CALLER STATES HE BOARDED 38NORTH LVG AROUND 2:37PM FROM 312TH ST/BUSWAY, VEH 5162, STATES BLACK MALE DRIVING BUS , STATES THEIR IS PAX'R STANDING IN FRON OF THE YELLOW LINE, BY THE WINDOW, TALKING WITH THE BUS OP, CALLER STATES BUS OP NOT ENFORCING THE RULE, MAKE PAX'R GO SIT DOWN. 3592BADGE, RUN 3160-01.

pax stated he was on the # 38 bus going n/b at busway and 152 st at 10:00 am the bus op press on brakes hard and pax daughter came out the seat and hit her head on the pole the made a bruise she was seating in the back off the bus this was a 2 year old. run 3891 badge 6820 veh 9524

CALLER STATES BUS OP ON BUS 38NORTH PICKING UP TOO MANY PAX'RS, STATES BUS SUPER PACK, SUPER SLOW DRIVING, STOPPING EVERY FIVE MIN. TO LET PEOPLE ON THE BUS, VEH 3106, HE'S WHITE HISP MALE. CALLER BOARDED BUS AT 9:00AM LVG FROM 296TH ST/US 1. *run # 3142, veh # 3106, badge # 6644...tajt

PASSENGER COMPLAINED RE: ROUTE 38 TRAVELING NORTH BOUND ON 07-08-2015 AROUND 9:17 AM WAS EXTREMELY OVERCROWDED. PASSENGER FEELS IT IS VERY DANGEROUS TO HAVE SO MANY PEOPLE STANDING ON THE BUS. RUN # 3142 VEHICLE # 3106 BADGE # 6644

A FEMALE PAX WHO IS ON A WHEELCHAIR IS REPORTING THAT WHEN THE BUS ARRIVED AT THE STOP OF BUSWAY @ 344 ST, THERE WERE TWO WHEELCHAIR PASSENGERS, ALTHOUGH THE MALE PASSENGER WAS THERE BEFORE WHEN THE BUS PULLED UP THE RAMP WAS IN FRONT OF THE FEMALE, THE MALE PASSENGER GOT UPSET BECAUSE SHE GOT IN BEFORE, SHE CLAIMS HERE WHEELCHAIR IS BIGGER, BOTH GOT ON THE BUS, MALE PASSENGER IS CALLING POLICE ACCORDING TO THE FEMALE PAX. OPERATOR WAS VERY RUDE, AND TOLD THE FEMALE PASSENGER TOLD HER THAT HE WAS FIRST AND NEXT TIME I SEE YOU I WILL NOT PICK U UP, SHE WAS ALREADY INSIDE AND WAS ASKED TO MOVE BY THE OPERATOR IN A VERY RUDE WAY. RUN 3152 VEHICLE NUMBER 04176 BADGE NUMBER 3490

PASSENGER STATED THAT HE BOARDED THE BUS 38 TRAVELING SOUTHBOUND AT DADELAND SOUTH AT ABOUT 1:00AM AND A MALE PASSENGER BOARDED SAID SOMETHING TO THE OPERATOR AND DIDN`T PAY AND SAT DOWN. PASSENGER SAYS THAT`S NOT FARE IF HE HAS TO PAY AND A PASSENGER WHISPERS TO THE OPERATOR AND DONE PAY GOES AND TAKE A SEAT WITHOUT PAYING THAT`S NOT RIGHT. VEHICLE#4146/BADGE#6557/ RUN#4283

SB 38 dls 8:05 pm Comments: Bus Driver Daniel's was extremely rude to me. I am a new bus rider one week to be exact. I purchased an unlimited easy pass and went to use it. When I placed it on the scanner it did not beep. Concerned I tried to tap it again and Bus Driver Daniels' nastily stated it already acknowledged the fare. His attitude is subpar and should definitely be corrected. He works in the customer service industry and should exercise better skills than displayed last night. I am disatisfied with my experience and would like to think he is not representative of all bus operators. Please speak to him to remedy this issue. Your time and attention to this matter is greatly appreciated. Thank you, VEH#2210 RUN#3177 BADGE#1340

PAX STATED HE WAS ON THE # 38 BUS GOING N/B AT 296 ST BUSWAY AT 4:00 PM THERE WAS A PAX TALKING TO THE OP PASSED THE YELLOW LINE FOR ABOUT 15 MIN RUN 3170 VEH 6118 BADGE 2710

PASSENGER STATED THAT HE TO BOARD THE BUS 38 TRAVELING NORTHBOUND ON SW 128TH ST/BUSWAY AT ABOUT 1:50PM.PASSENGER TAPPED HIS CARD AND SAT DOWN.PASSENGER SAYS THAT HE HAD A PROBLEM BEFORE WITH THIS OPERATOR WHEN HIS CARD DIDN`T WORK AND WHEN HE WAS GETTING READY TO BOARD AND THE SAW HIM CLOSED THE DOOR AFTER ONE PASSENGER BOARDED AND SAID TO THE PASSENGER ABOUT WHAT HAPPENED IN APRIL WITH HIS CARD.PASSENGER SAID THAT A WHITE MALE PASSENGER BOARDED WITH NO MONEY GAVE THE OPERATOR A STORY AND THE OPERATOR TOLD HIM THAT HE WAS GOING TO LET HIM THIS TIME BUT WHEN A WOMAN WITH HER CHILD BOARDED HER CARD DIDN`T WORK ,SHE TOLD THE OPERATOR THAT SHE GOING DOWN TO THE GOVERNMENT CENTER ABOUT HER CARD AND THE OPERATOR TOLD HER THAT SHE NEEDED TO PAY $2.25 .THE PASSENGER SAYS THAT WAS NOT RIGHT BECAUSE THIS MALE PASSENGER DOES THAT ALL THE TIME WITH OPERATOR`S. PASSENGER SAYS THAT HE RIDES A LOT OF TIMES AND THIS HOMELSS MAN DOES THE SAME THING WHEN HE SEE HIM BOARDING BUSES. OPERATOR LET HIM RIDE WITH NO MONEY AND THE WOMAN DID HAVE A CARD JUST THAT IT WAS NOT WORKING BUT SHE HAD TO PAY. VEHICLE#2188/ BADGE#2285/ RUN#3186

PAX IS MAKING A COMPLAINT ON THE OPERATOR OF THE ROUTE 38 HEADING NORTH FROM 211 ST SW 112 AVE AROUND 6:15PM FOR REFUSING TO KNEEL THE BUS UPON REQUEST. PAX STATES SHE HAS A BAD BACK AND NEEDED THE BUS KNEELED TO HELP HER LOAD HER BIKE ON THE RAMP BUT SHE HAD TO ASK THE OPERATOR FOUR TIMES BEFORE HE FINALLY AGREED TO LOWER IT. RUN#3172 VEHI#05201 BADGE#2778

CALLER STATED THAT THE OP OF BUS RT#38 SOUTH BOUND AT CAMPBELL DR / BUSWAY AT 12:10 PM DID NOT STRAP THE ADA PAX WHEEL CHAIR DOWN PROPERLY. " OP ONLY PUT ONE STRAP ON THE CALLERS WHEEL CHAIR " THE PAX WAS ROLLING BACK AND FOURTH EVERY TIME THE BUS STOPS AND STARTS MOVING WHEN THE PAX COMPLAINED THE OP ONLY ADDED ONE MORE STRAP VIDEO REQUESTED 12:00PM - 12:45 PM RT#38, RUN#3156, VEH#06113, BADGE#2537

CALLER STATES BOARDED BUS FROM 312TH ST/BUSWAY AROUND 12:25PM, VEH 6113, STATES BLACK MALE DRIVING,, STATES THE OP ONLY PUT ONE STRAP ON HIM, HE'S IN A W/C, ROLLING BACK AN FORTH, CALLER TOLD BUS OP THAT ARE YOU THAT BUSY, YOU CANT STRAP ME IN PROPERLY, KNOW THAT BEEN TRAIN TO STRAP THEM IN, BUS OP CAME AN PUT ANOTHER STRAP ON HIM. TOS SHOWS OP CASEY 2537BD, 3156-01

CALLER SAID HE BOARDED THE RTE 38 TRAVELING N/B FROM SOUTH LAND MALL, OP HAD PAXS STANDING IN FRONT OF YELLOW LINE THE ENTIRE TRIP PER CALLER. VEG#6118, BADGE#2710, RUN#3170 TELISA C. RUAN EMPLOYEE ID FIELD NOT WORKING.

CALLER BOARDED THE RTE 38 TRAVELING S/B AROUND 1:05PM FROM DADELAND SOUTH, AS CALLER SIT DOWN WITH HIS SERVICE DOG, OP YELLED, THE DOG CAN"T SIT IN THIS SEAT, CALLER EXPLAINED HIS DOG WAS A SERVICE ANIMAL TO OP. OP CONTINUED TO ARGUING ABOUT THIS MATTER, OP CALLED HIM SUPERVISOR AND WAS TOLD MAKE A CHOICE CALLER FELT THAT OP WAS VERY RUDE TO HIM IN FRONT OF ALL PAXS AND THREATED TO CONTACT THE POLICEMAN. VEH#3107, BADGE#6322, RUN#3168, VIDEO WAS REQUESTED

PASSENGER STATED THAT HE BOARDED THE BUS 38 TRAVELING SOUTHBOUND AT SOUTHLAND MALL AT ABOUT 1:42 PM AND THE OPERATOR WAS YELLING/ ARGUING WITH A PASSENGER WHO WAS DISABLED WITH A SERVICE DOG THAT WAS SITTING NEXT TO PASSENGER. .PASSENGER SAID THAT WAS VERY UNPROFESSIONAL AND NOT RIGHT.PASSENGER SAID THAT HE HAD TO GET OFF THE BUS DUE TO HOW THE OPERATOR WAS YELLING AND TALKING TO PASSENGER. VEHICLE#3107/ BADGE#6322/ RUN#3168

PAX STATED THAT HE GOT ON ROUTE 38 (NB) AT US 1 @ CAMBELL DR, AT AROUND 10:10 AM, PAX STATED THAT HE ASKED THE OPERATOR A FEW QUESTIONS AND SHE WAS VERY RUDE JUST LOOKED AT HIM IN A RUDE WAY AND DID NOT RESPOND TO ANY OF HIS QUESTIONS. NOW THE BUS IS AT 264 ST @ BUSWAY AND HE IS REPORTING THAT SHE IS ARGUING WITH ANOTHER PASSENGER. RUN 3880 VEHICLE NUMBER 02186 BADGE NUMBER 2993

CALLER STATED THAT ROUTE 38 BUS #02197 WHEN SHE PULLS INTO THE BUSWAY AND 152 ST SHE DOES NOT STOP AT THE STOP SHE GOES TEN FEET PAST THE STOP SO WE HAVE TO RUN AND THEN SHE CLOSE THE DOOR SO WE HAVE TO BANG ON THE DOOR SO SHE WOULD OPEN THIS IS EVERY MORNING WITH HER. ROUTE 38 DADELAND, RUN #3152, BADGE #6315, VEHICLE #02197, OPERATOR PATRICIA T FERGUSON.

PAX STATES THE OPERATOR OF THE ROUTE 38 HEADING SOUTH FROM DADELAND S AROUND 2:40PM STARTED CHASING A CHILD OUTSIDE THE BUS AFTER THE CHILD THROUGH HIS BUS PASS AT HIM. PAX STATES THE CHILDS BUS PASS WAS NOT WORKING SO OTHER PASSENGERS VOLUNTEERED TO PAY FOR THE CHILD BUT THE BUS OPERATOR TOLD THEM NO THAT HE HAD TO EXIT THE VEHICLE AND THAT'S WHEN THE HOLE INCIDENT HAPPENED. RUN#3186 VEHI#02188 BADGE#2285 VIDEO REQUESTED

CALLER SAID SHE WAS WAITING FOR THE RTE 38 TRAVELING N/B ON 162ND STREET/ US1, HE ALLOWED THE END OF THE LINE TO ENTER FIRST AND NEVER PULLED TO THE CURB. THIS IS THE SECOND TIME THIS SAME INCIDENT HAS HAPPEN. VEH#4175, BADGE#2795, RUN#3159

CALLER STATES THAT HE AND HIS GIRLFRIEND BOARDED THE ROUTE 38 HEADING SOUTHBOUND AT THE BUS STOP LOCATED AT SW 200 STREET AND THE BUSWAY ON 3/28/15 AROUND 1000A. THEY WENT TO TAP THEIR CARDS TO PAY THE FARE, BUT IT WAS GIVING HIM PROBLEMS. AS THEY WONDERED IF SOMETHING WAS WRONG WITH THE CARD THE OPERATOR SNAPPED AT THEM, SAYING THAT SHE TOLD THEM THAT THE MACHINE WAS NOT WORKING. HE TOLD HER THAT SHE DID NOT SAY ANYTHING TO THEM AND HAD SHE, THEY WOULD NOT HAVE BEEN FUMBLING WITH THE CARDS. THE OPERATOR WENT ON AND ON WITH THIS BELLIGERENT ATTITUDE THAT IT CONTINUED TO WHEN HE GOT OFF THE BUS. HE WAS STANDING BEHIND THE YELLOW LINE, WAITING FOR HIS STOP AND SHE STARTED ON HIM ABOUT STANDING ON THE YELLOW LINE. OPERATOR IDENTIFIED AS CLAY-WILSON #6113/VEHICLE #4140/RUN #3889

THE PAX STATES THAT SHE ARRIVED ON THE 31-BUS GOING S/B AND SHE GOT OFF THE BUS AT 7:48A TO GET THE 38-BUS ON SW 200TH ST AND BUSWAY GOING S/B AS SHE WAS LEAVING THE 31-BUS SHE KNOCK ON THE DOOR FOR OF 38-BUS AND REFUSE TO OPEN THE DOOR.THE PAX STATES THAT SHE IS HANDICAP AND WASN'T ABLE TO WALK FAST VEH.#2196 BADGE#6315

CALLER STATES SHE TOLD BUS OP EVERY DAY HE GIVES HER A PROBLEM; WHEN SHE TRIED TO BOARD BUS 38-NORTH VEH 2188, SW 264TH ST/BUSWAY. TOS SHOWS OP RODRIGUEZ, 2285, RUN 3186.

FEMALE PASSENGER SAID THE BUS 38 N/B AT PALM DR US1 AT 5:30 PM, SHE GOT OFF FROM THE FRONT DOOR AND OP CLOSED THE DOOR ON HER HITTING HER ON THE FACE RIGHT ARM AND THE RIGHT BREATH. SHE LIPMS ON ONE LEG. VEHICLE 06109, OP BASTIEN, BADGE 6287, RUN 3172

PATRON CLAIMS THAT THE BUS OP IS EXTREMELY RUDE AND IS ALLOWING TO OVER FLOW THE BUS. PATRON CLAIMS THAT THE BUS OP IS EXTREMELY RUDE ON HOW THE WAY HE KEEPS ASKING TO STAY BEHIND THE YELLOW LINE. BADGE#2285,VEH#2188,RUN#3186

CALLER STATES BUS 38-SOUTH LVG AROUND 7:40AM FROM DADELAND SOUTH, STATES BUS OP BLACK, STATES ANOTHER PAR'X ON THE BUS ON HER CELL PHONE/WITH EARBUDS VERY LOUD, ON A CALL LVG FROM DS TO WALMART FL CITY STATES BUS OP WON'T SAY ANYTHING TO HER. TOS SHOWS OP PUGH 3321, VEH 5175.

CALLER STATES THAT HE WAS AT THE BUS STOP LOCATED AT SW 312 STREET AND THE BUSWAY FOR THE ROUTE 38 HEADING SOUTHBOUND. WHEN THE BUS PULLED UP TO THE STOP HE GATHERED HIS THINGS WHILE OTHER PASSENGERS WERE GETTING OFF THE BUS. JUST AS HE TURNED AROUND AND WALKED OVER TO THE DOOR THE OPERATOR CLOSED THE DOOR AND GOT READY TO PULL OFF. HE SAYS THAT HE HAD TO KNOCK ON THE WINDOW, WHILE WALKING NEXT TO THE BUS TO GET THE OPERATOR TO STOP. OPERATOR IDENTIFIED AS DE LA HOZ #3840/VEHICLE #5171/RUN #3169

CALLER SAID HE WAS ON THE RTE 38 TRAVELING N/B ON SW 211TH STREET/ 112TH AVE, AROUND 2:08PM, A CAR SLAMMED INTO THE BACK OF THE BUS, CALLER WAS SITTING IN THE BACK OF THE BUS, HIS BACK AND NECK IS IN GREAT PAIN. VEH#6113, BADGE#2537, RUN#3156 IR#896015 FOR VIDEO REQUESTED. RISK MANAGEMENT# PROVIDED

CALLER SAID HE WANTED TO EXIT THE RTE 38 TRAVELING S/B FROM DADELAND SOUTH AROUND 4:00PM, TO EXIT THE BUS AT 124TH STREET/ BUSWAY, DURING RUSH HOURS BUS DON'T STOP THERE, OP NEVER TOOK TIME TO EXPLAIN TO CALLER, SHE LEAVE HIM OFF AT 152ND STREET/ BUSWAY, WHEN CALLER EXIT THEBUS OP WAS TALKING PLEANTY OF TRASH , COULD NOT HEAR DUE TO WINDOW WAS CLOSE VEH#5203, BADGE#6545, RUN#33166, VIDEO REQUESTED.

PAX ON 03/02/15, 7:00 AM, AT DADELAND SOUTH METRORAIL STATION, BOARDED ROUTE #38-SOUTHBOUND, VEH. #05177, CLAIMS OP. WAS TALKING ALL THE TIME FROM THE TIME THE BUS DEPARTED TO HOMESTEAD, WITH A MALE PAX STANDING NEXT TO HIM WEARING OLIVE/GREEN SHIRT AND KHAKI PANTS. PAX CLAIMS OP. WAS NOT PAYING ATTENTION WHILE DRIVING AND SOME OF THE PASSENGERS HAD TO EXIT THROUGH THE BACK DOOR BECAUSE OP. WOULD NOT ALLOW THE PASSENGERS USE THE FRONT EXIT. VEH. #05177 RUN #3151 BADGE #2265

CALLER STATES THAT HE WAS AT THE SOUTH MIAMI STATION FOR THE ROUTE 37 HEADING NORTHBOUND. WHEN THE BUS ARRIVED AROUND 1115A ON 2/28/15, HE GOT READY TO BOARD THE BUS AFTER A FEMALE PASSENGER AND THE OPERATOR TOLD HIM THAT HE COULD NOT BOARD THE BUS BECAUSE THE OPERATOR DID NOT LIKE HIM. OPERATOR IDENTIFIED AS FLORES #2601/VEHICLE #4201/RUN# 1842

PAX STATED WHEN RTE 38 NB ARRIVED AT THE SOUTHLAND MALL AT 4:49 PM , OP LOWERED THE LIFT TO LET THE W/C PAX ON THE BUS, THEN HE CAME BACK THE PAXS WHO WERE OUTSIDE THE BUS THOUGHT HE WAS GOING TO LOWER THE LIFT AND LET THEM BOARD THE BUS, OP CLOSED THE DOOR AND WENT AND STRAPPED THE W/C PAX IN AND LEFT THE PAXS STANDING OUT IN THE COLD FOR 7 MINS. PAX STATED THE OP WAS VERY RUDE AND THAT WAS THE RIGHT THAT HE DID THAT AT ALL. RUN# 3394, BAD# 2451, VEH# 02205

PATRON CLAIMS THAT THE BUS OP ON THE ROUTE 38 TRAVELING SB FROM 144 ST/BUSWAY AT 9:55AM ON 2/16/15 WAS RUDE TO HIM AND GAVE HIM AN ATTITUDE BECAUSE THE EASY CARD HE PURCHASED WAS NOT WORKING. PATRON CLAIMS THAT HE HAD HIS RECIEPT ON HIM BUT THE BUS OP STILL GAVE HIM A HARD TIME TELLING HIM IN FRONT OF THE WHOLE BUS "THATS NOT HER PROBLEM". RUN#3153,BADGE#3802,VEH#4142

CALLER STATES SHE WAS WAITING FOR ROUTE 38 TRAVELING NORTHBOUND ON SW 211 ST/ 112 AVE AT 6:06PM; PAX CLAIMS SHE HAD HER BIKE AND ATTEMPTED TO PUT IT ON THE FRONT OF THE BUS, BUT SAYS THAT OP TOLD HER "YOUR BIKE IS WAY TOO BIG AND I'M NOT LETTING YOU ON THE BUS WITH IT" AND TOOK OFF. PAX WAS VERY UPSET BECAUSE SHE ENDED UP HAVING TO WAIT FOR ANOTHER BUS IN THE RAIN AND SAYS THAT NO OP HAS EVER TOLD HER THAT HER BIKE WAS TOO BIG FOR THE RACK. VEHICLE #6111, BADGE #6287, RUN #3172 FREDERIC BASTIEN

CALLER STATES THAT HE WAS ATTEMPTING TO BOARD THE ROUTE 38 HEADING SOUTHBOUND AT THE BUS STOP LOCATED AT SW 144 STREET AND THE BUSWAY AROUND 404P. AS HE GOT READY TO STEP ON TO THE BUS THE OPERATOR CLOSED THE DOOR AND HIS HAND WAS CLOSED UP IN THE DOOR. HE HAD TO HURRY UP AND PULL HIS HAND OUT BEFORE THE OPERATOR TOOK OFF. OPERATOR IDENTIFIED AS KNIGHT #6227/VEHICLE #5208/RUN #3173

CALLER STATES THAT SHE BOARDED THE ROUTE 38 HEADING NORTHBOUND AT THE WALMART IN FLORIDA CITY AT 342P. SHE MENTIONED THAT THIS IS THIRD TIME SHE HAS TAKEN THE BUS WITH THIS OPERATOR AND SHE SAYS THAT HE HAS A BAD ATTITUDE AND DOESN'T KNOW HOW TO TALK TO THE PASSENGERS. OPERATOR IDENTIFIED AS RODRIGUEZ #2285/VEHICLE #2073/RUN #3186

PASSENGER IN WHEELCHAIR STATED THAT HE WAS WAITING FOR THE BUS 38 TRAVELING NORTHBOUND AT THE PICK UP STOP BUT COULDN`T GET OVER THE GREEN TO BOARD SO THE PASSENGER WENT TO THE WALMART WHERE THE OPERATORS LAYOVER AND TOLD THE OPERATOR THE PROBLEM AND THE OPERATOR TOLD PASSENGER IN A NASTY TONE THIS IS NOT THE LOADING ZONE WENT AROUND THE WHEELCHAIR PASSENGER AND LEFT IN THE PARKING LOT AND WENT TO THE BUS STOP PICKED UP THE PASSENGERS AND KEPT GOING. VEHICLE#6101/ BADGE#6415/ RUN#3168 DIDN`T GIVE NAME/NUMBER

MALE WHEELCHAIR PASSENGER REPORTS THAT THE OPERATOR OF ROUTE 38 SOUTH FROM 280TH ST AT THE BUS WAY AT 345 PM FAILED TO PROPERLY STRAP HIM IN. RUN 3164 VEHICLE 4155 BADGE 2694

PAX STATEAS THAT BUS 38-SOUTH FROM DLS @ 12:55P WAS VERY RUDE TO THE PAX INFRONT OF HER DAUGHTER WHICH MADE HER CRY 38-SOUTH V-2185 BDG-6359 RUN-3291

CALLER SAID SHE BOARDED THE RTE 38 TRAVELING S/B FROM DADELAND SOUTH, SHE ASKED THE OP WHAT TIME YOU ARE LEAVING?,OP YELLED GO ON THE OTHER SIDETO CATCH MY BUS VERY NASTY AND RUDE PER CALLER. MDT HAS SOME NASTY OP'S PER CALLER ALSO. VEH#3104, BADGE#3209, RUN#3163

PAX STATED SHE WAS WAITING ON THE # 38 BUS GOING S/B AT DADELAND SOUTH STA AT 9:20 AMWITH HER BABY WHEN SHE WAS GETTING ON THE BUS SHE ASKED THE OP TO WAIT TO SHE SAT DOWN THE OP DID NOT AND TOLD HER SHE NEEDS TO HURRY UP. RUN 4174 BADGE 3076 VEH 4174

CALLER STATES BUS OP WAS RUDE TO HER ON BUS 38NB BOARDED AT 12:15PM LVG FROM 216TH ST/112TH AVE, STATES BLACK FEMALE, STATES WHOLE LOT OF PEOPLE ON THE BUS VEH 4142, WITH HEADPHONES, BUS OP TOLD HER TO TURN HER MUSIC DOWN, CALLER STATES SINGLED HER OUT, WHILE SHE WAS TALKING TO OTHER PAXRS. STATES OP WANTS TO BE BITCH, SHE CAN BE BITCH ALSO.TOS SHOWS OP HALL 2886.

PASSENGER STATED THAT HE TOOK THE BUS 38 TRAVELING SOUTHBOUND FROM THE DADELAND SOUTH STATION AT 5:10PM AND THE BUS WAS PACKED AND WHEN HE GOT READY TO GET OFF HIS BIKE WAS GONE. VEHICLE#6256/ BADGE#6256/ RUN#2004 REQUESTED VIDEO BIKE WAS RED WITH GRAY HANDLE BARS AND IS CALLED A ROAD MASTER PASSENGER WAS GIVEN RISK MANAGEMENT`S#

PASSENGER STATED THAT HE WAS GETTING READY TO BOARD THE BUS 38 TRAVELING SOUTHBOUND AT THE DADELAND SOUTH STATION AT 2:30PM AND THE OPERATOR GOT OFF THE BUS, WENT TO THE BACK OF THE LINE AND HAD THE WOMEN GET ON THE BUS FIRST.PASSENGER SAID THAT WAS NOT RIGHT AND THE OPERATOR BEGAN CURSING AT THEM BECAUSE THEY TOLD OPERATOR THAT WAS NOT RIGHT. OPERATOR WAS VERY UNPROFESSIONAL AND RUDE. VEHICLE#9517/ BADGE#3149/ RUN#3892

PASSENGER COMPLAINED RE: ROUTE 38 ON FRIDAY, JANUARY 9, 2015. PASSENGER STATED HE WAS TRAVELING WITH HIS WIFE MONICA SOUTH BOUND AND AROUND 5:40 PM A VEHICLE COLLIDED WITH THE BACK OF THE BUS. PASSENGER STATED HE DID NOT HIT ANYTHING AND WAS NOT FEELING HURT AT THE TIME OF THE ACCIDENT, HOWEVER SINCE FRIDAY 9, 2015 DURING THE NIGHT HE HAS BEEN FEELING PAIN ON HIS NECK. HE STATED HE IS TAKING PAIN MEDICATION. HE ALSO STATED THAT HIS WIFE MONICA IS FEELING PAIN IN HER NECK AREA AS WELL. RISK MANAGEMENT # WAS GIVEN TO PASSENGER. IR # 887125 VIDEO WAS ALREADY REQUESTED. RUN # 3174 VEHICLE # 5154 BADGE # 3004

CALLER A WHEELCHAIR PAX BOARDED THE RTE 38 TRAVELING N/B WITH HIS CHEETAH BLANK WITH TWO BAGS UNDERNEATH HIS BLANK. CALLER IS UPSET BECAUSE OP SAID TO HIM THAT THE BAGS WAS WEARING THE CHAIR DOWN AND CALLER FELT THAT OP WAS RACIST. I EXPLAINED TO CALLER ABOUT WHAT OP WAS TRYING TO DO WAS HELP HIM. CALLER WAS STRAPPED IN PROPERLY. OP DID Call innto btc LATRECE VEH#6112, BADGE#2740, RUN#3171 IR#885112

INCIDENT TIME 420 PM CALLER STATES HE TOOK THE BUS RT 38 (SB) AT DADLELAND SOUTH STATION AND OP WAS MAKING STOP ALL ALONG THE RT, WHEN IT SUPPOSE TO BE EXPRESS UNTIL IT GET'S TO 152ND ST ON THE BUS STATION. PAX TOLD OP BUT OP KEPT ON PICKING UP PAX ALONG THE BUS STATION ID OP AS A BLACK AFRICAN AMERICAN FEMALE WITH VEH#02186, OP WOODS, BADGE#6415M, RUN#3168

PAX STATED SHE WAS ON THE # 38 BUS GOING N/B AT SW 272 ST SW BUSWAY THE PAX HAS A STS CARD THE OP ASKED TO SEE IT AND TOLD THE PAX THERE IS NOTONG WRING WITH YOU WHY DO YOU HAVE THIS. RUN 3170 BADGE 2710 VEH 5207

CALLER STATES BUS OP CLOSE DOOR ON HIS FACE, 6:50AMTHEN OPEN DOOR BACK AND SAID WHAT THE HELL YOU SITTING THEIR WAITING FOR, YELLING AT HIM, HE GOT HIS BADGE #2265, GAVE VEH #5163,BOARDED BUS AT NE 8TH ST/ 38NORTH, HE'S THE ONLY WHITE PERSON ON THE BUS, SAID PEOPLE STARTED COMING AT HIM FOR CALLING OUR OFFICE, SO HE'S GETTING OFF THE BUS! TOS SHOWS OP JONES, RUN 3151. CALLER STATES HE HOPES THEY AUDIO ON THIS BUS.

CALLER STATED THAT ROUTE 38 NORTHBOUND AT 9:20 AM FROM MARLIN RD AND THE BUSWAY PAX STATED THAT THERE WAS A MAN VERY LOUD AND USING FOUL LANGUISH, AND THE OPERATOR DID NOTHING. ROUTE 38 DADELAND SOUTH, RUN #3149, BADGE #2815, VEHICLE #06116, OPERATOR OSCAR E PENALVER.

PAX STATED HE BOARDED RTE 38 NB ON SW 344 ST/ PALM AVE AT 6:10 AM. PAX STATED THE OP FAILED TO SECURE HIS WHEELCHAIR. PAX STATED THE WHEELCHAIR WAS ROLLING HE HAD TO HOLD ON TO THE BAR OF THE BUS. PAX STATED THE OP SEEMED NOT TO PLEASE TO SECURE HIS CHAIR. RUN$ 3884, BAD# 6023, VEH# 03161

CALLER STATED THAT ROUTE 38 SOUTHBOUND ON FRIDAY 11/28/14 AT 3:19 PM PAX HAD HIS BIKE ON THE RACK AS HE GOT OFF THE BUS HE NOTICED THAT THE BIKE WAS FALLING OFF THE RACK AND THE TIRES WERE FLAT DUE TO THE OPERATOR MOVING THE BUS. ROUTE 38 FLORIDA CITY, RUN #3186, BADGE #2285, VEHICLE #03155, OPERATOR DAVID RODRIGUEZ.

CALLER STATES BUS 38NB LVG FROM SW 211TH ST/112TH AVE VEH 5175, STATES OLDER BLACK LADY, WITH BRAIDS RUDE, STATES OP TOLD HER TO CLOSE STROLLER, SHE GOT ON BUS OP PULLING OFF, TOLD OP THANK YOU FOR LETTING ME FIND A SEAT, (HAD'NT FOUND SEAT ) BABY IN ARMS, ABOUT TO FALL, 10 MONTHS OLD.

PATRON CLAIMS THAT THE OP OF THE ROUTE 38 TRAVELING SB AT AROUND 4:50PM VEH#2210 WAS REALLY RUDE TO THE PAX BECAUSE SHE WOULDNT ALLOW PAX TIME TO SAFELY EXIT THE VEHICLE AND WHEN PEOPLE ASKED IF SHE CAN OPEN THE BACK DOOR AGAIN SHE WOULD YELL AT THEM TO HURRY UP. VEH#2210,RUN#3144,BADGE#6532

route 38 traveling northbound run#3140, veh#3157 was extremely rude, he spoke to her in a very nasty way. Left walmart at 1:18pm. Badge#3470

PASSENGER SDTATED THAT SHE BOARDED THE BUS 38MAX TRAVELING NORTHBOUND ON 152ND ST/BUSWAY AT 8:44AM IS WENT BUS SHOWED WHICH WAS LATE AND THE OPERATOR STOPPED TO PICK UP PASSENGERS WHICH OPERATOR IS NOT SUPPOSE TO PICK UP PASSENGERS AFTER 152ND ST AT RUSH HOUR. PASSENGER SAID THAT SOME OF THE PASSENGERS TRYED TO TELL OPERATOR BUT HE WOULD NOT LISTEN.OPERATOR STOPPED (3) TIMES ALONG THE ROUTE PASSED SW 152ND ST. VEHICLE#3157/ BADGE#6392/ RUN#3124

CALLER STATED THAT BUS # 03148, AT 3:05 PM STOP AT 324 ST AND THE BUSWAY AND A BIG GROUP ENTER THE BUS THEN THE BUS MOVE AND STOP AGAIN SO EVERYONE COULD PAY THE FAIR CALLER STATED THAT THE BUS WAS BEEN HELD UP AND MAKING HER LATE TO PICKUP HER SON AT SCHOOL. ROUTE 38 DADELAND SOUTH, RUN # 3143, BADGE # 3219, VEHICLE #03148, OPERATOR DANIEL PALOMINO.

Pax is making a complaint on the operator of the route 38 heading north from palm dr krome ave around 11:00 pm for providing her with wrong info and also for being rude. Pax states she asked the operator information about the route 35 and the operator gave her the wrong info. Pax also states the operator was very rude with her when she was asking questions, and she also states the operator was eating popcorn and also talking to another passenger while operating the vehicle. run# 3154 vehi#02194 badge#6113

CALLER UPSET ABOUT BUSES BREAKING DOWN, STATES IT HAPPEN FRIDAY OCT 31, 2014, AND TODAY 11/3/14, AND SHE'S LATE TO WORK, STATES SOMETHING SHOULD BE DONE, SEND A REPLACEMENT BUS. WAITING AT LOCATION OF SW 324TH ST/BUSWAY, CADVL REPORT SHOWS BUS HAS A FLAT TIRE, GAVE REPORT TO CALLER, STILL UPSET,FRIDAY BUS REPORT SHOWS BUS RUNNING LATE, RUN #3136, VEH 2036, 38NB. CALLER STATES IF PEOPLE BOYCOTT, DO SOMETHING DRASTIC SERVICE WILL GET BETTER.

CALLER STATED THAT,SHE WAITED FOR THE 7:17 AM, 38 SB BUS AT THE DADELAND SOUTH STA.THE CALLER SAID THAT SHE WAS STANDING BEHIND A LONG LINE OF PAX;S TO BOARD..WHEN SHE WENT TO BOARD THE FEMALE OP CLOSED THE DOOR ON HER FACE LIVING BEHIND THE CALLER AND 3 MORE PAX;S. CALLER STATED THAT THERE WAS ROOM IN THE BUS TO FIT ALL OF THEM.CALLER STATED THAT THE OP WAS RUDE DOING THAT.CALLER WAS VERY UPSET. VEH # 02196,RUN # 3128,BADGE # 6532,FEMALE OP SABRINA L.HENDERSON

CALLER STATES SHE TRIED TO BOARD BUS 38SB VEH 3170, STATES SHE'S A DISABLED VETERAN, SHE HAD BEEN TO VETERANS HOSPITAL, HAS HER SERVICE ANIMAL WITH HER, BUS OP STARTED TELLING HER THAT HER PET WOULD HAVE TO BE IN A PET CARRIER, SHE TOLD GENTLEMAN SHE HAS ALL HER PAPERWORK WITH HER GAVE HIM THE PAPERS, SHE STATES HAS AN ATTITUDE, RUDE, AND HE DENIED HER GETTING ON THE BUS. REQUESTING THAT SOMEONE SPEAK TO HIM ABOUT SERVICE ANIMALS FOR DISABLED, SHE WAS TRYING TO BOARD LVG FROM DADELAND SOUTH. TOS SHOWS OP SIMS 2215, RUN3162.

PAX STATED SHE BOARDED RTE 38 NB AT SW 168 ST/ BUSWAY STATION, PAX STATED THE OP'S ATTITUDE IS VERY RUDE TO HER AND OTHER PAXS WHO CATCH THIS BUS. OP STOP BUS BETWEEN SW 168 ST/ BUSWAY AND 152 ST BUSWAY TOLD THE PAX IF THEY DIDN'T LIKE THE WAY SHE WAS DRIVING THEY SHOULD HAVE GOTTEN ON THE ROUTE 34. PAX STATED THE OP ALWAYS GIVE OFF ATTITUDE, PAX REQUESTING FOR OP'S SUPERVISOR TO TALK TO HER. RUN# 3133, BAD# 6532, VEH# 02005

CALLER STATED THAT SHE GOT ON BUS #02081 ROUTE 38 NORTHBOUND AT 7:40 AM AND WHEN THE BUS GOT TO 152 ST AND THE BUS WAY SHE STOPPED FOR A FEW MINUTES AND THEN DROVE OFF VERY SLOWLY SO SHE ASKED THE OPERATOR IF THE BUS WAS BROKEN AND THE OPERATOR GOT MAD AND TOLD EVERYONE IN THE BUS IF THEY DID NOT LIKE IT TO GET ON ANOTHER BUS. ROUTE 38 DADELAND SOUTH, RUN #3133, BADGE #6532, VEHICLE #02081, OPERATOR SABRINA L HENDERSON.

CALLER STATES SHE BOARDED ROUTE 38 TRAVELING NORTHBOUND ON SW 152 ST/ BUSWAY AT 7:49AM; PAX CLAIMS THAT OP WAS DRIVING REALLY SLOW BEHIND A ROUTE 31, AND WAS INSISTING TO THE PAXS TO GET OFF HER BUS AND CATCH THE 31 FOR SOME REASON BY SAYING "WHY DON'T YOU GET OFF AND CATCH THE 31?". PAX FEELS OP WAS IN A BAD MOOD THE ENTIRE TIME AND DIDN'T WANT ANYONE ON HER BUS. PAX SAYS OPS SHOULD DEAL WITH THE PUBLIC A BIT BETTER. VEHICLE #2081, BADGE #6532, RUN #3133 SABRINA L HENDERSON

PATRON STATES HE BOARDED THE 38 HEADING NORTHBOUND FROM THE BUS STOP LOCATED AT 200TH STREET/BUSWAY AT APPROXIMATELY 8:15 AM. PATRON STATES HE'S A PATRIOT PASS HOLDER. PATRON STATES HE TAPPED HIS CARD AND WAS HEADING TO HIS SEAT WHEN THE OPERATOR CALLED HIM BACK. PATRON STATES HE ASKED HIM TO TAP HIS CARD AGAIN. PATRON STATES HE TAPPED AGAIN THEN, THEN OPERATOR ASK HIM TO TAKE IT OUT OF THE PLASTIC AND TAP AGAIN ,AGAIN,AGAIN. PATRON STATES EACH TIME IT READ TAPPED TOO SOON. PATRON STATES HE ASKED THE OPERATOR IF THERE WAS A PROBLEM?. PATRON STATES AT THIS TIME THE OPERATOR LET HIM RETURN TO HIS SEAT. PATRON STATES HE FELT DISCRIMINATED AGAINST BEING A BLACK MALE AND WAS MADE TO CONTINUALLY TAP HIS CARD". " ALSO HE FELT THAT THE PATRON AND THE OPERATOR WERE LAUGHING ABOUT THE INCIDENT AS HE WALKED OFF". PATRON IS A BLACK MALE WEARING A GRAY SHIRT AND BLACK PANTS . PATRON PATRIOT PASS #0161-0902-4415-7874-0482 RUN#3123 BADGE#2419 VEHICLE#06118 OPERATOR-ANTONIO GARCIA

CALLER STATED THAT HE BOARDED THE RTE 38 HEADING SOUTHBOUND AROUND 9:00 PM FROM SOUTHLAND MALL WITH HIS GIRLFRIEND AND HER SISTER. CALLER STATED THAT HIS GIRLFRIEND AND SISTER IS NINETEEN YEARS OLD AND STILL IN HIGH SCHOOL. CALLER STATED THAT THEY DIDN'T HAVE THERE SCHOOL ID, THE OPERATOR TONE WAS SO NASTY AND RUDE THAT'S WHY THE CALLER CALLED IN. CALLER STATED THE OPERATOR COULD HAVE TALK TO THEM IN A SOFTER MANNER. OPERATOR STATED THAT" SHE DON'T CARE IF THEY REPORT HER, I BEEN WRITTEN UP BEFORE.) BADGE#6113 RUN# 3154 VEH# 3109#

CALLER STATES SHE IS ON ROUTE #38-SOUTH FROM DADELAND SOUTH AND CLAIMS THE BUS IS JAM PACKED. CALLER STATES THAT THE OP STOMPED ON HIS BREAKS AND SOMEONE HURT HER ELBOW. CALLER SAYS THE OP DID NOT ASK HER IF SHE IS OK OR ANYTHING.CALLER STATES PEOPLE ARE BEYOND THE YELLOW LINE. RUN #3147 VEHICLE #03106 BADGE #6321

CALLER STATED THAT SHE BOARDED THE RTE 38 HEADING NORTHBOUND AT 12:43 PM. CALLER STATED THAT SHE TAP HER CARD, BUT THE OPERATOR CLAIM SHE DIDN'T. CALLER TOLD THE OPERATOR SHE DON'T HAVE TO BE SO NASTY, IF SHE DON'T WANT TO WORK WITH PEOPLE SHE NEEDS TO GET ANOTHER JOB. OPERATOR RESPONDED" PEOPLE LIKE YOU AGITATE ME". CALLER STATED ALL U HAD TO DO IS SMILE AND NOT LET PEOPLE GET TO U. OPERATOR STATED " GET OFF MY BUS". BADGE# 6115 RUN# 3898 VEH# 4160

PAX STATED SHE WAS ON THE # 38 BUS GOING N/B AT 7:38 ON THE BUSWAY SW 152 ST PAX SAID THE OP WAS TRIED TO BUY SHOE ON THE BUS AND SHOULD HAVE BEEN DRIVER THE BUS RUN 3132 BADGE 2537 VEH 4171

PATRON STATES SHE BOARDED THE 38 HEADING SOUTHBOUND . FROM THE DADELAND SOUTH METRORAIL AT APPROXIMATELY 3:30 PM. PATRON STATES SHE HAS A DISCOUNT EASY CARD AK1245-0161-0661-5863-9984-5125. PATRON STATES SHE TAPPED THE CARD BUT, DIDN'T PAY THE DISCOUNT FARE. PATRON STATES THE OPERATOR CALLED HER BACK STATED SHE HAD A VET. CARD AND NEEDED TO PAY HER FARE. PATRON STATES SHE NEVER HAD A OPERATOR REQUEST THE FARE FROM HER BEFORE. PATRON FEELS"THE OPERATOR MADE HER STAND THERE AS SHE INSISTED ON THE FARE AND THIS WASN'T FAIR TO HER". PATRON STATES AFTER OTHER PATRONS BEGIN TO GET UPSET WITH THE OPERATOR SHE TOLD HER"GO TO YOUR SEAT". PATRON WAS ADVISED THAT A DISCOUNT CARD ALLOWS YOU TO PAY HALF FARE," NOT A FREE RIDE". PATRONS FEELS"THE OPERATOR WAS DISRESPECTFUL IN HER TONE". PATRON(BLACK FEMALE) STANDING NEXT TO THE OPERATOR AT 3:30 PM WEARING A BLACK SHIRT WITH A BLACK AND GRAY SKIRT. RUN#3148 BADGE#6089 VEHICLE#06121 OPERATOR-DANA L SIPLIN

CALLER SAID SHE BOARDED THE RTE 38 TRAVELING N/B ON 324TH STREET/ US1, OP HAD PAXS IN FRONT OF THE YELLOW LINE AND BUS WAS VERY PACKED. THIS HAPPEN AROUND 10:18AM, IF CALLER WOULD HAVE GOTTEN HURT MDT WOULD HAVE BEEN SUED ALONG WITH THAT OP PER CALLER. VEH#4175, BADGE#3635 EDUARDO R. ALVAREZ, RUN#3135 BUS ID FIELD NOT WORKING VIDEO WAS REQUESTED

CALLER STATES THAT HE WAS ON ROUTE #38-SOUTH LAST NIGHT AND SHORTLY AFTER BOARDING THE OP GOT SICK AND HE HAD TO GET OFF THE BUS AND BOARD ANOTHER ROUTE #38. CALLER STATES THE SECOND BUS PICKING UP THE PAX'S HAD A TICKET FROM THE PREVIOUS OP AND THE THE OP REFUSED TO LET THEM ON. THEY HAD TO PAY. RUN #3152 VEHICLE #03153 BADGE #2608

CALLER STATES THAT SHE BOARDED THE ROUTE 38 HEADING SOUTHBOUND AT THE DADELAND SOUTH STATION AROUND 320P. SHE HAS HER FOOT BANDAGED UP AND WALKING WITH THE WALKER, BUT THE OPERATOR REFUSED TO INFORM THE PASSENGERS SITTING IN THE PRIORITY SEATING TO MOVE BACK TO ALLOW HER TO SIT DOWN. OPERATOR IDENTIFIED AS MITCHELL #3592/VEHICLE #2194/RUN #3141

PASSENGER SAID THE BUS 38 N/B AT 312 ST SW BUSWAY AT 11:03PM, OP CLOSED THE DOOR ON HIM. HE WAS ON LINE AND 5 AFROAMERICANS WERE IN FRONT OF HIM AND ALLOWED THE AFROAMERICAN TO BOARD THE BUS BUT WHEN IT CAME TO HIM OP CLOSED THE DOOR AND OPENED BACK AGAIN FOR HIM TO ENTER THE BUS. VEHICLE 03148, OP CLAY-WILSON, BADGE 6113, RUN 3154

Pax stated that he was by the curve on a wheelchair, and asked the driver to pick him up and the operator said I will not be picking you up there because he is not at the stop. Passenger very angry since this is the second time he does this. He told operator that he will report him and get him fired and his respond was no I will not. Run 3140 Vehicle Number 03152 Badge Number 3516

CALLER STATES THAT SHE MADE AN ATTEMPT TO BOARD THE ROUTE 38 HEADING SOUTHBOUND AT THE DADELAND SOUTH STATION AT 900A, BUT SHE SAYS THAT THE OPERATOR MADE HER FEEL ALIENATED. SHE HAD HER 3 1/2 MONTH OLD BABY IN THE STROLLER AND THE OPERATOR TOLD HER THAT SHE NEEDED TO REMOVE THE BABY FROM THE STROLLER, WHICH SHE SAYS SHE ALREADY KNEW. SHE IS COMPLAINING THAT THE OPERATOR CAME OFF WITH A RUDE TONE AND DID NOT TELL THE PASSENGERS STANDING AND SITTING IN FRONT OF THE BUS TO GET UP OR MOVE SO THAT SHE COULD SIT DOWN. OPERATOR IDENTIFIED AS FOUNTAIN #2224/VEHICLE #2191/RUN #3091

FEMALE PASSENGER REPORTS THAT THE OPERATOR OF ROUTE 38 NORTH FROM SW 216TH ST/112TH AV SCHEDULED FOR 707A, REFUSED TO LOWER RAMP SAYING BECAUSE THERE WERE OVERCORWDING PASSENGERS, IT COULDN'T BE LOWERED. RUN 3131 VEHICLE 4152 BADGE 2761

PAX STATED HE BOARDED RTE 38 SB @ THE DADELAND SOUTH STATION, PAX STATED HE HAD HIS SERVICE DOG WITH HIM AND HE PLACED THE DOG IN A SEAT, OP TOLD PAX THE DOG CANNOT BE IN HE SEAT, PAX STATED THE DOG HAS TO BE BY HIS SIDE WITH EYE CONTACT. PAX REFUSED TO REMOVE THE DOG FROM THE SEAT, OP CALLED THE POLICE VIDEO WAS REQ PER IR # 862738 RUN# 3136, BAD# 3490, VEH# 05149

pax boarded the 38 traveling southbound from dadeland south metrorail station @ 1:55pm, veh#2193. run#3872, he noticed the back window on the right hand side of the bus was open, alerted the operator and she ask him if he tried to close it. He told her no, that is why he is letting her know. She did nothing and continued to drive the bus. ..SEE IR # 862395 Badge#6327, Chandra Whitley

pax states that bus oper 38-South from 200th st/Busway @ 4:05p from 200th st/Busway was very rude to the pax. She had her walker and he screamed at her to close it. v-2171 bdg-2900 run-3357

PAX STATED SHE WAS AT SW 112 AVE SW 72 ST GOING N/B AT 8:49 AM THE OP LET HER RIDE WITH A BATTERY WHEN THE PAX GOT TO SW 56 ST TO CATCH THE # 56 THE OP TOLD HER SHE COULD NOT RIDE PAX SAID NOW SHE IS STUCK RUN 3131 BADGE 6162 VEH 4155

The citizen waited for Bus # 38 [southbound / run 3357 / veh 06120] at SW 160 St / Busway around 4:00pm. According to the passenger, Bus # 31 and Bus # 38 arrived at the same time. The operator (badge 2900) who drove Bus # 38 drove away from the back of Bus # 31 leaving her at the stop.

PASSENGER SAID THE BUS 38 S/B AT DADELAND SOUTH AT 12:50PM, OP REFUSED SERVICE BECAUSE HER STROLLER DID NOT FOLD. SHE JUST GOT IN ANOTHER BUS WIT NOT A PROBLEM. IT IS NOT BLOCKING THE HALL BECAUSE IS A SMALL STROLLER. VEHICLE 05170, OP DARLING, BADGE 05170. RUN 3139

Pax states: Was going to board and driver shut the door in my face and drove off. Made me late to work. Will file a federal complaint. All buses late and bus drivers are extremely rude. I will also speak and will do an investigation with the press. ROUTE 38, NB at sw 280th st @ busway VEH # 03142, RUN # 3884, BADGE # 3698

INCIDENT TIME 115PM AT 184THST BWAY WHEELCHAIR PAX WAS WITH HER DAUGHTER AT 184TH ST BUSWAY AND CLAIMS RT 38 (SB) ARRIVED AND CLAIMS OP TOLD THEM BUS HAD ALREADY TWO WHEELCHAIR AND COULD PICK THEM UP. PAX TOLD OP SHE WOULD FOLD HER WHEELCHAIR AND SEAT AT THE BACK BUT OP SAID NO. ID OP AS A BLACK AFRICAN AMERICAN FEMALE, OP DARLING, BADGE#3995, RUN#3139 GAVE VEH#05170

PAX STATED HE WAS ON A # 38 BUS GOING N/B ON SW 144TH ST @ BUSWAY AT 1:13 PM WHEN A PAX WAS TALKING LOUD AND AND USE BAD WORDS PAX ASKED THE OTHER PAX TO CALM DOWN THEN ASKED THE OP TO TELL THE PAX TO LOWER HIS TONE OP DID NOTHING . RUN 3125 BADGE 3569 VEH 6110

PASSENGER SAID THE BUS 38 S/B AT 6:30PM AT 288 ST US1, THERE IS A PASSENGER PLAYING VERY LOUD MUSIC AND OP REFUSED TO SAY ANYTHING. PASSENGER ASKED OP AND SHE REFUSED IT. VEHICLE 04174, OP BENNETT, BADGE 3490, RUN 3136

PAX ON 07/09/14, 5:46 PM, AT WAL-MART FLORIDA CITY, BOARDED ROUTE #38-NB, VEH. #05170, CLAIMS OP. WAS EATING ON THE BUS. PAX ALLEDGES A FEMALE STANDING NEXT TO THE OP. WEARING A BLUE BLOUSE AND BEIGE PANTS, WAS FEEDING/GIVING FOOD TO THE OP., PIECES OF LETTUCE AND ONIONS. PAX ADDED THAT WHEN THE BUS ARRIVED AT A BUS STOP, DOES NOT REMEMBERS THE STOP, OP. ALLOWED THE FEMALE STANDING NEXT TO THE OP. TO GET OFF THE BUS TO SMOKE AND THEN WAITED FOR HER TO BOARD ON THE BUS AGAIN. VEH. #05170 RUN #3139 BADGE #3995.

Pax stated she is on a wheelchair, she and other two passengers were waiting for route 38 (NB) at SW 324 St @ Busway, the operator did not pick up the disable passenger and left behind two others, according to the passenger this is the third time the same operator does this to her and has failed to buckled her. Incident time 12:40 pm Run 3126 Vehicle Number 06111 Badge Number 2224

pax was waiting for bus route 38(run#3348) veh#2209 traveling southbound at marlin road and the busway. Pax is in a wheelchair and the operator just passed right by her, did not slow down or attemp to stop. Time was 12:18pm Badge#3321,Route#38,Veh#2209,Run#3348

PASSENGER STATED THAT SHE WAS WAITING TO TAKE THE BUS 38 TRAVELING NORTHBOUND AT THE WALMART (FLORIDA CITY) AND (2) BUSES PASSED HER UP. SO SHE BOARDED THE NEXT BUS 38 WHICH WAS THIS OPERATOR. THE OPERATOR STARTED YELLING SAYING TO HER WHY DID YOU WAIT TO TAKE MY BUS AND THE PASSENGER`S REPLY WAS THAT THE OTHER OPERATOR`S DIDN`T STOP AND TOLD SHE WAS GOING TO CALL THE POLICE. PASSENGER SAID THIS OPERATOR WAS RUDE AND VERY DISRESPECTFUL TO HER. VEHICLE#4174/ BADGE#6532/RUN#3132 REQUESTED VIDEO

pax stated she was waiting on the # 38 bus going s/b at dadeland south sta at 11:05 am the op told the pax to hurry up and get on the bus .pax did not like that they where standing in line to get on . run 3136 veh 2076 badge 3490

Pax states: The bus driver stopped at 200 st and busway to make a personal phone call and was on her phone laughing and talking for about 2 to 3 minutes. I have a cell phone video. The other video is of her on her phone texting, she was driving while looking away from the road... If you want these videos please give me your e-mail address via my e-mail address. Please email me at: BrandrewIversonOSF@Gmail.com Thank you for your time, Andrew Iverson ROUTE 38, NB, NE 2 DR VEH # 04174, RUN # 3132, BADGE # 3567

CALLER STATES SHE TOOK ROUTE #38-SOUTH FROM 200TH ST/BUSWAY AND CLAIMS AFTER PAYING THE REDUCED RATE AS A STUDENT THE OP REQUESTED THE ID WHICH SHE PROVIDED. CALLER STATES THE OP THEN HARASSED HER ASKING WHAT SCHOOL SHE WENT TO AND THEN STARTED TELLING HER HOW THAT WAS A SCHOOL FOR SCREW UPS. CALLER STATES THAT SHE RECALLS THE OP MAY HAVE CURSED AT SOME POINT BECAUSE SHE JUST CONTINUED TALKING NEGATIVELY ABOUT THE SCHOOL AND THE STUDENTS AT THE SCHOOL. RUN #3874 VEHICLE #09522 BADGE #2993

Caller states she boarded route 38 traveling northbound on sw 320 st/ busway at 7:57am; pax claims that she asked op if there was a stop on sw 136 st/ busway and looked away for a quick second as op apparently nodded her head to say "yes". Pax did not see op nod her head, so she asked op again, and op got mad and began yelling "I just told you YES, don't you understand?" Pax feels op was very rude and nasty. vehicle #4174, bagde #2850, run #3132 Patricia F Walker

PAX CALLED AND STATED THAT HE BOARDED THE ROUTE 38 NB THAT IS SCHEDULED TO BE AT AT SW 211 ST/112 AVE AT 154 PM.PAX SAYS THE OP THREATENED TO HAVE SOMEONE WAITING FOR HIM WHEN HE GOT OFF THE BUS. PAX SAYS THAT HE GOT ON THE BUS WITH A BUGGIE HOLDING HIS WORK TOOLS IN IT AND THE OP WAS RUSHING HIM THEN. PAX SAYS THAT HE WAS "THREATENED" VIDEO WILL BE PULLED FOR 154 PM TILL 210 PM, PLEASE RUN 3130 VEH 5201 BADGE 2265

Caller stated that the operator of the route #38 north failed to assist wheel chair pax at the Dadeland South Metrorail Station around 3:30 pm. Caller stated that instead of making paxs get off the back so she could off, operator made her wait till all the paxs exited through the front before letting down the wheel chair lift. While pax was telling him that he was wrong operator told her that I can't get you off fast enough. And that there is nothing he could do about the paxs exiting the front door. Badge #3117; Run #3138; Veh. #04157

Caller states she and her 15-year-old son boarded route 38 traveling northbound on sw 324 st/ busway at approx 1:43pm; pax claims that the she paid her and her son's fare, but only paid $1.10 for her son because he is a student. Op told pax that her son needed to pay the full fare of $2.25. Pax says that op then became belligerent and began cussing and yelling at her in front of all the other paxs to pay the fare or to "get the f*** off my bus". Pax says op embarrassed her in front of everyone and disrespected her by calling the police on her. vehicle #2189, badge #2993, run #3348 Melissa C Cowart

Pax states: the driver was very very rude he when asking a question he walked away on me as if I wasn't speaking with him. ROUTE 38, SB, 200 ST VEH # 02193, RUN # 3149, BADGE # 1340

Pax states: My son asked for the stop sw 117th and the driver told him it wasn't a stop so now he is late to school. This is his 1st time riding so when he asked for guidance he was left to figure it out. The bus picked him up at 152 and busway at 6:56 am!!! I'm super disappointed 305-877-1661 I would like a supervisor to call me asap to address this situation! Thank you VEH # 06111, RUN # 3126, BADGE # 2224 On 5/14/14 caller received a email from fpl@miamidade.gov and the only thing that's said is, "Sorry for the inconvenience." then it states the feedback number. Caller is not pleased with the response and would like for someone to call her back with an explanation for this complaint. Caller: Donna Cline, 305-877-1661 Ashleyj

CALLER STATES THAT THE OPERATOR OF THE ROUTE 38 HEADING NORTHBOUND AT SW 136 STREET AND THE BUSWAY AT 430P WAS AT THE RED LIGHT, SO SHE PROCEEDED TO CROSS THE BUSWAY, BUT THEN THE LIGHT TURNED GREEN. SHE HESITATED TO CROSS BECAUSE THE BUS STARTED MOVING AND INSTEAD OF THE OPERATOR ALLOWING HER TO CONTINUE TO CROSS THE OPERATOR CONTINUED ON AND CONTINUED TO CROSS THE STREET. AS SHE GOT READY TO STEP ONTO THE SIDEWALK SHE MISSED THE STEP AND FELL, AS A RESULT SHE CUT HER KNEE AND HAND, WHILE THE WHOLE TIME THE OPERATOR WAS AT THE BUS STOP AND WOULD HAVE HAD TO WAIT A FEW MORE SECONDS FOR HER TO GET TO THE BUS. ONCE SHE GOT UP SHE WALKED OVER TO THE BUS AND THE OPERATOR CLOSED THE DOOR AND PULLED OFF. OPERATOR IDENTIFIED AS RUAN #2710/VEHICLE #5149/RUN #3141

Pax states: The bus driver was talking crap ... I wanna know what are the rules inside the bus cause this lady was getting on my nerves .... Bus#5170 VEH # 05170, RUN # 3139, BADGE # 3995

CALLER SAID SHE PUT HER BIKE ON THE RTE 38 AT WALMART AROUND 1:15AM, WHILE OP WAS INSIDE THE STORE, OP CAME OUT AND YELLED WHOSE BIKE IS THIS?, CALLER ANSWERED HER , BUT THE LOUDNESS OF THE BUS, SHE COULD NOT BE HEARD, THIS HAPPEN WHEN TIME TO LEAVE AT 1:19AM. OP SAID YOU NEED TO SECURE YOUR BIKE. OP ALSO WAS SLAMMING THE BRAKES AND MAKING SUDDEN STOPS AND STRATING VERY HARD, CAUSING PAX NOT TO TAKE HER USUALLY NAP TO THE METRO-RAIL STATION, CALLER FEELS THAT OP DID THIS TO BE NASTY TOWARDS HER.THIS HAAS BBEN GOING ON FOR A VERY LONG TIME AND CALLER SAID SHE TRIED TO IGNORED OP. THIS HAPPEN AROUND 1:25AM THE ENTIRE TRIP TO DADELAND SOUTH STATION. VEH#2177, BADGE#3339 ALISANDE M. THOMAS, RUN#3150 VIDEO WAS REQUESTED OP ID FIELD NOT WORKING

caller, states that the operator pulled up to stop @ sw 152 st& busway, discharged passengers,traveling southbound, saw her in wheel chair, closed the door and pulled away from the stop. Sharon,Darling: badge#3995,Route#38-Run#3139:Veh#5170

PAX BOARDED RTE 38 NB @ 12:00 PM ON SW 211 ST/ ALLAPATTAH RD WITH HIS WIFE, PAX WAS SEATED ON THE LOWER LEVEL LEFT SIDE OF BUS, PAX STATED A YOUNG BLACK MALE WAS SITTING IN THE UPPER SEATS ON THE RIGHT SIDE OF THE BUS WITH A CD PLAYER BLASTING WITH VULGAR RAP MUSIC, EVERY OTHER WORD WAS F--- THIS OR F--- THAT. PAX APPROACHED THE YOUNG MALE AND ASKED HIM POLITELY TO PLEASE TURN THE MUSIC DOWN OR DOES HE HAVE HEADPHONES? YOUNG MALE REPLIED, "ARE YOU THE BUS DRIVER? SO PAX WALKED TO THE FRONT OF THE BUS AND TOLD THE OP, OP REPLIED, 'I DON'T HEAR ANYTHING, AND WHAT DO YOU WANT ME TO DO? PAX REPLIED, 'FOR YOU TO DO YOUR JOB, OP SAID SO YOUR TELLING ME HOW TO TO MY JOB? OP SHOUTED WHO EVER PLAYING THE LOUD MUSIC PLEASE TURN IT DOWN. THE MUSIC WAS THEN TURNED DOWN AND WITHIN 30 SECONDS THE MUSIC WAS TURNED BACK UP. PAX AND HIS WIFE ENDED UP EXITING THE BUS AT THE FALLS. PAX FEELS THAT OP HAD NO CONTROL WHATSOEVER OVER THE BUS AND HE JUST DIDN'T CARE. RUN# 3132, BAD# 3406, VEH# 04174 VIDEO WAS REQ AT 6:25 PM ON 4/29/14

CALLER STATES THAT SHE BOARDED THE ROUTE 38 HEADING SOUTHBOUND AT THE BUS STOP LOCATED AT SW 184 STREET AND THE BUSWAY AT 115P. ONCE ON THE BUS SHE WALKED PASS THE FAREBOX TO PUT HER STUFF DOWN AND CLOSE HER BABY'S STROLLER, BUT THE OPERATOR TOLD HER THAT SHE NEEDED TO TAP HER CARD. SHE SAID THAT SHE WAS COMING AND TO GIVE HER A MINUTE, BUT THE OPERATOR INSISTED. SHE TAPPED HER CARD AND ASKED THAT OPERATOR GIVE HER A MINUTE. THE OPERATOR TOLD HER NOT BE MAD BECAUSE SHE HAD TO BOARD THE BUS WITH HER BABY. THE OPERATOR CONTINUED TO GO BACK AND FORTH WITH HER AND SHE TOLD THE OPERATOR THAT SHE MUST NOT LIKE HER JOB. THE RESPONSE THE OPERATOR GAVE WAS THAT SHE DID NOT LIKE HER JOB BECAUSE SHE HAD TO DEAL WITH IGNORANT B****ES LIKE HER. OPERATOR IDENTIFIED AS DARLING #3995/VEHICLE #5170/RUN #3139

PASSENGER COMPLAINED THAT SHE BOARDED BUS 38 ON 04-25-2014 AT THE INTERSECTION OF SW 264 ST @ THE BUSWAY AND THE BUS OPERATOR FAILED TO STOP AT THE BUS STOP AND WHEN THE PASSENGER FINALLY GOT INSIDE THE BUS, THE BUS OPERATOR ACCELARATED ABRUTPLY ALMOST CAUSING THE PASSENGER TO FALL. RUN # 3125 VEHICLE # 6110 BADGE # 2228

CALLER STATES BUS OP ON VEH #4152 38NB STILL STOPPING AT THE LIMIT STOP WHEN SHOULDNT THIS MORNING STOP AT 136TH ST/BUSWAY, STATES HISP MALE BADGE #GIVEN 6579, SHE BOARDED BUS AT 152ND ST/BUSWAY 7:25AM. TOS SHOWS OP CABANILLA RUN#3129.

Caller stated that the operator of the route #38 southbound failed to assist him on SW 160th Street and Busway around 3:45 am on 4/19/2014. Caller stated that the operator let him and another pax board the bus with there bikes at the Douglas Road Station since the 2 bikes were already on the front of the bus. When one bike moved one pax put his bike there. So when they got to SW 160th Street another pax got off to get his bike. So when caller saw this he notified the operator that he's going to put his bike on the front. When he got off another pax rode up and put his bike there instead. So operator closed the door leaving pax who was already on the bus standing there with his bike. Badge #3678; Run #3888; Veh. #04145

wheelchair PAX at sw 200th st @ busway CALLED AND STATED THAT HE ASKED THE OP of route 38 nb at approx 9:37am, ASKED AS SHE PULLED TO THE STOP IF SHE HAD ANY WHEEL CHAIRS ON BOARD? SHE REPLIED "NO" AND THEN DROVE OFF RUN 3870 VEH 2037 BADGE 3945

On 4/16/14 Caller boarded the bus route 38 NB at 264th st appx 5:56am. Caller stated he was unaware that the route 38 would not stop at 136 th st and the busway because he normally takes the bus at 5:30 am that stops @ 136th st. Caller ended up catching the bus at 6:08 am. Caller did not get to 152nd st until 6:41 am but was trying to catch a ride from his supervisorn at 136th ST @ BW but was informed by another passenger that the bus was not going to stop again until Dadeland South. Caller went up to the bus oper to tell her what happened and asked if she could please let her off at 136th st and busway. Caller stated the oper replied, "Who's problem is that?" That's not my damn problem!" Caller feels the oper was so disrespectful. Video requested. Run# 3125, Veh# 06110, Badge# 2228

CALLER SAID HE BOARDED THE RTE 38 TRAVELING N/B ON 296TH STREET/ BUSWAY, BUS WAS FULL TO CAPACITY AND PAXS IN FRONT OF THE YELLOW LINE AND OP KEPT ON PICKING UP PAXS. TO GET OFF AND PULLING THEBELL WAS A VERT TIGHT SQUEEZE AND PLENTY OF FEET BEING STEPPED ON, NOT A GOOD SITUATION PER CALLER. THIS HAPPEN AROUND 8:30AM VEH#5169, BADGE#2789 SCHNELL JOHNSON-MILES, RUN#3124 VIDEO WAS REQUESTED BY JOYCE GREEN

CALLER CALLED AND STATED THAT THE OP OF THIS BUS route 38 sb at sw 200th st @ busway at approx 2:34pm, TOLD HIM THAT HE WAS NOT ALLOWED TO PLACE HIS ELECTRIC BIKE ON THE RACK. BADGE 3076 RUN 3354 VEH 09932

PASSENGER SAID THE BUS 38 N/B AT CAMPBELL DR AND THE BUSWAY AT 6:23PM, HE WAS WAITING AT THE BUS STOP FOR 10 MINUTES , HE WAVED AT THE BUS TO LET OP KNOW HE NEEDED THE BUS AND HE BENDED DOWN TO GATHER HIS STUFF AND OP PULLED UP AND BEFORE HE COULD GET IN THE BUS OP CLOSED THE DOOR OP AND TOOK OFF BECAUSE THE LIGHT TURNED GREEN. THERE WAS ANOTHER PASSENGER ALSO WAITING FOR THE BUS. VEHICLE 02087, OP MATHEWS, BADGE 2953, RUN 3216

Wheel chair pax states the 38 SB went passed her at 1:13pm then pulled over to the side of the road and not even 30 secounds later left without her . on 184 st and the busway . pax does not know which 38 SB bus possible RUN 3882, 3883, 3924 . pax did not get to look at the driver .

CALLER BOARDED THE RTE 38 TRAVELING N/B FROM WALMART, WITH A STROLLER AND BABY 3MONTHS OLD. OP TOOK OFF BEFORE SHE COULD FOLD THE STROLLER AND SIT DOWN,, AS SHE WANTED TO EXIT , SHE PULLED THE BELL, AS SHE WAS UNFOLDING THE STROLLER AND GETTING HER BAY AND THINGS OFF THE BUS, OP WAS TAKING OFF, SHE SAID WAIT, OP REPLIED NEXT TIME UNFOLD YOUR STROLLER OUTSIDE OF THEBUS, SO I CAN GO. VEH#4173, BADGE#3743, RUN#3142

CALLER SAI HE BOARDED THE RTE 38 TRAVELING N/B ON SW 264TH STREET/BUSWAY, HE TAPPED HIS CARD, OP CALLED HIM BACK AND TOLD YOU SMELL LIKE MARIJUANA AND YOU NEED TO EXIT THE BUS. CALLER SAID NO ONE HE WAS SITTING BACK SAID ANYTHING TO HIM. OP WAS ACTING LIKE THIS WAS HER BUS AND NOT MDT. HE SSSSSTARTED TO CURSE HER OUT, CAHNAGED HIM MIND AND EXIT THE BUS. BY OP DOING THIS HE WILL BE LATE FOR WORK. VEH#2199, BADGE#2953, RUN#3133

Passenger boarded at the Dadeland South Station at 6:45am tried to lock the bike on the rack and the driver said no. When he boarded the bus he told the operator "I don't want anyone to steal my bike I worked a 12 hours shift and I know I will fall a sleep." The driver told him "you can't lock your bike but don't worry about it I will watch your bike for you." When he went to exit the bus he noticed his bike was gone. The driver remembered the person got off at the stop before wal-mart (stop after the bus goes under the turnpike/next to the gamestop). Bus is due at the walmart at 8:04am Red Schwinn bike. Operator J Fuller Run 3124 Badge 6015 veh 5169

CALLER BOARDED THE RTE 38 TRAVELING N/B FROM WALMART, OP ATTEMPTED TO TAKE OFF BEFORE HE COULD BOARDED VERY UNPROFFESSIONAL AND RUDE. OP WAS YELLING AT CALLER AND TOLD HIM TO SIT DOWN AND ARE YOU GOING TO BE A PROBLEM TODAY? VEH#6109, BADGE#3117, RUN#3138 CALLER WANTED VIDEO PULLED, CALLER WAS ADVISED VIDEO NOT NECESSARY. CALLER WANT SUPERVISOR TO CONTACT HIM AT 786-439-8481 SERGIO ROCA

operator on this route 38 traveling northbound run#3348-veh#3160 wasvery rude and would not stop walking to assist the passenger. He was asking her a question when she answered very rudely and walked into the store. this occured at 4:45pm Run#3348/Veh#3160/Badge#2993

CALLER STATES SHE TOOK ROUTE #38-NORTH THIS MORNING ALONG THE BUSWAY AT 200TH ST AT APPROX 10:00AM. CALLER STATES SHE HAS A DISABILITY AND WHEN SHE GOT ON THE BUS THIS MORNING SHE NOTICED THE BUS WAS FULL AND SHOWED THE OP A CARD GIVEN TO HER BY HER SURGEON DEMONSTRATING SHE NEEDS TO BE SEATED AND CANNOT STAND FOR TOO LONG AS SUCH SHE ASKED TO OP FOR ASSISTANCE FOR ONE OF THE SEATS IN THE FRONT WHICH WAS FILLED WITH YOUNG ADULTS AND CHILDREN. THE OP TOLD HER NO THAT THE BUS WAS FILLED WITH HANDICAPPED PEOPLE. CALLER HAD TO ASK A YOUNG MAN FOR HIS SEAT. RUN #3126 VEHICLE #06111 BADGE #2224

At Walmart/Florida City at approx 4:40pm, I asked politely to the driver of route 38 nb, how much the fare was and she kept walking and didn't make eye contact. As she took a couple of steps she then answered me with an attitude and shook her head as if I am stupid for asking. I'm new to homestead Florida. I never rode a bus out here. She not once looked at me politely. I felt that was rude. That's just a shame. I expect more from these drivers. run # 3348, veh # 2176, badge # 2993

CALLER STATED THAT HER GRAND DAUGHTER WALK UP TO THE OPERATOR AND ASK WHAT TIME ARE YOU LEAVING? THE OPERATOR DIDN'T RESPOND, SHE ASK AGAIN THE OPERATOR RESPOND" I'M ON MY BREAK" THE CALLER STATED THAT HER TONE AND BODY LANGUAGE WAS AWFUL. CALLER STATED THAT THE OPERATOR EXIT THE BUS AND LEFT IT RUNNING AND WENT INTO WALMART. WHEN THE OPERATOR RETURNED CALLER STATED THAT SHE WANTED TO TELL THE OPEATOR ABOUT HER ATTITUDE, BUT SHE MUMBLE UNDER HER BREATH NEVER MIND. THE OPERATOR RESPONDED "WHAT DID YOU SAY?IF YOU HAVE A PROBLEM CALL 311" CALLER WAS VERY SHOCK OF THE OPERATOR ATTITUDE. BADGE# 2993 RUN# 3348 VEH# 5202

MALE PASSENGER IS REPORTING THAT THE OPERATOR OF ROUTE '38' FROM SW 112TH AV AT ABOUT 755A, HE WAS HARASSED BECAUSE HE DID NOT HAVE FULL FARE AND REFUSED TO GET THE REST NEEDED STATING THE OPERATOR TOLD HIM HE COULD MAKE HIM GET THE 'F-CK' OFF THE BUS. HE SAYS THE OPERATOR WAS TRYING TO GET PHYSICAL WITH HIM WHEN THEY ARRIVED AT THE DADELAND SOUTH STATION AS HE TALKED TO MANAGER THERE. PLEASE CHECK VIDEO IF POSSIBLE. EMAIL SENT TO DISCRIMINATION AND HARRASSMENT. RUN 3134 VEHICLE 3102 BADGE 2473

CALLER CLAIMS HE WAS AT THE BUS STOP AT 1040AM AT 200TH ST US1 TO TAKE RT 38 (NB) AND CLAIMS HE STEP TO THE SIDE TO ALLOW TWO PAX TO GET OFF FROM THE FRONT OF THE BUS. PAX THEN STARTED TO GET IN WHEN OP SUDDENLY CLOSED THE DOOR ON HIS FACE HITTING HIS GLASS AND BREAKING THEM. OP THEN CLOSED THE DOOR AND TOOK OFF. PAX IS A WHITE HISPANIC BLUE JEAN AND WHITE SHIRT WITH BLACK THICK JACKET ID OP AS A BLACK AFRICAN AMERICAN MALE AND GAVE VEH#02077, OP ROSS, BADGE#6484, RUN#3129

CALLER STATED THAT THE ROUTE #38 NORTHBOUND FAILED TO STOP FOR PICK UP ON SW 144TH STREET AND BUSWAY AROUND 7:02 PM. CALLER STATED THAT THE BUS WAS WAITING AT THE LIGHT A FEW FEET FROM THE BUS STOP WHEN SHE TAPPED ON THE DOOR. OPERATOR LOOKED AT PAX THEN TURNED HER HEAD AND CONTINUED TO LOOK FORWARD UNTIL LIGHT CHANGED AND PULLED OFF. BADGE #3995; RUN #3139; VEH. #05170

CALLER STATES THAT HE WAS COMING DOWNSTAIRS AT THE DADELAND SOUTH STATION WHEN THE ROUTE 38 WAS THERE. ONCE HE GOT TO THE DOOR THE OPERATOR LOOKED AT HIM AND CLOSED THE DOOR AND PULLED OFF; NOT WAITING FOR ANY OF THE PASSENGERS. OPERATOR IDENTIFIED AS COWART #2993/VEHICLE #2179/RUN #3271

CALLER STATES THAT HIS FRIEND WAS GETTING READY TO BOARD THE ROUTE 38 HEADING SOUTHBOUND AT THE BUS STOP LOCATED AT SW 312 STREET AND THE BUSWAY WHEN THE OPERATOR CLOSED THE DOOR IN HIS FACE. HE SAYS THAT THIS IS FRIEND IS HANDICAPPED. OPERATOR IDENTIFIED AS DIAZ #2900/VEHICLE #2085/RUN #3357

the ctzn states that she got on that she got on the 38-bus at the metrorail station and she witness the op being rude and not courtesy to the paxs. the pax states that she asked question and she replied very hostile and rude to her and other pax's riding the bus. veh.#2201 badge.#6125

Pax states she wanted to exit the at The Falls, during this run the bus continues to Dadeland South. She stated she did not know this and the driver was rude when she tried to get off. He stated "the next stop is at dadeland south, we don't stop at The Falls on this trip. he did not try to assist her on what to do. She got the Dadeland South and had to pay again. VEH # 02088 RUN # 3131 BADGE# 2474

PAX STATED SHE BOARDED RTE 38 NB @ NE 2 DR/ BUSWAY. PAX STATED SHE PUT $1.25 IN THE FAREBOX BECAUSE SHE DIDN'T HAVE A DIME, AND THE OP ASKED TO SEE HER ID, PAX STATED IT WAS AROUND HER NECK SO SHE SHE SHOWED THE OP HER SCHOOL ID, THE OP WAS YELLING AND SCREAMING AT HER AND THREATEN TO PUT HER OFF THE BUS, PAX SAID OK I'LL GET OFF, A MALE PAX TOLD HER HE WILL PAY THE DOLLAR, OTHER PAXS WAS LOOKING AND TELLING THE OP SHE WAS WRONG FOR YELLING AND BEING RUDE TO THE PAX. RUN# 3348, BAD# 3993, VEH# 02201

caller states she was waiting in back other paxrs in her w/c for bus 38sb lvg ds around 1:50, states white male op driving shut door and left. run 3158. tos shows Op Claro, 3576 veh3166.

On 2/21/14 Caller boarded the 38 route NB at appx 11:43 AM. Caller tried to use her Golden Passport SSB but it said her card was invalid. According to the passenger it is her card and her picture is on the back of the card. Caller stated the bus oper let her ride the bus for free where she got off at Lucy St. When she was exiting the bus the bus oper told her she couldn't get her card back and get a free ride, so he confinscated the card. I called the radio room spoke to Nellums, who then called the bus oper to find out why he took it. Passenger did not have money so the bus oper allowed her to ride for free but told her she could not ride for free and then leave with the card. Nellums confirmed that the oper was authorized to take the card. Called golden Passport department who later stated that the bus oper was not suppose to take the card. Run# 3123, Veh# 05171, Badge# 2094

CALLER STATES SHE BOARDED BUS FROM SW 184TH, BOARDED BUS AROUND 8:11PM ST/BUSWAY, WITH HER DISCOUNT CARD, STATES SHE'S A STUDENT AT JOB CORP, MDCC, PULL CARD OUT TO GET DISCOUNT, BUS OP DIDNT WANT TO LET HER PAY DISCOUNT FARE, STATES OP BLACK, HAS A BAD ATTITUDE, VERY RUDE, SMIRK ON HER FACE. TOS SHOWS OP PITTMAN 6022, RUN 3140 NO VEH.#

CALLER STATES THAT SHE TOOK ROUTE #38-NORTH AT 324TH ST/4TH CT AND SPENT APPROX 30 MINUTES WAITING ON THE BUS BECAUSE THE OP REFUSED TO TIE HER WHEELCHAIR ON HER BUS. CALLER STATES THE OP WAS JUST LAZY AND GOT EVERYONE OFF THE BUS AS A RESULT. CALLER IS USED TO TAKING TRANSIT AND CALLED HERE (311 AND CALLED THE POLICE) .AFTER THE POLICE SHOWED UP AND TALKED TO HER IS THAT THE OP TIED HER UP. RUN #3122 VEHICLE #04142 BADGE #6327

The pax states that he was at the metrorail station at dadeland south station at 6:00a waiting for the 38-bus going s/b and he states that it was raining outside and there was about 15 pax's waiting for the operator to open the bus door for boarding and when she open the door he got on the bus he tap the golden passport and the op ask to see the photo and remove it from the wallet and when he did show it. The pax states that the op told him that he dont tell her how to run her bus and he states that this is the public bus and the op got off the bus and got security to come and remove him from the bus and he is upset as to why he was removed off the bus. veh.#3158 badge.#2993

CALLER STATES SHE TOOK THE BUS ON 184TH ST (SB) AND CLAIMS THERE WERE PAX BLOCKING THE ENTRANCE. PAX WAS WAITING FOR HER FRIEND AND OP KEPT ON TELLING HER TO MOVE BACK AND FEELS OP WAS PICKING AT HER INSTEAD OF TELLING ALL PAX TO MOVE BACK. SHE FEELS OP COULD OFF HANDLE THE SITUATION BETTER ID OP AS BLACK AFRICAN AMERICAN FEMALE WITH VEH#06118

CALLER SAID SHE BOARDED THE RTE 38 TRAVELING S/B ON 136TH STREET/ US1, ANOTHER PAX WAS YELLING AND TALKING LIKE HE WS OUT OF HIS MIND. CALLER TOLD OP AND OP REPLIED WHAT YOU WANT ME TO DO ABOUT HIM? CALLER FELT THAT OP SHOULD HAVE DONE AND SAID MORE. PEOPLE ARE VERY CRAZY THESE DAYS. VEH#5175, BADGE#2539, RUN#3128

PAX ON 02/10/14, 3:20 PM, WAS BOARDING ROUTE #38-SB, AND OP. TOLD HIM TO GET OFF THE BUS. PAX CLAIMS HE WAS CARRYING A CART WITH TWO CONTAINERS OF ROSES THAT WERE NOT GOING TO BE ON ANY ONES WAY. PAX ADDED IT WAS NOT SO MUCH THAT THE WAY OP. SCREAM AT HIM BUT HOW EVERYONE AROUND GOT INVOLVED TO GET HIM OFF THE BUS. VEH. #06114.

CALLER STATES THAT SHE TOOK ROUTE #38-SOUTH THIS MORNING APPROX 8:30AM FROM 160TH ST/BUSWAY. CALLER STATES SHE WALKED PAST THE ELDERLY SEATS AND FOUND A FRIEND ON THE BUS SITTING ON THE FIRST SEATS AND STOOD THERE TALKING TO HER AS SHE WAS ONLY TRAVELING A COUPLE OF BLOCKS. CALLER STATES THE OP SLAMMED ON THE BREAKS VIOLENTLY A COUPLE OF MINUTES LATE SO HARD THAT THE GALLON OF WATER SHE WAS HOLDING FELL OFF HER HAND AND SHE FLEW THE OTHER WAY TOWARS THE OP. CALLER SAYS SHE MANAGED TO HOLD ONTO THE LAST POLE. HER LEFT ARMS HURTS, THE MOST SHE STATES WILL COME OUT OF THAT IS A BRUISE. CALLER IS UPSET AT THE FACE OF HATRED HE HAD AT THE TIME. CALLER WAS WEARING A BLACK BLOUSE-AND PURPLE, BLACK SHORTS. RUN #3134 VEHICLE #02195 BADGE #2473

pax is making a complaint on the operator of the route 38 heading south from marlyn rd & s dixie hwy for making her pay the full fair on the bus even after showing her highschool ID. pax states the operator would NOT accept her iD because of the school she attends. Pax states she attends the south dade skill center. run#3874 route#38 vehi#04160 badge#2993

Today, when I tried to board the northbound 38. The doors closed right before I crossed the threshold, I was told by the bus driver to move back and wait for the doors to open. She spoke in a very aggressive tone which is part of why I am writing this complaint today. I followed her orders without saying a word or making any gestures. At this time,I was fine and complacent with the situation. Since the bus was full, I was standing up in the front by the drivers seat. This is when the problem starts. As I am standing there, the bus driver is speaking about me to another passenger, making remarks mocking my intelligence.I spoke up and said "It really was not that big of a deal,nobody has to be mad". Before I finished my sentence, the bus driver turned her head and aggressively said "I am not talking to you!" . I proceeded to ignore her attempts at angering me by speaking badly about me to the other passengers. What happened today was totally unacceptable, I was verbally abused by a staff member of Miami Dade Transit. Something has to be done to correct this behavior. Please speak to this bus driver, and let her know that this cannot happen again, it was unnecessary and completely uncalled for. Thank you for your time and have a nice day. Bdg# 3565 Veal, Juanita Run# 3095 Veh# 5186

Caller stated that the operator of the route #38 southbound was rude. Caller stated that the operator didn't speak when she boarded and said good morning twice. Then on SW 344th Street at US - 1 around 10:45 am while at a red light caller got up to ask the operator a question. As soon as she got ready to ask the bus began to pull off, then slammed on brakes. Caller feels like operator was rude cause after that she just put her head in her hand and began shaking it. Then told her with an attitude it's not good to speak to the operators while there driving. Badge #6113; Run #3132; Veh. #02195

Disabled Elderly pax says at sw 216th st @ busway at approx 3:45pm the route 38 sb pulled past the stop and failed to curb, ending up opening the door in the middle of the street. Pax unable to step onto the bus looked at the oper waiting to see if she would pull to the curb, but the oper just threw up her hands, shut the door and drove off. Video Requested. run # 3348, vehicle # 2191, badge # 2993

CALLER STATES THAT HE IS NOT FROM HERE AND WENT TO BOARD THE ROUTE 38 HEADING SOUTHBOUND AT THE DADELAND SOUTH STATION AT 1235P. HE TOLD THE OPERATOR GOOD AFTERNOON, ASKED HOW SHE WAS DOING, AND THEN ASKED HER WHAT TIME THE BUS WAS DUE AT SW 216 STREET. THE OPERATOR TOLD HIM THAT SHE DID NOT FEEL LIKE IT AND WHEN HE TOLD HER THAT HE WASN'T FROM HERE, SHE AGAIN TOLD HIM THAT SHE DID NOT FEEL LIKE LOOKING AT THE SCHEDULE. OPERATOR IDENTIFIED AS WALKER #2850/VEHICLE #5186/RUN #3095

CALLER STATED THAT SHE IS A DISABLE PASSENGER ON A WHEELCHAIR AND WAS WAITING AT SW 152 ST @ BUSWAY FOR ROUTE 38 (SB) AROUND 16:29PM . CALLER SAID THAT WHEN THE BUS NUMBER 02177 SHOWED UP AT THE BUS STOP, THE OPERATOR TOLD HER THAT THE BUS WAS FULL AND SHE WAS NOT GOING TO BE ABLE TO TAKE HER. CALLER COMPLAIN THAT THIS IS A TYPE OF DISCRIMINATION TOWARDS HER AS THE OPERATOR COULD HAD REQUESTED TO THE PASSENGERS TO MOVE BACK SO SHE COULD BOARD THE BUS. BTC/FLOYD NOTIFIED. VIDEO REQUESTED. RUN 3811, VEH 02177, BADGE 3829

CALLER STATES THAT A MALE WHEELCHAIR BOARDED ROUTE #38-NORTH AT THE STOP AT MARLIN ROAD/BUSWAY AND CLAIMS THE OP GOT REALLY UPSET WHEN THE PAX MISTAKING BUMPED INTO THE OP. CALLER STATES THE OP REPEATED SEVERAL TIMES DON'T TOUCH ME... AND CLAIMS SHE GREW UPSET AT THE FACT. RUN #3868 VEHICLE #03108 BADGE #3573

PASSENGER STATED THAT HE WAS TRYING TO TAKE THE BUS 38 AT THE DADELAND SOUTH STATION TRAVELING SOUTHBOUND AT 11:20AM WHEN THE DESTINATION SIGN SAID 3 BISCAYNE BLVD SO THE PASSENGER ASKED THE OPERATOR WAS THIS THE 38 BUS. DUE TO WHAT THE SIGN SAID. PASSENGER SAYS THAT THE OPERATOR GOT NASTY WITH HIM TELLING HIM TO GET ON AND SIT DOWN BEFORE I CALL SOMEONE TO HAVE YOU TAKEN OFF THE BUS. PASSENGER THAT THE WAS VERY RUDE AND THAT WAS UNCALL FOR. PASSENGER ALSO SAYS THAT THE OPERATOR`S EYES LOOKED LIKE THEY WERE DILATED AND HIS WORDS WAS SLURRED. VEHICLE#6113/ BADGE#2265/RUN#3130

CALLER SAID HE TAPPED HIS GOLDEN PASS AND IT BLEEP AND OP VERY NASTY SAID YOU CAN'T RIDE MY BUS, SO GET OFF, AS OP WAS RIDING AWAY PER CALLER HE GAVE HIM THE MIDDLE FINGER, CALLER SAID HE IS SCHIZOPHRENIA AND TAKE HIGH DOSE OF MEDICATION. THIS WAS THE RTE 38 TRAVELING S/B FROM DADELAND SOUTH. VEH#4160, BADGE#2900, RUN#3357

FEMALE PAX ON 01/16/14, 4:20 PM, AT DADELAND SOUTH, BOARDED ROUTE #38-SB, AND INFORMED OP. THAT THE DESTINATION SIGN ONLY READ BUSWAY MAX AND NOT FLORIDA CITY TO WHICH PAX CLAIMS OP. IGNORED HER STATEMENT AND WAS DISCOURTEOUS IN A NEGATIVE MANNER AND VERY RUDE. PAX ALSO ADDED THAT AS THIS OP. WAS DRIVING SOUTH THE OP. WAS HITTING ON THE BRAKES HARD ALMOST CAUSING AN ACCIDENT AMONG THE OTHER PASSENGERS ESPECIALLY A LADY WITH BABY. VEH. #05160

PAX REPORTS THAT OPERATOR ON ROUTE 38 (BUS # 06113) ON 1/15/14 AROUND 2:30 PM AT DADELAND STATION SHOWED A LACK OF PROFESSIONALISM WHEN HE STARTED YELLING AT PASSENGERS TO USE THE BACK DOOR AS HE WAS ASSISTING A WHEELCHAIR PAX TO EXIT THROUGH THE FRONT. PAX SAYS MOST PAXS KNOW THAT THEY HAVE TO USE THE REAR UNDER THESE CIRCUMSTANCES AND FEELS OPERATOR COULD HAVE HANDLED THE SITUATION A LOT BETTER.

At sw 312th st @ busway at approx 5:10pm boarding the 38 on this day, right infront of it was a 34 people were getting out of the 34 as well as the 38. The 38 oper shook her head as I approached the Bus and held her hands up like common.. As far as I know as long as your are at the Bus stop the Bus needs to wait for all passenger to get off and as well as people to board the Bus, the Bus infront of her was clearly marked a 34 which means people will have to maneuver around those people in order to get to their Bus. It's not fair that someone cannot wait two seconds for you and your Child to board the Bus. She should not be so in a hurry that she cannot wait as this stop about 10 or so people get down am I supposed to stump people because this lady is closing the door and going around a Bus that's infront of her. run # 3139, vehicle # 3139, badge # 3995

PASSENGER SAID THAT HE BOARDED THE BUS 38 TRAVELING NORTHBOUND ON LUCY ST/ US1 AND THE OPERATOR HAD A VERY NASTY ATTITUDE. EVERY PASSENGER THAT BOARDED SHE LOOKED AT THEM IN A NASTY WAY. PASSENGER SAID THAT THE OPERATOR CLOSED DOOR ON HIM AS HE WAS EXITING THE BUS AND HIS HAND GOT CAUGHT .PASSENGER SAYS THAT HE PULLED HIS HAND OUT.HE THINK IT WAS HIS RIGHT HAND. HE SAID HIS MAIN COMPLAINT WAS THE OPERATOR`S NASTY ATTITUDE. VEHICLE#2183/ BADGE#RUN#3348 VIDEO REQUEST

Caller stated that the operator of the route #38 southbound physically shoved her daughter out the way at SW 152nd Street and Busway at 10:31 am. Caller stated that while at Dadeland South operator was rushing paxs on the bus and another pax pushed her daughter into the operator's door. Operator was also yelling at paxs. Called BTC/ Dabney Oper. Amalia Castillo; Badge #2964; Run #3870; Route #38 S/B; Veh. #03148; CW

Female passenger reports that she did not like the way the operator of route 38 addressed her son when he asked him a question and the operator laughed at her with no answer when she asked him what he said to her son. vehicle 4176 run 3134 badge 2473