PAX IS MAKING A COMPLAINT ON THE OPERATOR OF THE ROUTE 3 HEADING NORTH FROM 95 ST BISCAYNE AROUND 8:25PM FOR BEING DISCOURTEOUS TO AN ELDERLY PASSENGER. PAX STATES THE OPERATOR WAS VERY RUDE AND JUST HAD A HORRIBLE ATTITUDE. RUN#5033 VEHI#05126 BADGE#2005

SB 3 53/BISC 12:11 PM Comments: Operator stopped at Burger King. Black woman, pink straight hair, big sunglasses. #2337 VEH#2124 RUN@5816 BADGE#2337

CALLER STATES HE WAS ATTEMPTING TO BOARD THE ROUTE 3 TRAVELING SOUTHBOUND ON NE 135 ST/ BISCAYNE BLVD AT APPROX 1:00PM; PAX CLAIMS THAT HE GOT ON THE BUS AND TAPPED HIS EASY CARD TO PAY HIS FARE AND PROCEEDED TO BOARD, BUT SAYS THAT OP STOPPED HIM AND SAID "YOU HAVE TO PAY YOUR FARE". PAX SAYS HE TOLD OP THAT HE DID PAY ALREADY, BUT OP BECAME IRATE AND PARKED THE BUS INSISTING THAT HE PAY AGAIN OR SHE WOULDN'T MOVE THE BUS. PAX REFUSED BECAUSE HE HAD ALREADY PAID, SO OP CALLED POLICE ON HIM. PAX SAYS OP WAS VERY RUDE AND WANTS MDT TO REVIEW THE VIDEO. VEHICLE #2114, BADGE #6250, RUN #5822 DELSHONNA L ROAN

CALLER STATED THAT SHE WAS GETTING ON BUS #05129, ROUTE 3 NORTHBOUND FROM 91 ST AND BISCAYNE AT 11:30 AM AND TWO PERSON WAS IN FRONT OF HER PAYING CASH SO SHE WAITED FOR THEM TO MOVE BACK TO GET ON THE BUS AND THE OPERATOR CLOSED THE DOOR ON HER FACE THEN OPEN THE DOOR GIVING THE PASSENGER A HARD TIME. ROUTE 3 AVENTURA MALL, RUN #5016, BADGE #3484, VEHICLE #05129, OPERATOR BELINDA J JORDAN.

CALLER STATED THAT ROUTE 3 S/B FROM AVENTURA SCHEDULED 5:41 AM THE CALLER SAYS THAT THE OPERATOR IS CONSTANTLY TELLING HIM STUFF LIKE DON'T DROP THE BIKE RACK OR DON'T TAKE LONG , CALLER SAYS THAT IS THE WAY THE OPERATOR TELL'S HIM THIS THING'S HIS VERY RUDE AND OFFENSIVE, SCREAM'S AT HIM CALLER SAYS THAT HIS VERY CAREFUL WITH THE WAY HE BRING THE BIKE RACK DOWN, RUN# 5015, V# 02063, BADGE # 1912,

CALLER SAID SHE BOARDED THE RTE 3 TRAVELING S/B FROM 163RD STREET, WITH 4 KIDS AROUND 1141AM., ANOTHER PAX FEMALE (HAITIAN) GOT ON AND WAS CURSING CALLER OUT IN CREOLE AND ENGLISH, OP WAS ASKED TO HELP AND HE NEVER SAID A WORD PER CALLER, SHE CALLED THE POLICE AND WAS PUT ON HOLD TOO LONG AND SHE HUNG UP. CALLER NEVER SAW THHIS PERSON BEFORE IN HER LIFE. SHE FELT THAT THE OP SHOULD HAVE HELPED HER. VEH#2010, BADGE#1454, RUN#5025 Clement Dobney

CALLER STATES SHE BOARDED THE ROUTE 3 TRAVELING SOUTHBOUND FROM THE WAL-MART AT 163RD ST MALL AT 11:23AM; PAX CLAIMS THAT SHE WAS WITH HER DAUGHTER AND A RANDOM FEMALE PAX JUST GOT UP AND STARTED YELLING AT HER AND GETTING IN HER FACE FOR NO REASON SO SHE TOLD OP TO HELP HER AND TELL PAX TO STOP, BUT SHE SAYS OP JUST IGNORED HER AND REFUSED TO HELP. VEHICLE #2010, BADGE #2760, RUN #5024 A. NAIRN

nb 3 36/bisc 8:12am Comments: Bus driver was such in a rush to leave that he almost squeezed me in between the doors. Also, he had to stop 2 times to let 2 passengers in. He should have waited at least 10 seconds to give passengers to board the bus safely. veh#3121 run#5019 badge#1870

PAX PAID WITH EASY CARD PAX STATES AS A PAX WAS EXITING THE BUS ON 82 ST AND BISCAYNE BLVD FROM THE 3 SB @ 9:30 PM HE MOVED TO ONE SIDE TO GIVE WAY TO THE PAX EXITING THE BUS WITH ONE OF THOSE PERSONAL SHOPPING CARTS. AS THE PAX ENTERED THE BUS THE OPERATOR CLOSED THE DOOR ON THE PAX WHICH HE ASSUMED THE OPERATOR DID SO NOT HAVING SEEN THE PAX. PAX QUICKLY STATED TO OPEN THE DOOR AND IMMEDIATELY INSTEAD OF CHECKING ON THE PAX THE OPERATOR BECAME DEFENSIVE SAYING IT WASNT HER FAULT IN A VERY AGGRESSIVE MANNER EVEN YELLING AT THE PAX. WHICH THEN THE PAX STATED NOT TO YELL AT HIM BECAUSE WE ARE ALL ADULTS. PAX STATES THE OPERATOR KEPT AT IT FOR NO REASON ACTING IN AN UNPROFESSIONAL MANNER. VEH #4162, RUN #5038, BADGE #2986 PROVIDED RISK MANAGEMENT # 305-375-4280, BUT PAX STATED THERE WAS NO NEED VIDEO REQUESTED

SB 3 SCHEDULED FOR 9:33AM 23/BISCAYNE Comments: Driver was giving me attitude while I was saying he should stop at the right place Then he tried to blame it on me while I'm not driving that bus VEH#03120 RUN35017 BADGE#2492

sb 3 79/bisc 11:08am Comments: Bus driver pulled over multiple times, to get food at a quick stop, to throw out water bottle, and to text. She was looking through her purse the whole time and driving poorly and slowly. veh#2024 run#5019 badge#2981

PAX WAS RUNNING TO THE BUS STOP AND STATES OP HAD NOT LEFT THE STOP SHE KNOCKED ON THE DOOR AND PULLED OUT. BADGE#3938, VEH#021119, RUN#5035

CALLER STATED THAT ROUTE 3 FROM AVENTURA TERM SCHEDULED 10:45 AM PAX SAYS THAT A MAN BOARDED THE BUS WITH HER IT LOOK LIKE HE HAD SUFFERED A STOKE ON HIS LEFT SIDE OF THE BODY HE ASK THE OPERATOR TO BRING DOWN THE LIFT SO HE CAN BOARD OPE SAID NO ANOTHER PAX ASK WHY NOT OPE REPLY HIS A "DICK" IN SPANISH ES "UN SINGAO". THE MAN HAD TO GET OFF AT 91 ST B/B OPE DID NOT BRING DOWN THE LIFT . RUN #5333, V#02092, BADGE 3899. OPERATOR CARLOS FIRPI

CALLER STATED THAT ROUTE 3 S / B FROM AVENTURA MALL SCHEDULED 9:52 AM . CALLER SAYS SHE BOARDED THE BUS PAX ASK THE OPERATOR A QUESTION ABOUT THE ROUTE AND THE OPE REPLY WITH AN ATTITUDE SAYING THAT SHE DID'NT KNOW ANYTHING . PAX SAYS OPE PULL AWAY FROM THE STOP WITHOUT PAX NOT SEATING PAX STRUGLE TO HOLD ON TO THE BAR . *run # 5018. veh # 3121, badge # 3417...*tajt

NB 3 8:20 PM 4TH ST/BISCAYNE Comments: Driver was late to pick up spot and when asked why he was late he used racial slur towards me, when I told him I will report him he threatened to physically harm me outside of work. He is a black man between the ages of 25-30, 5'8''. Bus 9903. I am reporting this to the police as well. Thank you VEH#09903 RUN#5035 BADGE#6226

PASSENGER COMPLAINED RE:ROUTE 3 TRAVELING NORTH BOUND ON 05-15-2015 AROUND 3:55 PM AROUND THE GOVERNMENT CENTER. PASSENGER SAID, HER SON WAIVED AT THE BUS AND GOT ON THE BUS, BUT FAILED TO PICK HER UP. SHE SAID HER SON WAS TELLING THE BUS OPERATOR TO STOP BECAUSE HIS MOTHER WAS OUTSIDE AND THE BUS OPERATOR CONTINUED UNTIL THE NEXT BUS STOP. PASSENGER SAID HER SON IS 11 YRS. AND HAS AUTISM. RUN # 5029 VEHICLE # 3124 BADGE # 3924

WHEELCHAIR PAX STATES SHE BOARDED RT 3 NB AT 11:25AM ON NE 79 ST AND BISCAYNE BLVD, PAX STATES WHILE SHE WAS ON THE LIFT OP SAID "YOU ARE WORKING ME TOO MUCH" PAX STATED EVERYONE ON THE BUS STARTED LAUGHING. BADGE# 2759 VEH# 4153 RUN# 5014

passenger stated that the bus 3 traveling southbound at about 12:00pm parked the bus on 1st ave/ flagler st.the passengers came to that bus to board to go nortbound and operator got off bus didn`t say anything to the passengers that came to where the operator parked the bus. passenger said that when the operator got back from where he went,the passengers were waiting and the had a nasty attitude toward the passengers because the passengers was waiting for him were he had parked.passenger made the comment that a some of the operator do what they want to do when their`s no one checking on them. VEHICLE#6123/BADGE#3707/ RUN#5333

PASSENGER STATED THAT HE BOARDED THE BUS 3 TRAVELING NORTHBOUND FROM THE CB-TERMINAL AT ABOUT 5:33PM. PASSENGER STAES THAT THE OPERATOR DIDN`T WAIT UNTIL THE PASSENGERS SITS JUST PULLED OFF. ALSO THE PASSENGER SAYS THAT THIS IS NOT FIRST TIME THAT THIS OPERATOR HAS DONE THIS. EVERYTIME THAT HE TAKES THIS BUS WITH THIS OPERATOR HE DOES THE SAME THING.PASSENGER HAS PUT IN NUMEROUS COMPLAINT ON THIS OPERATOR ABOUT PULLING BEFORE THE PASSENGER CAN SIT. VEHICLE#5137/ BADGE#2584/ RUN#5026

CALLER STATED THAT ON FRIDAY,05-1-2015,SHE BOARDED THE 4:31PM, 3 SB BUS AT NE 163RD ST NE 15TH AVE. CALLER STATED THAT WHEN SHE USED HER GOLDEN PASS, THAT HAS HER PICTURE ON IT, THE MINUTE SHE TOUCH THE GLASS, IT DID NOT REGISTER AND STARTED BEEPING. CALLER STATED THAT SHE HAD RECENTLY, RENEWD HER CARD, AND WAS WORKING FINE ON OTHER BUSES. CALLER STATED THAT THE OP WAS VERY NASTY AND TOLD HER SHE HAD TO PAY $ 2.25 TO RIDE.CALLER DID NOT HAVE CHANGE AND GOT OFF THE BUS. CALLER DID NOT LIKE THE WAY, THE OP TREATED HER. VEH # 03120, RUN # 5033, BADGE # 3885,

CALLER STATED THAT SHE BOARDED THE BUS RT#3 NORTH BOUND AT NE 116TH ST / BISCAYNE BLVD. AND THERE WAS A PASSENGER ON THE BUS ACROSS THE YELLOW LINE TALKING TO THE OP AND BLOCKING THE ENTRANCE TO THE BUS AND STAYED THERE THE WHOLE TIME OF THE TRIP, CALLER STATED THAT THE PERSON WAS DISTRACTING THE OP RT#3, RUN#5019, VEH#02138, BADGE#2981

PASSENGER COMPLAINED RE: ROUTE 3 ON 04/25/2015 AROUND 2:30 PM. PASSENGER BOARDED THE BUS ON BISCAYNE BLVD/NE 54 ST TRAVELING NORTH BOUND. BUS OPERATOR HAD AN EASY TICKET NOT WORKING PROPERLY. WHEN PASSENGER TRIED EXPLAINING HE HAD A RECEIPT FOR THE TICKET, BUS OPERATOR DID NOT WANT TO READ THE RECEIPT AND HE ALSO MENTIONED SHE WAS SARCASTIC AND ARROGANT. RUN # 5818-01 VEHICLE # 3134 BADGE # 6105

CALLER STATES THAT HE BOARDED THE ROUTE 3 HEADING SOUTHBOUND AT THE BUS STOP LOCATED AT NE 79 STREET AND BISCAYNE BLVD AROUND 521P, WITH HIS BABY STROLLER. HE SAYS THAT BEFORE HE COULD GET ON THE BUS THE OPERATOR WAS DEMANDING THAT HE CLOSE THE STROLLER AND TAKE THE BABY OUT OF THE CAR SEAT. HE SAYS THAT HE WOULD NOT HAVE A PROBLEM CLOSING THE STROLLER, BUT THERE WAS A PASSENGER ON THE BUS WITH A ROLLING BASKET THAT WAS OPEN, AND THE OPERATOR SAID NOTHING TO HER. BADGE #3885/VEHICLE #9977/RUN #5033

pax boarded the nb 3 on 116/bisc at 8:24am pax states that the op continuously talked to a pax who she allowed to stand next to her holding the pole and at times his foot crossed the yellow line caller states that the conversation was very loud and made pax uneasy. veh#2010 run#5019 badge # 2981

April 16, 2015, at approximately 5:00pm I was at the bus stop at 163rd street and NE 12th ave (between 12th and 13th avenues). Before the bus made a right turn, the bus pulled over and released the accessible ramp way too close on the sidewalk directly in front of the bus bench (where people were sitting) leaving me absolutely no space to enter the ramp. The (female) bus driver, yelled at me to get on the ramp. I proceeded to do so as best I could at the edge of the ramp being very cautious so that my wheelchair (an estimated 900 lbs with me sitting in it) would not tip over the side of the ramp (causing severe damage to my chair and bodily damage to myself). The driver saw that I was having difficulties boarding the bus via the ramp and refused to move the bus to a proper ramp location. She also seemed extremely bothered and hostile at the fact that she had to pick me up. Once inside the bus, she insisted I show her my STS card and saying that I had to tap on the bus. I proceeded to explain to her that I was in a wheelchair and did not have full usage of my hands and that a tap for me would be impossible. She raised her voice and repeated to tell me that "it was protocol". She then insisted that she needed to see the card, I told her I did have it but it would take me some time to access it from my wallet, as I am a handicap man who cannot stand up nor use my hands in a way that would be efficient. I told her that it was evident that I was indeed handicap and other drivers are usually sympathetic and don't make me go through a painful mission for me to pull out my STS card. She then began to yell at me telling me to "strap my wheelchair with the bus restraints." I continued to grow increasingly frustrated and reminded her that I could not stand up nor use my hands in the way she could use hers, since it wasn't obvious to her by simply looking at me. After I was severely humiliated and yelled at in front of other passengers, she eventually strapped me in and the bus

PAX IS MAKING A COMPLAINT ON THE OPERATOR OF THE ROUTE 3 HEADING SOUTH FROM AVENTURA MALL SCHEDULED TO LEAVE AT 12:16PM FOR BEING VERY RUDE AND DISRESPECTFUL. PAX STATES HE POLITELY ASKED THE OPERATOR IF SHE COULD BRING HIM ACCROSS THE STREET SO HE COULD CATCH A SHUTLE BUS DUE TO HIS SPRAINED ANKLE, BUT THE OPERATOR STARTED BEING VERY RUDE AND DISRESPECFUL AFTER TELLING HIM HE HAD TO PAY THE FARE. PAX STATES THE OPERATOR EVEN WENT AS FAR AS SAYING THINGS ABOUT HIS MOTHER WITCH HE FEELS WAS VERY UNPROFESSIONAL BY THE OPERATOR. RUN#5017 VEHI#03120 BADGE#2892.

PASSENGER STATED THAT SHE TOOK THE BUS 3 TRAVELING SOUTHBOUND ON NE 146TH ST/ BISCAYNE BLVD AT ABOUT 6:15AM.PASSENGER SAID WHEN SHE GOT READY TO GET OFF THE OPERATOR CLOSED THE DOOR ON PASSENGER SHE WAS HALF WAY OUT AND HALF WAY IN THE DOOR BUT DIDN`T GET HURT.PASSENGER SAID WHEN THE OPERATOR OPENED THE DOOR HE DIDN`T SAY ANYTHING TO PASSENGER, IF SHE WAS HURT OR NOTHING JUST LOOKED AT HER.PASSENGER SAYS THAT WAS RUDE AND UNPROFESSIONAL OF HIM. VEHICLE#2058/ BADGE#6064/ RUN#5015 DIDN`T WAS TO GIVE NAME/NUMBER

PAX: STATED THAT AT 12:38 PM, THE OP, OF ROUTE # 3 NB BUS PULLED UP TO CBD TERM. PAX: STATED THAT SHE, WITH OTHER PAX:S, WERE STANDING FOR 25 MINUTES,TO BOARD THE BUS.. WHEN THE OP OPENED THE DOOR, THE OP TOLD THEM, THAT THE BUS WAS OUT OF SERVICE. PAX; SAYS THAT IT'S UNPROFESIONAL, WHAT THE OP DID, SHE FEELS THAT IT WASN'T RIGHT FOR HER OR FOR THE OTHER PAX:S TO WAIT UNDER THE SUN,FOR THAT BUS. RUN # 5010, VEH # 03128, BADGE # 1454.

CALLER STATES VEH 3119 BLACK FEMALE DRIVING, VERY COMBATIVE, ANOTHER PAX'R MALE STANDING IN FRONT OF THE YELLOW LINE TALKING TO HER, BOARDED BUS AT THE OMNI 3NORTH. CALLER UNCOMFORTABLE WITH THAT. CALLER SAID DOESNT HAVE DO WITH RACE, HE'S WHITE, SOMETHING THEY TALKING ABOUT, STATES BUS OP LOOKING BACK AT HIM. TOS SHOWS OP GREEN 2981BD, RUN5019.

Pax states: BUS LATE! The bus driver has the nastiest attitude, disrespectful, and he's trying to pack the bus to overloaded. ROUTE 3, NB, OMNISTATION VEH # 05127, RUN # 5026, BADGE # 2584

Pax states: I was the last person in line and the bus driver closed the door in my face. There was room for me to board and the drive saw me. ROUTE 3, NB, OMNI STATION VEH # 05127, RUN # 5026, BADGE # 2584

CALLER STATES THAT HE BOARDED THE ROUTE 3 HEADING NORTHBOUND AT THE DOWNTOWN BUS TERMINAL AROUND 550P. HE SAYS THAT THE BUS IS WELL OVERCROWDED AND THE OPERATOR CONTINUES TO ALLOW PASSENGERS TO BOARD THE BUS. HE HAS STOPPED THE BUS AND ASKED PASSENGERS TO MOVE BACK AND REFUSES TO MOVE THE BUS UNTIL THEY DO SO, BUT THE PASSENGERS ARE COMPLAINING THAT THERE IS ABSOLUTELY NO WHERE FOR THEM TO GO. OPERATOR IDENTIFIED AS CLERIZIER #2584/VEHICLE #5127/RUN #5026

CALLER STATES THAT SHE IS PREGNANT AND GOT ON THE ROUTE 3 HEADING NORTHBOUND AT THE DOWNTOWN BUS TERMINAL WITH THE FATHER OF HER CHILD AROUND 1108A ON 4/2/15. ALONG THE ROUTE, SHE GOT SICK AND THREW UP ON THE BUS. HER CHILD'S FATHER WENT TO MAKE THE OPERATOR AWARE, BUT HE IGNORED HIM. ANOTHER PASSENGER WENT TO TELL THE OPERATOR AND THAT IS WHEN HE STOPPED THE BUS AND WENT BACK TO HER. AS HE WAS ASKING HER IF SHE THREW UP OR NOT HE WAS POKING HER. SHE MENTIONED THAT HE WAS ALSO RUDE TO ANOTHER PASSENGER THAT ASKED HIM ABOUT A DESTINATION AND HE TOLD THAT PASSENGER THAT THEY HAD EYES AND SHOULD USE THEM. SHE SAYS THAT AS SHE WAS GETTING OFF THE BUS THE OPERATOR TOLD HER THAT SHE CAN NOT BE DOING THIS STUFF AND SHE NEEDS TO LET HIM KNOW WHEN SHE HAS TO THROW UP. OPERATOR IDENTIFIED AS BECERRA #6064/VEHICLE #5129/RUN #5015

CALLER WAS AT THE BACK OF THE BUS ON 109THSTREET/ BISCAYNE BLVD AROUND 8:55AM, OP WAS TOLD SHE WAS COMMING AS SHE ENTER THE DOOR OP CLOSED IT AND HAD TO RE-OPEN THE DOOR AND WAS YELLING AT PAX YOU ALMOST CAUSED A VERY BAD ACCIDENT, CALLER FELT THAT OP WAS VERY RUDE AND SHOULD NOT BE DRIVING FOR MDT. THIS WAS THE RTE 3 TRAVELING S/B. VIDEO WAS REQUESTED VEH#5127, BADGE#2334, RUN#5127

Pax states that the bus OP did not Enforce the policy for none senior individuals to leave the designated seat on the bus for the elderly passengers. pax states that the elderly passenger had to stand up for the whole ride. ROUTE 3, NB, 62 ST AND BISCAYNE BLVD VEH # 04126, RUN # 5021, BADGE # 6297

CALLER STATES AT 5:00PM LVG FROM THE OMNI 3NORTH, VEH 05105, BLACK BUS OP FEMALE, LUNGE AT THE PATRON AS THEY WERE GETTING OFF THE BUS. CALLER STATES BUS OP SHOULD HAVE ANGER MGMT COURSES. TRIED ID OP BUS AT 5:00 MALE.

CALLER STATED THAT LAST NIGHT HE GOT ON ROUTE 3 SOUTHBOUND FROM 36 ST & BISCAYNE AT 8:40 PM WITH A DISCOUNT CARD AND ONE DOLLAR AND TEN CENTS AND THE OPERATOR TOLD HIM TO PAY $2.25 OR GET OFF THE BUS THE MAN ONLY HAD $1.10 SO HE GOT HIM OFF THE BUS. ROUTE 3 DOWNTOWN MIAMI, RUN #5026, BADGE #6161, VEHICLE #06141, OPERATOR BERNARD BROWN.

PATRON CLAIMS THAT THE BUS OP OF ROUTE 3 AT OMNI ON VEH#2102 TRAVELING NB AT 3:40 DIDN'T TELL A YOUNGER PERSON TO GIVE UP THEIR SEAT FOR AN ELDERLY DISABLED PERSON THAT WAS TRYING TO HAVE A SEAT. BADGE#6012,VEH#2102,RUN#5027.

PASSENGER STATED THAT SHE WAITING FOR THE BUS 3 TRAVELING SOUTHBOUND AT THE AVENTURA MALL AT 3:20PM FOR THE 3:59AM BUS AND THE BUS LEFT THE AVENTURA MALL AT 4:05AM DIDN`T PICK UP ANY PASSENGERS AT THE FOOD COURT. THE PASSENGER SAID SHE SAW THE BUT LEAVE SO SHE GOT A CAB TO FOLLOW THE BUS DUE TO SHE NEEDED THAT BUS TO BE TO WORK ON TIME. PASSENGER SAYS THIS OPERATOR PICKED UP PASSENGERS AT 186TH ST/ BISCAYNE BLVD MADE A RIGHT TURN AND THE CAB WAS BLOWING THE HORN FOR THE BUS TO STOP. THIS OPERATOR WAS SUPPOSE TO GO INTO THE GARAGE DUE TO A PROBLEM WITH THE BUS NOT TO PICK UP ANY PASSENGERS THAT WHY THE PASSENGER TRIED TO STOP THE BUS. VEHICLE#4103/ BADGE#6295/ RUN#6224 IR#859526 PASSENGER WOULD LIKE TO BE REFUNDED THE AMOUNT OF $ 19.70 FOR THE CAB VIDEO REQUESTED MRS. AELLIS 2150 NW 96TH TR. MIAMI, FLORIDA 33147 PHONE: 7863148494

Pax states the OP allowed too many passengers to stand above the yellow line. ROUTE 3, BISCAYNE BLVD VEH # 03125, RUN # 5028, BADGE # 3303

CALLER SAID A WHEELCHAIR PAX BOARDED THE RTE 3 TRAVELING N/B FROM THE OMNI, WHEELCHAIR WAS TRYING TO MAKE MOVE FOR HIS WHEELCHAIR TO MOVE. THEN OP STARTED TO YELL AT PAX INTHE WHEELCHAIR ARER TO MOVE AND GO SOMEONE VERY NASTY, WHEELCHAIR PAX SAID IN SPANISH CAN YOU MAKE ROOM FOR ME, STOP CROWDING MY WHEELCHAIR, OP REPLED STOP CURSING ME IN SPANISH VERY RUDELY. VEH#9907, BADGE#6601, RUN#5030 VIDEO WAS REQUESTED

CALLER STATED THAT HE IS IN A WHEEL CHAIR AND WHEN THE BUS #03122 THE OPERATOR DID NOT STOP AT THE BUS STOP HE STOP A FEW YARDS AHEAD SO WHEN HE WAS GETTING ON THE BUS THE OPERATOR STARTED TO SCREAM AT HIM FOR NO REASON AT ALL. ROUTE 3 AVENTURA MALL, RUN #5019, BADGE #3707, VEHICLE #03122, OPERATOR VAN GASKINS.

Pax states: AT 5:15 A.M ROUTE 3 NORTH BOUND BUS #03116 ALLOWED PASSENGERS ON THE BUS VIA THE RAMP BEFORE I '''IN A WHEELCHAIR''' WAS SECURED!!! THEREFORE PLACING ME IN DANGER OF BEING HURT BY SOMEONE TRIPPING ON ME AND OR A VEHICLE SLAMMING INTO THE BUS CAUSING ME TO ROLL INTO SOMETHING AND OR SOMEONE AND OR FLIPPING OVER. ROUTE 3, NB, DOWNTOWN TERMINAL VEH # 03116, RUN # 5809, BADGE # 2219

PAX REPORTS THAT THE DRIVER OF THE ROUTE 3 ON 2/6/15 AROUND 12:30 PM DID NOT WANT HER TO BOARD HIS BUS (VEHICLE # 03133) AT THE STOP WHERE THE DRIVER CHANGE IS DONE. SAYS THIS STOP IS CLEARLY MARKED FOR THE ROUTE 3. SAYS HE RUDELY TOLD HER SHE CAN WALK DOWN TO THE NEXT STOP ABOUT 20 FEET AWAY. SAYS THIS IS NOT AN EASY TASK FOR HER AND THIS IS THE SECOND TIME THIS HAS HAPPENED WITH THIS DRIVER. PREVIOUS INCIDENT WAS ON 1/30/15. PAX SAYS SHE IS AN OLDER WOMAN AND DOES NOT UNDERSTAND WHY SHE CAN NOT BOARD THE BUS AT THIS STOP. SAYS DRIVER SPOKE TO HER IN AN AGRESSIVE/RUDE MANNER.

PASSENGER (PREGANT) WITH HER (2) KIDS BOARDED THE BUS 3 TRAVELING NORTHBOUND AT THE BACK OF THE 163RD ST/MALL AT ABOUT 5:40PM AND SHE ASKED THE OPERATOR IF HE COULD WAIT BEFORE PULLING OFF SO HER KIDS COULD SEAT AND THE OPERATOR`S REMARK WAS HE WAS IN A RUSH AND PASSENGERS KID ALMOST FELL. PASSENGER SAID THAT SHE RANGED THE BELL AND WHEN THE OPERATOR STOPPED THE PASSENGER ASKED HIM WHERE SHE COULD CATCH THE BUS 183 AND OPERATOR SAYS THAT `S THE REASON YOU RANGED THE BELL AND THE PASSENGER SAYS THE WAY YOU WAS DRIVING I DIDN`T WANT TO FALL AND OPERATOR BEGAN YELLING AT THE PASSENGER. PASSENGER SAID THAT THE OPERATOR WAS VERY RUDE AND HAD AN A VERY NASTY ATTITUDE. VEHICLE#4126/ BADGE#2019/ RUN#5130

INCIDENT TIME 1020-1030 AM PAX CLAIMS SHE WAS ON THE RT 3 (SB) AND CLAIMS SHE GOT OFF IN FRONT OF THE BUS WHEN SHE CLAIMS OP GOT DISTRACTED WHEN HE SAW ANOTHER FEMALE PAX BOARD SHOWING HER BREAST. OP CLOSED THE DOOR ON HITTING HER LEFT SIDE OF THE ARM. SHE YELLED AT OP AND ASKED HIM IF HE DIDN'T SEE HER AND OP KEPT QUIET. NOW PAX CLAIMS HER ARMS HURTS. ID OP AS AN HISPANIC MALE WITH DARK BLACK HAIR AND GAVE VEH#09975, OP BECERRA, RUN#5014, BADGE#6064. PAX IS AN LIGHT COLORED FEMALE WEARING GRAY SHIRT/ GRAY BOOTS WITH BLACK PURSE AND OFF WHITE TIGHTS

CALLER STATES THAT SHE BOARDED THE ROUTE 3 HEADING SOUTHBOUND AT THE AVENTURA MALL, AROUND 945A, FROM A BROWARD BUS. WHEN SHE BOARDED THE BUS SHE ASKED THE OPERATOR IF THE BUS WAS GOING DOWNTOWN BECAUSE SHE HAD NEVER TAKEN A DADE COUNTY BUS. THE OPERATOR TOLD HER TO LOOK AT THE SIGN THAT SAID "AVENTURA MALL" AT THE TIME AND THEN SHE CHANGED TO "DOWNTOWN'. SHE ASKED THE OPERATOR AGAIN AND SHE CONTINUED TO GIVE HER FLACK, INSTEAD OF HELPING HER. SHE SAYS THAT THERE WERE OTHER PASSENGERS THAT TRIED ASKING THE OPERATOR QUESTIONS OF THEIR OWN AND THE OPERATOR TREATED THEM THE SAME WAY. OPERATOR IDENTIFIED AS GRAHAM #3450/VEHICLE #5129/RUN #5015

CALLER STATED THAT THE BUS OP STATED THAT "YOU MADE IT ACROSS THE STREET TO DAY" THE OP SAY CALLER CROSSING THE STREET YESTERDAY AND DID NOT WAIT FOR THE PAX . CALLER STATED THAT WAS HARASSMENT RT#3, RUN#5029, VEH#05192, BADGE#6249

TOS SHOWS OP ROBINSON 6249 3NB CBDT, CALLER STATES AT 3:56P GOT ON BUS OP NASTY RUDE, VEH 5192, WALK HER OVERSIZE SCOOTER ON THE BUS.CALLER STATED BUS OP BLACK FEMALE.

PATRON CLAIMS THAT THE ROUTE 3 TRAVELING NB FROM CBD AT 1:10AM ON 1/25/15 THE OP WAS RUDE AND NASTY TO ALL THE PAX. WHEN PEOPLE WERE ASKING HER QUESTIONS SUCH AS "DOES THIS BUS GO DOWN BISCAYNE BLVD?" SHE WOULD SNAP BACK AT THE PAX SAYING "DIDNT YOU LOOK AT THE BUS SIGN?". VEH#4105,RUN#5837,BADGE#3680

Bus route 3 sb was terribly packed when i boarded at 76th st @ biscayne blvd and I forced to stand past the yellow line by the driver. Driver insisted that I and another lady move back despite the fact that it was impossible to do so. Absolutely ridiculous how poor the system is that buses are packed to the brim especially due to buses not running on their schedule while even some buses never show up. Then to top it off have bus drivers act rudely to passengers when we are unable to follow their requests. Packed bus with a rude driver and still picking up passengers. Ludicrous. run # 5016, veh # 9112, badge # 6583

W/C PAX STATED SHE LOCATED ON NE 171 ST/ 19 AVE WHEN RTE 3 SB ARRIVED AT 2:46 PM THE OP LOWERED THE LIFT BUT THE PAX'S WHEEL COULDN'T GO UP THE RAMP BECAUSE THE LIFT WAS NOT LEVELED TO THE GROUND EVENLY, PAX ASKED THE OP CAN HE PULL THE BUS UP A LITTLE OP SAID NO AND HE LEFT THE PAX. RUN# 5029, BAD# 3532, VEH#

PAX CLAIMS SHE HAS AN REGIONAL MONTHLY PASS AND CLAIMS IT DID NOT BEEP ON THE RT 3 AND OP GOT UPSET AND STARTED TO YELL AT HER. PAX WAS SHOWING THE RECEIPT TO THE OP SHOWING IT'S AN MONTHLY PASS BUT DID NOT CARE AND KEPT ON YELLING AT HER. OP MOSS, BADGE#2422, RUN#5017, VEH#02174 SHE CLAIMS SHE PAYS A LOT MONEY $145 FOR THE PASS TO HAVE AN RUDE NASTY OP SCREAMING AT HER ID OP AS AN BLACK AFRICAN AMERICAN FEMALE WITH VEH#02174, OP MOSS, BADGE#2422, RUN#5017

PAX STATED HE WAS WAITING ON THE 3 BUS GOING N/B AT 4:08 PM ON BISCAYNE BLVD NE 54 ST PAX STATED HIS CARD DID NOT WORK ON THIS 3 BUS HE JUST GOT OFF THE 54 BUS SO IT SHOULD HAVE BEEN A TANSFER.OP TOLD HIM HE NEEDS TO PAY.PAX HAD A 20.00 BILL ASKED COULD HE GET CHAGE NO ONE HAD CHARGE ON THE BUS. "SHE DISPICABLE" OP SAID "YOUR MAMA" PAX ASKED HER WHAT SHE SAID OP "REPEAT IT AGAIN" WHEN PAX WAS GETTING OFF THE BUS PAX SAID "YOUR ARE DISPICADLE BITCH" OP SAID "YOUR MOTHER AND GO SUCK A DI-K". * Video was req* RUN 6213 VEH 2117 BADGE 6065

CALLER SAID HE BOARDED THE RTE 3 TRAVELING S/B FROM BISCAYNE BLVD/ 64TH STREET, HE HAS THE FLU AND IS ANEMIA, OP WAS AKSED TO LOWER THE TEMPERTURE, OPM SIAD NO VERY NASTY , PER CALLER AND OP WAS ASKED HIS BADGE # OP REPLIED I DON'T HAVE ONE. CALLER FELT THAT OP WAS VERY NASTY. CALLER WAS EXPLAINED A/C PROCEDURES WAS ADVISED TO CARRY A LIGHT JACKET. VEH#3120, BADGE#3885, RUN#5033

Pax claims she boarded route 3 sb at Aventura Mall at approx 7:37pm and during the ride noticed the oper allowing 2 young females, to stand in front of the yellow line and dance. Then once they got off she approaced the oper and asked him how was his day? but the oper told her "go sit down, don't talk to me!" Pax also says when she rang the signal to stop at ne 171st st @ ne 19th ave (8:10pm) the oper stopped the bus, but refused to open the door (lauging) and allow her to exit until a waiting pax started banging on the door to get in. run # 5026, veh # 5127, badge # 2584

CALLER STATES SHE BOARDED BUS AT THE LOC 48TH ST/BISCAYNE BLVD AROUND 1:00PM, STATES BUS OP MALE HAITIAN, VEH 5127. TOS SHOWS OP CLERIZIER #2584, STATES BUS OP LET HER OFF AT A DIFFERENT STOP INSTEAD WHERE SHE WANTED TO EXITED THE BUS NEAR 36TH ST/BISCAYNE, ON 3SOUTH, STATES SHE'S DISABLED.

DISABLE PASSENGER SAID THE BUS 3 S/B AT 90 ST BISCAYNE BLVD AT 2:25 PM, HE DID NOT PULL TO THE CURB AND A LADY COMPLAINED, OP STATED "THIS IS PUBLIC TRANSPORTATION; NOT A LIMO SERVICE" VEHICLE 05129, OP HARRIS, BADGE 3434, RUN 5352

BETWEEN 28 AND 29 STREET AND BISCAYNE BLVD. DRIVER OF ROUTE 3 SOUTHBOUND REFUSED TO HOOK UP THE REAR RIGHT RESTRAINT STRAP, THEN SHE HOOKED IT UP.THEN SHE REFUSED TO PROPERLY ATTACH THE FRONT LEFT WHEELCHAIR RESTRAINT STRAP, THEN SHE PROCEDED TO FORCEFULLY ATTACH IT UNSECURELY AND THEN PROCEEDED TO OPERATE THE BUS'''EVEN THOUGH I ASKED HER NOT TO AND I EXPLAINED I WAS UNSAFE''' YET SHE CONTINUED OPERATING THE BUS UNTIL I''' YELLED''' STOP, EXPLAINED AGAIN I'M UNSAFE!!! I CALLED THE POLICE AT 5:56 P.M. AT APPROXIMATELY 7:00 P.M THE TRANSIT SUPERVISOR ARRIVED ON THE BUS, EVENTUALLY ATTACHED THE RESTRAINT PROPERLY THEN HE REFUSED TO PROVIDE ME ANY INFORMATION OF HIM AND NO REPORT NUMBER AND HE REFUSED TO HAVE THE VIDEO PULLED FROM THE BUS. *see ir # 884335* run # 5831, veh # 2068, badge # 6602

MOTORIST REPORTS THAT DRIVER OF BUS #02135 ON BISCAYNE BLVD AND NE 69 STREET ON 12/17/14 AROUND 10:15 AM THREW A HANDFUL OF TRASH OUT THE WINDOW OF THE BUS AND ONTO THE STREET.

CALLER STATES BUS OP ON BUS 3NB AROUND 7:32AM, VEH 4139 LVG FROM 163RD ST/BISCAYNE BLVD , CALLER STATES HE GOT BUS AN SAID GOOD MORNING, LOOKING AT BUS OP SHE TURN HEAD DIDNT GREET HIM. TOS SHOWS OP JOHNSON 6216 VEH 4139.

I'm standing at the bus stop at biscayen blvd @ 34th st at approx 6:07am and I flag down the bus route 3 sb, however, the driver almost goes passed me. I flag him down and he finally stops. When I get inside, he has the nerve to tell me that I should be "out in front of the bus".....whatever that means. What a rude, inconsiderate moron! run # 5013, veh # 4139, badge # 6555

PASSENGER IN (WHEELCHAIR) STATED THAT SHE WAVED HER HAND BEFORE THE BUS 3 TRAVELING NORTHBOUND ON 79TH ST/ BISCAYNE BLVD AT 12:20PM SHOWED UP AND THE OPERATOR WENT PASS THE STOP AND THEN LET ALL THE PASSENGERS BOARD FIRST.OPERATOR THEN PUT THE WHEELCHAIR ON AND BEGAN TO TELL THE PASSENGERS TO MOVE BACK AND THE PASSENGERS DIDN`T WANT TO MOVE. PASSENGER STATED THAT THIS OPERATOR WAS VERY RUDE AND SAID TO PASSENGER THE NUMBER IS 311. PASSENGER HAD SAID THAT SHE WAS GOING CALL. VEHCILE#3127/ BADGE#/3421/ RUN#5018

wheelchair pax claims he boarded route 3 nb at approx 4:30pm at omni and after he boarded a female pax boarded and put her items on the wheel well area and the wheelchair pax told the oper who repeatedily asked the female pax to remove her items, but she refused. Oper continued the route. Wheelchair pax then told the oper to call his supervisor to or he will call the police, which he eventually did and was told by police to call Transit and make a report. Oper refused to call BTC or police to have female pax removed. Wheelchair pax advises he has several lawsuits in the past and currently with the County and plans to go file a lawsuit now. Pax asked for MDT Records Request Info/Advised....Video Requested run # 5130, veh # 2105, badge # 2922

FEMALE PAX ON 11/19/14, 11:50 AM, AT 163RD STREET MALL, ABOARD, ROUTE #3-AVENTURA, VEH. #09909, CLAIMS THE OP. HAS NOT ARRIVED AND THE BUS HAS BEEN PARKED AWAITING THE REPLACEMENT FOR 10-15 MINUTES. VEH. #09909 RUN #5024 BADGE #6037

After stepping off the FIU Shuttle bus I saw two bus number 3's parked at the N.E 151 street location just over the light. I prompted ran across the grassy area to catch the bus. One bus took off right away while other remained parked to allow a Hispanic male passenger wearing a grey shirt and baseball cap retrieve his belongings off the left side of the green transit sign at the bus stop. I ran behind the passager fully aware the next number 3 wasn't scheduled to arrive until 9:20 pm as I assumed that 8:50 route 3 bus was running early.Here is where the incident occurred in exact detail. As I stepped on the bus with my body about 75 percent in with my buttocks being the 25 percent out the door the driver a dark skinned Black male somewhere between his 30's than slams the door attempting clos the door with my body still wedged in the doorway not once not twice but three times each time it closed compressed my breast and shoulder blade area.Now in shock physically as the driver finally decides to open the door for me a 5 foot Black female passenger wearing a blue and white striped shirt and dark blue circuit 1999 Old Navy jeans I am not hysterical and seeking an apology which your extremely rude transit driver does not give but rather rolls his eyes as if to say I shouldn't have tried to come onto the bus.I am not screaming at his "what the expletive is wrong with you? Am I not a person?" After not getting a response other than how he is going to call the cops because I am screaming in his ear I attempted to leave the bus.Even this caused a problem with this man as I gathered my belongings,he stopped short my IPad flew not wedged between the doorway as he thought it funny to attempt to crush my IPad under the doorway of sweeping black bristles which led to get even more irrate and verbal with this cold unfeeling man who has no regard for human life. Apparently, the only person who is a person in his world is him. I refused to stop screaming because one he seems to in

Pax states: The bus was a half hour late but what really bothered me and other passengers was the foul and nasty attitude of the female bus driver. I was accompanying my grandpa who is disabled and in a wheelchair. It is usual that the driver lowers the ramp, then proceeds to get out of their seated area and ask people sitting in the handicap section to move while they lift the chairs and make room accessible to accommodate the wheelchair. This belligerent bus driver SHOUTED at me and my disabled grandfather to get on while people were still seated in the wheelchair area and while she was still behind her seated window partition. I asked if she was going to lift the seats first and clear the way, as is the usual procedure and she proceeded to shout again and say "Get on the damn bus!" I was shocked and as we proceeded up the ramp she opened her partition hitting the wheelchair and started yelling at the people to get up and move, with a nasty attitude, mind you. Then while I was situating my grandpa to be secured in place, she started snapping her bubble gum and giving dirty looks. I asked her if she was having a long night and she proceeded to give me another foul look and become confrontational and said, " No! I'm not having a long day, I just need you to let me do my damn job!" Once again, people were talking and surprised as me and I asked her why she had such a bad attitude. To which she angrily replied, " I don't have no damn attitude". She proceeded to go back to her seat and started shouting again at patrons to get on her bus with the ramp still down, to which people replied, "we are used to boarding only after the wheelchair ramp has been lifted back in place" and she nastily shouted, " C'mon get on this bus now!" She was acting completely inappropriate and out of line. As she continued her route, she continued giving lots of attitude and foul customer service to other passengers who had perplexed looks on their faces. Clearly, she was in a bad mood and

PAX STATED SHE ON THE # BUS GOING N/B AT 12:40 PM THE OP WAS RUNNING LATE DUE TO LEAVE THE OMNI STA AT 12:33 PM BUT WAS TAKING HER HAIR LOSE . RUN 5333 BADGE 2910 VEH 2138

PASSENGER SAID THE BU 3 S/B AT 163 ST BISCAYNE BLVD 8:85 AM, OP GOT UPSET , BECAUSE THERE WAS A BANANA PEEL ON A SEAT AND SHE TOOK A BAG TO DISCARDED. OP SHOULD APPRECIATE THAT SOMEONE DISCARDED THE BANANA PEEL . YOU CAN SEE IT ON THE VIDEO VEHICLE 04120, BADGE 2256, OP LAING, RUN 5011

patron claims that the op for the route 3 veh# 5129 traveling sb from 180st/biscayne blvd would not kneel the bus for her. the patron says she was very arrogant and rude to her about just lowering the bus for her. patron also says every individual getting on the bus following her was rudely spoken to by her. badge#3729,veh#5129,run#5182

CALLER STATED THAT ON LAST FRIDAY 10/24/2014 @ 5:15PM OP CLOSED THE DOOR AND HIT THE PAX ARM WITH THE DOOR PAX STATED SHE WAS NOT HURT RT#3, RUN#5027, VEH#02115, BADGE#3656

CALLER STATES THAT SHE BOARDED THE ROUTE 3 HEADING NORTHBOUND AT THE 163 STREET MALL AT 400P. SHE IS COMPLAINING BECAUSE WHEN SHE GOT ON THE BUS, SHE TAPPED HER CARD, BUT INSTEAD OF THE OPERATOR WAITING FOR HER TO SIT DOWN, SHE JUST TOOK OFF. AS A RESULT, SHE FELL DOWN. SHE MENTIONED THAT SHE WAS NOT HURT IN ANY WAY, BUT THE OPERATOR SHOULD BE MORE MINDFUL OF THE ELDERLY PASSENGERS. OPERATOR IDENTIFIED AS JEAN-BAPTISTE #2988/VEHICLE #9915/RUN #5024

The bus oper of route 3 sb scheduled at Aventura Mall at 10:12pm was extremely disrespectful, not only to myself but to many of the other passengers. After asking a simple question regarding the route the bus was taking she replied extremely sarcastically and condescendingly, mocking me for even asking why a southbound bus was crossing 203rd street when it left Aventura Mall on 195th. I understand she is trying to enforce the rules and keep order when she interrogates nearly every passenger that enters the bus, but the way she goes about it is demeaning and wrong. I have had one other incident with this particular driver in which she mocked me for asking a simple question run # 5035, veh # 612, badge # 3680

INCIDENT TIME 300PM- PAX CLAIMS AT THE MALL 163RD ST THERE WAS A SWITCH OF OPERATORS AND UPON BOARDING THE BUS HE TOLD THE NEW OP "THAT OP BEFORE SHOULD OF WAITED TO DO THE SWITCH AND NOT JUST GOT OFF AND SAYING AND LEFT THE DOORS OPEN BECAUSE HE WAS CONCERN SOMEONE COULD TAKEN THE BUS". THE OP TOLD PAX THAT SHE WAS NEXT TO THE BUS. PAX CLAIMS OP GAVE HIM A NASTY LOOK AND TOLD HIM TO SEAT DOWN. ID OP AS BLACK AFRICAN AMERICAN FEMALE WITH VEH#06123, OP MCLEDO, BADGE#3389, RUN#5130

INCIDENT 257PM PAX CLAIMS OP GOT TO MALL 163RD ST AND OP GOT OFF WITHOUT SAYING ANYTHING HE PAX WAITED BETWEEN 2-3 MINS WHEN THE SWITCH OF OP TOOK PLACE. PAX FEELS OP SHOULD SAID SOMETHING TO PAX ABOUT THE SWITCH. ID OP AS A BLACK AFRICAN AMERICAN MALE WITH VEH#06123, BADGE#3389, OP MCLEOD, RUN#5333

INCIDENT OCCURRED ON 10/10/14 AROUND 10:45 PM ON THE SOUTHBOUND ROUTE 3 AT BISCAYNE AND 135 STREET. DRIVER WAS IN A HURRY AND STOPPED THE BUS PAST THE STOP. SEEMED TO WANT TO AVOID PICKING UP ANOTHER PASSENGER WHO WAS NOT YET AT THE STOP. COMPLAINANT WAS ACCUSED OF MOVING SLOW TO ALLOW THE OTHER PERSON A CHANCE TO BOARD. PAX TOLD DRIVER THAT SHE DROVE PASS THE STOP AND THAT SHE WAS NOT GOING TO RUN TO GET ONBOARD. THIS SEEM TO UPSET THE DRIVER WHO TOOK OFF ABRUPTLY THEN MADE A JERK STOP TO THE BUS. PAX THINKS THAT THE DRIVER DID THIS ON PURPOSE. SAYS SHE ALMOST FELL AND IS GLAD THAT SHE DIDN'T. DURING THE TRIP THIS DRIVER YELLED A LOT AT HER PAXS. VERY UNPROFESSIONAL ABOUT EVERYTHING FROM INQUIRIES ABOUT BEING LATE TO THE FARE.

CALLER STATES THAT HE IS AN ELDERLY MAN THAT WALKS WITH A CANE AND ATTEMPTED TO BOARD ROUTE #3-SOUTH AT THE CORNER OF 36TH ST/BISCAYNE BLVD APPROX 11:45AM. CALLER STATES THE BUS WAS FULL AS WERE THE HANDICAP SEATS. CALLER ASKED SOME OF THE PAX'S TO LET HIM SIT AND NO ONE BUDGED, HE THEN TOLD THE OP AND THE OP SAID SHE COULD NOT DO ANYTHING. RUN #5020 VEHICLE #02114 BADGE #2431

passenger stated that she boarded the bus 3 traveling northbound on 146th st/biscayne blvd at 12:19pm. and when the operator got to 163rd st/biscayne blvd for her to get off. a passenger was getting off and she followed behind the passenger in front of her. she had a box in front of her and her bag on her arm and when she got to the door to get the off the operator had let out the lift and the passenger felt forward off the lift on her hands. passenger hurt on her right hand (2) fingers middle/index and on her left hand (3) fingers middle/index/little and they both are swollen but the left finger is more hurt due to being very painful,bruised and twisted the middle finger. passenger said that she is very upset on how the operator handled the accident it was very badly and he was very rude and unprofessional. if she had not insisted that he give a report or something operator was not going to call dispatch or the police. passenger have operator her information. operator had put out of service on the bus also had the passengers that was on the bus to get off. passenger said to the operator told her she had to get off ,operator was about to drive off with passenger. passenger was given Risk Management # and Feedback. VEHICLE#5129/BADGE#2844/ RUN#5015 IR# 871494

pax states that bus oper 3-Downtown @ 16th st/BB @ 9:55a failed to stop for wheelchair pax. Pax said this has happened many times. v-3116 bdg-3294 run-5024

Pax is making a complaint on the operator of the route 3 heading south from 116 st biscayne around 2:50pm for yelling at her. Pax states when she boarded the bus ready to swipe her card the operator started yelling at her to get to the back failing to explain that the fair box was not working. run#5028 VEHI#02124 BADGE#3532

The 3 bus broke down at SE 1st St and Biscayne. The driver of the bus, a black female whose name I did not het, pulled up to the bus stop to pick up some passengers and then the bus would not start moving again. She proceeded to turn the bus off and back on again but the bus would not come back on. She then called someone on her phone and got off the bus. After a few minutes everyone got off the bus because we realized the bus was broken down. The driver did not say anything to the passengers. The driver should have at least informed the passengers of what was going on or told us how soon another 3 bus would be here. It is extremely rude and unprofessional for the bus driver to not even inform the passengers of what is going on, we are the ones who paid to ride the bus to our destinations and then we have get off the bus with no explanation and no refund, only to have to pay another bus (after waiting on the next bus to come) to take us to our destinations. After getting off the 3, I got on a C bus to ride to the Omni station in hopes that I could catch a different bus. At the Omni Station I noticed that there was blood all over the 3 bus stop. That is not only disgusting but also unsafe. For the amount of money I spend a month on the MDPT system, probably at least 100 dollars if not more, I think it is reasonable for me to expect to be treated with respect (being informed as to what is going on when the bus is off and won't move from the spot it is in) and to be safe from diseases at the bus stops. Tonight was a terrible experience with the public transportation, one that was completely preventable if MDPT was more attentive towards their customers. Bdg# 6410 Woods, Shayla Run# 6220 Veh# 3124

passenger in scooter stated that when she boarded the bus 3 traveling northbound at 7:09 am operator didn`t let up the seats for the scooter to be placed in area when she boarded.passenger said that the operator sat in his seat as she was moving back/forth seating in the aisle waiting for the operator the operator finally got out of seat and pulled up the seat for the scooter to be placed in. passenger said that the operator had a very nasty attitude, angry with rage. she felt scared of him. also the operator was jerking / slamming on the brakes and was speeding. VEHICLE#2108/ BADGE#2760/ RUN#5014

pax states that bus oper 3-Downtown @ 5:15a let a pax play music real loud on his phone v-5128 bdg-2605 run-6206

CALLER SAID HE BOARDED THE RTE 3 TRAVELING S/B ON 107TH STREET/ BISCAYNE BLVD, AROUND 807PM, HE ASKED THE OP TO ASSIT HIM IN GETTING A SEAT HE IS DISABLE AND OP TOLD HIM HE HAS TO FIND A SEAT. HE FELT THAT OP SHOULD HAVE ASSISTED HIM. CALLER WAS EXPLAINED THE POLICY OF MDT. CALLER WAS GIVEN A SEAT FROM ANOTHER PAX WHOM OVERHEARD THIS CONVERSATION. VEH#4121, BADGE#2584, RUN#5026

CALLER STATES BOARDED BUS 3SB AROUND 5:45AM, BLACK MALE OP DRIVING VEH4139, CALLER STATES FAMILY TRYING TO BOARD BUS WITH STROLLER MAN & HIS WIFE AND TWO CHILDREN, BUS OP STOP BUS AT NE 79TH ST/BISCAYNE, CALLER STATES THIS MAKES HIS MISS HIS CONNECTION TO HIS NEXT BUS. TOS SHOW NO OP, RUN5013.

MALE PAX ON 09/10/14, 5:00 PM, AT BISCAYNE BLVD. @ NE 96 ST, BOARDED ROUTE #3-DOWNTOWN, PLACED THE GOLDEN PASSPORT FOR PEOPLE UNDER 65 YRS OLD ON THE FARE BOX AND WAS TOLD BY OP. THAT THE CARD WAS NO WORKING. PAX FEELS THAT OP. SPOKE TO HIM IN A VERY UNAPPROPRIATE MANNER AND ARGUES THAT HIS CARD IS GOOD AND IT HAS BEEN WORKING ON OTHER BUSES THROUGH THE DAY. VEH. #03120 RUN #5033 BADGE #3899

Pax states: Well, this is not the first time that this has happened. The driver just stops without reason or gets off the bus to smoke or talk on his cell phone. Because of that, I have been late for work. Today this is no exception. Why can these people do their jobs which, they are getting paid for? Can they deliver us ON TIME to our destination? ROUTE 3, SB, AVENTURA MALL VEH # 03134, RUN # 5818, BADGE # 2783

CALLER STATED THAT HE ATTEMPTED TO CATCH THE BUS RT#3 S/B AT NE 112TH ST/ BISCAYNE BLVD, CAUGHT THE BUS BEFORE THE BUS LEFT THE STOP, BUS WAS AT A TRAFFIC LIGHT, OP TOLD THE PAX " I DON'T HAVE TO LET YOU ON THE BUS" AND PULLED OFF. STATED THE PAX. VIDEO REQUEST 3:00P - 3:20PM PAX BOARDED ANOTHER BUS AND CAUGHT UP WITH THE RT#3 BUS IN DOWN TOWN, PAX APPROACHED THE OP STATING "THAT'S WAS REALLY MESSED UP WHAT YOU DID BACK THERE" PAX THEN STATED THE OP GOT VERY UP SET AND STARTED CURSING SAYING "GET THE FU$$ AWAY FROM ME AND ILL FU$$ YOU UP" RAN INTO THE BUS AND GRABBED SOMETHING TO HIT THE PAX WITH . VIDEO REQUESTED 3:40PM - 4:00PM

INCIDENT TIME 1230-1250PM WHEELCHAIR PAX TOOK THE RT 3 (NB) AND GOT OFF AT AVENTURA BLVD NE 27TH AV AND ONCE SHE GOT OFF THE RAMP SHE FELL FORWARD TO HER LEFT SIDE HITTING HER BACK AND HIP. OPERATOR GOT OUT OF THE BUS TO HELP HER BACK UP AND PUT HER OXYGEN TANK BACK ON THE WHEELCHAIR . OP ASKED HER " ARE YOU OKAY". SHE SAID YES BUT HAS PAIN IN LOWER BACK AND HIP. PAX IS GRATEFUL FOR THE OP ATTENTION TOWARDS HER. EASY CARD USED#0161-0663-3943-9191-6806. PAX IS WEARING BLACK PANTS WITH PURPLE SANDALS AND PURPLE T-SHIRT AND WEIGHTS 280 POUNDS. ID OP AS A BLACK AFRICAN AMERICAN, OP CHARLES, BADGE#2782, VEH#04153, RUN#5025

PASSENGER SAID THE BUS 3 N/B AT 165 ST NE 12 AVE AT 3:55PM, OP STOPPED BEHIND ANOTHER BUS. THE OTHER BUS LEFT AND HE WAS LEAVING THAT IS WHEN THE PASSENGER AND ANOTHER LADY RAN TO THE BUS , PASSENGER FELL ON THE SIDEWALK AND BROKE HER GLASSES, RIGHT HAND IS INJURED, RIGHT LEG, RIGHT WRIST AND RIGHT KNEE. SHE IS IN PAIN VEHICLE 04139, BADGE 2005, OP PECHA, RUN 5023 SHE INSISTED

CALLER STATED THAT HE IS IN A WHEELCHAIR, CALLER WAS LOCATE ON NE 29TH ST & BISCAYNE BLVD HEADING SOUTHBOUND AT 12:09 PM. CALLER STATED THAT HE WAS FIVE FEET AWAY FROM THE BUS STOP, BUT THE OPERATOR FAIL TO STOP FOR PICK UP. BADGE# 3536 VEH# 4162 RUN# 5810

PAX STATED HE WAS WAITING ON A # 3 BUS GOING S/B AT OMNI STA AT 8:08 AM THE OP WAS GETTING ON THE BUS WHEN THE PAX CAME BEHINDE HER AND TAP HIS CARD AND WENT TO DEAT DOWN THE OP CALL HIM BACK UP TO ASKE WHY HE DID NOT WAIT TELL SHE SAT DOWN AND TELL HIM TO COME ON PAX SSAID HE DID NOTING WRONG AND THE OP SAID SHE WAS GOING TO THROW HIM OFF THE BUS.\ RUN 6213 BADGE 3448 VEH 4165

Pax is making a complaint on the operator of the route 3 heading north from 36 st biscayne around 1:00 pm for eating while operating the vehicle. run#5010 vehi#05127 badge#2149

CALLER STATED THAT HE BOARDED THE RTE 3 HEADING SOUTHBOUND AT 11:15 PM WITH A FREIND. WHEN THE BUS REACH THE OMNI THE CALLER FRIEND WAS USING HIS HEADSET TO HIS PHONE, THE FRIEND STEP OFF THE BUS, THE CALLER STOOD IN THE DOOR WAY TRYING TO GET HIS FRIEND TO GET BACK ON THE BUS WITH HIS HEADSET. CALLER STATED THAT THE OPERATOR DIDN'T SAY ANYTHING TO HIM, OPER PUSH THE CALLER HARD AS HE COULD OFF THE BUS AND DROVE OFF. THE OPERATOR DROVE RETURN TO THE OMNI TERMINAL HEADING NORTHBOUND AT 2:20 PM. CALLER STATED THAT THE POLICE BOARD THE BUS AND ASK THE OPERATOR DID HE PUSH THE CALLER, THE OPERATOR REPLIED "NO" SO THE POLICE TOLD THE OPERATOR TO PROCEED WITH HIS ROUTE. CALLER STATED THAT HE COULDN'T POSITIVELY ID THE OPERATOR.CALLER ALSO STATE THAT HE BROKE HIS HEADSET TO HIS PHONE WHEN HE WAS PUSHED AND ALSO HE IS GOING TO THE HOSPITAL LATER ON TODAY BECAUSE HIS BACK AND HIS LEFT HAND IS HURTING. POLICE REPORT #PD#140814295925 VIDEO REQUESTED. BADGE# 1280 RUN# 5037 VEH# 4139

CALLER STATED THAT HE BOARDED THE RTE 3 HEADING NORTHBOUND AT 1:14 PM AT THE GOVERNMENT CENTER. CALLER STATED THAT WHEN HE REACH THE 163 RD ST MALL THE OPERATOR TOLD THE CALLER HE HAD TO EXIT THE BUS WITH NO EXPLANATION. CALLER STATED THAT WHEN HE GOT OFF THE BUS THE OPERATOR LET AN AFRO AMERICAN LADY BOARD THE BUS AND HE PULL OFF. REQUESTED VIDEO. BADGE# 3009 RUN# 5032 VEH# 9975

Pax states: I had requested a stop at the first stop on 163rd St and the bus was stopped at the red light at Biscayne ready to turn left. I was stood with my bags at the wheel arch waiting to exit the bus when the driver started screaming at me to "Fall Back". I said that I was behind the yellow line and waiting to exit. He said that the yellow line was not for that and I had to move down the bus. I repeated that I was leaving the bus. He kept shouting at me to move right down the bus. I asked him what was he going to do. Throw me off the bus at the next stop? Hw wouldn't listen but kept shouting at me to sit down. When he turned the bus into 163 st he kept stabbing the brake trying to make me fall. This is the first time that I have had a problem with a driver the are usually very helpful. ROUTE # 3, NB, at 7pm VEH # 04139, RUN # 5023, BADGE # 2005

PAX STATED HE BOARDED RTE 3 SB AT 94 ST/ BISCAYNE BLVD AT 1:05 PM. PAX STATED HE ASKED THE OP DOES SHE KNOW WHERE THE COURTHOUSE ON 175 NW 1 AVE IS LOCATED? OP REPLIED, I DON'T KNOW, EVERY QUESTION HE ASKED THE OP SHE RESPONDED WITH I DON'T KNOW. PAX STATED THE OP'S ENTIRE DEMEANOR WAS NONCHALANT AND THE OP WAS DRVING FAST ANDTHEN SHE WOULD HIT THE BRAKES VERY HARD, AND SHE WAS JUST BLOWING HORN FOR EVERYTHING. PAX STATED THE OP NEEDS A SECRET SHOPPER TO RIDE THE BUS AND JUST OBSERVE THE OP. RUN# 5017, BAD# 2011, VEH# 03120

INCIDENT TIME 2:33PM AT BB 61ST RT 3 (SB) WHEELCHAIR PAX WAS ON THE RT 3 WHEN A BIKE FELLED OF THE BUS. PAX CLAIMS BUS WENT OUT OF SERVICE AND PASSENGERS GOT OF THE BUS TO TAKE ANOTHER BUS AND CLAIMS SHE TOLD THE OP TO ASK THE RT 93 TO WAITE FOR HER . TWO 93 ARRIVED FIRST ONE LEFT SECOND ONE OP ASKED TO WAITE BUT OP LEFT. PAX FEELS OP FAILED TO ASSIST HER IN A TIMELY MATTER AND LEFT ALONE ON THE BUS. ID OP AS A BLACK AFRICAN AMERICAN MALE WITH VEH#04153, OP CHARLES, RUN#5025, BADGE#2782

CALLER STATED THAT HE GOT ON ROUTE 3 SOUTHBOUND FROM 163 RD ST MALL HE GOT IN A CONFRONTATION WITH ANOTHER PASSENGER THE MAN ASKED THE OPERATOR TO CALL THE POLICE AND THE OPERATOR REFUSED. ROUTE 3 DOWNTOWN, RUN #5040, BADGE #3400, VEHICLE #04120, OPERATOR LINCOLN L HIGGINS.

PAX STATED SHE WAS SEVERAL OTHER PAXS WERE LOCATED ON NE 79 ST/ BISCAYNE BLVD WHEN RTE 3 ARRIVED AT 11:28 AM THE BUS HAD A OUT OF SERVICE ON THE BUS, SO PAX ASSUMED THE BUS WAS NOT THE 3 NB, THE OP THEN CHANGED THE DESTINATION SIGN TO 3 AVENTURA AND JUST PULLED OFF FROM THE STOP NOT ALLOWING ANY PAX TO BOARD THE BUS. RUN# 5014, BAD# 3482, VEH# 04153

CALLER STATED THAT THE OPERATOR ON RTE 3 HEADING NORTHBOUND AROUND 12:00 PM ON NE 123 RD ST & BISCAYNE BLVD ALLOW A PAX TO STAND ABOVE THE YELLOW LINE AND HAVE A CONVERSATION WITH THE OPERATOR. BADGE# 2844 RUN# 5015 VEH# 5129

Incident bus driver of route 3 nb at Omni at approx 4:45pm and a boarding customer arguing about stopping. I have never seen in over 40 years of mass transit an operator arguing with customer about stopping then the operator get off the bus at the stop and tells the customer "I will show you!!". Your driver got off the bus for over ten mins to make call and made over 25 customers sit and wait just because they wanted the passenger off the bus over a ridiculous verbal dispute. Incident was at around 5pm on bus # 04112. If you have a camera check your film your female bus driver's unprofessional behavior caused a huge inconvenience to all 25+ passengers. Some were tourist, who probably think Miami is an unfriendly place. I also have film showing you bus driver off the bus during this incident on the phone. I expect as a resident of Miami that this bus driver be reprimanded and dismissed if they have a history of unacceptable customer service behavior. I'm hoping corrective action can taken immediately so I never go through this bad experience again!! I not sure if this complaint will make a difference but if I ever go through this again I will reference this complaint and write a formal letter to Metro Dade senior leadership and copy my political representative. We can't show the public that you don't care about them. Thank you for reviewing my complaint! Please take corrective action immediately. SEE FEEDBACK # 120572 run # 5130, veh # 4112, badge # 2299

Pax states: The drive was very rude. She is not helpful when you ask her a question. I did not know how to use the car and she act like I should know. Is her job to help rider with their requests or problem as long is in the driver possibilities to do. ROUTE 3, NB, OMNI VEH # 09913, RUN # 5248, BADGE # 2436

CALLER STATED THAT LAST NIGHT HE GOT ON ROUTE 3 NORTHBOUND FROM 111 ST AND BISCAYNE AROUND 9:20 PM AND HE WAS WAITING SINCE 8:20 PM SO WHEN HE GOT ON THE BUS HE ASKED THE OPERATOR IF THIS WAS THE 8:20 PM OR THE 9:20 PM AND THE OPERATOR STARTED TO SCREAM AT HIM AND THEN A PASSENGER FROM THE BACK STARTED TO SCREAM AT HIM TO AND MAKING THREATS. ROUTE 3 AVENTURA MALL, RUN #6217, BADGE #6217, VEHICLE #05128, OPERATOR LAKIESHA R WALKER.

PAX BOARDED RTE 3 SB AT 167 ST / 17 AVE. PAX STATED SHE DIDN'T HAVE HER BUS PASS OUT AND SHE WAS LOOKING FOR IT IN HER PURSE, PAX STATED THE OP WAS TALKING VERY HARD TO HER AND WAS RUSHING HER. PAX STATED SHE HAS 2 WEEKLY PASSES AND WAS LOOKING FOR THE ONE SHE HAD BEEN CURRENTLY USING. PAX STATED IT WAS JUST THE MANNER THE OP WAS ADDRESSING HER. RUN# 5030, BAD# 6500, VEH# 04126

CALLER STATES THAT HE BOARDS ROUTE #3-NORTH AT 4:20PM AT 123RD ST @ BISCAYNE BLVD AND CLAIMS THAT WHEN HE GOT ON THE BUS THEIR WERE PAX'S STANDING ON THE YELLOW LINE BLOCKING THE ENTRANCE. CALLER STATES HE SAID EXCUSE ME AND NO ONE MOVED SO HE HAD TO SQUEEZE THROUGH WITH THE ITEMS HE HAD IN HIS HANDS. AT THE TIME HE WAS GOING TO GET OFF HE ALMOST MISSED HIS STOP AS THE SAME PEOPLE WERE BLOCKING THE FRONT AND HE STILL COULDNT GET OFF. RUN #5027 VEHICLE #04102 BADGE #6139

Caller states he boarded route 3 traveling southbound from the Aventura Mall at 3:30pm; pax claims that when bus first approached, she almost hit him coming so close to the sidewalk. Then, pax says he rang bell to get off on ne 171 st/ 21 ave and says that as he got off, the op closed the door on his arm. Pax says he had to bang on the door for op to reopen it. vehicle #3133, badge #6234, run #5032 Devan A Stubbs

CALLER SAID HE BOARDED THE RTE 3 TRAVELING S/B ON 119TH STREET/BISCAYNE BLVD, BUS WAS FULL AND OP WAS ASKED TO LET THE HANDICAP SEAT DOWN AFTER CALLER TRIED IT, IT WAS STUCK, OP SAID MAYBE IT IS BROKEN, ANOTHER PAX GOT ON AT 91ST STREET/ BISCAYNE BLVD, AND PULLED THE SEAT DOWN WITHOUT ANY PROBLEM. CALLER ALSO SAID OP WAS DRIVING VERY BAD, BUT COULD NOT DESCRIBE HOW TO ME. VEH#3122, BADGE#3001 ALBERTA V. HANNA, RUN#5019 OP ID FIELD NOT WORKING

PAX CALLED AND STATED THAT THE OP OF THE ROUTE 3 SB TOLD HIM WHEN HE ASKED HER TO TURN ON THE AC THAT SHE HAD IT ON THIS MORNING AND IT WAS TOO COLD. PAX SAYS HE ASKED A SECOND TIME, THEN SHE REPLIED "THE AC IS BROKE" CALL WAS MADE TO CENTRAL CONTROL, WHO CONTACTED OP WHO SAID THE AC WAS NOT OPERATING CORRECTLY. CONTROL WILLIAMS SAID HE WOULD DO A REPORT FOR A BROKE AC AND PAX SAYS THAT OP GAVE HIM TWO DIFFERENT STORIES. PAX BOARDED THE BUS AT NE 87 AVE/BISCAYNE BLVD AT 732 AM VEH 2141 RUN 5012 BADGE 6216

CALLER STATED THAT THIS MORNING AT 6:15 AM HE ASKED THE OPERATOR ON BUS #02042 WHAT ROUTE WAS THIS BECAUSE THE DESTINATION SIGN IS OFF SO THE OPERATOR STARTED TO SCREAM AT HIM AND THE CALLER STATED THAT 'S NOT A WAY TO TREAT A CUSTOMER. ROUTE 3 AVENTURA MALL, RUN #02042, BADGE #2011, VEHICLE #02042, OPERATOR JOANN MC MATH.

CALLER SAID HE BOARDED THE RTE 3 TRAVELING S/B OP HAD A FEMALE PAX AGAINST THE FAREBOX THE ENTIRE TRIP TALKING ALL THE WAY UNTIL HE REACHED THE GOVERNMENT CENTER, IN FRONT OF THE YELLOW LINE ALSO OP LET ANOTHER PAX BOARD AT THE SAME LOCATION WITH A DOG NO LEASH AND NOT A SEEING EYE DOG IN THE PRIORITY SEATS. WHEN OP WAS ASKED ABOUT THIS MATTER PER CALLER OP, REPLIED GO AHEAD AND CALL IN ON ME. CALLER IS NOT FROM HERE AND HE FEELS THAT ALL MDT OP'S AREN'T TRAINED WELL. this happen around 9:55am VEH#2138, BADGE#3176 ERLIN C. SAWYER II BUS ID FIELD NOT WORKING VIDEO WAS REQUESTED BY JOYCE GREEN

Pax states: The bus stopped and opened its doors. I had a bicycle and explained that this was the 1st time I was boarding a bus with a bicycle and I did not how to mount the bike on the front bike mount. He shrugged his shoulders, told me I'd have to wait for the next bus, then closed the doors right in front of me, and drove off. I had to wait for the next bus, which wasn't the #3, but the #16. I am appalled at the rudeness and lack of professionalism of this bus driver. I want someone to contact me and let me know what is being done about this. Thank you. VEH # 05127, RUN # 5026, BADGE # 2584

CALLER STATES THAT HE WAS WAITING AT THE BUS STOP LOCATED AT NE 135 STREET AND BISCAYNE BLVD AND WHEN THE ROUTE 3 ARRIVED AT 1050A HE BOARDED THE BUS(VEHICLE 3122/RUN 5019). UPON BOARDING HE ASKED THE OPERATOR WHAT BUS WOULD GET HIM TO THE OMNI QUICKER, OUT OF THE ROUTE 3 AND 93. INSTEAD OF GIVING HIM A SIMPLE ANSWER, THE OPERATOR TOLD HIM OBVIOUSLY IT WOULD BE THE ROUTE 93 BECAUSE IT DOESN'T MAKE ALL OF THE STOPS. HE SAYS THAT SHE WAS VERY RUDE SO HE GOT OFF THE BUS AT NE 123 STREET TO WAIT FOR ANOTHER BUS. OPERATOR IDENTIFIED AS MURRAY #2901/VEHICLE #3122/RUN #5019

CALLER STATES HE WAS AT CBD TERM AT 8:43A APPROACHING VEH# 9912 FROM THE SIDE. PAX STATES THE DESTINATION SIGN ON THE SIDE OF THE BUS WAS NOT WORKING AND HE KNOCKED ON THE DOOR TO ASK OP WHAT RT IT WAS. PAX STATES OP LOOKED AT HIM AND THEN TOOK OFF. VEH#9912 BN 1413 RUN 5010

PASSENGER SAID THE BUS 3 S/B AT 10:35AM AT 116 ST BISCAYNE BLVD, THE BUS IS BOUNCING BACK AND FORTH. THERE IS A PROBLEM WITH THE BUS OR OP IS A ROUGH DRIVER VEHICLE 03121 OP JOHNAKIN, BADGE 3745, RUN 5018

Pax states his golden pass did not work on the bus he notified the operator that he was on his was way to get it fix but the operator told him that didn't have anything to do with him he still needed to pay if he wants to ride the bus. Pax states he did not appreciate the way the operator spoke to him. RUN#5017 VEHI#02133 BADGE#0826.

CALLER STATES THAT A TOTAL OF THREE PAX'S GOT ON ROUTE #3-NORTH AT THE STOP OF 125TH ST/BISCAYNE BLVD AT APPROX 10:15AM ON 4/15/14. CALLER STATES THE FIRST PAX GOT ON JUST FINE, WHEN THE OP SAW THE 2ND PAX WAS PAYING CASH SHE ASKED HER THE CALLER TO GO AHEAD AND PAY WITH THE CARD SO SHE DID. HER EASY CARD WOULD NOT BEEP SO SHE CAME BACK. BOTH PAX'S STAYED BY THE FARE BOX ONE TAPPED THE CARD AND THE OTHER PLACING CASH AS THE OP PULLED OFF. CALLER TRIED HOLDING ON WITH HER LEFT ARM AS SHE FELL. SHE NOW HAS PAIN IN HER LEFT ARM AND NUMBNESS IN HER RING FINGER AND PINKY (LEFT HAND). SHE NOW ALSO HAS PAIN ON HER LEFT LEG ALL THE WAY DOWN TO HER ANKLE. RUN #5810 VEHICLE #04162 BADGE #3259 EASY TICKET#00011710518122714883 MONTHLY EASY TICKET...

PASSENGER CALLED TO COMPLAINT THAT HE BOARDED BUS 3 TRAVELING NORTH BOUND ON 03-31-2014 AROUND 12:15 PM ON BISCAYNE BLVD/NE 79 ST AND THERE WAS A WHITE AMERICAN FEMALE SMOKING AN ELECTRONIC CIGARETTE AND THE PASSENGER WENT TO THE BUS OPERATOR TO ALERT THE BUS OPERATOR TO ADDRESS THE ISSUE BUT THE BUS OPERATOR FAILED TO DO ANYTHING TO PREVENT THE FEMALE FROM SMOKING IN THE BUS. RUN # 5018 VEHICLE # 3121 BADGE # 3408

the pax states that she was waiting for the 3-bus on ne 84th st/biscayne blvd at 11:30a and when the operator arrived she step in, tap her golden passpport and card was expired. the pax states that the opeartor told her that she has to pay and she stated that she has no money . The op states that she she get paid on friday and these people allways doing this for free rides. the pax states that the op was stero typing her and getting slick at the mouth. in front of other pax"s. veh.#4132 badge#2931 run#5333

Pax claims at 79th st @biscayne blvd at approx 9:25pm the oper of route 3 sb allowed a drunk pax enter the bus with a plastic cup of alcohol and ride. run # 5036, veh # 6140, badge # 6150

OFFICER CLAIMS HE WAS AT THE BUS STOP FOR A INCIDENT THAT HAD HAPPEN AND WITNESS A PREGNANT WOMEN BOARDING THE BUS AND OP IMMEDIATELY TOLD PAX SHE COULD NOT BOARD BECAUSE THERE WAS NO SEAT FOR. ACCORDING TO OFFICER THE BUS WAS NOT FULL. ID OP AS A BLACK AFRICAN AMERICAN GAVE VEH#04125, OP AUSTIN, BADGE#3418, RUN#5022 OFFICER THOUGHT OP SHOULD OFF GAVE PRIORITY TO PREGNANT WOMEN TO SEAT IN THE FRONT.

PAX CALLED THAT A PAX IN A WHEELCHAIR BOARDED THE BUS AT NE 4 ST/BISCAYNE BLVD AS IT WAS GOING NB. PAX SAYS THAT THE PAX IN THE WHEEL CHAIR WAS CRUSHING HIS ANKLE AS HE BACKED IT UP, SO THE CALLER TRIED TO TELL THE WHEELCHAIR PAX AND NOTHING WAS DONE SO CALLER PUSHED WHEELCHAIR AND "EVERYONE BUS WAS BLACK AND AGAINST HIM AND STARTED YELLING AT HIM" PAX THEN TOLD OP TO STOP THE BUS SO HE COULD CONTACT THE POLICE. PAX SAYS THAT OP DID NOT STOP THE BUS FOR HIM

This is the second time I witnessed a bus route 3 nb not using the bus side lane for a bus to pull off and pick up/ drop off passengers. It's very frustrating that infrastructure was developed to keep the traffic moving during rush hour on 15th st @ biscayen blvd (near Hilton Hotel) and to see a transit employee frustrating drivers by not using the designated space. This is the second time I've seen this happen in a short time frame and it should be addressed with drivers. The first time I saw it in February the vehicle license plate was 226052. Thank you.

CALLER SAID A PAX WANTED TO EXIT THE RTE 3 TRAVELING N/B FROM THE OMNI BUS TERMINAL, OP NEVER OPEN THE BACK DOOR, CAUSED PAXS TO EXIT FROM THE FRONT DOOR.. PER CALLER DOOR WAS NOT BROKEN. VEH#3115, BADGE#3579, RUN#5033

CALLER STATED THAT AT THE BUS NO. 02111 LEAVING DOWNTOWN AROUND 10:50AM, A MALE, AFRICAN AMERICAN PASSENGER BOARDED THE BUS WITH A BICYCLE. CALLER STATED THAT THIS PASSENGER SEEMS INTOXICATED AS HE BEGAN USING BAD LANGUAGE AND BEING VERY AGRESSIVE TOWARDS THE OTHER PASSENGERS ON THE BUS. CALLER STATED THAT SHE HAD TO MOVE TWO TIMES TO OTHER SEATS AND OTHER ELDERLY PASSENGERS HAD TO DO THE SAME IN ORDER TO AVOID CONFLICT WITH THE PASSENGER. CALLER STATED THAT THE OPERATOR DID NOT ASSIST THEM, THAT SHE WAS AWARE OF THE ISSUE BECAUSE THE PASSENGER WAS STANDING AND WALKING ALL AROUND THE BUS, MAKING NOISES AND TALKING LOUD, BUT THE OPERATOR JUST IGNORED THE ISSUE. RUN 5014, VEH 02111, BADGE 3482

CALLER STATES AT 1135 AM SHE WAS EXITING THE BUS AT THE BACK ON THE RT 3 (NB) AT BB 156TH ST AND CLAIMS OP OPEN DOOR AND CLOSED IT HITTING HER RIGHT SIDE OF THE BREAST. PAX CLAIMS SHE RAN UP TO THE FRONT DOOR AND TOLD OP " DON'T YOU SEE YOU WHEN YOU CLOSE THE DOOR", YOU HIT MY BREAST. OP SAID SOMETHING BUT PAX COULD NOT MAKE OUT WHAT SHE SAID AND OP CLOSED THE DOOR AND LEFT. EASY CARD#016110148466228424961 WHITE FEMALE, BLOND HAIR WITH SHADES AND BLUE JACKET. ID OP AS A BLACK AFRICAN AMERICAN FEMALE WITH VEH#02127, OP STEVENS, RUN#5016, BADGE#3153

PAX STATED SHE WAS ON THE BUS AT BISCAYNE BLVD NE 109 ST AT 7:10 AM THE OP STOP VERY HARD AND SHE HIT HER BACK ON THE DOOR PAX SAID OP DID NOT ASK WAS SHE ALRIGHT PAX GOT OFF AT NE 79 ST AND NOW HER BACK IS HURTING . RUN 5019 BADGE 2952 VEH 2108

PATRON STATES HE BOARDED THE 3 HEADING NORTHBOUND FROM CBD AT 3:10 AM. PATRON STATES WALKS WITH THE AID OF A CANE. PATRON STATES THE OPERATOR REFUSED TO PULL CLOSE ENOUGH TO THE CURB. PATRON STATES HE THE REQUESTING TO LET OUT BY USING THE WHEELCHAIR LIFT. PATRON FELT"THE OPERATOR WAS RUDE IN TONE BECAUSE THE OPERATOR WAS SPEAKING LOUDLY STATING "HE WAS BEING A PROBLEM". RUN#6226 BADGE#3013 VEHICLE#03123 OPERATOR-COLSON SELWYN W

PAX IS MAKING A COMPLAINT ON THE OPERATOR OF THE ROUTE 3 HEADING NORTH FROM 19 ST BISCAYNE BLV FOR DROPPING THE LIFT IN A GRASSY AREA WITCH MADE IT HARD FOR HIM TO BOARD. RUN#5812 VEHI#05129 BADGE#2844

caller states boarded bus at 36th st/biscayne blvd 3sb, veh 2115, bus op couldnt secure w/c, caller states husband is her PCA, and put him further from her, states black male op. tos shows Porter #0826

caller states bus op had altercation last sunday with, didnt stop at bus stop 151st st/biscayne blvd this sunday, around 4:20pm, states he kept going 3sb, caller states he took another later, when they reach 79th st, the earlier bus broke down, he told bus op see what happens to nasty people. states bus op short brown skin man, bald, wears long sock with shorts, and vest. tos shows op Jackson veh 5192, #3925 run 6217.