 3553, VEH# 05135

WHEEL CHAIR LADY SAID THE BUS 77 N/B AT 5:30PM AT 15 ST NW 7 AVE, OP LOWERED THE LIFT, BUT DID NOT ASSISTED HER. PASSENGERS DAUGHTER AND ANOTHER PASSENGER PUSHED THE WHEEL CHAIR INSIDE THE BUS AND SECURED THE WHEEL CHAIR, BECAUSE OP DID NOT BOTHER TO HELP. OP ALSO LET EVERYBODY IN BEFORE HER AND THEN ALLOWED HER TO GO IN. VEHICLE 09976, OP MCNEAL, BADGE 3588, RUN 5216

pax called and stated that she is a student at a broward county school. pax says that when she boarded the bus she placed a dollar in the machine and had to get change for a larger bill that she had and when she did she placed the other dollar in the machine. the op then told her that she needed to place another dollar in. pax then said that she was a student at Hallandale Sr. high (broward county). pax says that the op begin using profanity. EX: fu-k and bit-h towards the pax. badge # 3553 veh # 5179 run # 5929

On 2/28/14 caller was waiting for the bus at 119th st nw 7th ave when the bus pulled up she stated the bus oper pulled so close to the curb that she hit the bus sign with her side mirror but did not report the accident. Caller also stated the bus oper made it so that the space between the sign and the door was so small she could barely get in the door. Caller stated she told the bus oper she should pull up a little ahead of the sign or behind the sign so it won't block the doorway. The oper told the caller these are Miami dade transits rules. Run# 5210, Veh# 02102, 2382