How do I manage my home delivery account?

To manage your home delivery account please visit http://www.miamiherald.com/service.

The first time you visit the service page, you'll need to create an account. This account is separate from your Miami Herald Plus+ account.

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What time each day may I expect my Miami Herald to arrive?
Our target time for delivery is 6:30 am Monday through Friday and 7:30 am Saturday, Sunday and holidays. Among the factors affecting delivery times are late breaking news, weather and the size of the paper.

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How do I report an issue with my delivery?
You may report any delivery concerns by visiting http://www.miamiherald.com/service or by calling 1-800-THE-HERALD (1-800-843-4372).

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What options are available if I do experience a delivery issue?

Monday through Saturday you may elect to have a replacement copy delivered the next day or you can elect to receive a credit applied to your account. On Sundays between the hours of 7 am and 10 am, you may have a paper redelivered the same day or you may elect to receive a credit.

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When can I speak with a Customer Service Representative?
For any questions regarding your subscription that needs to be addressed by a customer service agent, please call 1-800-THE-HERALD (1-800-843-4372) during the following hours: Monday - Friday from 7 am to 3 pm; Sunday and holidays from 7 am to 11 am.

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Why did I receive a newspaper delivery on a day I was not scheduled to receive one?
Weekend subscribers will receive delivery on 1/1,1/19, 2/18, 3/18, 4/22, 5/25, 6/17, 7/3, 8/28, 9/7, 9/16, 10/14, 11/26, 11/27, 12/24, 12/25, 12/26 & 12/31. All subscribers will be charged an additional $1.50 for the 2/18, 3/18, 4/22, 5/25, 6/17, 8/28 & 10/14 Premium Editions and $2.00 on Thanksgiving Day (11/26).

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How do I stop my paper when going on vacation?
You may process your temporary stop through our convenient customer service portal at http://www.miamiherald.com/service or you may call 1-800-THE-HERALD (1-800-843-4372) and select option 2 at the menu.

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What payment options are available to subscribers?
Direct payment to the Miami Herald by credit or debit card, check or money order is the most convenient method of payment. EZ-PAY automatic credit or debit card renewal eliminates receiving and returning a bill. If you purchased a subscription for a friend or relative, the bill will be sent to you while delivery is made to the recipient.

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What is EZ-PAY?
EZ Pay is the easiest way to pay for your Miami Herald subscription. No mailed bills, No writing checks. Your credit or debit card is automatically charged at your subscription rate and length. Instead of receiving a bill every renewal period, the appropriate charge will appear on your credit or debit card.

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Do you accept credit or debit cards for payments?
Yes, we accept Visa, Discover, American Express and MasterCard. You can also automatically renew your subscription with EZ-PAY monthly recurring billing. One-time payments can also be made by using your credit or debit card or your checking account. Call our Customer Service Center at 1-800-THE-HERALD (1-800-843-4372).

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Why did delivery continue after my payment ran out?
Delivery and billing continues unless the Miami Herald is otherwise notified. Most subscribers prefer an ongoing subscription and choose to continue the service after the initial term expires.

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