PASSENGER SAID THE BUS 137 N/B AY 137 AVE SW 152 ST SCHEDULED TO COME AT 6:46 PM, THE BUS DID NOT SHOW. SHE INSISTED IN PUTTING THIS COMPLAINT. VEHICLE 05163, OP QUICK, BADGE 2122, RUN 3323

PAX STATES LAST FRIDAY AND TODAY AT THE SAME AT 4:45PM HE WAITS AT DOLPHIN MALL TO TAKE THE BUS RT 137 (SB) AND THE BUS IS A NO SHOW RUN#3154 AT 4:45 PM

CALLER STATES THAT ON 7/24/15 HE WAS WAITING AT DOLPHIN MALL FOR THE ROUTE 137 HEADING SOUTHBOUND, WHICH IS DUE TO LEAVE AT 515P/3324. HE SAYS THAT THE OPERATOR IS STILL SITTING IN THE BUS AT 519P AND HASN'T LEFT YET. OPERATOR IDENTIFIED AS GONZALEZ #2599/VEHICLE #4179/RUN #3324

14th st/nw 107th ave Comments: Bus did not pass by this stop. It turned right directly instead of turning left and going around by the mall. veh#2191 run#3322 badge#3516

CALLER STATED THAT THE BUS RT#137 IS LATE EVERY TIME THE CALLER GOES TO TAKE THE BUS AT 5:20 PM @ SW 137TH AVE / SW 82ND ST, NORTH BOUND RT#137, RUN#3325, VEH#02086, BADGE#6811

CALLER STATED THAT ROUTE 137 NORTHBOUND FROM 88 ST SW 137 AVE THE SCHEDULE 3:07 PM CAME BY EARLY AT 2:59 PM. ROUTE 137 DOLPHIN MALL, RUN #3323, BADGE #2660, VEHICLE #04152, OPERATOR ROBERTO HERNANDEZ.

CALLER STATED THAT ROUTE 137 NORTHBOUND FROM 160 ST SW 142 AVE THE SCHEDULE 8:25 AM CAME BY EARLY AT 8:16 AM. ROUTE 137 DOLPHIN MALL, RUN #3317, BADGE #2765, VEHICLE #09983, OPERATOR LUIS E GARCIGA.

CALLER STATED THAT ROUTE 137 N / B FROM 137 AVE SW 22 ST SCHEDULED 11:27 AM WAS NO SHOW. RUN # 3965, V# 14124, BADGE # 6361,

CALLER STATES SHE WAS WAITING FOR ROUTE 137 TRAVELING NORTHBOUND ON SW 59 ST/ 137 AVE AT 8:09AM; PAX CALLED AT 8:48AM AND THE BUS STILL HAD NOT ARRIVED. VEHICLE #?, BADGE #2789, RUN #3320 SCHNELL JOHNSON-MILES

CALLER STATES SHE WAS WAITING FOR ROUTE 137 TRAVELING NORTHBOUND ON SW 180 ST/ 137 PL AT 7:38AM; PAX CALLED AT 8:02AM AND SAYS THE BUS STILL HAD NOT SHOWN UP. VEHICLE #?, BADGE #2789, RUN #3320 SCHNELL JOHNSON-MILES

CALLER STATED THAT ROUTE 137 SOUTHBOUND FROM 88 ST SW 137 AVE THE SCHEDULE 8:33 AM NO SHOW. ROUTE 137 SOUTH LAND MALL, RUN #3316, BADGE #2938, VEHICLE #04173, OPERATOR ANTONIO VARELA.

PASSENGER SAID THE BUS 137 S/B AT 42 ST SW 137 AVE SCHEDULED TO COEM AT 5:15 PM, THE BUS DID NOT SHOW. FOR THE PAST 2 WEEKS THIS SITUATION IS GOING ON, PLEASE MONITOR THIS ROUTE. VEHICLE N/A, , BADGE 2090, RUN 3154

PAX IS MAKING A COMPLAINT ON THE ROUTE 137 HEADING NORTH FROM 143 CT SW 180 ST SCHEDULED TO ARRIVE AROUND 12:21PM FOR BEING A NO SHOW. COULD NOT IDENTIFY OPERATOR. RUN#3322 VEHI#02210

PASSENGER SAID THE BUS 137 S/B AT INTERNATIONAL MALL SCHEDULED TO COME AT 4:45 PM, THE BUS DID NOT SHOW. VEHICLE N/A, OP QUINTANA, BADGE 3624, RUN 3154

PAX STATED SHE WAS WAITING ON THE # 137 BUS GOING SOUTH BOUND AT 6:13 PM THE OP HAD ALREADY LEFT PAX WAS LATE GETTING TO HER JOB. RUN 3323 VEH 4155 BADGE 2008

PAX STATED HE WAS WAITING O THE # 137 BUS GOING S/B AT 4:04 PM PAX SAID THE BUS CAME EARLY THIS MADE HIM LATE FOR WORK *incident location: sw 137th ave @ sw 184th st...*tajt RUN 3073 BADGE 3117 VEH 4144

CALLER STATED THAT ROUTE 137 NORTHBOUND FROM 47 ST SW 137 AVE THE SCHEDULE 9:26 AM NO SHOW. ROUTE 137 DOLPHIN MALL. RUN #3321, BADGE #3402, VEHICLE #14120, OPERATOR FELICIA R WILLIAMS.

CALLER WAS WAITING FOR THE RTE 137 TRAVELING N/B ON SW 117TH AVE/ 203RD TER, BUS SCHEDULE 8:33AM/3321, NEVER SHOWED UP UNTIL 8:55AM. THIS CAUSED PAX TO BE LATE FOR HIS PROBATION OFFICE VISIT. VEH#14120, BADGE#3402, RUN#3321

SB 137 SCHEDULED FOR ARRIVAL ON SW 59TH ST/137TH AT 4:45 PM DID NOT SHOW UP VEH#5164 RUN#3325 BADGE#2214

SB 137 SCHEDULED FOR 5:45 ON SW 59TH ST/137TH AVE DID NOT SHOW VEH#3156 RUN#3326 BADGE#6256

The pax states that he arrived on sw 137th ave/sw 82nd st at 5:00pm to get the 137-bus going n/b and the bus arrived at 5:50pm. The pax states that the op is late everyday on this route and at this time. veh#6115 badge#6660 run#3327

CALLER STATES THAT SHE WAS AT THE BUS STOP LOCATED AT SW 137 AVENUE AND SW 72 STREET FOR THE ROUTE 137 HEADING SOUTHBOUND. ACCORDING TO THE SCHEDULE THE BUS IS DUE TO ARRIVE AT 1143A/3317, BUT THE BUS ARRIVED AT 1137A. OPERATOR IDENTIFIED AS MCKNIGHT #3829/VEHICLE #4164/RUN #3317

CALLER STATED THAT ROUTE 137 N/ B FROM 168 ST SW 147 AVE SCHEDULED 10:06 AM CALLER SAYS THAT THE BUS TURN ON THE STREET BEFORE HER STOP SHE TRY TO CATCH THE BUS BUT WAS NOT ABLE TO. RUN # 3318, V# 04173, BADGE # 3351,

PAX STATES SHE HAD BEEN WAITING ON THE 137 NB SINCE 5:56 AM AT 137 AVE SW 88 ST AND THE BUS DIDN'T COME UNTIL 6:22 AM AND YESTERDAY 6-10-2015 THE ONE DUE AT 6:14 AM DIDN'T COME UNTIL 6:23 AM. PAX STATES IT WAS THE SAME OPERATOR. VEH #2171, RUN #3317, BADGE #3018

CALLER STATED THAT ROUTE 137 SOUTHBOUND FROM 112 AVE W FLAGLER ST SCHEDULE AT 8:28 AM CAME LATE AT 8:49 AM. ROUTE 137 SOUTH LAND MALL, RUN #3320, BADGE #6752, VEHICLE #02081, OPERATOR OCTAVIA D WILLIAMS.

MALE PASSENGER REPORTS THAT THE ROUTE 137 SOUTH FROM SW 147TH AV/180TH ST SCHEDULED FOR 720 AM, WAS A NO SHOW. HE SAYS THAT IT LATE DAILY AND REQUEST THE RUN BE MONITORED. RUN 3319 BUS 2005 BADGE 6723

PASSENGER SAID THE BUS 137 N/B AT 88 ST SW 137 AVE SCHEDULED TO COME AT 6:14 AM, THE BUS CAME LATE AT 6:23 AM. VEHICLE 09926, BADGE 3018, RUN 3317

PAX CLAIMS HE ARRIVED AT DOLPHIN MALL TO TAKE RT 137 SB AND CALLED AT 5:10 PM TO COMPLAIN THE BUS SCHEDULE AT 4:45PM IS A NO SHOW. RUN#3160 AT 4:45PM

THE PAX STATES THAT HE ARRIVED ON SW 142ND AVE/SW 167TH TERR AT 12:30P TO GET THE 137-BUS GOING N/B AND HE WAITED FOR 1 HR AND THE BUS NEVER CAME. VEH#2145 BADGE#6305 RUN#3073

PAX CLAIMS HE ARRIVED AT 137TH AV SW 184TH ST AT 340PM AND BUS SCHEDULE AT 403PM IS A NO SHOW. RUN#3324, OP BALLESTER, BADGE#2596, RUN#3324

CALLER STATES THAT SHE ARRIVED AT THE BUS STOP LOCATED AT SW 137 AVENUE AND SW 59 STREET AT 112P FOR THE ROUTE 137 HEADING NORTHBOUND; WHICH WAS DUE TO ARRIVE AT 140P/3073. SHE IS STILL WAITING FOR THE BUS AT 155P AND PER BUS RVMS THE BUS IS RUNNING OVER 20 MINUTES BEHIND SCHEDULE. SHE MADE MENTION THAT THIS EVERYDAY THING AND SHE IS LATE TO WORK EVERYDAY. OPERATOR IDENTIFIED AS ADAMS #6749/VEHICLE #2076/RUN #3073

CALLER STATED THAT ROUTE 137 SOUTHBOUND FROM 8 ST SW 132 AVE THE SCHEDULE 6:36 AM NO SHOW. ROUTE 137 SOUTH LAND MALL, RUN #3319, BADGE #6723, VEHICLE #02080, OPERATOR BOBBY L ASBERRY.

route 137 traveling northbound from bird road and 137 ave was running late veh#14123-run#3325 scheduled for 3:20pm arrived at 3:49pm. Badge#2214- Not the first time this driver is behind schedule

PASSENGER COMPLAINED RE: ROUTE 137 TRAVELING NORTH BOUND ON 06-03-2015 SCHEDULED TO PASS BY THE INTERSECTION OF SW 137 AVE/88 ST AT 6:14 AM. PASSENGER STATED THE BUS IDENTIFIED AS VEHICLE # 3151 BY HER PASSED AT 6:40 AM MORE THAN 25 MINUTES LATE. PASSENGER SAID THIS IS THIS BUS OPERATOR FIRST ROUTE AND HE SHOULD NOT BE THAT LATE. RUN # 3317 VEHICLE # 3151 BADGE # 2663

CALLER STATES BUS LATE LVG FROM SW 137TH AVE/KENDALL DR SCH AT 8:03AM, RUN3317. REQUESTING THAT A SUPERVISOR BE PLACE AT THIS BUS STOP AS SOON AS POSSIBLE....Route 137 sb 2663BD, VEH3151, RUN 3317

CALLER STATED THAT EVERYDAY, HE WAITS FOR THE 137 NB BUS AT, 107TH AVE @ W FLAGLER ST ,THAT COMES AT 6:50 AM. THE CALLER STATED THAT EVERY SINGLE DAY, THIS BUS SHOWS UP LATE, AND ALL THE PAX;S ARE COMPLAING THAT THEY ARE ALWAYS LATE TO WORK. CALLER STATED THAT HE HAS COMPLAINT ABOUT THIS SITUATION A COUPLE OF TIMES AND NOTHING HAS BEEN DONE. CALLER WAS VERY ANGRY ON THE PHONE. VEH # 03151, RUN # 3317, BADGE # 2663, MALE OP..APOLINAR SIERRA.

CALLER STATED THAT ROUTE 137 N / B FROM 137 AVE SW 88 ST SCHEDULED 6:14 AM CAME LATE AT 6:23 AM. CALLER SAYS THAT THIS IS HAPPENING EVERY DAY WITH THIS ROUTE . THIS PARTICULAR SCHEDULED. RUN #3317, V# 04164, BADGE # 6100

CALLER STATES SHE WAS WAITING FOR ROUTE 137 TRAVELING SOUTHBOUND ON W FLAGLER ST/ 107 AVE AT 11:00AM; PAX CALLED AT 11:23AM AND THE BUS STILL HAD NOT SHOWN UP. PAX SAYS THIS BUS IS ALMOST ALWAYS LATE AND IT MAKES HER LATE FOR WORK. VEHICLE #4164, BADGE #6100, RUN #3317 MELVA R WHITE

PAX STATED HE AND SEVERAL OTHER PAXS WERE ON SW 211 ST/ 112 AVE AT 5:25 PM WAITING ON RTE 137 NB. PAX STATED THE BUS WENT SOUTH AND TOOK A BREAK. THE BUS WAS SCHEDULED TO DEPART AT 5:30 PM RUN# 3323, BAD# 6333 VEH# 03155

PASSENGER COMPLAINED RE: ROUTE 137 TRAVELING NORTH BOUND ON 05-29-2015 SCHEDULE TO PASS BY SW 137 AVE/88 ST AT 10:34 AM WAS MORE THAN 15 MINUTES LATE. RUN # 3316 VEHICLE # 4137 BADGE # 3618

PAX STATES HE ARRIVED AT 4:08 PM TO DOLPHIN MALL TO TAKE RT 137 (SB) AT 415PM AND STATES OP LEFT AT 427PM. OP BERTOT, BADGE#2214, RUN#3325, VEH#02184

PAX STATES HE ARRIVED AT THE BUS STOP AT 550AM AT 180TH ST SW 143RD AV TO TAKE RT 137 (NB) AND STATES OP GOT HIS LOCATION AT 6:15 AM LATE AND ARRIVED AT DOLPHIN MALL AT 730AM. GAVE VEH#03168, OP CHEA, BADGE#3351, RUN#3317

PASSENGER SAID THE BUS 137 N/B AT 88 ST SW 137 AVE SCHEDULED TO COME AT 6:14 AM, THE BUS CAME LATE AT 6:35 AM. VEHICLE 03168.P CHEA, BADGE 3351, RUN 3317

CALLER STATED THAT ROUTE 137 NORTHBOUND FROM 6 ST SW 132 AVE THE SCHEDULE 11:39 AM CAME LATE AT 12:10 PM. ROUTE 137 DOLPHIN MALL, RUN #3316, BADGE #3618, VEHICLE #03162, OPERATOR ILEANA R ALMIRA.

CALLER STATES THAT HE WAS WAITING FOR THE ROUTE 137 HEADING NORTHBOUND AT THE BUS STOP LOCATED AT SW 137 AVENUE AND SW 124 STREET ON 5/26/15. THE BUS WAS DUE TO ARRIVE AT 843P/3327, BUT THE BUS DID NOT GET THERE UNTIL 857P. OPERATOR IDENTIFIED AS JOGLAR JR #6552/VEHICLE #14132/RUN #3327

SB 137 scheduled for arrival at int mall at 11:45am arrived at 12:05pm veh#3102 run#3323 badge#2358

PASSENGER SAID THE BUS 137 N/B AT 88 ST SW 137 AVE SCHEDULED TO COME AT 6:14 AM CAME LATE AT 6:24 AM. VEHICLE 03159, BADGE 6424, RUN 3317

PAX CLAIMS SHE WAS AT 137T AV SW 88TH ST TO TAKE THE FIRST THE BUS AT 614AM AND STATES SHE WAITED UNTIL 6:28 AM VEH#04154, OP ALVAREZ, BADGE#3635, RUN#3317

CALLER STATED THAT ROUTE 137 S/B FROM 107 AVE W FLAGLER ST SHEDULED 10:15 AM WAS NO SHOW . *run # 3321, veh # 14130, badge # 3395...*tajt

CALLER STATED THAT ROUTE 137 SOUTHBOUND FROM 88 ST SW 137 AVE THE SCHEDULE 8:03 AM CAME LATE AT 8:14 AM. ROUTE 137 SOUTHLAND MALL, RUN #3317, BADGE #3635, VEHICLE #04154, OPERATOR EDUARDO R ALVAREZ.

PASSENGER COMPLAINED RE: ROUTE 137 TRAVELING NORTH BOUND ON 05-18-2015 SCHEDULE TO PASS BY SW 137 AVE/88 ST AT 3:55 PM WAS LATE. THIS BUS WAS ONLY 5 MINUTES LATE BUT PASSENGER INSISTED IN FILING THE COMPLAINT. RUN # 3326 VEHICLE # 3105 BADGE # 2599

CALLER WAS WAITING FOR THE RTE 137TH TRAVELING N/B FROM SOUTH DADE GOVERNMENT, BUS SCHEDULE 1035AM/3316 NEVER SHOWED UP UNTIL 1045AM. VEH#4137, BADGE#3618, RUN#3316

PAX STATES THHE O[PERATOR OF THE ROUTE 137 HEADING NORTH AROUND 10:13AM FAILED TO MAKE A RIGHT 168 ST AND 147 AVE BUT CONTINUED NORTH ON 147. RUN#3318 VEHI#04173 BADGE#2588

CALLER STATES SHE WAS WAITING FOR ROUTE 137 TRAVELING NORTHBOUND ON SW 88 ST/ 137 AVE AT 8:09AM; PAX CALLED AT 8:21AM BECAUSE THE BUS STILL HAD NOT SHOWN UP. PAX SAYS THIS OP IS ALWAYS WITHER LATE OR DOESN'T SHOW UP AT ALL. VEHICLE #?, BADGE #6305, RUN #3322 NORRIS G TUCKER

PAX IS REPORTING THAT ROUTE 137 (NB) SCHEDULED TO DEPART SOUTH DADE GOVERNMENT CENTER AT 8:05 DID NOT SHOW. 311 CALL SPECIALIST CALLED CORAL WAY GARAGE, AND WAS INFORMED THAT THE VEHICLE WAS REPLACED BUT NEVER INFORMED THAT THE VEHICLE WILL BE BEGIN AT A DIFFERENT LOCATION TO PUT IT ON TIME. RUN 3963 VEHICLE NUMBER 02089 BADGE NUMBER 3355

PAX STATES SHE ARRIVES AT 1230PM TO 137TH AV SW 88TH ST TO TAKE RT 137 (SB) AND CLAIMS OP IS LEAVING EARLY FROM HER LOCATION. CLAIMS THIS IS NOT THE FIRST TIME RUN#3323, BADGE#2358, VEH#14135

CALLER STATED THAT SHE WAITED FOR THE 6:44 AM, 137 NB BUS , AT SW 137TH AVE @ 88TH ST . CALLER STATED THAT THIS BUS NEVER SHOWED UP AND SHE HAD TO WAIT FOR THE 7:07 AM, 137 NB BUS, THAT SHOWED UP AT 7:32 AM. VEH # 04173, RUN # 3318, BADGE # 2588

CALLER STATED THAT ROUTE 137 NORTHBOUND FROM 88 ST SW 137 AVE THE SCHEDULE 6:44 AM NO SHOW. ROUTE 137 DOLPHIN MALL, RUN #3318, BADGE #2588, VEHICLE #04173,

CALLER STATED THAT SHE WAITED FOR THE 7:07 AM, 137 NB BUS AT SW 137TH AVE @ SW 88TH ST. THE BUS DID NOT SHOW UP UNTIL 7:32 AM. VEH # 02081, RUN # 3320, BADGE # 6700,

CALLER STATED THAT ROUTE 137 NORTHBOUND FROM 88 ST SW 137 AVE THE SCHEDULE 7:07 AM CAME LATE AT 7:32 AM. ROUTE 137 DOLPHIN MALL, RUN #3320, BADGE #6700, VEHICLE #02081,

FEMALE PAX ON 05/14/2015, 6:14 AM, AT SW 137 AV @ SW 8 ST, AWAITED FOR ROUTE #137-DOLPHIN, CLAIMING BUS ARRIVED AT 6:22 AM. PAX WENT ON AND ON EXPLAINING OP. IS ALWAYS LATE 7 TO 10 MINUTES. RUN #3317 VEH. #03150 BADGE #3406

PAX STATES THAT BUS 137-SOUTH FROM 8TH ST/SW 132ND AVE WAS LATE V-2176 BDG-2473 RUN-3322

PASSENGER COMPLAINED RE: ROUTE 137 TRAVELING NORTH BOUND ON 05-13-2015 SCHEDULE TO PASS BY SW 137 AVE/88 ST AT 10:34 AM WAS MORE THAN 15 MINUTES LATE. RUN # 3318 VEHICLE # 4173 BADGE # 3624

CALLER STATED THAT THE BUS RT#137 IS LATE OVER ONE HOUR EVERY DAY THIS WEEK AT SW 147TH AVE / SW 178TH TER , SOUTH BOUND WHICH WAS DUE AT 8:47 AM . AND NEEDS TO BE FIXED RT#137, RUN#3318, VEH#04173, BADGE#3624

CALLER STATED THAT ROUTE 137 SOUTHBOUND FROM 88 ST SW 137 AVE THE SCHEDULE 8:33 AM CAME LATE AT 9:12 AM. ROUTE 137 SOUTH LAND MALL, RUN #3318, BADGE #3624, VEHICLE #04173, OPERATOR YANDIR QUINTANA.

PASSENGER COMPLAINED RE: ROUTE 137 TRAVELING NORTH BOUND ON 05-13-2015 SCHEDULED TO PASS BY SW 14 ST/137 AVE AROUND 7:35 AM WAS MORE THAN 20 MINUTES LATE. RUN # 3320 VEHICLE # 2081 BADGE # 6532

The citizen waited for Bus # 137 [southbound / run 3327 / veh 14120] at Miami International Mall since 5:30 p.m. The passenger reported two buses failed to come in a row.

PASSENGER STATES THAT HE TAKES THE 5:25PM BUS 137 TRAVELING NORTHBOUND EVERYDAY MON-FRI ON SW 82ND ST/ 137TH AVE AND THIS BUS TIME IS ALWAYS LATE. PASSENGER HAS PUT IN SEVERAL COMPLAINTS FOR THIS TIME. COULD YOU PLEASE CHECK INTO THIS SITUATION. THIS IS AN ONGOING PROBLEM. VEHICLE#14120/ BADGE#6443/ RUN#3327 DIDN`T GIVE NAME/NUMBER VEHICLE#

PAX IS REPORTING THAT ROUTE 137 (NB) SCHEDULED TO DEPART SOUTHLAND MALL AT 3:45 PM DID NOT SHOW. RUN 3324 VEHICLE NUMBER 09986 BADGE NUMBER 2596

PAX STATES HE ARRIVED AT 230PM TO 88TH ST SW 137TH AV TO TAKE RT 137 (NB) AT 3:07 PM AND STATES HE WAITED UNTIL 420PM WHEN A BUS FINALLY CAME. PAX STATES HE TOOK VEH#4164 RUN#3325 A 3:07PM, RUN#3326 AT 3:55 PM

PAX STATES THAT BUS 137-NORTH FROM SOUTHLAND @ 6:15P IS A NO SHOW RUN-3325 BDG-6072 V-14124

nb 137 scheduled for 8:13am on sw 147th ave/178th terr Comments: Extremely slow and no acknowledgement for those who have to be at a location at a exact time. Driver was already 12 min late to my pickup this is not the first time with this driver..could it be possible to getva different driver one that has consideration to follow protocol.. Also this diver leaves the bus running and gets out for who knows what .sorry not very happy with this driver and her inconsiderate behavior as an employee and having inatiative to go quicker...please remove this d river from this route ...maybe something less responsible for this driver veh#4167 run#3319 badge#6572

passenger stated that he was waiting for the bus 137 traveling southbound on sw 137th ave/ 56th st from 1:20pm for the 1:55pm and didn`t get the bus until 2:12pm. VEHICLE#3152/ BADGE#2473/RUN#3322

CALLER STATED THAT ROUTE 137 NORTHBOUND FROM 137 AVE SW 152 ST THE SCHEDULE 11:50 AM NO SHOW. ROUTE 137 DOLPHIN MALL, RUN #3322, BADGE #2473, VEHICLE #03152,

CALLER STATES HE WAS WAITING FOR ROUTE 137 TRAVELING NORTHBOUND ON SW 88 ST/ 137 AVE AT 6:44AM; PAX CLAIMS THAT THE BUS DID NOT ARRIVE UNTIL APPROX 6:57AM, AND SAYS THAT OP WAS DRIVING EXTREMELY SLOW, AS IF HE DIDN'T CARE AT ALL. VEHICLE #4173, BADGE # 3351, RUN #3318

PASSENGER COMPLAINED RE: ROUTE 137 TRAVELING NORTH BOUND ON 05-01-2015. PASSENGER STATED THE BUS SCHEDULED TO LEAVE THE SOUTH DADE GOVERNMENT CENTER AT 7:20 AM WAS MORE THAN 20 MINUTES LATE. RUN # 3322 VEHICLE # 3152 BADGE # 2473

CALLER STATED THAT ROUTE 137 NORTHBOUND FROM 88 ST SW 137 AVE THE SCHEDULE 6:14 AM CAME LATE AT 6:22 AM. ROUTE 137 DOLPHIN MALL, RUN #3317, BADGE #3406, VEHICLE #03154

PASSENGER COMPLAINED RE: ROUTE 137 TRAVELING NORTH BOUND ON 04-28-2015. PASSENGER STATED THE BUS SCHEDULED TO PASS BY THE INTERSECTION OF SW 137 AVE/88 ST AT 6:14 AM PASSED BY AT 6:21 AM ACCORDING TO THE PASSENGER. RUN # 3317 VEHICLE # 4164 BADGE # 6100

PAX STATED SHE WAS WAITING ON THE # 137 BUS GOING S/B AT 2:30 THE BUS ALWAYS COME AT 3:05 PM THIS MAKE HER LATE. *incident location: sw 184th st @ sw 132nd ave *tajt RUN 3322 BADGE 2473 VEH 5204

CALLER STATED THAT ROUTE 137 N / B FROM 88 ST SW 137 AVE SCHEDULED 6:14 AM CAME LATE AT 6:24 AM. CALLER STATED THAT THIS IS A CONSTANT PROBLEM WITH THIS ROUTE. RUN # 3317 VEHICLE # 03157 BADGE # 3351

CALLER STATED THAT ROUTE 137 SOUTHBOUND FROM 7 ST NW 107 AVE THE SCHEDULE 7:54 AM CAME LATE AT 8:13 AM. ROUTE 137 SOUTH LAND MALL, RUN #3318, VEHICLE #04173, *badge # 3647

CALLER STATED THAT THE BUS RT#137, SOUTH BOUND, WAS EARLY AT SW 88TH ST / SW 137TH AVE, IT RAN EARLY AT 3:33 PM INSTEAD OF 3:38 PM RT#3073, RUN#3073, VEH#02094, BADGE#2423

PASSENGER STAED THAT WAS WAITNG FOR THE BUS 137 TRAVELING NORTHBOUND ON SW 137TH AVE/ 82ND ST AT 4:36PM AND THE BUS IS ALWAYS LATE ABOUT 10-15MINS. PASSENGER HAS PUT MANY COMPLAINTS ON THIS OPERATOR FOR THE TIME OF 4:36PM. VEHICLE#2191/ BADGE#2596/ RUN#3324 DIDN`T GIVE NAME/NUMBER

pax states that the bus 137nb scheduled to be on 137/sw 72nd st at 4:35 pm was 1 1/2 minutes early veh#2191 run#3324 badge#2596

PASSENGER SAID THE BUS 137 N/B AT 211 ST SW 107 AVE SCHEDULED TO COME AT 4:30 PM, THE BUS DID NOT SHOW. VEHICLER 06120, BADGE 6552, RUN 3327

CALLER STATED THAT ROUTE 137 SOUTHBOUND FROM 200 ST SW 118 PL THE SCHEDULE 8:41 AM CAME LATE 8:53 AM. ROUTE 137 SOUTH LAND MALL, RUN #3317, BADGE #6100, VEHICLE #04137,

CALLER STATED THAT ROUTE 137 SOUTHBOUND FROM 62 ST SW 137 AVE THE SCHEDULE 6:18 AM CAME LATE AT 6:30 AM. ROUTE 137 DOLPHIN MALL, RUN #3317, BADGE #6100, VEHICLE #04137,

PAX IS MAKING A COMPLAINT ON THE ROUTE 137 HEADING NORTH FROM 56 ST SW 137 AVE FOR RUNNING EARLY. PAX STATES THE MDT APP TOLD HIM THE BUS WOULD ARRIVE AT 4:43PM BUT CAME AT 4:40PM. I EXPLAINED TO THE PAX THAT THE TIME ON THE APP ARE ESTIMATED TIMES THAT HE NEEDS TO BE AT THE BUS STOP 5 TO 10 MIN PRIOR. RUN#3324 VEHI#04172 BADGE#2596

CALLER STATED THAT ROUTE 137 SOUTHBOUND FROM 88 ST SW 137 AVE THE SCHEDULE 12:33 PM CAME BY EARLY AT 12:29 PM. ROUTE 137 SOUTHLAND MALL, RUN #3323, BADGE #2358, VEHICLE #14122,

PAX STATES SEH AHS BEEN WAITING AT SOUTHLAND MALL FOR THE 137 NB SINCE 4:45 PM AND THE BUS DUE AT 5 PM NEVER CAME VEH #4172, RUN #30732, BADGE #2423 (BADGE INFO NOT SAVING)

CALLER STATES HE WAS WAITING FOR ROUTE 137 TRAVELING SOUTHBOUND FROM THE DOLPHIN MALL AT 7:15PM; PAX CLAIMS THAT A BUS PASSED AT APPROX 7:17PM WITH THE SIGN SAYING "GARAGE", AND THEN NO BUS CAME UNTIL THE NEXT ONE AT 8:15PM. VEHICLE #2180, BADGE #2358, RUN #3323 MARCO A SANTANDER

CALLER STATED THAT LAST NIGHT FROM 104 ST SW 137 AVE THE SCHEDULE 8:47 PM CAME LATE AT 9:45 PM. ROUTE 137 DOLPHIN MALL, RUN #3327, BADGE #6660, VEHICLE #05206, OPERATOR KATHLEEN J MULKEY.

PASSENGER SAYS THAT SHE TAKES THE BUS 137 TRAVELING NORTHBOUND MON-FRI ON SW 137TH AVE/136TH ST AT 6:05AM AND THE BUS IS ALWAYS LATE. THIS IS THE FIRST BUS AND SHE CAN`T MAKE HER CONNECTION TO GET TO WORK ON TIME. COULD YOU PLEASE CHECK INTO THIS SITUATION. THIS IS AN ONGOING PROBLEM. VEHICLE#4150/2715/ RUN#3317

pax states that she was waiting at south dade gov cent at 7:55 am for the nb 137 the bus didn't leave until 8:10AM, pax states that this happens nearly everyday around this time. She states that the op was across the street at the library. veh#2080 run#3319 badge#2853

PASSENGER WAS WAITING FOR THE BUS 137 TRAVELING NORTHBOUND ON SW 137TH AVE/ 82ND ST FOR THE 4:35PM BUS AND HADN`T SHOWED AS OF 5:00PM. VEHICLE#2185/ BADGE#2212/ RUN#3324

CALLER STATED THAT ROUTE 137 SOUTHBOUND FROM 152 ST SW 137 AVE THE SCHEDULE 3:03 PM CAME LATE AT 3:22 PM. ROUTE 137 SOUTH LAND MALL, RUN #3324, BADGE #2212, VEHICLE #02185,

PAX STATED HE WAS WAITING ON THE # 137 BUS GOING S/B AT SW 137 AVE SW 123 ST THE BUS DID NOT COME UNTIL 10:04 AM THISS MADE HIM LATE FOR THE 252 BUS GOING E/B AT SW 152 STSW 137 AVE RUN 3316 BADGE 3618 VEH 4141

PAX STATES SHE WAS WAITING ON THE 137 NB AT 184 ST SW 164 CT SINCE 5:35 AND A BUS DIDN'T SHOW UP UNTIL 6:50. VEH #9926, RUN #3317, BADGE #3829

Pax laims route 137 nb scheduled at sw 160th st @ sw 137th ave at 6:38am arrived late (7:00am)...prev run # had no oper per TOS run # 3320, veh # 2081, badge # 3345

PASSENGER COMPLAINED RE: ROUTE 137 TRAVELING NORTH BOUND ON 04-06-2015. PASSENGER STATED THE BUS SCHEDULED TO PASS BY THE INTERSECTION OF SW 88 ST/137 AVE AT 6:14 AM NEVER SHOWED UP. ACCORDING TO PASSENGER WHO REMAINED AT THE BUS STOP UNTIL 6:40 AM RUN # 3317 VEHICLE # 9926 BADGE # 3829

CALLER STATES HE WAS WAITING FOR ROUTE 137 TRAVELING NORTHBOUND ON SW 180 ST/ 143 CT AT 10:06AM; PAX CALLED AT 10:16AM AND THE BUS STILL WAS NOWHERE IN SIGHT. PAX SAYS THIS WILL MAKE HIM EXTREMELY LATE FOR WORK. VEHICLE #4173, BADGE #?, RUN #3318

PAX REPORTS THAT NORTHBOUND ROUTE 137 DUE AT 122 AVE & 185 STREET AROUND 5:43 AM ON 4/6/15 WAS A NO SHOW.

CALLER STATED THAT ROUTE 137 SOUTHBOUND FROM 8 ST SW 132 AVE THE SCHEDULE 9:10 AM CAME LATE AT 9:23 AM. ROUTE 137 SOUTH LAND MALL, RUN #3316, BADGE #3618, VEHICLE #04137, OPERATOR ILEANA R ALMIRA.

CALLER STATED THAT ROUTE 137 SOUTHBOUND FROM 112 AVE W FLAGLER ST THE SCHEDULE 8:28 AM CAME LATE AT 8:54 AM. ROUTE 137 SOUTH LAND MALL, RUN #3320, BADGE #3345, VEHICLE #02081, OPERATOR TIA R BURROWS.

CALLER STATED THAT ROUTE 137 SOUTHBOUND FROM 88 ST SW 137 AVE THE SCHEDULE 8:33 AM NO SHOW. ROUTE 137 SOUTH LAND MALL, RUN #3318, VEHICLE #04173, NO BADGE OR OPERATOR.

CALLER" DAUGHTER WAS WAITING FOR THERTE 137 TRAVELING N/B ON SW 186THSTREET/ 12WNDAVE, FROM 5:40AM UNTIL 6:30AM. BUS SCHEDULE 605AM/3318 WAS A NO SHOW BUS.

PAX STATES SHE HAS BEEN AT 124 ST SW 137 AVE SINCE 12 PM WAITING ON THE 137 NB AND IT NEVER CAME BY AND ITS 1:34 PM. VEH #14121, RUN #3959, BADGE #6272

CALLER WAS WAITING FOR THE RTE 137 TRAVELING S/B ON SW 132ND AVE/ 8TH STREET, BUS SCHEDULE 1040AM/ 3321 IS ALWAYS SHOWING UP 25 MINUTES LATE, THURSDAY AND FRIDAY. THIS IS AN ONGOING PROBLEM. VEH#3101, BADGE#2592, RUN#3321

CALLER STATES SHE WAS WAITING FOR ROUTE 137 TRAVELING SOUTHBOUND ON SW 2 ST/ 132 AVE AT 9:43AM; PAX CLAIMS THAT THE BUS DID NOT ARRIVE UNTIL 10:15AM, AND SAYS THAT THIS ROUTE HAS BEEN RUNNING VERY LATE FOR THE LAST SEVERAL DAYS. VEHICLE #2171, BADGE #2473, RUN #3322 CONRAD O PRASS

PASSENGER STATED THAT HE/(4) OTHERS PASSENGERS WERE WALKING TO THE BUS STOP ON 132ND AVE/8TH ST FOR THE BUS 137 TRAVELING SOUTHBOUND AT 3:55PM AND SAW THE BUS PASSING. OPERATOR SUPPOSE TO BE AT STOP AT 4:00PM. VEHICLE#3170/ BADGE#2358/ RUN#3323

CALLER WAS WAITING FOR THE RTE 137 TRAVELING S/B ON 132ND AVE/ 8TH STREET, BUS SCHEDULE 1040 NEVER SHOWED UP UNTIL 1105AM. VEH#2039, BADGE#2592, RUN#3321

PASSENGER COMPLAINED RE: ROUTE 137 SBOUND ON SW 132AVE/SW 8 ST ON 03-27-2015 WAS LATE. THE BUS SCHEDULED TO BE ON SW 132 AVE/8 ST AT 10:40 AM WAS LATE. THE BUS WAS MORE THAN 7 MINUTES LATE. RUN # 3321 VEHICLE # 2039 BADGE # 2592

PASSENGER STATED THAT HE WAS WAITING FOR THE BUS 137 TRAVELING SOUTHBOUND ON SW 137TH AVE/104TH ST AT ABOUT 2:45PM FOR THE 2:51PM BUS. PASSENGER SAID HE HAD NOT SEEN THE BUS.CALLED DISPATCH MR.FLOYD AT 3:12PM AND IT SHOWED THE BUS ON SW 183RD ST/ 137TH AVE AND HE CALLED THE OPERATOR WITH NO RESPONSE.BUS SUPPOSE TO BE AT 184TH ST/ 137TH AVE 3:20PM IT WAS AT 183RD ST/ 137TH AVE AT 3:14PM. VEHICLE#3147/BADGE#2596/ RUN#3324 DIDN`T GIVE NAME/NUMBER

BUS RT#137 SOUTH BOUND FROM DOLPHIN MALL LEFT LATE SHOULD HAVE LEFT AT 1:15 PM BUT LEFT AT 1:25 PM RT#137, RUN#3322, VEH#03107, BADGE#2473

CALLER STATES SHE WAS WAITING FOR ROUTE 137 TRAVELING NORTHBOUND ON SW 160 ST/ 142 AVE AT 10:51AM; PAX CLAIMS THAT INSTEAD OF COMING NORTH ON SW 142 AVE LIKE THE ROUTE IS SUPPOSED TO, THE BUS CAME EASTBOUND ON SW 160 ST (AS IF COMING FROM COUNTRY WALK) SO PAX DIDN'T PAY IT ANY MIND THINKING IT WAS A ROUTE 252. PAX NOTICED IT WAS A ROUTE 137 ONCE IT PASSED THE STOP. VEHICLE #2004, BADGE #2918, RUN #3316 PAMELA THOMAS

PASSENGER SAID THE BUS 137 N/B AT 144 CT SW 168 ST AT 11:00 AM THE BUS DID NOT GO TO 147 AVE AND WENT N/B ON 142 AVE LEAVING PASSENGER AT THE BUS STOP. PLEASE ADVISE OP TO FOLLOW THEBUS ROUTE PLAN. VEHICLE 02004, OP THOMAS, BADGE 2918, RUN 3316

PAX REPORTS THAT SHE HAS BEEN WAITING FOR THE NORTHBOUND ROUTE 137 DUE AT THE SOUTH DADE GOVERNMENT CENTER AT 7:20 AM SINCE 7:10 AM ON 3/23/15. IT IS NOW 7:43 AM AND NO BUS. THIS HAPPENS ON A REGULAR BASIS.

CALLER STATES THAT ON 3/22/15 AROUND 700A HE WITNESSED THE ROUTE 137 HEADING EASTBOUND ON SW SW 184 STREET FROM SW 147 AVENUE. ACCORDING TO THE ROUTE MAP, THE OPERATOR IS SUPPOSED TO HEAD SOUTHBOUND ON SW 147 AVENUE TO SW 180 STREET, THEN MAKE A RIGHT ON SW 180 STREET. OPERATOR IDENTIFIED AS HERNANDEZ #6654/VEHICLE #4138/RUN #4330

PASSENGER COMPLAINED RE: ROUTE 137 TRAVELING SOUTH BOUND ON 03-17-2015. PASSENGER STATED THE BUS SCHEDULED TO PASS BY THE INTERSECTION OF SW 137 AVE/11 ST AROUND 8:40 AM WAS MORE THAN 25 MINUTES LATE. RUN # 3320 VEHICLE # 2081 BADGE # 6603

CALLER STATES SHE WAS WAITING FOR ROUTE 137 TRAVELING SOUTHBOUND ON SW 11 ST/ 137 AVE AT 9:10AM; PAX CALLED AT 9:23AM BECAUSE THE BUS STILL HAD NOT ARRIVED. VEHICLE #4137, BADGE #3618, RUN #3316 ILEANA R ALMIRA

CALLER STATED THAT THE BUS RT#137 AT SW 132ND AVE / SW 8TH ST, IS LATE 20 MIN AND STATED THAT THIS IS NOT EXCEPTABLE RT#137, RUN#3321, VEH#03101, BADGE#2592

CALLER WAS WAITING FOR THE RTE 137 TRAVELING N/B FROM SOUTHLAND MALL, BUS SCHEDULE 617PM/3325 WAS A NO SHOW BUS, NO REPORT OF A BREAKDONW IN CADVL. IT'S AN ONGOING PROBLEM

PAX STATED THAT SHE TAKES ROUTE 137 (NB) AT SW 137 AVE @ 88 ST AND SHE STATES THAT RUN 3317 FIRST RUN IN THE MORNING IS NEVER ON TIME IS ARRIVING AT AROUND 6:24 OR 6:25 AM EVERY DAY. IT WAS EXPLAINED TO THE CALLER THAT THE ROUTE HAS UP TO 5-10 MINUTES TO ARRIVE, BUT SHE INSISTED TO PLACE THE COMPLAINT ON THE RUN. RUN 3317

PATRON CLAIMS THAT THE ROUTE 137 TRAVELING SB ON 90ST/137AVE SCHEDULED AT 11:48 NEVER SHOWED UP. BADGE#6140,RUN#3317,VEH#4164

CALLER STATED THAT ROUTE 137 NORTHBOUND FROM 6 ST SW 132 AVE THE SCHEDULE 8:05 AM CAME LATE AT 8:24 AM. ROUTE 137 DOLPHIN MALL, RUN #3316, BADGE #3618, VEHICLE #04141, OPERATOR ILEANA R ALMIRA.

CALLER STATED THAT HE AND A COUPLE MORE PAX:S, WERE WAITING SINCE 9:PM, FOR THE 9:16 PM, 137TH NB BUS, AT W FLAGLER ST @ SW 112TH AVE. CALLER STATED THAT AT 10:03 PM THEY LEFT THE PREMISES AND THE 137 NB BUS NEVER SHOW UP....VEH # 04177, RUN # 3327, BADGE # 6660, OP KATHLEEN J. MULKEY.

CALLER STATES THAT SHE WAS WAITING FOR THE ROUTE 137 HEADING NORTHBOUND AT THE BUS STOP LOCATED AT SW 117 AVENUE AND SW 114 PLACE, WHICH WAS DUE TO ARRIVE AT 431P/3327, BUT THE BUS DID NOT SHOW UNTIL 454P. OPERATOR IDENTIFIED AS MULKEY #6660/VEHICLE #4177/RUN #3327

PAX IS MAKING A COMPLAINT ON THE ROUTE 137 HEADING SOUTH FROM 137 AVE SW 53 ST SCHEDULED AROUND 8:40AM FOR BEING A NO SHOW. RUN#3320 VEHI#02041 BADGE#3345

Pax claims route 137 sb scheduled at sw 137th ave @ sw 90th st at 3:42pm & 4:27pm never showed. run # 3962, veh # 9987, badge # 6015...@3:42pm run # 3967, veh # 2094, badge # 6077...@4:27pm

CALLER STATED THAT ROUTE 137 SOUTHBOUND FROM 112 AVE W FLAGLER ST THE SCHEDULE 8:58 AM CAME LATE AT 9:13 AM. ROUTE 137 SOUTHLAND MALL, RUN #3316, BADGE #3618, VEHICLE #04137, OPERATOR ILEANA R ALMIRA.

CALLER STATES SHE WAITED FOR BUS AT SOUTHLAND TUESDAY NIGHT BUS NEVER CAME 8:15PM, RUN3327.TOS SHOWS OP GUERRA 6033

PAX STATES SHE ARRIVED AT 5:55 AM TO 88/137TH AVE TO TAKE RT 137 (NB) AND CLAIMS OP ARRIVED AT 6:25 AM LATE. PAX ID OP AS AN WHITE HISPANIC MALE WITH VEH#04164, OP CORTES, BADGE#3385 RUN#3317

CALLER STATED THAT ROUTE 137 SOUTHBOUND FROM 132 AVE SW 8 ST THE SCHEDULE 9:10 AM NO SHOW. ROUTE 137 SOUTH LAND MALL, RUN #3316, BADGE #3618, VEHICLE #04137, OPERATOR ILEANA R ALMIRA.

PASSENGER SAID THE BUS 137 S/B AT 8 ST SW 129 PL SCHEDULED TO COME AT 9:32 AM, THE BUS CAME AT 9 :25 AM. THE BUS WAS EARLY. VEHICLE 02191, OP GREEN, BADGE 2879, RUN 3960

CALLER WAS WAITING FOR THE RTE 137 TRAVELING S/B ON SW 137TH AVE/ SW 18TH STREET, BUS SCHEDULE 1037AM\3321 NEVER SHOWED UP UNTIL 1052AM. OP TOLD CALLER IM LATE BECAUSE IM LATE VERY SMART PER CALLER OF OP TO SAY THIS. VEH#3101, BADGE#2592, RUN#3321

PAX IS MAKING A COMPLAINT ON THE ROUTE 137 HEADING NORTH FROM S DADE GOVT CENTER SCHEDULED TO ARRIVE AT 7:55AM FOR BEING LATE. RUN#3319 VEHI#09951 BADGE#3796

CALLER STATED THAT ROUTE 137 SOUTHBOUND YESTERDAY 02/18/15 THE SCHEDULE 4:45 PM NO SHOW AT 26 ST SW 137 AVE, RUN #3325, BADGE #3149, VEHICLE #06119, OPERATOR T NASHID.

passenger stated that she was waiting for the bus 137 traveling northbound on sw 136th st/ 137 th ave at 6:00am and the bus didn`t show until 6:08am and passenger says that if that bus is late she miss the connecting bus to get to work on time. could you please check into this situaation. VEHICLE#4164/ BADGE#6140/ RUN#3317

PAX STATED THAT SHE TAKES ROUTE 137 (SB) AT THE INTERSECTION OF SW 88 ST @ 137 AVE EVERY DAY OF THE WEEK AND SHE STATED THAT ON TUESDAY AND TODAY WEDNESDAY RUN 3322 SCHEDULED TO ARRIVE AT 10:18 AM HAS BEEN ARRIVING 3 TO 4 MINUTES BEFORE SCHEDULED CAUSING HER TO LOOSE THE CONNECTION OF THE ROUTE. RUN 3322 VEHICLE NUMBER 03166 BADGE NUMBER 3333

PAX ON 02/13/15, 5:50 PM, AT SW 137 AV @ SW 112 ST, AWAITED FOR ROUTE #137-SB, SCHEDULED FOR 6:15 PM, AND AS OF 6:40 PM, BUS HAS NOT SHOWN. VEH. #03618 RUN #3326 BADGE #3488

CALLER STATED THAT ROUTE 137 NORTHBOUND FROM 137 AVE SW 184 ST THE SCHEDULE 10:51 AM CAME LATE AT 11:31 AM. ROUTE 137 DOLPHIN MALL, RUN #3316, BADGE #3618, VEHICLE #04137, OPERATOR ILEANA R ALMIRA.

PAX IS MAKING A COMPLAINT ON THE ROUTE 137 HEADING NORTH FROM 147 AVE SW 180 ST SCHEDULED TO ARRIVE AROUND 10:51 AM FOR BEING LATE. RUN#3316 VEHI#04137 BADGE#3618

CALLER WAS WAITING FOR THE RTE 137 TRAVELING S/B ON SW 137TH AVE/ 40TH STREET, BUS CAME BY AT 9:50AM AND CALLER NEVER REACHED THE LAST STOP UNTIL 10:56AM SCHEDULED TO BE THERE AT 10:16AM. BUS HAD A TRAINER DRIVING THE BUS.. VEH#4137, BADGE#3618, RUN#3316

FEMALE PASSENGER REPORTS THAT THE OPERATOR OF ROUTE 137 SOUTH FROM SW 152ND ST/137TH AV SCHEDULED FOR 745 AM, IS CONSTANTLY LATE. SHE SAYS IT'S ONLY OPERATOR 2592 THAT IS ALWAYS LATE WHEN HE DOES THE RUN. PLEASR MONITOR. VEHICLE 3101 RUN 3321 BADGE 2592

PAX WAS LOCATED ON SW 184 ST/ 134 AVE AVE WAITING ON RTE 137 NB, THE BUS WAS SCHEDULED TO ARRIVE AT 11:34 AM, THE BUS DIDN'T ARRIVE UNTIL 11:47 AM. PAX STATED HE HAS TO CONNECT TO ANOTHER BUS AND HE IS GOING TO BE LATE TO WORK AND THERE IS A CHANCE HE COULD LOSE HIS JOB. RUN# 3322, BAD# 2473, VEH# 03110

PAX STATED THAT HE WAS BEEN WAITING FOR ROUTE 137 (SB) AT THE INTERSECTION NW 2 ST @ 118 AVE, FOR RUN SCHEDULED FOR 9:43 AM AND AS OF 10:03 THE BUS WAS RUNNING BEHIND SCHEDULED. RUN 3322 VEHICLE NUMBER 03110 BADGE NUMBER 2473

CALLER STATED THAT ROUTE 137 NORTHBOUND FROM 8 ST SW 132 AVE THE SCHEDULE 11:39 AM NO SHOW. ROUTE 137 DOLPHIN MALL, RUN #3316, BADGE #3618, VEHICLE #03153, OPERATOR ILEANA R ALMIRA.

PASSENGER SAID THE BUS 137 S/B AT 112 ST SW 137 AVE SCHEDULED TO COME AT 11:12 AM IS NOT THERE YET. PLEASE CHANGE OP BECAUSE HE IS OFTEN LATE AND DRIVES VERY SLOW. OP DRIVES BAD ACCELERATING AND SLOWING DOWN. VEHICLE 04157, OP PENALVER, BADGE 2815, RUN 3959

CALLER STATED THAT ROUTE 137 SOUTHBOUND FROM 88 ST SW 137 AVE THE SCHEDULE 11:03 AM CAME AT 11:24 AM. ROUTE 137 SOUTH LAND MALL, RUN #3321, BADGE #2592, VEHICLE #03101, OPERATOR LAWRENCE E HAMILTON.

CALLER STATED THAT ROUTE 137 SOUTHBOUND FROM 88 ST SW 137 AVE THE SCHEDULE 11:48 AM CAME BY EARLY AT 11:40 AM. ROUTE 137 SOUTHLAND MALL, RUN #3317, BADGE #6140, VEHICLE #03104, OPERATOR ANGELA A RAIFORD.

PASSENGER COMPLAINED RE: ROUTE 137 TRAVELING SOUTH BOUND ON 01-30-2015. PASSENGER STATED THE BUS SCHEDULED TO PASS BY THE INTERSECTION OF SW 160 ST/137 AVE AROUND 9:50 AM WAS LATE. RUN # 3316 VEHICLE # 3161 BADGE # 3618

PAX STATES THE BUS 137 NB IS ALWAYS LATE AT 147 AVE SW 173 TER. PAX STATES THE BUS OPERATOR TAKES THERE TIME TURNING AROUND AT SOUTH DADE GOVERNMENT CTR. VEH #3101, RUN #3321, BADGE #2592

PASSENGER COMPLAINED RE: ROUTE 137 TRAVELING NORTH BOUND ON 01-22-2015. PASSENGER STATED THE BUS SCHEDULED TO LEAVE SOUTHLAND MALL AT 8:30 AM WAS LATE. RUN # 3321 VEHICLE # 3101 BADGE # 3647

Pax claims route 137 nb scheduled at sw 137th ave @ sw 120th st at 8:29am was late. run # 3319, veh # 2080, badge # 3246

route 137 bus nb scheduled at 8:30am at sw 137th ave @ sw 112th st had several delays, people like me can arrive to work on time cause of the lack of commitment from your operators. I know this complaints and many others that we send throughs emails and phone calls became spams to your system, but at least, as consumer we should be taken into account at least for the $2.25 we already paid. *TOS shows delay time*tajt run # 3319, veh # 2080, badge # 6423

CALLER STATED THAT THE BUS RT#137 SOUTH BOUND RAN EARLY FROM SW 88TH ST/ SW 137TH AVE THE BUS PASSED AT 2:42 PM IN STEAD OF 2:48 PM RT#137, RUN#3324, VEH#02185, BADGE#2596

PAX STATED THAT SHE WAS WAITING FOR ROUTE 137 (SB) AT THE INTERSECTION OF SW 139 AVE @ 180 ST SCHEDULED FOR 9:29 AM AND AT 9:47 AM THE BUS WAS AT THE INTERSECTION OF SW 137 AVE @ 136 ST, RUNNING OVER 30 MINUTES BEHIND SCHEDULED. RUN 3320 VEHICLE NUMBER 02081 BADGE NUMBER 3649

PAX STATED THAT SHE WAS WAITING FOR ROUTE 137 (SB) AT THE INTERSECTION OF SW 107 AVE @ FLAGLER ST, RUN 3320 SCHEDULED FOR 8:26 AM DID NOT COME UNTIL 8:49 AM. RUNNING BEHIND SCHEDULED. RUN 3320 VEHICLE NUMBER 02081 BADGE NUMBER 3351

PASSENGER COMPLAINED RE: ROUTE 137 TRAVELING SOUTH BOUND ON 01-05-2015. PASSENGER STATED THE BUS SCHEDULED TO LEAVE THE DOLPHIN MALL AT 4:15 PM WAS LATE. RUN # 3325 VEHICLE # 2197 BADGE # 2214

CALLER STATED THAT THE BUS RT#137 WAS DUE TO LEAVE AT 4:40 PM AND DID NOT SHOW AT ALL CALLER BOARDED THE BUS RT#137 THAT CAME AT 5:00PM RT#137, RUN#3327, VEH#03108, BADGE#6405

ELDERLY FEMALE PAX ON 12/15/14, 6:15 PM, AT SOUTHLAND MALL, AWAITED FOR ROUTE #137-DOLPHIN MALL, AND AS OF 6:58 PM, BUS HAS NOT ARRIVED. PAX ADDED THE BUS FINAKKT ARRIVED AT 6:50 PM, TWO PASSENGERS GOT OFF AND IS OP. ARKED WITH A GARAGE SIGN ON. VEH. #04171 RUN #3324 BADGE #6072

FEMALE PAX ON 12/15/14, 2:45 PM, AT SOUTH DADE GOVERNMENT CENTER, AWAITED FOR ROUTE #137-DOLPHIN MALL, SCHEDULED FOR 3:05 PM, AND AS OF 3:22 PM, BUS WAS A NO SHOW. VEH. #05148 RUN #3326 BADGE #3698

PASSENGER COMPLAINED RE: ROUTE 137 TRAVELING NORTH BOUND ON 12-15-2014. PASSENGER STATED THE BUS SCHEDULED TO PASS BY THE INTERSECTION OF SW 6 ST/132 AVE AROUND 12:24 PM WAS LATE. RUN # 3322 VEHICLE # 2178 BADGE # 2473

CALLER STATED THAT THE BUS OP FOR RT#137 SOUTH BOUND RUNS EARLY FORM SW 8TH ST/ SW 132ND AVE EVERY DAY OF THE WEEK AND THIS PROBLEM NEEDS TO BE CORRECTED. ITS DUE TO LEAVE AT 11:25AM AND IS LEAVING AT 11:22AM ACCORDING TO THE PAX. RT#137, RUN#3317, VEH#04164, BADGE#6140

PAX STATES SHE HAS BEEN AT THE BUS STOP @ SOUTH DADE GOVT CTR SINCE 1600 WAITING ON BUS 137 NB AND NO BUSES HAVE SHOWN UP VEH #5202, RUN #3327, BADGE #6644

CALLER WAS WAITING FOR THE RTE 137 TRAVELING N/B FROM SOUTH LAND MALL., BUS SCHEDULE 830AM/3321 NEVER SHOWED UP UNTIL 838AM. VEH#2005, BADGE#2592, RUN#3321

I was at the bus stop since 7:16, the bus route 137 sb scheduled at sw 139th ave @ sw 160th st at 7:26pm (as of 7:51pm) is a no show. run # 3327, veh # 4146, badge # 3302

PASSENGER COMPLAINED RE: ROUTE 137 TRAVELING NORTH BOUND ON 12-08-2014. PASSENGER STATED THE BUS SCHEDULED TO PASS BY THE INTERSECTION OF SW 137/180 ST AROUND 10:55 AM WAS MORE THAN 15 MINUTES LATE. RUN # 3316 VEHICLE # 4170 BADGE # 3618

PAX CLAIMS THAT THE ROUTE 137 TRAVELING NB FROM 211ST/112 AVE SCHEDULED AT 10:35AM WAS LATE AND ARRIVED AT 10:18AM. PAX CLAIMS THAT SHE COMPLAINS ABOUT THIS BUS EVERYDAY AND ITS THE SAME OP THAT IS ALWAYS LATE BUT FEELS NOTHING IS GETTING DONE ABOUT IT. BADGE#3618,RUN#3316,VEH#4170

PATRON STATES HE WAITED AT THE BUS STOP LOCATED AT 147TH AVENUE/SW 173 RD STREET. FROM 9:30 AM UNTIL 10:10 AM WHEN HE CALLED 311. RUN#3316 SCHEDULE FROM TIMEPOINT 946 AM. RUN#3316 BADGE#3618 VEHICLE#04170 OPERATOR-ILEANA R ALMIRA

PAX IS MAKING A COMPLAINT ON THE ROUTE 137 HEADING SOUTH FROM 147 AVE SW 180 ST SCHEDULED TO ARRIVE AROUND 9:25AM FOR BEING LATE. PAX STATES THIS IS A ON GOING PROBLEM WITH THIS ROUTE. RUN#3320 VEHI#02037 BADGE#3345

PAX STATED THAT HE HAD BEEN WAITING FOR ROUTE 137 (NB) AT THE INTERSECTION OF NW 132A VE @ 2 ST SCHEDULED FOR 8:31 AM, AND AT 8:56A THIS BUS WAS RUNING OVER 30 MINUTES BEHIND SCHEDULED. RUN 3960 VEHICLE NUMBER 02006 BADGE NUMBER 2879

PAX STATED THAT SHE GOT TO THE STOP OF SW 137 AVE @ 79 ST, THAT WAS SCHEDULED TO ARRIVE AT AROUND 3:57 PM AND SHE ARRIVED AT 3:50 PM AND APPARENTLY THIS RUN HAD ALREADY PASSED BY. RUN 3326 VEHICLE NUMBER 02210 BADGE NUMBER 6256

CALLER STATES HE WAS WAITING FOR ROUTE 137 TRAVELING SOUTHBOUND ON SW 180 ST/ 147 AVE AT 9:16AM; PAX CALLED AT APPROX 9:20AM TO SEE IF THE BUS WAS IN SERVICE OR BROKEN DOWN, AND BRVMS SHOWED THAT BUS WAS RUNNING 24 MINS LATE. PAX SAYS THIS BUS IS ALWAYS LATE, AND OPS GIVE HIM ALL KINDS OF EXCUSES. VEHICLE #2081, BADGE #6443, RUN #3320 GUILHERME R CARREIRO

PASSENGER SAID THE BUS 137 S/B AT DOLPHIN MALL SCHEDULED TO LEAVE AT 4:45 PM, THE BUS DID NOT SHOW. PLEASE ADVISE OP TO LEAVE THE GARAGE ON TIME THIS IS AN ONGOING SITUATION. VEHICLE 09985, OP ELDRIDGE, BADGE 3289, RUN 3160

INCIDENT TIME 900 AM PAX STATES SHE ARRIVES AT 900 AM TO TAKE RT 137 (SB) AND CLAIMS THE IS ALWAYS LATE OR IS A NO SHOW. SHE CALLED IN 940AM AND BUS IS A NO SHOW. OP ALMIRA, BADGE#36818, RUN#33162, VEH#04137

pax claims route 137 nb scheduled at sw 211th st @ sw 112th ave at 7:20am never showed. Pax arrived at the stop at 7:11am. run # 3322, veh # 3170, badge # 2473

INCIDENT TIME 1015-142 AM CALLER CLAIMS SHE ARRIVED AT 107TH AV W FLAGLER ST TO TAKE RT 137 (SB) AND CLAIMS THE BUS ALWAYS LATE. OP HAMILTON, BADGE#2592M, RUN#3321, VEH#03101

CALLER SAID HE WAS ON THE RTE 137 TRAVELING N/B AROUN 8:09AM WHEN OP MISSED HIS TURN ON SW 180TH STREET/ 147TH AVE, SO OP MADE A U TURN ON SW 184TH STREET/ 147TH AVE PER CALLER VEH#2081, BADGE#3715, RUN#3320 VIDEO WAS REQUESTED.

INCIDENT TIME 140-1126 AM PAX STATES SHE ARRIVED AT 79TH ST SW 137TH AV TO TAKE RT 137 (SB) AND CALLED IN AT 1126 AM A BUS IS A NO SHOW . OP HAMILTON BADGE#2592, RUN#3321, VEH#3101

CALLER STATED THAT ROUTE 137 SOUTHBOUND FROM 8 ST SW 132 AVE THE SCHEDULE 1:40 PM NO SHOW. ROUTE 137 SOUTHLAND MALL, RUN #3322,BADGE #2473, VEHICLE #03147, OPERATOR CONRAD O PRASS.

pax stated she was waiting on the # 137 bus going n/b at south land mall the op did not leave until 7:00 am the bus was due to leave at 6:50 am this made the pax late for work run 3316 badge 2918 veh 2005

PAX IS MAKING A COMPLAINT ON THE ROUTE 137 HEADING SOUTH FROM 137 AVE SW 56 ST SCHEDULED TO ARRIVE AROUND 10:40AM FOR BEING LATE. RUN#3321 VEHI#03101 BADGE#2592

PATRON CLAIMS THAT THE ROUTE 137 TRAVELING NB SCHEDULED AT 10:09AM AND 9:38AM AT 132AVE/SW6 ST NEVER SHOWED UP AND THAT THE 137 IS EITHER ALWAYS LATE OR NEVER SHOWS UP DURING THIS TIME. BADGE#3829,RUN#3317,VEH#4164

PAX IS MAKING A COMPLAINT ON THE ROUTE 137 HEADING NORTH FROM 211 ST SW 112 AVE FOR BEING LATE BUS WAS SCHEDULED TO ARRIVE AROUND 8:30AM. RUN#3321 VEHI#03101 BADGE#2592

PAX STATES THAT BUS 137-SOUTH FROM DOLPHIN MALL @ 4:45P IS ALWAYS LATE V-9988 BDG-2473 RUN-3136

PAX IS MAKING A COMPLAINT ON THE ROUTE 137 HEADING NORTH FROM 152 ST SW 137 AVE SCHEDULED TO ARRIVE AROUND 9:04AM FOR BEING A NO SHOW. RUN#3300 VEHI#03159 BADGE#2592

CALLER STATES SHE WAS WAITING FOR ROUTE 137 TRAVELING SOUTHBOUND ON SW 168 ST/ 147 AVE AT 8:47AM; PAX CLAIMS BUS DID NOT ARRIVE UNTIL APPROX 9:10AM. VEHICLE #4173, BADGE #6162, RUN #3297 SERGIO R CALERO

patron claims that the route 137 traveling nb from 147ave/180 st scheduled at 8:48am was late because yesterday it came at 8:25am. patron was advised it was scheduled at 8:48 but insisted it was not and wanted to make a complaint on that bus anyway. badge#2592,veh#3159,run#3300

PAX STATES THAT BUS 137-SOUTH FROM 4:45P IS ALWAYS LATE FROM DOLPHIN MALL V-2184 BDG-2473 RUN-3136

CALLER STATED THAT ROUTE 137 SOUTHBOUND FROM DOLPHIN MALL THE SCHEDULE 6:45 AM NO SHOW. ROUTE 137 SOUTHLAND MALL. RUN #3300, BADGE #2592, VEHICLE #03101,OPERATOR LAWRENCE E HAMILTON.

CALLER STATED THAT ROUTE 137 SOUTHBOUND FROM DOLPHIN MALL THE SCHEDULE 6:15 AM NO SHOW. ROUTE 137 SOUTHLAND MALL, RUN #3298, BADGE #6510, VEHICLE #02080, OPERATOR JULIO R ENRIQUEZ.

PAX STATES THAT BUS 137-SOUTH FROM DOLPHIN MALL @ 4:45P IS ALWAYS LATE V*3162 BDG-2473 RUN-3136

EIGHT (8) PASSENGERS ON 11/14/14, 4:45 PM, AT DOLPHIN MALL, AWAITED FOR ROUTE #137-SOUTHLAND MALL, AND AS OF 5:03 PM, VEH. #04159, BUS IS PARKED AND HAS NOT DEPARTED OVER 15 MINUTES LATE. PASSENGERS CLAIM THIS IS AN ONGOING SITUATION. PLEASE MONITOR. VEH. #04159 RUN #3136 BADGE #2473

TWO FEMALE PASSENGERS ON 11/13/14, 10:00 A.M, AT W FLAGLER ST @ SW 107 AV, AWAITED FOR ROUTE #137-SOUTHLAND, SCHEDULED FOR 10:25 AM, AND AS OF 10:45 AM, BUS HAD NOT SHOWN. PASSENGERS CLAIM THAT THIS OP. IS ALWAYS LATE OR DOES NOT SHOWS AT ALL SKIPPING THIS ROUTE. PASSENGERS ADDED THEY MOST TIME THEY HAVE TO BOARD THE BUS SCHEDULED AT 11:10 AM, MAKING THEM LATE TO WORK AND LOOSING WAGES. RUN #3300 VEH. #03101 BADGE #2592

CALLER STATES SHE WAS WAITING FOR ROUTE 137 TRAVELING SOUTHBOUND ON SW 168 ST/ 147 AVE AT 9:16AM; PAX CALLED AT 9:39AM BECAUSE THE BUS STILL HAD NOT SHOWN UP. VEHICLE #2037, BADGE #6423, RUN #3299 MICHAEL FERREIRA

PASSENGER SAID THE BUS 137 N/B WAS SCHEDULED TO ARRIVES AT DOLPHIN MALL AT 8:03 AM AND HE ARRIVED AT DOLPHIN AT 8:45 AM. VEHICLE 02037, OP FERREIRA, BADGE 6423, RUN 3299

PAX STATES THAT BUS 137-SOUTH FROM DOLPHIN MALL @ 4:45P LEFT THE MALL AT 5:15P V-9926 BDG-2473 RUN-3136

PAX ON 11/12/14, 4:45 PM, AT DOLPHIN MALL, AWAITED FOR ROUTE #137-SB, AND AS OF 5:00 PM, BUS HAD NOT DEPARTED. PAX CLAIMS THIS IS AN ONGOING SITUATION THAT THE BUS IS LATE OVER 15-20 MINUTES, THE OP. PARKS THE BUS AND DOES NOT DEPARTS UNTIL ANOTHER 15 MINUTES. PAX SUGGEST THAT THIS BUS IS MONITOR AND ALSO THAT FREQUENCY IS INCREASED TO 12-20 MINUTES. VEH. #09926 RUN #3136 BADGE #2473

PAX ON 11/10/14, AWAITED FOR ROUTE #137-DOLPHIN MALL, SCHEDULED FOR 6:17 PM, AS OF 6:32 PM, BUS HAD NOT ARRIVED, OVER 15 MINUTES LATE. VEH. #05175 RUN #3304 BADGE #2116

INCIDENT TIME 445PM PAX CLAIMS THE OP ARRIVED AT 445PM TO DOLPHIN MALL GET OFF AND TOOK OFF AT 456 PM. HE CLAIMS ITS THE SAME OP WHO LEAVES LATE FROM DOLPHIN MALL ID OP AS A BLACK AFRICAN AMERICAN MALE WITH VEH#09986, OP PRASS, BADGE#2473

PAX STATED THAT HE WAS WAITING FOR ROUTE 137 (NB) SCHEDULED TO DEPART FROM CUTLER RIDGE MALL AT 10:35 AM, OPERATOR WAS AT THE STOP PRIOR TO DEPARTURE TIME BUT DID NOT LEAVE STOP UNTIL 10:48 AM. 311 CALLED CENTRAL CONTROL AND NO REPORTS SHOWED FROM THIS OPERATOR. RUN 3295 VEHICLE NUMBER 04137 BADGE NUMBER 3818

CALLER STATED THAT THE BUS RT#137 IS LATE AND NEEDS TO IMPROVE SERVICE CALLER IS AT SW 40TH ST/ SW 137TH AVE GOING SOUTH BOUND RT#137, RUN#3300, VEH#03101, BADGE#2592

PAX STATED HE WAS LOCATED AT THE SOUTHLAND MALL WAITNG FOR RTE 137 NB WHICH WAS SCHEDULED TO ARRIVE AT 7:55 AM. PAX STATED HE AND 7 OTHER PAXS HAD BEEN @ THE STOP SINCE 7:30 AM. RUN# 3298, BAD# 6474, VEH# 02080

CALLER WAS WAITING FOR THE RTE 137 TRAVELING S/B FROM NW 14TH STREET/ 107 IS ALWAYS A NO SHOW BUS ON WEDNESDAY ONLY PER CALLER.

CALLER STATES THAT SHE WAS TRAVELING NORTHBOUND ON US 1 WHEN THE OPERATOR OF VEHICLE 3107 STOPPED IN THE MIDDLE OF US 1 TO GO INTO OLIVE GARDEN (20345 S DIXIE HWY) AT 1250P. SHE SAYS THAT SHE IS NOT SURE IF THE OPERATOR STOPPED TO GO TO THE RESTROOM OR TO GET SOMETHING TO EAT, BUT HE STOPPED IN THE MIDDLE OF US 1 WITH NO REGARD TO THE PASSENGERS ON THE BUS OR THE OTHER DRIVERS ON THE ROAD. OPERATOR IDENTIFIED AS VILLAS #3601/VEHICLE #3107/RUN #3296

MALE PASSENGER REPORTS THST THE ROUTE 137 NORTH FROM SW 132ND AV/8TH ST SCHEDULED FOR 659A ARRIVED AT 727A. RUN 3097 VEHICLE 2186 BADGE 3062

INCIDENT TIME 1015- 1052 AM PAX CLAIMS SHE ARRIVED AT 940AM TO TAKE RT 137 (SB) AT 107TH W FLAGLER ST AND STATES BUS IS ALWAYS LATE. SHE IS UPSET BECAUSE SHE ARRIVES EARLY TO MAKE IT TO WORK ON TIME AND BUS CAUSING HER TO ARRIVE LATE TO WORK. OP HAMILTON, BADGE#2592, RUN#3300, VEH#03101

PAX STATED HE WAS ON SW 173 ST/ 147 AVE WAITING ON RTE 137 NB WHICH WAS SCHEDULED TO ARRIVE AT 8:53 AM THE BUS DIDN'T COME UNTIL 9:10 AM AND THEN PAX HAD TO RUN BEHIND THE BUS BECAUSE OP MADE WRONG TURN DUE TO THE DETOUR ON SW 175 ST/ SW 137 AVE. RUN# 3300, BAD# 2592, VEH# 03101

MALE PAX ON MONDAY, 10/20/14, 5:30 PM, AT THE DOLPHIN MALL, WAITED FOR ROUTE #137-SOUTHLAND MALL, SCHEDULED FOR 6:25 PM, AND AS OF 6:50 PM, BUS HAD NOT SHOWN. PAX CLAIMS THIS IS AN ONGOING SITUATION WHERE THIS ROUTE DOES NOT SHOWS AT THE SCHEDULED TIME. PLEASE MONITOR. VEH. #09990 RUN #3306 BADGE #3423

PATRON STATES HE WAITED AT THE BUS STOP LOCATED AT 122 ND AVENUE/SW 191 ST TER. FOR THE 137 HEADING SOUTHBOUND FROM 11:20 AM UNTIL 11:49 AM WHEN HE CALLED 311. BUS SCHEDULE FROM TIMEPOINT 11:29 AM RUN#3300 BADGE#2592 VEHICLE#03101 OPERATOR-LAWRENCE E HAMILTON

PASSENGER COMPLAINED RE: ROUTE 137 TRAVELING SOUTH BOUND ON 10-20-2014. PASSENGER STATED THE BUS SCHEDULE TO PASS BY THE INTERSECTION OF SW 152/137 AVE AROUND 9:16 WAS MORE THAN 20 MINUTES LATE. RUN # 3299 VEHICLE # 2081 BADGE # 3351

INCIDENT TIME 7:00 AM PAX CLAIMS SHE ARRIVES AT 702 AM AT 104TH ST SW 137TH AV TO TAKE RT 137 (NB) AND RT 137 HAS PAST BY EARLY THEN SCHEDULE TIME. PAX CLAIMS THIS IS NOT THE FIRST TIME WITH THE SAME OP LEAVING EARLY. OP PUGH, BADGE#3321, RUN#3947, VEH#04159

PAX REPORTS THAT THE SOUTHBOUND ROUTE 137 ON 10/17/14 DUE AT 8:53 PM (RUN 3304) AT SW 137 AVE & 132 STREET FAILED TO ARRIVE AS SCHEDULED.

The citizen waited for Bus # 137 [southbound / run 3300 / veh 03166] at SW 122 Ave / 189 St since 10:50am. The citizen reported the bus never came.

The citizen waited for Bus # 137 [southbound / run 3301 / veh 05174] at SW 122 Ave / 189 St since 10:50am. The passenger reported the bus did not come.

Caller states she was waiting for route 137 traveling northbound on w flagler st/ 114 ave at 9:38am; pax claims that she was waiting since 9:00am, but called at 9:57am because no bus had shown up. Pax says this bus always shows up late and causes her to get to work late. vehicle #3101, badge #2592, run #3300 Lawrence E Hamilton

CALLER STATED THAT ROUTE 137 SOUTHBOUND FROM 112 AVE W FLAGLER ST THE SCHEDULE 8:58 AM NO SHOW. ROUTE 137 SOUTH LAND MALL, RUN #3295, BADGE #3618, VEHICLE #04137, OPERATOR ILEANA R ALMIRA.

INCIDENT TIME 850AM PAX WAS AT 107TH AV W FLAG ER TO TAKE RT137 (SB) AND SAW TWO 137 AT 8:50 AM HEADING (NB). CALLER STATES OP ARE PLAYING AROUND AND NOT KEEPING THE SCHEDULE. OP ALMIRA, BADGE#3618, RUN#3295, VEH#04137 PX IS UPSET BECAUSE SHE RELY ON MDT TO GET TO WORK ON TIME

pax states that bus 137-North from 168th st/147th ave was a no show @ 3:23p v-4152 bdg-2778 run-3305

PAX STATED HE WAS WAITING ON THE # 137 BUS GOING N/B AT SW 18 ST AT 6:45 AM THE BUS DID NOT COME BY 7:07 AM THIS MADE HIM LATE FOR WORK. RUN 3297 VEH 4173 BADGE 2718

pax stated she was waiting on the # 137 bbus going n/b at 7:00 am the bus is due at 7:30 am but did not come until 8:00 am this made her late run 3295 badge 3380 veh 4137

Pax is making a complaint on the route 137 heading south from 62 st sw 137 ave for being late. Bus was due around 5:20pm run#3136 vehi#09985 badge#2473

PASSENGER SAID THE BUS 137 N/B AT 88 ST SW 137 AVE SCHEDULED TO COME AT 6:14PM, THE BUS CAME LATE AT 6:22PM. VEHICLE 03107, BADGE 3573, OP JOHNSON, RUN 3296

PAX REPORTS THAT THE NORTHBOUND ROUTE 137 DUE TO LEAVE THE SOUTH DADE GOV. CENTER AT 7:15 PM (RUN 3305) ON 10/1/14 WAS A NO SHOW. NEXT BUS DID NOT ARRIVE UNTIL 8:18 PM WHICH WAS NEXT SCHEDULED SERVICE DUE AT 8:15 PM. PAX IS CONCERNED BY FREQUENT DELAYS ON THIS ROUTE WHICH RUNS EVERY HOUR AFTER 6:15 PM. THE LAST BUS IS AT AT 8:15 PM

Caller stated that he got to the Bus Stop before it was due at his stop on 6 St./ NW 127 Ave. - due at 1:13 p.m. When first checked RVMS located Bus # 05158 at Flagler and SW 107 Ave. - almost 10 minutes ahead. Called Central Control and then bus was showing already past Miami International Mall. Caller stated that this has happened with him with this Route at this time about 7 times already, causing him to be late for work as he then has to wait on the next bus or get a cab. Today Caller stated that he is going to call a cab so as not to be late again.

CALLER STATED THAT ROUTE 137 NORTHBOUND FROM 62 ST SW 137 AVE THE SCHEDULE 8:51 AM CAME LATE AT 9:03 AM. ROUTE 137 DOLPHIN MALL, RUN #3298, BADGE #6510, VEHICLE #02080, OPERATOR JULIO R ENRIQUEZ.

Caller states she was waiting for route 137 traveling southbound on sw 88 st/ 107 ave at 9:33am; pax claims bus did not arrive until approx 9:57am. Pax says this bus is late every day. vehicle #4138, badge #3380, run #3295 Gloria J Hall

PAX REPORTS THAT NORTHBOUND ROUTE 137 BUS SCHEDULED TO LEAVE SO DADE GOV. CENTER AT 7:15 PM DID NOT ARRIVE AT HIS STOP AT SW 211 ST & 112 AVENUE UNTIL 7:50 PM ON 9/29/14. PAX SAYS SAW BUSES HEADED SOUTHBOUND BUT NO NORTHBOUND SERVICE.

CALLER CLAIMS SHE WAS AT THE BUS STOP AT 118TH AV SW 200TH ST TO TAKE RT 137 (SB) AND CLAIMS THE BUS IS A NO SHOW. OP BALLESTIER, BADGE#2596, VEH#02206,RUN#3303

Caller states she was waiting for route 137 traveling southbound on sw 68 st/ 137 ave at 9:10am; pax called at 9:41am because the bus had not shown up. Pax says this op is always late when she goes to catch this bus. vehicle #4146, badge #3618, run #3295 Ileana R Almira

CALLER STATED THAT ROUTE 137 NORTHBOUND FROM 38 ST SW 137 AVE THE SCHEDULE 7:54 AM CAME LATE AT 8:10 AM. ROUTE 137 DOLPHIN MALL, RUN #3295, BADGE #3618, VEHICLE #04146, OPERATOR ILEANA R ALMIRA.

passenger stated that he was waiting for the bus 137 traveling southbound on w/ flagler st/107th ave at 5:55pm and didn`t see the bus for 5:59pm. VEHICLE#2180/ BADGE#2596/RUN#3303 didn`t want to give name/ number

PATRON CLAIMS THAT THE ROUTE 137 TRAVELING NB FROM THE 137AVE/152 ST NEVER SHOWED UP SCHEDULED AT 4:18PM. BADGE#2596,RUN#3303,VEH#2180

CALLER WAS WAITING FOR THE RTE 137 TRAVELING N/B FROM SOUTH LAND MALL, BUS SCHEDULE 345PM/3303 WAS A NO SHOW BUS, NO REPORT OF A BREAKDOWN IN CADVL VEH#2180, BADGE#2596, RUN#3303.

CALLER STATED THAT HE WAS LOCATED AT NW 127 AVE @ NW 6 ST WAITING FOR ROUTE 137(NB) SCHEDULE TO ARRIVE AT 1:13PM BUT THE BUS NEVER SHOWED UP. WHEN HE CALLED, WE CHECKED BRVMS AND THE OPERATOR WAS 8.19 MINUTES AHEAD OF SCHEDULE AND WAS LOCATED AT NW 107 AVE @ FLAGLER AT 1:21 PM. RUN 3303, VEH 02180, BADGE 2596

pax staets that bus oper 137-North is always late @ 6:14a v-3107 bdg-3573 run-3296

route#137 traveling southbound veh#4138 was 6 minutes early at sw 88 street and 137 ave. Bus should have past stop @ 3:38pm and came at 3:32pm. Run#3049- when locating the bus in bomis it showed sw 96 street and 137 ave @ 3:36pm. Badge# 2120, Sanchez, George

Caller states she was waiting for route 137 traveling northbound on sw 88 st/ 137 ave at 6:14am; pax claims that bus did not come until approx 6:25am. Pax says that she has been complaining about this issue since 2005. vehicle #3107, badge #3989, run #3296 William Lopez

PAX STATED SHE WAS WAITING ON THE # 137 BUS GOING S/B AT 7:10 AM THEBUS DUE AT 7:25 AM BUT DID NOT COME UNTIL 7:46 AM THIS MADE HER LATE RUN 3298 BADGE 6537 VEH 2080

PASSENGER SAID THE BUS 137 N/B AT 88 ST SW 137 AVE SCHEDULED TO COME AT 6:14AM, THE BUS CAME LATE AT 6:25AM. VEHICLE 03159, OP VILLAS, BADGE 3601, RUN 3296

INCIDENT 629 AM CALLER CLAIMS FOR PAST TWO MONDAY THE FIRST BUS ROUTE 137 (NB) SCHEDULE TO ARRIVE AT 629 AM AT 132ND AV NW 6TH ST IS ARRIVING LATE AT 655 AM. SHE CLAIMS SHE ARRIVES AT 620 AM ID OP AS A WHITE TALL MALE, OP VILLAS, VEH#03159, RUN#3296, BADGE#3601

CALLER STATES HE TAKES ROUTE #137-SOUTH DUE TO DEPART FROM DOLPHIN APPROX 4:45PM AND CLAIMS THIS SAME OP WILL ARRIVE AT DOLPHIN MALL 5-10 MINUTES PRIOR TO HIS SCHEDULED TIME AND WILL SIT THERE FOR 10-15 MINUTES MORE. RUN #3136 VEHICLE #09985 BADGE #2473

CALLER STATED THAT HE ARRIVED AT THE BUS STOP AT 10:28 AM. WAITING FOR THE RTE 137 HEADING SOUTHBOUND. THE BUS WAS SCHEDULE TO ARRIVE AT 10:44 AM THE BUS NEVER CAME. BADGE# 1097 RUN# 3301 VEH# 6120

CALLER STATED THAT ROUTE 137 NORTHBOUND FROM 8 ST SW 132 AVE THE SCHEDULE 7:33 AM NO SHOW. ROUTE 137 DOLPHIN MALL, RUN #3299, BADGE #6423, VEHICLE #02081, OPERATOR MICHAEL FERREIRA.

CALLER CLAIMS FOR SEVERAL DAY THE BUS RT 137 IS ARRIVING LATE. SHE WAITS AT 137TH AV SW 62ND ST TO TAKE RT 137 (NB). OP ARRIVED AT 9:03 AM ID OP AS A WHITE MALE WITH VEH#02037, OP ENRIQUEZ, BADGE#6510, RUN#3298

Pax stated that she arrived at the intersection of SW 104 St @ 137 Ave at 12:20 pm for run 3302 schedule to arrive at 12:36 pm, it never showed. Run 3302 Vehicle Number 02194 Badge Number 2122

FEMALE PAX. ON 09/11/14, 10:20 AM, AT W FLAGLER @ NW 109, AWAITED FOR ROUTE #137-SOUTHLAND MALL, SCHEDULED FOR 10:26 AM, CLAIMS BUS DID NOT ARRIVED UNTIL 10:55 AM, OVER 20 MINUTES LATE. PAX CLAIMS THIS ROUTE HAS BEEN LATE CONSTANTLY FOR THE LAST 10 DAYS. VEH. #03101 RUN #3300 BADGE #2592

CALLER STATES THAT HE HAS BEEN WAITING FOR ROUTE #137-SOUTH DUE AT DOLPHIM MALL 4:45PM AND CLAIMS THIS BUS IS ALWAYS LATE. CALLER STATES HE WOULD LIKE THE BUS MONITORED. RUN #3136 VEHICLE #04147 BADGE #2848

CALLER STATED THAT THE BUS OP MADE A LEFT TURN AT NW 107TH AVE / NW 14TH ST ON BUS RT#137 N/B INSEAD OF MAKING THE LOOP INSIDE OF THE INTERNATIONAL MALL RT#137, RUN#3305, VEH#04167, BADGE#3018

FEMALE PASSENGER REPORTS THAT EACH WEEKDAY MORNING, THE ROUTE 137 SOUTH SCHEDULED FOR 626A, IS ALWAYS ARRIVING AT LEAST 25 MINUTES LATE. PASSENGER SAYS OPERATOR SAYS SHE WAITS FOR WHEELCHAIR PASSENGER AHEAD OF HER. SHE SAYS THIS OPERATOR IS THE ONLY ONE THAT HAS THIS PROBLEM. PLEASE MONITOR. RUN 3295 VEHICLE BADGE 3618

PAX CLAIMS BUS ROUTE 137 NB AT 1815 NEVER SHOWED @ 211 ST SW 112 AVE. VEH # 2171, RUN # 3304, BADGE # 2092

CALLER STATES THAT HE WAS WAITING AT THE BUS STOP LOCATED AT SW 192 TERRACE AND SW 122 AVENUE FOR THE ROUTE 137 HEADING SOUTHBOUND. ACCORDING TO THE SCHEDULE THE BUS WAS DUE TO ARRIVE AT 1136A/3300 AND HE IS STILL WAITING FOR THE BUS AT 1152A. OPERATOR IDENTIFIED AS HAMILTON #2592/VEHICLE #2176/RUN #3300

Pax states: This is the second time that I have been waiting for the 137 to go back home from work at 137 ave and 184 st and the bus just doesn't passes by. One was supposed to come by at 3:23 and it didn't. This is outrageous that I must wait 40 more min. To go back home because of the lousy system. ROUTE 137, SB, SW 184 ST & SW 137 AVE VEH # 03102, RUN # 3951, BADGE # 6261

CALLER STATED THAT ROUTE 137 SOUTHBOUND FROM 8 ST SW 132 AVE THE SCHEDULE 9:55 AM NO SHOW. ROUTE 137 SOUTH LAND MALL, RUN #3301, BADGE #3544, VEHICLE #03150, OPERATOR WILLIAM D ROBINSON.

CALLER STATES HE HAS BEEN WAITING FOR 6:50AM THIS MORNING BUS DIDNT SHOW RUN#3295. TOS SHOWS OP ALMIRA#3618 VEH 4137. 137NB FROM SOUTHLAND.

PASSENGER COMPLAINED RE: ROUTE 137 TRAVELING SOUTH BOUND ON 08-26-2014. PASSENGER STATED THE BUS SCHEDULE TO PASS BY THE INTERSECTION OF NW 107 AVE/7 ST AT 7:34 AM WAS LATE. RUN # 3296 VEHICLE # 3155 BADGE # 3989 -

PAX STATED HE WAS WAITING ON THE # 137 BUS GOING S/B AT 8:00 PM THE PAX SAID THE OP CUT THE RT AND DID NOT COME DOWN FLAGLER ST @ 107 AVE TO MAKE THE LEFT TURN. PAX HAD TO WALK DOWN FROM SW 112 AVE TO TELL THEM THE BUS CUT THE RT. RUN 3952 BADGE 3890 VEH 2084

Caller states she was waiting for route 137 traveling northbound on sw 14 st/ 137 ave; bus is scheduled to pass that exact stop at 7:28am, but pax called at 7:53am because still no bus had shown up. vehicle #2081, badge #2477, run #3299 Pedro Laborde

Pax claims that on 8/20 the route 137 sb scheduled to leave Dolphin Mall at 9:00pm, left late at 9:30pm. Operator left the area while parked at Dolphin Mall. He does not understand what the delay was for the operator to leave. run # 3305, veh # 5209, badge # 3402

pax states that bus 137-South from Dolphin Mall @ 4:30p was a no show v-5206 bdg-2473 run-3136

CALLER STATES HE HAS BEEN WAITING AT DOLPHIN MALL SINCE 4:30PM FOR THE BUS DUE TO DEPART 4:45PM AND CLAIMS THE BUS DUE 4:45PM IS ALWAYS LATE. I HAVE TAKEN SEVERAL COMPLAINTS FOR HIM IN THE PAST ON THE SAME DRIVER. RUN #3136 VEHICLE #09925 BADGE #2473 CALLER WANTS THIS BUS MONITORED, THE OP HAD BEEN SITTING AT DOLPHIN FOR OVER 10 MINUTES.

PASSENGER COMPLAINED RE: ROUTE 137 TRAVELING NORTH BOUND ON 08-18-2014. PASSENGER STATED THE BUS SCHEDULE TO PASS BY THE INTERSECTION OF SW 137/88 ST AT 6:14 AM WAS LATE. RUN # 3296 VEHICLE # 3165 BADGE # 3601

PASSENGER SAID THE BUS 137 S/B SCHEDULED TO COME AT 10:28AM, THE BUS DID NOT SHOW. VEHICLE 03149, OP HALMINTON, BADGE 2592, RUN 3300

CALLER STATED THAT ROUTE 137 SOUTHBOUND FROM 152 ST SW 137 AVE THE SCHEDULE 8:17 AM CAME LATE AT 8:35 AM. ROUTE 137 SOUTH LAND MALL, RUN #3296, BADGE #3601, VEHICLE #03165, OPERATOR JORGE L VILLAS.

CALLER STATED THAT THE RTE 137 HEADING NORTHBOUND FROM SW 112TH ST & SW 137TH AVE WAS SCHEDULE TO ARRIVE AT 4:00 PM CAME AT 4:30 PM CALLER STATED THAT THIS IS AN ON GOING PROBLEM. BADGE# 6321 RUN# 3948 VEH# 4177

PATRON STATES SHE WAITS AT THE BUST STOP LOCATED ON 137TH AVENUE/SW 136TH STREET FROM 5:55 AM UNTIL 6:14 AM FOR THE 137 HEADING NORTHBOUND. PATRON STATES MONDAY THRU FRIDAY THE BUS IS USUALLY 10-20 MINUTES LATE. PATRON FEELS "TRANSIT NEEDS TO DO BETTER". PATRON IS REQUESTING THE BUS BE MONITOR FOR SCHEDULE ADHERENCE BE CAUSE SHE'S MISSING HER CONNECTION TO THE NEXT BUS. BUS SCHEDULE FOR 6:02 AM FROM TIMEPOINT. RUN#3292 BADGE#2749 VEHICLE#4138 OPERATOR-HENRY L RAMOS

PAX ON 08/08/14, 4:45 PM, AT THE DOLPHIN MAL, AWAITS FOR ROUTE #137, AND CLAIMS OP. VEH. #04145, ARRIVES AT THE BUS STOP/PARKING LOT ON TIME BUT IT DOES NOT DEPART UNTIL ALMOST 4:55 PM, OVER 10 MINUTES LATE. PAX CLAIMS THIS IS AN OINGOING SITUATION WHERE THE SAME OPERATOR HAS BEEN LATE THE ENTIRE WEEK. PLEASE MONITOR. THANK YOU. VEH. #04145 RUN #3134 BADGE #2473

CALLER STATES THAT SHE HAS BEEN WAITING FOR ROUTE #137-NORTH AT THE CORNER OF SW 122ND AVE/186TH ST FOR THE BUS DUE APPROX 10:39AM AND CLAIMS THE BUS HASN'T SHOWN UP. RUN #3291 VEHICLE #04137 BADGE #3713

CALLER STATES SHE HAS BEEN WAITING FOR ROUTE #137-SOUTH DUE TO DEPART DOLPHIN MALL 12:30PM AND CLAIMS THE BUS HASN'T SHOWN UP. WHEN I TRACKED THE BUS AT 12:55PM THE BUS WAS STILL LOCATING AT DOLPHIN, NO REPORTED BREAK DOWNS. RUN #3291 VEHICLE #04155 BADGE #2698

CALLER STATED THAT HE WAS WAITING FOR THE RTE 137 HEADING NORTHBOUND AT 1:30 PM ON SW 134TH AVE & SW 184TH ST. THE BUS WAS SCHEDULE TO ARRIVE AT 1:38 PM. CALLER STATED THAT THE BUS ARRIVED AT 1:52 PM. BADGE# 3995 RUN# 3949 VEH# 4143

CALLER STATED THAT SHE WAS LOCATED AT NW 128 PL @ NW 6 ST WAITING FOR ROUTE 137 (NB) SCHEDULE TO ARRIVE AT 2:31PM BUT THE BUS NEVER SHOWED UP. CALLER CALLED AT 12:41PM RUN 3949, VEH 04143, BADGE 3995

pax states that route 137 traveling northbound from sw 136 street is always late,bus is scheduled for 6:04 am and it showed up today at 6:13am, causing pax to miss her connecting bus 88. Run#3293. Badge#2749

CALLER STATES THAT HE TAKES ROUTE #137-SOUTH DUE APPROX 4:45PM AND CLAIMS THIS OP IS ALWAYS LATE. CALLER STATES WHILE ON THE PHONE WITH ME AT 5:00PM HE JUST GOT TO THE DOLPHIN MALL AND HE STATES HE IS NOW TAKING A BREAK. CALLER WANTS THIS BUS MONITORED. RUN #3134 VEHICLE #02085 BADGE #2473

CALLER STATED THAT LAST NIGHT SUNDAY 07/27/14 THE SCHEDULE 7:26 PM NO SHOW SOUTHBOUND FROM 6 ST SW 132 AVE. ROUTE 137 SOUTHLAND MALL, RUN #4325, BADGE #6531, VEHICLE #03167, OPERATOR RUSSEL P COOPER.

CALLER STATED THAT THE BUS RT#137 S/B AT SW 56TH ST/ SW 137TH AVE, CALLER ARRIVED AT 4:08PM AND SAW THE BUS GOING BY. EARLY. RT#137, RUN#3299, VEH#3299, BADGE#2593

Caller stated that the route #137 north was early at SW 137th Avenue and SW 152nd Street. The bus was due at 11:54 am but went through at 11:50 am. Badge #3605; Run #3947; Veh. #04174

CALLER STATED THAT ROUTE 137 SOUTHBOUND FROM 180 ST SW 143 CT THE SCHEDULE 7:53 AM IS LATE. ROUTE 137 SOUTHLAND MALL, RUN #3296, BADGE #2886, VEHICLE #02036, OPERATOR PATRICIA N HALL.

PASSENGER STATED THAT HE WAS WAITING FOR THE BUS 137 TRAVELING SOUTHBOUND ON SW 137TH AVE/ 88TH ST FROM 6:05PM AND HAD NOT SEEN A BUS. PASSENGER SAID THAT THIS BUS HAS BEEN LATE FOR THE TIME OF 6:11PM FOR THE PASS(4) DAYS. COULD PLEASE CHECK INTO THIS SITUATION. THIS IS AN ONGOING PROBLEM. VEHICLE#5156/ BADGE#2599/ RUN#3301

PASSENGER SAID THE BUS 137 S/B AT 107 AVE FLAGLER ST SCHEDULED TO LEAVE DOLPHIN MAL, AT 6:25PM, THE BUS DID NOT COME. THIS IS NOT A DEPENDABLE MEANS OF PUBLIC TRANSPORTATION. I INFORMED PASSENGER THERE WAS AN INCIDENT SHE WANTED TO PUT A COMPLAINT. IR NUMBER NOT AVAILABLE VEHICLE 04152, BADGE 2660, OP HERNANDEZ, RUN 3302

CALLER CLAIMS HE WAS WALKING TO THE BUS STOP FOR ROUTE 137 NB AT 137TH AVE SW 136TH ST WHEN HE SAW THE BUS scheduled at 12:30pm PASS BY EARLY. OP WHITE, BADGE#6100, RUN#3298, VEH#02192

Caller stated that the route #137 south was early at SW 66th Street and SW 137th Avenue. The bus was due at 7:21 am but came by at 7:16 am. Badge #2962; Run #3296; Veh. #02037

CALLER STATED THAT ROUTE 137 SOUTHBOUND AT 88 ST SW 137 AVE THE SCHEDULE 7:30 AM CAME BY EARLY AT 7:27 AM. ROUTE 137 SOUTH LAND MALL, RUN #3296, BADGE #2962, VEHICLE #02036, OPERATOR FRANCISCO D MARTOS.

CALLER WAS WAITING FOR THE RTE 137 TRAVELING S/B ON 122ND AVE/ 184TH STREET, BUS SCHEDULE 905AM/3293 NEVER SHOWED UP UNTIL 925AM VEH#3165, BADGE#2206, RUN#3293

Waiting for the 137 sb due at 5:13pm since 5:05pm. It's now 5:30pm and no bus in sight. at sw 88th st @ sw 137th ave. run # 3952, veh # 4157, badge # 6060

PAX ON 06/03/14, 4:35 PM, AT DOLPHIN MALL, AWAITED FOR ROUTE #137-SOUTHLAND MALL, SCHEDULED FOR 4:45 PM. PAX CLAIMS OP. ARRIVED AT THE MALL AT PRIOR TO 4:45 PM, BUD DID NOT DEPART UNTIL 4:55 PM, 10 MINUTES LATE. PAX CLAIMS THIS OP. IS ALWAYS LATE, EVERYDAY. VE. #03108 RUN #3134 BADGE #2473

CALLER STATED THAT ROUTE 137 NORTHBOUND FROM 137 AVE SW 88 ST THE SCHEDULE 10:29 AM IS LATE. ROUTE 137 DOLPHIN MALL, RUN #3293, BADGE #2206, VEHICLE #04173, OPERATOR DAVID H DAVIS.

CALLER STATES BUS 137 sb LATE SCH TO LV FROM 184TH ST/137TH AVE 9:00AM, WAITING AT 122ND AVE/184TH ST NOT THERE YET 9:18AM. BOSMIS SHOWS OP DAVIS, 2206, #4173, RUN 3293

PASSENGER SAID THE BUS 137 S/B AT DOLPHIN MALL SCHEDULED TO LEAVE AT 4:45PM, THE BUS ARRIVED ON TIME BUT OP WAITED INSIDE THE BUS AND LEFT LATE AT 4:55PM. THE PREVIOUS OPS USED TO COME ON TIME. PLEASE CHANGE THE OP AND HIRE SOMEONE DEPENDABLE. VEHICLE 02185, RUN 3134, OP PRASS, BADGE 2473

CALLER STATES HE AND OTHERS HAVE BEEN WAITING AT DOLPHIN MALL FOR ROUTE #137-SOUTH FOR THE BUS DUE APPROX 4:45PM AND CLAIMS THE BUS FINALLY LEFT THE MALL APPROX 5:00PM. RUN #3134 VEHICLE #02085 BADGE #2473.

PASSENGER SAID THE BUS 137 S/B AT 129 PL SW 8 ST SCHEDULED TO COME AT 1:53PM, OP FOLLOWED WEEKDAY ROUTE AND DID NOT GO TO THE BUS STOP LEAVING SEVERAL PASSENGERS WAITING . PLEASE ADVISE OP TO FOLLOW THE PROPER SCHEDULE AND MAP.OP DID NOT PROVIDE AN EXCELLENCE SERVICE BECAUSE HE WAS DISTRACTED, HE NEEDS TO PAY ATTENTION NIN HIS WORK. VEHICLE 09920, OP CLARO, BADGE 3576, RUN 4321

Caller states she was waiting for route 137 traveling southbound on sw 104 st/ 137 ave at 7:56am; bus did not arrive until approx 8:15am. Pax asys this bus is always late, and feels ops should be more punctual. vehicle #4164, badge #2648, run #3292 Stevie J Tarver

PASSENGER SAID THE BUS 137 S/B AT DOLPHIN MALL SCHEDULED TO LEAVE AT 4:45PM THE BUS LEFT AT 4:51PM. VEHICLE 05185, OP PRASS, BADGE 2473, RUN 3134

PASSENGER SAID THE BUS 137 S/B AT DLPHIN MAL SCHEDULED TO LEAVE DOLPHIN MALL AT 4:45PM, OP WAS LATE HE LEFT AT 4:58PM. PLEASE MONITOR THIS BUS IS ALWAYS LATE. THE NEXT BUS LEAVE AT 5:15PM AND THEY GO BACK TO BACK. VEHICLE 05155, OP PRASS, BADGE 2473, RUN 3134

Pax claims route 137 sb at Dolphin Mall at 4:45pm left late (4:59pm). run # 3134, veh # 2187, badge # 2473

CALLER STATED THAT SHE WAS WAITING FOR THE RTE 137 HEADING SOUTHBOUND ON SW 88TH ST AND SW 137TH AVE. CALLER STATED THAT THE BUS RUNS LATE EVERYDAY. THE BUS WAS SCHEDULE TO ARRIVED AT 8:31 AM. THE BUS ARRIVED AT 8:56 AM. CALLER WOULD LIKE TRANSIT TO LOOK INTO THIS ISSUE BECAUSE IT'S CAUSING HER TO BE LATE EVERYDAY. BADGE# 3278 RUN# 3293 VEH# 4173

CALLER STATED THAT ROUTE 137 NORTHBOUND FROM 88 ST SW 137 AVE THE SCHEDULE 10:29 AM IS LATE. ROUTE 137 DOLPHIN MALL, RUN #3293, BADGE #2206, VEHICLE #05206, OPERATOR DAVID H DAVIS.

Caller states she was waiting for route 137 traveling southbound on sw 42 st/ 137 ave at 8:07am; pax called at 8:18am and bus was locating on nw 6 st/ 132 ave, meaning it was running extremely late. vehicle #5206, badge #2206, run #3293 David H Davis

137 sb Scheduled to be at Dolphin Mall at 4:45 pm. Arrived at 4:55 pm, late. Vehicle #2205, Run 3134, badge # 2473

PAX STATED SHE WAS WAITING ON THE # 137 BUS GOING N/B AT 6:45 AM ON SW 66 ST SW 137 AVE THE BUS CAME AT 7:00 AM THIS MAKE HER NOT ABLE TO CATCH HER # 7 BUS. RUN 3293 VEH 4173 BADGE 2206

CALLER STATED THAT HE SAW THE RTE 137 HEADING SOUTH BOUND ON SW 137TH AVE & SW 88TH ST LEFT EARLY. CALLER STATED THAT HE SAW THE BUS LEAVE AT 7:48 AM. THE BUS WAS SCHEDULE TO LEAVE AT 7:56 AM. BADGE#2520 RUN# 3292 VEH# 4164

Passenger stated that she took route 137 (NB) at SW 88 St @ 137 Ave, and when the operator arrived at the intersection of SW 137 Ave @ 18 St, stated that there was a route detour and took a turn and dropped her off at SW 132 Ave @ 8 St. Passenger had to walk over 15 blocks that she normally does to get to her job. Run 4318 Vehicle Number 03156 Badge Number 3649

CALLER STATED THAT ROUTE 137 SOUTHBOUND FROM 8 ST SW 132 AVE THE SCHEDULE 2:24 PM IS LATE. ROUTE 137 SOUTHLAND MALL, RUN #3298, BADGE #3865, VEHICLE #04143, OPERATOR MABEL FORTE.

CALLER STATED THAT ROUTE 137 SOUTHBOUND FROM 88 ST SW 137 AVE THE SCHEDULE 11:02 AM CAME BY FOUR MINUTES EARLIER. ROUTE 137 SOUTH LAND MALL, RUN #3296, BADGE #2962, VEHICLE #02037, OPERATOR FRANCISCO D MARTOS.

CALLER STATES HE TAKES ROUTE #137-SOUTH DAILY FROM DOLPHIN MALL DAILY THE BUS DUE APPROX 4:45PM AND CLAIMS THAT FOR SOME REASON THIS BUS CAN NEVER ARRIVE ON TIME. CALLER WOULD LIKE THIS BUS MONITORED AS IT IS SCHEDULED TO LEAVE FROM THE GARAGE 4:18PM AND DEPART 4:45PM FROM DOLPHIN CALLER STATES THIS BUS ARRIVES LIKE TODAY 4:54PM. RUN #3134 VEHICLE #04155 BADGE #6565

CALLER STATES HE ARRIVED AT 145PM AT THE BUS STOP ON 160TH ST SW 137TH AV TO TAKE RT 137 (NB) AND BUS IS A NO SHOW. OP LOPEZ, BADGE#2593, RUN#3299

PASSENGER COMPLAINED THAT BUS 137 TRAVELING NORTH BOUND ON 04-15-2014 SCHEDULE TO PASS AT 6:59 AM AT THE INTERSECTION OF SW 132 AVE/6 ST WAS LATE. THE BUS GOT TO THE INTERSECTION AT 7:24 AM MORE THAN 20 MINUTES LATE. ACCORDING TO PASSENGER THIS BUS OPERATOR IS CONSISTENTLY LATE. RUN # 3293 VEHICLE # 4173 BADGE # 2206

CALLER STATED THAT ROUTE 137 NORTHBOUND FROM THE SOUTHLAND MALL SCHEDULE TO LEAVE AT 7:20 AM LEFT FIVE MINUTES LATE AT 7:25 AM. ROUTE 137 DOLPHIN MALL, RUN #3297, BADGE #2596, VEHICLE #03148, OPERATOR MANUEL BALLESTER.

PAX CLAIMS THAT THE BUS ROUTE 137 TRAVELING NB THAT THE OP CAME TO HIS BUS STOP AT 3:32PM ON 128 ST/137 AVE. PAX HIS GOING BY HIS TIME POINT ON 137AVE/152 ST AND CLAIMS UT WAS RUNNING EARLY. BADGE#3179,VEH#2188,RUN#3301

CALLER STATED THAT THE RTE 137 HEADING NORTHBOUND FROM THE CUTLER RIDGE MALL NEVER CAME. THE BUS WAS SCHEDULE TO ARRIVE AT 1:25 PM. RUN# 3949 VEH#2201

PAX STATES BUS # 4146 ROUTE 137 NB WAS SUPPOSED TO BE AT THE STOP ON SW 137 AVE AND SW 88 ST @ 1246PM BUT SHOWED UP @ 1302. PAX CLAIMS THIS IS NOT THE FIRST TIME ITS ALWAYS THE SAME ISSUE WITH THIS BUS OPERATOR ON SATURDAY AND SUNDAY ONLY. RUN # 3948 , VEH # 4146, BADGE # 2834

CALLER STATES HE HAS BEEN WAITING AT THE CORNER OF SW 132ND AVE/6TH ST SINCE APPROX 9:00AM WAITING FOR THE BUS DUE APPROX 9:09AM AND CLAIMS THE BUS DIDN'T GET THERE UNTIL HE SPOKE TO ME 9:25AM. RUN #3294 VEHICLE #02077 BADGE #2810 CALLER STATES THIS IS AN ONGOING PROBLEM AND WOULD LIKE THIS ROUTE MONITORED.

CALLER STATED THAT ROUTE 137 NORTHBOUND FROM 184 ST SW 137 AVE THE SCHEDULE 8:42 AM IS LATE. ROUTE 137 DOLPHIN MALL, RUN #3296, BADGE #3649, VEHICLE #02037, OPERATOR CLARK L RODKEY.

Caller stated that in the last few days the 11:58 am schedule run number 3292 is running ahead of schedule. For three days this run has been ahead schedule causing the passenger to missed the bus. Run 3292 Vehicle Number 04146 Badge Number 2663

CALLER STATES THAT SHE WAITED THIS PAST SATURDAY UNTIL APPROX 8:55PM AND CLAIMS THE BUS DUE 8:40PM NEVER SHOWED UP. CALLER STATES THE DEPARTMENT SHOULD DO SOMETHING ABOUT MONITORING THIS ROUTE. RUN #3951 VEHICLE #04170 BADGE #6587

PAX ON 03/20/14, 6:54 PM, AT SW 137 AV @ SW 136 STREET, AWAITED FOR ROUTE #137-DOLPHIN MALL, CLAIMING THE BUS HAD ALREADY DEPARTED, 2 MINUTES EARLIER, AND ACCORDING TO HIS PHONE APPLICATION THE BUS SHOULD HAVE BEEN THERE AT 6:54 PM, AND NOT AT 6:52 PM. PAX ARGUES THE PHONE APP, THE TIMES GIVEN TO OPERATORS AND 3-1-1 SHOULD ALL BE THE SAME. VEH. #04147 RUN #3300 BADGE #3624

CALLER STATES THAT HE HAS BEEN WAITING FOR ROUTE #137-NORTH SINCE APPROX 10:15AM AND CLAIMS THE DUE APPROX 10:45AM NEVER SHOWED UP. CALLER STATES THE OP MUST HAVE CUT THE ROUTE BECAUSE SHE MUST HE IS STILL WAITING FOR THE BUS AND WILL NOW BE LATE FOP WORK. RUN #3291 VEHICLE #04137 BADGE #3717

Caller states she was waiting for route 137 traveling northbound on sw 56 st/ 137 ave at 4:07pm; pax claims bus did not arrive until approx 4:35pm. vehicle #4176, badge #2834, run #3948 Trenard Pegram

CALLER STATES SHE ARRIVED AT 550 AM AT 88TH ST SW 137TH AV TO TAKE RT 137 (NB) AND CLAIMS BUS ARRIVED AT 623AM. ID OP AS A BLACK AFRICAN AMERICAN FEMALE WITH VEH#04164, OP NICHOLS, BADGE#2228, RUN#3292

CALLER WAS WAITING FOR THE RTE 137 TRAVELING N/B FROM SOUTH LAND MALL, BUS CSHEUDLE 1200PM/3296 NEVER SHOWED UP UNTIL 1230PM. VEH#2181, BADGE#3095, RUN#3298 BADGE#FIELD NOT WORKING

On 3/05/14 caller took the 137 route SB from 136th st sw 137th ave due at appx 6:34 pm. Caller stated the bus did not arrive until appx 7:05 or 7:10 pm. When he got on the bus he asked the bus oper why she was so late and she told him there was traffic. While on the bus he called 311 because the bus oper was driving extremly slow. Cars were passing she was not going with the flow of traffic even when she was not making stops and picking up. So that caused them to get to the destination at 7:31 pm. Run# 3298, Veh# 02204, Badge# 6143

CALLER STATES HE HAS BEEN WAITING AT THE CORNER OF NW 132ND AVE/6TH ST FOR ROUTE #137-NORTH DUE APPROX 8:34AM SINCE APPROX 8:20AM. WHEN I TRACKED THE BUS FOR HIM AT 8:50AM IT WAS STILL TRACKING AT CORAL WAY. RUN #3297 VEHICLE #04155 BADGE #2596

CALLER STATES THAT HE TAKES ROUTE #137-NORTH DAILY APPROX 6:29AM THE FIRST BUS OF THE DAY AND CLAIMS HE HAS BEEN HAVING A PROBLEM WITH THIS BUS FREQUENTLY. CALLER STATES THAT HE WOULD LIKE THIS BUS MONITORED AS HE IS LIKELY TO LOOSE HIS JOB AS A RESULT. RUN #3292 VEHICLE #03168 BADGE #2408

CALLER STATED THAT ROUTE 137 NORTHBOUND FROM 42 ST SW 137 AVE THE SCHEDULE 8:20 AM IS LATE. ROUTE 137 DOLPHIN MALL, RUN #3297, BADGE #2596, VEHICLE #02196, OPERATOR MANUEL BALLESTER.

CALLER WAS WAITING FOR THE RTE 137 TRAVELING N/B ON SW 147TH AVE/ 172ND STREET, OP CAME BY CALLER WAVED AT OP AND NEVER STOPPED FOR PICK UP. PER CALLER THIS IS THE SECOND TIME SAME OP DID THIS TO HIM. VEH#2196, BADGE#2648, RUN#3292

PAX CALLED STAING THAT SHE WAS ON SW 112 ST/ 137 AVE. PAX STATED THE BUS WAS SCHEDULED TO ARRIVE AT 6:02 PM THE BUS DIDN'T APPEAR UNTIL 6:30 PM. PAX STATED THIS HAS BEEN GOING ON FOR THE LAST COUPLE OD SATURDAYS. RUN# 3948, VEH# 03166, BAD# 3451

CALLER STATED THAT THE BUS RT#137 IS LATE IT WAS DUE AT 4:34PM AND DID NOT ARRIVE UNTIL 5:25PM GOING NORTH BOUND CORAL WAY / SW 137TH AVE RT#137, RUN#3298, VEH#02201, BADGE#3865

CALLER WAS WAITING FOR THE RTE 137 TRAVELING N/B ON SW 88TH STREET/ 137TH AVE. BUS SCHEDULE 1114AM/3291 NEVER SHOWED UP UNTIL 1130AM. VEH#3170, BADGE#2698, RUN#3291

CALLER STATES THAT SHE TAKES ROUTE #137-NORTH DAILY FROM SW 137TH AVE/14TH ST AND CLAIMS THE BUS DUE APPROX 7:27AM HAS BEEN ARRIVING FOR THE PAST COUPLE OF MONTHS SINCE THE LAST SCHEDULE REVISION THIS OP IS ALWAYS LATE. CALLER WOULD LIKE HIM CHANGED AS SHE WILL LIKELY LOOSE HER JOB. RUN #3295 VEHICLE #02083 BADGE #2921

CALLER STATED THAT ROUTE 137 NORTHBOUND FROM 8 ST SW 132 AVE THE SCHEDULE 6:29 AM IS VERY LATE. ROUTE 137 DOLPHIN MALL, RUN #3292, BADGE #2793, VEHICLE #04170, OPERATOR MELAINE K DAY.

Caller states he was waiting for route 137 traveling northbound on sw 8 st/ 137 ave at 6:44am; bus is scheduled to pass sw 8 st at about 6:58am, but bus did not arrive until approx 7:26am, so op was almost 30 mins late and it will cause pax to get late to work. vehicle #4173, badge #2206, run #3293 David H Davis

Caller states she was waiting for route 137 traveling northbound on sw 14 st/ 137 ave at 7:08am; pax says bus did not arrive until approx 7:37am. Pax says this bus is always late every single day. vehicle #2081, badge #2921, run #3295 Federico Porras

Caller states she was waiting for route 137 traveling northbound on sw 14 st/ 137 ave at 7:40am; pax claims she was at the bus stop since 7:10am, and says no bus showed up until approx 8:30am. vehicle #4137, badge #3836, run #3291 Bruce E Perpall

PASSENGER STATES THAT BETWEEN THE TIME OF 1:00PM-300PM THE BUS 137 TRAVELING NORTHBOUND IS ALWAYS 10-20MINS LATE. COULD YOU CHECK INTO THIS SITUATION. THIS IS AN ON GOING PROBLEM.

CALLER WAS WAITING FOR TEH RTE 137 TRAVELING S/B FROM 88TH STREET/ 137TH AVE, BUS SCHEDULE 905AM/3295 NEVER SHOWED UP UNTIL 915AM. VEH#2081, BADGE#2921, RUN#3295

PAX CALLED TO COMPLAINT ON 02-03-2014 THAT BUS 137 TRAVELING NORTH BOUND AT THE INTERSECTION OF SW 132/6 ST WAS LATE. THE BUS GOT TO THE BUS STOP AT 6:45 AM ACCORDING TO THE PASSENGER MAKING HER LATE MISSING A CONNECTING BUS. RUN # 3292 VEHICLE # 4164 BADGE # 3737

CALLER STATES SHE HAS BEEN WAITING AT THE CORNER OF SW 137TH AVE/120TH ST SINCE APPROX 12:00PM AND CLAIMS FOR TWO DAYS IN A ROW THE BUS DUE APPROX 12:30PM NEVER CAME BY. RUN #3298 VEHICLE #02203 BADGE #6143

CALLER STATED THAT ROUTE 137 NORTHBOUND FROM 112 AVE W FLAGLER ST THE SCHEDULE 7:46 AM IS LATE. ROUTE 137 DOLPHIN MALL, RUN #3295, BADGE #2921, VEHICLE #02081, OPERATOR FEDERICO PORRAS.

CALLER STATES HE WAITED AT THE CORNER OF 115TH AVE/FLAGLER ST FOR THE FIRST ROUTE #137-NORTH DUE APPROX 6:40AM AND CLAIMS HE WAS THERE APPROX 6:34AM AND THE BUS MUST HAVE COME EARLY BECAUSE IT NEVER SHOWED UP. RUN #3292 VEHICLE #04170 BADGE #2520

CALLER STATED THAT ROUTE 137 SOUTHBOUND FROM 107 AVE NW 7 ST THE SCHEDULE 7:18 AM IS LATE. ROUTE 137 SOUTHLAND MALL, RUN #3292, BADGE #3282, VEHICLE #03159, OPERATOR TRACEY D SMITH.

PATRON STATES SHE WAITED FOR THE 137 HEADING SOUTHBOUND FROM 10:10 AM UNTIL 10:54 AM FROM THE BUS STOP LOCATED AT 107TH AVENUE/NW 7TH STREET. BUS SCHEDULE FROM TIMEPOINT 10:15 AM. RUN#3295 BADGE#2866 VEHICLE#02036 OPERATOR-YOEL CANCIO

CALLER STATED THAT HE ARRIVED AT THE BUS STOP OF SW 137 AVE @ SW 88 ST AROUND 10:50AM TO WAIT FOR ROUTE 88 (SB) SCHEDULE TO ARRIVE AT 11:02AM BUT THE BUS NEVER SHOWED UP. WHEN PAXS CALLED BRVMS WAS CHECKED AND NO OPEN REPORT WAS FOUND. RUN 3296, VEH 02036, BADGE 2866

CALLER STATES HE HAS BEEN WAITING FOR ROUTE #137-NORTH AT THE CORNER OF SW 137TH AVE/62ND ST FOR THE BUS DUE NORTH APPROX 9:15AM AND CLAIMS THAT SINCE THIS OP HAS BEEN ON THIS ROUTE THE BUS IS ALWAYS LATE, THUS HE IS ALWAYS LATE FOR WORK. CALLER WOULD LIKE THIS ROUTE TO BE MONITORED. RUN #3296 VEHICLE #02036 BADGE #2866

PAX ON MONDAY, 01/20/14, 10:31 AM, AT SW 8 ST @ SW 137 AVENUE, WAS WALKING TOWARDS THE BUS STOP FOR ROUTE #137-SB, AND CLAIMS TO HAVE SEEN THE BUS LEAVING 8 MINUTES PRIOR SCHEDULED TIME OF 10:39 AM. PAX CLAIMS THERE ARE LOTS OF PEOPLE/PASSENGERS RELYING ON THIS ROUTE TO GET TO WORK AND LOOSING THEIR JOBS BECAUSE THE BUS DOES NOT FOLLOW THE SCHEDULE. PLEASE MONITOR THIS ROUTE. THANK YOU. VEH. #04142.

CALLER STATED THAT ROUTE 137 SOUTHBOUND FROM 56 ST SW 137 AVE THE SCHEDULE 7:21 AM NO SHOW. ROUTE 137 SOUTH LAND MALL, RUN #3296, BADGE #2962, VEHICLE #02037, OPERATOR FRANCISCO MARTOS.