PAX STATES HE WAS ON RT 9 (SB) AND WHEN THEY GOT TO 2ND AV NE 15TH ST OP STOP THE BUS AND GOT OFF WITHOUT SAYING ANYTHING TO THE PASSENGERS LEFT THE BUS UNATTENDED FOR 5-7 MINTS. VEH#04113, BADGE#3442, RUN#5250

PAX WANTS TO PLACE A COMPLAINT ON THE OPERATOR OF THE ROUTE 9 FROM W FLAGLER ST 1 AVE AROUND 2:37PM FOR NOT RESPONDING TO HER WHEN SHE ASKED IF THE BUS WAS GOING OUT OF SERVICE, PAX STATES WHEN SHE ASKED THE OPERATOR ALL THE OPERATOR DID WAS RAISE HER FINGER. RUN#5060 VEHI#03124 BADGE#3438

CALLER SAID HE WANTED TO EXIT THE RTE 9 TRAVELING N/B ON NE 2ND AVE/69TH STREET , OP NEVER PULLED TO THE CURB AND SHE STOPPED IN A POOL OF WATER. OP ALSO PUT THE RAMP DOWN BECAUSE A WHEELCHAIR NEEDED TO EXIT THE BUS PER CALLER.. CALLER WAS UPSET FROM THE BEGINNING OF THE CALL ABOUT MDT BUSES IS ALSO BROKEN BEFORE LEAVING THE GARAGE CALLER WANT MDT TO GET ON THE MAINTENANCE SUPERVISOR. PER DISPATCHER FLOYD OP MOVED AWAY FROM THE WATER I311 (JOYCE) I OVER HEARD THE CONVERSATION, ,. VEH#2092, BADGE#6525 LAUTZ J. GILBERT, RUN#5048 BUS ID FIELD NOT WORKING.

CALLER STATES THAT ON 7/7/15 SHE BOARDED THE ROUTE 9 HEADING SOUTHBOUND AT THE BUS STOP LOCATED AT NE 2 AVENUE AND NE 67 STREET AROUND 1050A. SHE TRIED TO EXPLAIN THAT SHE LOST ALL OF HER BELONGINGS ON THE ROUTE M THAT MORNING AND NEEDED TO GET BACK TO THE OMNI SO THAT SHE CAN CATCH UP WITH THE OPERATOR. THE OPERATOR OF THE ROUTE 9 TOLD HER THAT WAS NOT HER PROBLEM AND SHE NEEDED TO EITHER PAY THE FARE OR GET OFF HER DAMN BUS. THE OPERATOR THEN TOLD HER THAT THE OTHER PASSENGERS WERE GOING TO BE MAD BECAUSE SHE WAS GOING TO STOP AND PULL OVER TO WAIT FOR THE POLICE TO COME. WHEN THE OPERATOR STOPPED THE BUS, SHE ENDED UP GETTING OFF THE BUS. SHE WAS VERY UPSET AND CRYING, SAYING THAT THE OPERATOR DID NOT HAVE TO BE SO RUDE ABOUT THE SITUATION. OPERATOR IDENTIFIED AS HARRIS-WILCOX #3804/VEHICLE #3125/RUN #5052

CALLER STATED THAT THE BUS OP OF RT#9 NORTH BOUND AT THE 163RD ST MALL . LOOKED AT HER VERY NASTY AND IN A RUDE WAY . WHICH THE CALLER TOOK OFFENSE TO AND WOULD LIKE FOR TRANSIT TO STOP THIS OP FROM LOOKING AT HER LIKE THAT ! CALLER GAVE THE VEH#03124 RT#9, RUN#5060, VEH#03124, BADGE#3438

PAX STATED THAT SHE TOOK BUS 9 SB AT APPROXIMATELY 2:35 PM SHE DOESN'T REMEMBER WHERE BUT CLOSE TO NE 2 AVE/15 ST . 2 SEATS WERE AVAILABLE ALMOST AT THE FRONT OF VEHICLE, SHE ASKED A YOUNG MAN WHO WAS SITTING IN ONE OF THE SEATS TO MOVE OVER, HE DIDN'T WANT TO AND THEY START ARGUING. AT ONE POINT SHE FELT THAT HER LIFE WAS IN DANGER, AND SHE CALLED THE POLICE. THE POLICE ASK HER TO TELL THE DRIVER TO STOP THE BUS, BUT OP DIDN'T WANT TO STOP THE BUS, FOR SHE SAID SHE WON'T GET INVOLVED IN THE SITUATION. RUN # 5060, VEHICLE # 03124, BADGE # 6257 VIDEO REQUESTED

CALLER STATED THAT THE BUS OP OF RT#9 NORTH BOUND AT THE CBD AT 4:12 PM A WOMAN CAME ONTO THE BUS AND ASKED THE OP SOMETHING . THE OP GOT OUT OF HIS SEAT AND PHYSICALLY PUSHED THE PERSON OUT OF THE BUS . THEN DROVE OFF RT#9, RUN#5057, VEH#03111, BADGE#2819

CALLER STATES THAT SHE WAS ON THE ROUTE 9 HEADING SOUTHBOUND WHEN THE OPERATOR STOPPED AT NE 119 STREET AND NE 2 AVENUE AROUND 130P. A PASSENGER ON THE BUS WAS SAYING BACK DOOR, BUT THE OPERATOR WAS NOT PAYING ATTENTION AND ALMOST PULLED OFF BEFORE LETTING HER OFF THE BUS. EVERYONE ON THE BUS STARTED SCREAMING BACK DOOR AND THE OPERATOR STOPPED THE BUS, GOT OFF, AND LEFT THE PASSENGERS ON THE BUS. HE SAT AT THE STOP FOR A FEW MINUTES AND WHEN HE GOT BACK ON THE BUS HE TOLD THE PASSENGERS THAT HE WILL STOP THE BUS WHEN HE FEELS LIKE IT AND HE DIDN'T CARE BECAUSE HE WAS RETIRING SOON. OPERATOR IDENTIFIED AS NAIRN #2760/VEHICLE #9946/RUN #5058

CALLER STATES SOMEONE ON BUS PLAYING THE RADIO/LOUD MUSIC, VEH 5128, STATES BUS OP WON'T SAY ANYTHING TO THEM, BOARDED BUS AROUND 8:45AM, LVG FROM 79TH ST/NE 2ND AVE. TOS SHOWS OP JONES 6522BD, RUN5041-01.

CALLER STATES THAT SHE IS IN A WHEELCHAIR AND WHEN THE OPERATOR PULLED UP TO THE STOP AT THE DOWNTOWN TERMINAL HE DID NOT PULL CLOSE ENOUGH TO THE CURB; AS A RESULT THE RAMP DID NOT LAY OUT FLAT. SHE TOLD HIM THAT THE RAMP WAS NOT FLAT AND HE TOLD HER THAT HE COULD GET ANY CLOSER AND WHEN SHE WENT UP THE RAMP ANOTHER PASSENGER STOOD BEHIND HER TO KEEP HER FROM FLIPPING OVER, WHILE HE STOOD ON THE SIDEWALK. SHE SAYS THAT HE WAS ALSO TALKING TO HER LIKE SHE WAS A DOG, EMBARASSING HER IN FRONT OF THE OTHER PASSENGERS. OPERATOR IDENTIFIED AS UBANKS #1912/VEHICLE #2072/RUN #5265

PAX STATES THE OPERATOR OF THE ROUTE 9 HEADING NORTH FROM N MIAMI BEACH BLV NE 10 AVE STOPPED SHORT OF THE BUS STOP TO LET A PAX OFF, THEN HAD HER WALK TO WHERE THE BUS WAS TO BOARD IT. PAX ALSO STATES THE OPERATOR HAD A VERY NASTY ATTITUDE AS IF SHE WAS THE ONE AT FAULT. *Incident time: 1:48pm..*tajt RUN#5127 VEHI#06130 BADGE#1659 VIDEO REQUESTED

PAX USES A CANE AND STATES SHE GOT INTO A VERBAUL AGRUMENT WITH THE OP. SHE CLAIMS SHE RANG THE BELL TO GET OFF AT 25TH NE 2ND AND AND CLAIMS OP PUT HER OFF AT 27TH ST NE 2ND AV ON PURPOSE. OP ULYSSE, BADGE# 3347, RUN#5246

PAX STATES BUS 9 NB @ 6:30 PM ARRIVED AT CBD PAX HAIILED THE BUS TO MAKE SURE IT STOPPED.BUS STOPPED A LITTLE BIT PASSED THE STOP PAX WAS WITH HER 7 YR OLD SON AND HAD TO WALK OVER TO BUS FROM THE BUS STOP BUT THE OPERATOR WAS SUCH IN A HURRY THAT AFTER THE FIRST PERSON GOT ON THE OPERATOR CLOSED THE FRONT DOOR ON HER 7 YR OLD SON RIGHT ON HIS FACE LITERALLY, NO INJURY WAS CAUSE TO THE BOY. PAX PAYED WITH EASY CARD. PAX STATES OPERATORS SHOULD TRY TO AVOID THIS BECAUSE THE BUS COULD HAVE DRAGGED HER SON. VEH #4102, RUN #5058, BADGE # 2845(BADGE INFO NOT SAVING)

CALLER STATES BUS OP DIDN'T LET HIM TAKE A SEAT, TOLD HIM THAT HE TAPPED HIS CARD, BOARDED BUS LVG FROM NE 6AVE/125TH ST AT 7:45PM, CALLER STATES HE HAS A STS CARD, ON VEH 2139, 9 NB. 6496 BD, 5060 RUN, 2139 VEH CALLER STATES HE WAITED TIL HE SAT DOWN TO CALL HIM BACK UP.

PASSENGER STATED THAT HE BOARDED THE BUS 9 TRAVELING SOUTHBOUND AT THE 163RD ST MALL AT 4:41PM AND A MALE PASSENGER BOARDED WITH THE RELIEF OPERATOR AND THEY BEGAN TALKING FROM THE TIME THEY BOARDED UNTIL HE EXITED. PASSENGER SAYS THAT THE MALE PASSENGER WAS IN FRONT OF THE YELLOW LINE TALKING TO OPERATOR RIGHT CLOSE TO HER DOOR ,ALSO OPERATOR WAS DRIVING VERY SLOW DO TO HER TALKING SO MUCH AND STOPPING NOT FOR PASSENGERS. PASSENGER SAYS WHEN THE BUS GOT TO NE 6TH AVE/ 129TH ST THE TIME SHOWED 5:32PM AND THE BUS WAS SUPPOSE TO BE AT STOP 5:05PM. VEHICLE#5131/ BADGE#6404/ RUN#5066 video was requested DIDN`T GIVE NAME/ NUMBER

CALLER BOARDED THE RTE 9 TRAVELING N/B ON NE 2ND AVE/ 62ND STREET, OP WAS TEXTING THEN ENTIRE TRIP UNTIL HE REACHED 163RD STREET MALL AND HE WAS MISSING EXIT STOPS OF PAXS BECAUSE OF HIS TEXTING, OP ALSO GOT OFF THE BUS, WHEN IT REACHED 163RD STREET MALL AND NOTICE CALLER WORKS THERE, AT HOME DEPOT. OP SAID HMMM, THIS IS WHERE YOU WORK. AS IF HE NEEDED TO KNOW PER CALLER. THIS HAPPEN AROUND 4:15PM. CALLER HAS VIDEO IN HER CELLPHONE. VEH#4111, BADGE#2944 LUCIOUS M. SNIPES BUS ID FIELD NOT WORKING VIDEO WAS REQUESTED

PAX STATES A FEMALE OP GOT ON THE BUS ROTUE 9 (n of 163rd st Mall area) AND AND ASKED HER TO TRANSLATE IF THE THE BUS WAS GOING TO AVENTURA MALL AND OP GOT UPSET AND TOLD HER DON'T ASK ME ANY QUESTIONS LOOK AT THE TOP OF THE BUS. PAX HAD TO ASK PAX ON THE BUS TO GET HER QUESTION ANSWERED. OP HAD TOLD NO HE WAS NOT GOING TO AVENTURA WHEN IF FACT IT WAS AN AVENTURA 9 ROTUE. PAX FEELS OP WAS RUDE AND NONE HELPFUL TOWARDS PAX. *incident time: 1:22pm *tajt VEH#05128, BADGE#3243, RUN#5057

Pax States: This is not the first time I am complaining about this specific bus driver. He is rude, always has the bus late by almost 20 minutes. Makes sudden stops, stops the bus, and waits for people to try to sit down when there are no seats. He's rude with a nasty attitude. I'm getting tired of this guy. African American male, beard, stocky. ROUTE 9, SB, NE 10 AVE AND NE 181 ST VEH # 02137, RUN # 5045, BADGE # 2294

PAX STATES THE OPERATOR OF THE ROUTE 9 HEADING SOUTH FROM 36 ST NE 2 AVE THREATENED HER. PAX STATES THE OPERATOR TOLD HER IF SHE DID NOT GET OFF THE BUS SHE WOULD SOCCER KICK HER AND WHAT SHE FEELS LIKE DOING IS CHOKING HER. PAX STATES IT WAS A FEMALE OPERATOR AND PROVIDED THE VEHICLE NUMBER BUT, SYSTEM IS SHOWING A MALE OPERATOR. PAX ALSO STATES IT HAPPENED AROUND THE 2:14PM HOUR BUT THAT ROUTE WAS SCHEDULED TO PASS AT 2:59PM. RUN#5088 VEHI#05146 BADGE#5088 VIDEO REQUESTED

CALLER IS VISIBLE IMPAIR AND BOARDED THE RTE 9 TRAVELING S/B FROM AVENTURA MALL, HE ASKED OP DO YOU GO TO BARRY COLLGE AFTER HE TOLD OP HE WAS VISIBLE IMPAIRED. SHE IGNORED CALLED , UNTIL THE 3RD TIME OF ASKING, THE SHE RELUCTANTLY ANSWERED HIM. VEH#3124, BADGE#2854, RUN#5059

PAX STATED THAT RUN 5059 ROUTE 9 SCHEDULED TO DEPART AT 6:40 PM (NB) FROM DOWNTOWN MIAMI TERMINAL IS NEVER ON TIME THAT IS ALWAYS CLOSE TO 30 MINUTES BEHIND SCHEDULED, AND AT TIMES IS ALWAYS BACK TO BACK TO THE ONE SCHEDULED FOR 7:06 PM

CALLER STATES HE BOARDED BUS 36TH ST/NE 2ND AVE, 9-SOUTH LVG AT 2:05PM VEH 4130, CALLER STATES HE WAS ABOUT TO TAKE BUS DOWNTOWN SITTING WITH TWO LARGE BAGS, TOLD BUS OP THAT PAXRS COULD GET AROUND HIS BAGS IN ISLE, ONE PAX'R STARTED TO CURSE, THEY WERE GANGING ON HIM, OP TOLD HIM SHE WASNT MOVING BUS UNTIL HE GOT OFF, STATES BLACK FEMALE. TOS SHOW OP COTTON 6187, 5058.

CALLER SAID AN ELDERLY MALE BOARDED THE RTE 9 TRAVELING N/B AROUND 2:22PM, OP WAS CHANGING OP AT 163RD STREET MALL, SHE OPEN THE DRIVER DOOR AND PUSHED ELDERLY MALE CART, HE WAS A WHITE JEWISH MALE, MANY PAXS TOLD OP NOT TO HIT THE MALE PAX, OP WAS SCREAMED VERY LOUD NOT SURE OF HER EXACT WORDS. SHE WAS VERY RUDE PER CALLER, THEY TOLD OP SHE NEED TO GET SOME PER CALLER. VEH#5130, BADGE#2334, RUN#5042 VIDEO WAS REQUESTED

pax stated the op of veh # 9971 was talking to a lady that was standing in front of the yellow line at 3:00 pm while he was driver. run 5246 badge 3347 veh 9971

CALLER BOARDED THE RTE 9 TRAVELING S/B ON 79TH STREET/ NE 2ND AVE, OP WAS WHISTLING THE ENTIRE TRIP TO DOWNTOWN PER CALLER. THIS WAS VERY NASTY PER CALLER. VEH#2126, BADGE#3745, run#5057

CALLER STATES WENT TO CATCH BUS AT MIAMI GARDENS DR/17TH AVE TWO BUSES THERE WITH LIGHTS OFF AT 7:00AM. TOS SHOWS RUN 5053 9SOUTH/ MITCHELL 2479, 5067, 10SOUTH/ JOHNSON 2227.

CALLER SAID AN ELDERLY PAX BOARDED THE RTE 9 NE 2ND AVE/ 103RD STREET, CALLER SAID OP SHOULD HAVE WAITED UNTIL SHE WAS SEATED, HE TOOK OFF SO FAST, NO ONE GOT HURT OR FELL. OP NEED TO BE AWARE OF ELDERLYS PAXS BOARDING AND UNBOARDED MDT BUSES, IT IS NOT THEIR PERSON CAR. THIS WAS THE RTE 9 TRAVELING S/B. VEH#4128, BADGE#6212, RUN#5060

PAX IS MAKING A COMPLAINT ON THE OPERATOR OF THE ROUTE 9 HEADING SOUTH FROM 54 ST NE 2 AVE AROUND 2:30 PM, BECAUSE HE NOTICED THE OPERATOR KEEP STOPPING FOR A FEW MINUTES SO HE ASKED THE OPERATOR IF THERE WAS ANYTHING WRONG WITH THE VEHICLE BUT THE OPERATOR NEVER ANSWERED HIM JUST LOOKED AT HIM TURNED BACK AROUND. RUN#5060 VEHI#09968 BADGE#6212

PAX STATES BUS OPERATOR TAKES ABOUT A 1 OR 2 AT EVERYSTOP TO TELL PEOPLE TO MOVE OUT OF THE WAY BUT THE BUS JAM PACKED AND PEOPLE CANT MOVE. IN ADDITIONM BUS OPERATOR STOPPED AT A 7-11 ON 123 ST NE 2 AVE FOR 10 MIN OR SO TO GET A DRINK. VEH #5131, RUN #5045, BADGE #2294

PAX STATED THAT SHE GOT ON ROUTE 9 (NB) AT THE INTERSECTION OF N E59 ST @ 2 AVE AT AROUND 4:30 PM WITH HER BLIND SON. SHE INFORMED THE OPERATOR THAT HE NEED IT TO ASK A PASSENGER TO MOVE FROM THE DISABLE SEATING AREA FOR HER SON TO SEAT DOWN. OPERATED IGNORED THE REQUEST AND STARTED THE BUS NOT EVEN WAITING FOR HER SON TO SEAT DOWN. PASSENGER VERY UPSET AS TO HOW THE OPERATOR HANDLED THE SITUATION AND IT COULD OF CAUSE AN ACCIDENT FOR NOT WAITING FOR HER SON TO SEAT DOWN. RUN 5061 VEHICLE NUMBER 02061 BADGE NUMBER 6190

MALE PASSENGER IN WHEELCHAIR REPORTS THAT AT ABOUT 630 PM FROM THE AVENTURA MALL, THE OPERATOR OF ROUTE 9 FAILED TO SECURE HIS WHEELCHAIR PROPERLY AND WHEN PASSENGER SAID HE WOULD REPORT INCIDENT THE OPERATOR SAID HE DIDN'T CARE. VIEW VIDEO, IF POSSIBLE. RUN 5850 VEHICLE 4117 BADGE 2584

PAX STATED THAT HE IS LEGALLY BLIND (CANCER PATIENT) AND WHEN HE GOT ON THE BUS AT THE INTERSECTION OF NE 84 AVE @ 2 AVE AT AROUND 12:30 PM. HE TAPPED THE CARD AND SHOWED HER THE STS CARD THAT HIS PCA WAS WITH HIM AND OPERATOR STATED I DONT SEE ANYTHING THAT SAYS THAT ANYWHERE. HE ASKED HER FOR AN APOLOGY AND SHE REFUSED TO DO SO. HE IS CARRYING A BLIND CANE, IS OBVIOUS TO THE OPERATOR THAT HE BLIND. HE FELT DESCRIMINATED WHEN GETTING OFF THE BUS THE 311 AGENT HEARD THE DRIVER UPSET BECAUSE HE NEED IT CLARIFICATION ON WHEN HE NEED IT TO CONNECT TO THE G LINE.

CALLER STATES THAT HE WAS WAITING ON THE ROUTE 9 HEADING SOUTHBOUND AT THE BUS STOP LOCATED AT NE 18 AVENUE AND NE 185 STREET. AFTER WAITING THERE FOR OVER 35 MINUTES, HE DECIDED TO ATTEMPT TO BOARD THE ROUTE 10 THAT SHOWED UP AROUND 520P. INSTEAD OF THE OPERATOR WAITING FOR HIM TO GET TO THE BUS, BECAUSE HE IS AN ELDERLY PASSENGER, AFTER THE LAST PASSENGER BOARDED THE BUS THE OPERATOR CLOSED THE DOOR AND PULLED OFF; LEAVING HIM AT THE STOP. OPERATOR IDENTIFIED AS EADDY #3533/VEHICLE #3124/RUN #5059

PATRON CLAIMS THAT THE BUS OP ON VEH#9992 WAS ON A ROUTE 9 COMING FROM THE AVENTURA MALL AROUND 3:50PM WAS RUDE TO AN OLD LADY ON THE BUS. PAX CLAIMS THAT THE BUS OP TOLD THE OLD LADY THAT "ALL HAITIAN PEOPLE NEED TO LEARN ENGLISH" AFTER THE LADY JUST SCREAMED STOP ON THE BUS AND WAS TRYING TO GET OFF. BADGE#2299,VEH#9992,RUN#5312

CALLER STATES SHE BOARDED BUS AT NE 2ND AVE/57TH ST, 9-SOUTH AROUND 12:53PM, THINKS HE'S FOREIGNER, THAN HAITAN, ON VEH 5130. STATES SHE TOLD HIM TO LET HER SIT DOWN BEFORE HE PULLS OFF/CONTINUE, STATES SHE'S 51 YRS OLD GOING ON 52 AND IN NEED OF KNEE REPLACEMENT , OP TOLD HER THAT DOESNT MEAN ANYTHING TO HIM. TOS SHOWS OP LAING, #2256. REQUESTED VIDEO.

THE CTZN STATES THAT SHE GOT ON THE 9-BUS AT 1:50P AT 163RD ST MALL GOING N/B TO W.DIXIE HWY/IVES DIARY RD,BUT AS SHE APPROACHED THE AREA SHE RING THE BELL. THE OP KEPT DRIVING TO THE NEXT STOP BECAUSE OF THE DETOUR AHEAD BUT THE PAX BECAME ANGRY STATES THAT THE OP SHOULD OF ALERT HER THAT THE DETOUR WAS THERE AND SHE TOOK HER FUTHER AWAY TO FAR FOR HER TO WALK AND MAKE HER APPT WITH HER INFANT BABY SHE GOT ANGRY FOR MISSING HER APPT. TODAY THAT WAS SCHEDULE FOR HER BABY. VEH.#2067 BADGE#1659

CALLER SAID SHE WAS SITTING IN THE MIDDLE SEAT DIRECTLY BEHIND OP , OP MADE A SHARP LEFT HAND TURN AND CALLER FELL FLAT ON THE FLOOR. AROUND 125PM. OP WROTE CALLER'S NAME ON THE BACK OF A SCHEDULE AND CALLER NEVER HEARD ANYMORE FROM MDT. CALLER'S BOTH LEGS, BACK AND YOUR BUTTOCK AND ABOVE HER SPINE. THIS WAS THE RTE 9 TRAVELING S/B. VEH#2058, BADGE#6065, RUN#5249 VIDEO WAS REQUESTED RISK MANANGEMENT # PROVIDED

PAX STATED SHE WAS GETTING ON THE # 9 BUS GOING S/B AT 2:25 PM AT NE 2 AVE NE 71 ST THE PAX ASKED THE OP TO WAIT TO SHE SEAT DOWN THE OP PULLED OFF ANYWAY. RUN 5060 BADGE 6212 VEH 9909

PASSENGER WITH (3) OTHER PASSENGERS WERE WAITING FOR THE BUS 9 TRAVELING SOUTHBOUND ON NE 6TH AVE/135TH ST AT 3:00PM AND WHEN THE BUS SHOWED AT 3:02PM IT SAIID OUT OF SERVICE. THAT BUS NUMBER WAS THE 3:00PM BUS 9. VEHICLE#2172/ BADGE#6295/ RUN#5063

DISABLED PAX TOLD BUS OPERATOR TO WAIT UNTIL SHES ABLE TO SIT DOWN. PAX COULDN'T BECAUSE THERE WAS KIDS SITTING IN THE DISABLED SEATS. PAX TOLD BUS OPERATOR AND THE BUS OPERATOR DID NOTHING. PAX ASKED THE BUS OPERATOR WHEN EXITING ABOUT THE PERSON SITTING WITH 2 KIDS AT THE DISABLED SEATS AND THE BUS OPERATOR INFORMED THE PAX THAT THE PERSON SITTING WITH 2 KIDS HAS EPILEPSY. THE PAX STATES SHE DOES NOT BELIEVE THE OPERATOR. VEH #3124, RUN #5059, BADGE #2854 VIDEO REQUESTED FOR 11/18/2014 @1515

CALLER STATED THAT THE BUS RT#9 NORTH BOUND STOPPED TO PICK UP PAX AND SAW A BAG OF ICE IN THE CALLERS GROCERY CARD WOULD NOT ALLOW THE PAX TO BOARD THE BUS WITH THE BAG OF ICE THEN PULLED OFF LEAVING THE PAX WHO IS HANDICAPPED CALLER ALSO STATED THE OP SAID "SHE NEEDED TO PUT THE BAG OF ICE IN TWO GROCERY BAGS TO BOARD THE BUS " BECAUSE THE ICE WAS ALREADY MELTING" VIDEO REQUESTED 12:50PM-1:15PM RT#9, RUN#5057, VEH#04136, BADGE#3300

CALLER THAT THE OP ON BUS RT#9 SOUTH BOUND AT MALL 163RD ST WAS VERY RUDE AND AGRESSIVE TWORDS THE PAX, IN THE PAX FACE AND SPEAKING VERY LOUDLY TELLING THE PAX TO PUSH THE OTHER PAX OUT OF HER WAY ( CALLER STATED THE BUS OP IS VERY UNPROFESIONAL) RT#9, RUN#5043, VEH#02140, BADGE#2616

Pax claims while on route 9 nb a wheelchair pax boarded at at ne 185th st @ ne 15th ave at approx 3:05pm and ran into her right knee/leg. When the caller confronted the wheelchair pax complaining the wheelchair pax advised her if she did not move he would do it again, and he did rammed her wheelchair into her right knee/leg again. The caller then told the oper who replied " call 311" and refused to assist. Caller now has bruises. BTC/Penabad notified...Risk Mgnt info advised... Video Requested... run # 5319, veh # 2135, badge # 2494

CALLER ON 11/03/14, 4:30 PM, WAS DRIVING EASTBOUND ON MIAMI GARDENS, CLAIMS VEHICLE #02120, WITHOUT ANY RESPECT TOWARDS OTHER DRIVERS, PULL IN FRONT OF THE CARS TRYING TO MAKE A LEFT TURN, APPROXIMATELY 5-7 CARS, AT MIAMI GARDENS DRIVE @ W. DIXIE HWY, BLOCK THE INTERSECTION, AND THE ENTIRE INTERSECTION WAS BLOCK. CALLER STATES OP. HAS NO RESPECT TO OTHERS, DOES NOT FOLLOWS THE DRIVING INSTRUCTION AS IF WOULD BE DRIVING AN EMERGENCY VEHICLE, WITH NO RESPECT TOWARDS OTHER DRIVERS. VEH. #02120 RUN #5060 BADGE #6210

Pax is making a complaint on the operator of the route 9 for having the wrong destination sign. Pax states around 4:15pm on 15 ave ne 167 st the route 9 arrived and had the destination sign downtown when it actually was 9 aventura. Pax also states the operator was aware but failed to notify passengers run#5059 vehi#02063 badge#2988

LADY WITH A HEART CONDITION, DIABETIC SAID THE BUS 9 N/B AT 139 ST NE 6 AVE AT 7:30PM, OP WAS GOING FAST AND SHE RAN THE BELL AND OP PASSED THE STOP AND KEPT GOING PASSING ALL THE STOPS, PASSENGER LOST HER PATIENCE AND CALLED HER BI...T.. OP STARTED LAUGHING AND STATED "NOW YOU HAVE A LONG WALK" OP STOPPED AT 147 ST DID NOT OPEN THE DOOR RIGHT AWAY. PASSENGER HAD TO GO ACROSS THE STREET AND TOOK THE BUS BACK S/B. PASSENGERS ASKED OP WHY DID YOU PASS ALL THE STOPS AND OP POINTED TO CALLER AND STATED "THIS LADY" PASSENGER FEELS OP IS DISREPECTFULL AND ABUSIVE. VEHICLE 02061, BADGE 2988, OP JEAN-BAPTISTE, RUN 5059

CALLER WAS ON THE RTE 9 TRAVELING S/B , WHEN OP REACHED NMIAMI AVE/ 1ST STREET AROUND 10:00AM, SHE EXITED THE BUS, NEVER SAID A WORD TO PAXS AND WAS GONE FOR ABOUT 20 MINUTES PER CALLER. HE HAD TO WALK TO THE SW 1ST STREET/ 1ST AVE. VEH#2139, BADGE#3157, RUN#5051

Every morning I take the same 5:28 am bus and today I was late to work because the bus that I was supposed to take was incorrectly labeled. Instead of it being the bus to Aventura Mall it ended up being the bus to the Mall at 163rd Street. I realize that these are two different lines,l but I did not know that there was no bus to the Mall at 163rd at this time in the morning. I never stop the bus for the Mall at 163rd because it doesn't take me all the way to Aventura Mall. It was an inconvenience because I then had to take a cab to work so that I wasn't extremely late. Bdg# 6393 Seay, Shauntel Run# 5041 Veh# 5128

Wheel chair pax states the operator of the route 9 heading north from 36 st ne 2 ave around 3:20pm failed to properly secure his wheel chair. Pax states he informed the operator that the chair was not properly secure but the operator ignored him. run#5247 vehi#09970 badge#3347 video requested

PAX REPORTS THE FOLLOWING October 13, 2014, at approximately 12:51pm, she boarded Route 9 at 79th street and North Miami Avenue. She stated that the driver was extremely rude and unprofessional. After swiping her Golden Passport EASY Card and taking a seat, she (Ms. Gibson) noticed that the driver was speaking to passengers and not paying attention to traffic. Ms. George said out of fear, she told the driver to pay attention to driving before someone gets hurt. The driver told Ms. George to return to the front and show her id. Words were exchanged between Ms. George and the driver and the driver stopped the bus and told her to get off. When Ms. George refused, a police officer was dispatched to the location. The police officer advised Ms. George that the bus driver stated she refused to pay her fare and she must be removed. Ms. George is extremely upset at the way she was treated and, that she was removed from the bus although she had a Golden Passport. Ms. George waited for another bus and boarded without incident.

CALLER STATES THAT HE BOARDED THE ROUTE 9 HEADING NORTHBOUND FROM THE DOWNTOWN TERMINAL AROUND 1100A. HE SAYS THE ENTIRE TIME THAT HE WAS ON THE BUS THE OPERATOR WAS TALKING TO A PASSENGER WHILE DRIVING THE BUS. OPERATOR IDENTIFIED AS HART #2396/VEHICLE #2121/RUN #5049

CALLER STATES SHE AND HER YOUNG SON BOARDED ROUTE #9-NORTH FROM DOWNTOWN MIAMI APPROX 6:40PM AND CLAIMS THE OP YELLED AT HER TO GET HER SON TO TURN OFF THE TABLET THAT HE BOARDED THE BUS WITH. CALLER STATES THAT HER SON WAS PLAYING A GAME ON THE TABLET AND WAS NOT MAKING ANY NOISE AT ALL. RUN #5346 VEHICLE #02116 BADGE #2549

FEMALE PAX ON 10/01/14, 4:12 PM, AT MIIAMI DADE COLLEGE, NORTH CAMPUS, BOARDED ROUTE #9-NB, OBSERVING A MALE HISPANIC PAX BOARDING THE BUS WITH A HAND GUN ON HIS WAIST. PAX IS VERY UPSET CLAIMING OP. DID NOT SAY ANYTHING TO THE PAX. PAX ADDED PAX GOT OFF THE BUS AT NE 2 AV @ NE 9 ST. VEH. #05128 RUN #5057 BADGE #3300

passenger stated that she/friend boarded the bus 9 traveling northbound on ne 2nd ave/2nd ave at about 4:32pm and a male was already on bus standing behind the yellow line by the operator. passenger said that the male passenger had his hand on the gun adjusting it on his belt. one of the passengers went up to the operator and that the male passenger had a gun and operator`s response' was he didn`t see it and thats not his responsibity only to drive".next time call 911.. VEHICLE#5128/ BADGE#3300/ RUN#5057

CALLER STATED THAT SHE WAS LOCATED AT THE CBD TERMINAL TO TAKE ROUTE 9 (NB) SCHEDULE TO ARRIVE AT 2:20PM. SHE STATED THAT SHE WAS WITH ANOTHER FEMALE ELDERLY PASSENGER ON THE STOP WHEN SHE SAW A BUS COMING UP WITH A "2" SIGN ON THE BUS, HE LOOKED AT THEM AND PASSED THE BUS STOP, CHANGED THE BUS NUMBER THEN TO "9" AND STOP AT THE NEXT BUS STOP LOCATED AT SE 1 AVE AND FLAGLER ST. CALLER WAS VERY UPSET BECAUSE IT WAS RAINING, AND THEY WERE TWO ELDERLY PASSENGERS. RUN 5062, VEH 04112, BADGE 3759

CALLER STATE SHE BOARDED WITH HER ELDERLY PATIENT IN A WHEEL-CHAIR ON RT# 9 SOUTH AT MIAMI GARDENS DR/ W DIXIE HWY AT 11:00A. CALLER CLAIMS OP DID NOT SECURE THE WHEEL-CHAIR PROPERLY. CALLER AND ANOTHER PAX HELD THE WHEELCHAIR WHILE IN TRANSIT. CALLER STATES SHE PULLED THE CORD TO EXIT AT MALL AT 163RD STREET. CALLER STATES WHEN OP OPENED THE DOOR, SHE LET ALL WAITING PAXS ON THE BUS. PAX STATES SHE TOLD OP A WHEELCHAIR WAS GETTING OFF. PAX TOLD OP SHE WAS GOING TO REPORT HER. PAX CLAIMS OP THEN BECAME IRATE AND BEGAN YELLING AND CHALLENGING PAX TO STEP OUTSIDE. CALLER CLAIMS AS SHE WAS EXITING, OP SAID "YOUR F-ING MOMMA. PAX " STATES SHE BECAME UPSET AND HIT THE OP DOOR. PAX CLAIMS OP GRABBED HER HAND AND TWISTED HER FINGER. VEH#9937 BN 1659 RUN 2127

CALLER AND HIS GRANDMOTHER BOARDED THE RTE 9 TRAVELING N/B ON NE 2ND AVE/ 36TH STREET, GRANDMOTHER TOOK ONE OF THE BAGS AND PUT BANANAS IN ONE TO GIVE TO ANOTHER PAX ON THEBUS, WHOM HAD A LITTLE BOY, OP YELLED THAT IS NOT WHAT THOSE BAGS ARE FOR. CALLER FELT THAT OP WASN'T NICE ABOUT THIS MATTER AND OP WAS GOING TO CAL THE POLICE ON CALLER BECAUSE HE WAS DEFENDING HIS GRANDMOTHER ABOUT THIS BAG. VEH#3131, BADGE#1838, RUN#5148

CALLER SAID A WHEELCHAIR PAX BOARDED THE BUS ON NE 6TH AVE/ 125TH STREET WITHOUT A PCA AND OP ONLY LOWER THE RAMP AND NEVER STRAPPED WHEELCHAIR PAX IN, WHEN OP MADE SHARP TURN FROM LOCATION ON NE 6TH AVE WHEELCHAIR TILTED AND PAX ALMOST FLIPPED OVER AND OUT OF CHAIR. THIS HAPPEN AROUND 9:25AM. EVERYONE ON THE BUS. WAS TALKING ABOUT THIS MATTER AND OP GOT MAD AND TOLD THEM ALL TO BE QUIET. VEH#2139, BADGE#3157, RUN#5051 VIDEO WAS REQUESTED

CALLER STATED THAT SHE BOARDED THE BUS AT BARRY UNIVERSITY GOING NORTH BOUND AND OBSERVED THE BUS OP DRIVING OVER CURBS AND ALSO CLOSED THE DOOR ON THE PAX HEAD PAT STATED THAT HER HEAD HURTS BUS THEN GOT OFF OF THE PHONE WITH OUT LEAVING HER NAME AND DID NOT WANT RISK MANAGEMENTS NUMBER , BUT WANTED TO FILE A COMPLAINT RT#9, RUN#5250, VEH#09991,BADGE#3657

CALLER SAD HE BOARDED THE RTE 9 TRAVELING N/B FROM THE GOVERNMENT CENTER AROUND 6:42AM, CALLER SAID BUS READ 9 VIA NE 2ND AVE/ AVENTURA MALL. OP GOT TO 163RD STREET MALL AND ADVISED CALLER TO EXIT LAST STOP. VEH#2113, BADGE#975, RUN#5044

CALLER STATES AS SHE WAS EXITING THE BACK DOOR ON RT# 9 SOUTH ON NE 1ST ST/N MIAMI AVE AT 8:35A, OP CLOSED THE DOOR ON HER. VEH#2125 BN 3925 RUN 5845

FEMALE PASSENGER WITH SLEEPING CHILD SEATED IN THE HANDICAPPED AND SENIOR SEATS, REPORTS THAT THE OPERATOR OF ROUTE 9 NORTH AT NE 132ND ST/6TH AV ABOUT 204P, MADE HER MOVE FOR A WHEELCHAIR. SHE SAYS THE OPERATOR DROPPED THE 2 PASSENGER SEAT FACING THIS ONE BUT TOLD HER SHE COULDN'T SIT AND LET ANOTHER FEMALE PASSENGER WHO APPEARED NOT TO HAVE A DISABILITY SIT. WHEN SHE ASKED WHY SHE DID THAT AFTER SHE HAD BEEN RIDING FROM NE 36TH ST, THE OPERATOR STARTED YELLING AT HER AND CURSING CALLING HER A STUPID CUBAN BITC-. RUN 5127 VEHICLE 4135 BADGE 1659

PAX BOARDED RTE 9 AT 79ST NE 2 AVE HEADING N/BOUND, AS SHE WAS EXITING THE BUS AT 100 ST NE 2 AVE OP CLOSED THE DOOR ON HER RIGHT LEG AND FOOT CAUSING IT TO SWELL AND BLEED. OTHER PASSENGERS WERE BANGING ON THE BUS,OP THEN OPENED THE DOOR RELEASING HER LEG AND DROVE OFF NOT OFFERING ANY HELP. Bdg# 0815 Jackson, David Run# 5045 Veh# 09965 EASY CARD# 0161 1102 0352 9670 5284

CALLER STATES THAT SHE TOOK ROUTE #9-NORTH ON SUNDAY APPROX 4:00PM AND CLAIMS WHEN SHE GOT ON THE BUS THE OP ASKED TO SEE HER GOLDEN PASSPORT. AFTER SHOWING THE GOLDEN PASSPORT AND THE PICTURE ON THE OTHER SIDE THE OP GRABBED THE CARD AS TO VERIFY. CALLER STATES THIS OP DOES THIS TO PEOPLE WITH A DISABILITY AND THE ELDERLY AS WEEL.CALLER FEELS SHE DISCRIMINATES AGAINST THOSE LIKE HIM. CALLER ALSO STATES SHE DRIVES VERY AGGRESSIVE AND THAT HE ALMOST FELL. WHEN HE APPROACHED THE OP ABOUT THIS THE OP GOT UPSET AND SAID WHAT YOU WANT AN AMBULANCE AND CALLED THE POLICE TO GET HER OFF THE BUS. RUN #6242 VEHICLE #02066 BADGE #3799

FEMALE PAX AND HER SON ON SUNDAY, 08/24/14, 8:58 AM, AT NE 18 AV @ MIAMI GARDENS, BOARDED ROUTE #9-AVENTURA, VEH. #03126, HER SON PAID CASH AND SHE USED THE EASY CARD FOR HER FARE, BUT DID NOT GO THROUGH. PAX PROCEEDED TO OPEN HER PURSE/WALLET TO PAY IN CASH AND CLAIMS OP. BEGAN SAYING "YOU DON'T HAVE ANY MONEY, HURRY UP OR I AM GOING TO PUT YOU OUT..." PAX CLAIMS SHE HAS BEEN USING THIS ROUTE FOR 13 YEARS AND KNOWS THE RULES VERY WELL, KNOWS HER E.C. HAD FUNDS BUT DID NOT WORK ON THIS BUS AND WAS IN THE PROCESS OF PAYING CASH AND FINDS VERY OFFENSIVE THE WAY OP. WAS TALKING TO HER. PAX FINDS OP. VERY OFFENSIVE. VEH. #03126 RUN #6233 BADGE #3455

Right now I was getting on the 9 bus # 2139 the bus driver is so rude he closed the door while I was waiting for the passenger in front of me to swap her card the door squeezed my body so hard he did not even apologize to me about what he did he smiled like it was funny this how your drivers are treating people since he think what he did was funny I am going to take this matter to the commissioner's office. Bdg# 6161 Brown, Bernard Run# 5051 Veh# 2139

ON 7/18/14 CALLER STATED THAT SHE CAUGHT THE ROUTE 9 NB FROM 145TH ST NE 6TH AVE AT APPX 1:58 PM. CALLER STATED WHEN THE BUS OPER GOT OFF THE BUS AT 163RD ST MALL, HE GOT OFF THE BUS BUT NEVER INFORMED PASSENGERS THAT THE BUS OPER THAT WAS SUPPOSE TO RELIEVE HIM WAS LATE. SHE STATED THERE WAS A SUPERVISOR AT THE STOP BUT NEVER SAID ANYTHING TO PASSENGHERS EITHER. RUN# 1013, VEH# 5130, BADGE# 1454

The bus driver of route 9 nb at approx 9:44am keeps pulling over not a bus stops jumping off bus and playing with his phone. He has done this at least 5 times. A couple of times he pulled over for no apparent reason. One he even got out when we were stopped at a light and played on his phone. On top of that when he is driving he's going far below the speed limit. Location: ne 116th st @ ne 2nd ave Bdg# 6064 Becerra, Oscar Run# 5051 Veh# 9965

INCIDENT TIME 422PM AT 149TH ST NE 16TH AVE WHEELCHAIR PAX CLAIMS HE WAS AT THE BUS STOP AT 149TH ST @ NE 16TH AV TO TAKE RT (16) SB AND ASKED OP LOWER THE BUS MORE AND TO MOVE OVER A LITTLE TO THE RIGHT OVER THE LINE SO HE MAY BOARD THE BUS ON THE RAMP . OP AT FIRST DID NOT WANT TO BUT LATER DID LOWER THE BUS AND PAX WAS ABLE TO GETTING ON THE. ID OP AS A BLACK HAITIAN MALE WITH VEH#02090,OP FENELON, BADGE#2388, RUN#5087

wheel chair pax states when she requested to get off on 71 st ne 2 ave when she noticed the wheel chair ramp was to height from the ground, so she couldn't get out. She asked the operator if she could take her to the next bus stop when the operator started having an attitude asking her why did she request to get off here. run#3109 vehi#02060 badge#3908

CALLER STATES THAT HE BOARDED THE ROUTE 9 HEADING NORTHBOUND AT THE BUS STOP LOCATED AT NE 2 AVENUE AND NE 83 STREET AROUND 417P. HE SAYS THAT HE WAS TOLD TO PAY $1.00 AND SHOW HIS MEDICARE CARD UNTIL HE RECEIVED HIS PATRIOT PASS. HE PAID THE $1.00 AND WHEN HE GOT READY TO SHOW HIS MEDICARE CARD THE OPERATOR CALLED HIM THE N**** WORD. OPERATOR IDENTIFIED AS UBANKS #1912/VEHICLE #9970/RUN #5266

Caller stated that the operator of the route #9 sb was discourteous at Aventura Mall around 6:58 am. Caller stated that the operator was yelling and cursing at the pax who was in a wheel chair after her easy card didn't work. Caller heard this and decided to walk up to the bus to get the bus number to report him for how he was arguing at the pax. Operator started yelling at caller then got off the bus and started approaching caller. Caller told operator that she was recording him, so operator stopped and got back on the bus. Run #5053; Veh. #02174, badge # 3303

PASSENGER SAID THE BUS 9 S/B AT 163 ST NE 13 AVE AT 2:30PM, SHE WAS STANDING WAITING FOR THE BUS AND HER BABY IN THE STROLLER. OP STARTED WAS MAKING FACES AND SWIGING HIS HANDS AND OP WOULD NOT OPEN THE DOOR. PASSENGER WAS CONFUSED SHE DID NOT KNOW WHAT OP WAS TRYING TO SAY AT LEAST OPEN THE DOOR SO SHE CAN HEAR. ANOTHER PERSON CAME AND FINALLY HE OPENED THE DOOR . SHE WOULD NOT HAVE ANY PROBLEMS IF OP LET HER KNOW WHAT HE IS TRYING TO SAY SHE WOULD FOLD THE STROLLER . SHE BOARDED THE BUS AND WENT INSIDE AND ASKED OP WHAT WAS YOUR TRYING TO SAY AND OP MADE A REMARKS "I DID NOT TELL YOU TO HAVE A CHILD" SHE WAS UPSET ABOUT THAT REMARKS, BUT SHE STAYED QUIET. VEHICLE 09965, OP UBANKS, BADGE 1912, RUN 5266

CALLER STATES THAT SHE WAS WAITING AT THE DOWNTOWN BUS TERMINAL FOR THE ROUTE 9 HEADING NORTHBOUND. WHEN THE BUS ARRIVED AT 527P THE OPERATOR ALLOWED ANOTHER PASSENGER, OF HIS SAME RACE, TO BOARD THE BUS IN FRONT OF HER AND THEN CLOSED THE DOOR. WHEN SHE ASKED FOR HIM TO OPEN THE DOOR, HE TOLD HER NO AND POINTED FOR HER TO GO FURTHER DOWN TO GET ON THE BUS. SHE ASKED WHY HE COULD NOT LET HER ON THE BUS WHEN HE ALLOWED THE OTHER PASSENGER TO BOARD THE BUS. OPERATOR IDENTIFIED AS HAMILTON #1611/VEHICLE #4125/RUN #5207

Pax states the operator of the route 9 heading south from aventura stoped by the walmart for moment at approx 2pm near 163rd mall when she asked the operator if she could open the back door while she was parked to let some air in because she was not feeling well pax states the operator came to her and started yelling telling her are you serious. Pax states she did apreciates the way the operator spoke to her and feels she needs more training in customer service. run#5 vehi#9946 badge#3811

PAX BOARDED THE ROUTE 9 TO AVENTURA MALL ON 6/5/14 AT NE 2 AVE & 112 ST. AROUND 2:30 PM. WHEN THE BUS GOT TO 167 STREET TERMINAL THE FEMALE AFRICAN-AMERICAN OPERATOR RUDELY TOLD EVERYONE TO GET OFF AS THAT WAS AS FAR AS SHE WENT. THE PAXS WERE VERY UPSET BECAUSE THE DESTINATION SIGN SAID 9 - AVENTURA MALL.

ON THE RT# 9 SOUTH AT NE 2ND AVE/NE 62ND ST AT 1:35P. AN ELERLY PAX WANTED TO EXIT THE BUS THROUGH THE FRONT DOOR AND OP MADE TURN AROUND AND EXIT THROUGH THE BACK DOOR. CALLER FEELS OP WAS RUDE TO THE ELDERLY PAX. CALLER ALSO CLAIMS OP WAS DRIVING AROUND CARS IN FRONT OF HIM TO GET AHEAD. VEH#2140 BN 6561 RUN 6561

PAx is making a complaint on the operator of the route 9 heading south from aventura around 9:50am for allowing a passenger to lay a baby stroller in the middle of the isle. Pax states she notified the operator of the baby stroller in the front middle isle of the bus the operator told her why is she being so mean. run#5049 vehi#02013 badge#2337

CALLER A WHEELCHAIR RIDER BOARDED THE RTE 9 TRAVELING S/B , SHE ASKED THE OP WHERE DO I GET OF TO CATCH THE RTE L ? OP IGNORED CALLER AND THIS CAUSED HER TO YELL VERY LOUD AND OP STILL IGNORED HER, CALLER'S FACE TURNED VERY RED DUE TO HER LUMPUS. SHE FEELS THAT THIS OP'S BEHAVIOR IS VERY BAD AND SHOULD NOT BE DEALING WITH THS PUBLIC. PLEASE LOOK INTO THIS MATTER PER CALLER. THIS HAPPEN AROUND 915AM VEH#2139, BADGE#3778, RUN#5051 VIDEO WAS REQUESTED

CALLER SAID HE WAS ON THE SIDE OF THE BUS AT NE 16TH AVE/ 183RD STREET, FOR THE 9 TRAVELING S/B, WHEN SHE REACHED THE 163RD STREET MALL, SHE TALKED TO THE SUPERVISOR OUT THE WINDOW AND SAID THAT CALLER WASN'T AT THE STOP. WHEN THE BUS REACHED 125TH STREET/ NE 6TH AVE, IT'S RAINING VERY HARD AND ARE STANDING AWAY FROM THE STOP DUE TO BAD WEATHER, AND SHE REFUSE TO LET EVERYONE BOARD THE BUS. IT'S BEEN RAINING THE ENTIRE TRIP PER CALLER. THIS HAPPEN AROUND 2:15PM CALLER WANTED OP FIRED. HE WILL BE CONTACTING YOU-TUBE AND CHANNEL SEVEN TO POST THIS AND EXPLOSE MDT ABOUT THIS OP. VEH#2070, BADGE#3680, RUN#5060 VIDEO WAS REQUESTED.

Pax states: Bus no. 2133 @ 2:44 PM, Downtown Miami, 10th St. I'm sitting at the bus stop when the bus passes by in the wrong lane as if he had decided to skip my stop. So after standing up to alert the driver, he stops half a block away. After running to the bus the first thing I ask the driver is "Why were you going to skip my stop?" and I'm met with a "I should have left you" That was rude, plain and simple, what did I do to deserve that? I followed all proper protocol for catching the bus i.e. being at the correct bus stop. Please help me figure this out. ROUTE 9, NB, 10 ST & 1 AVE VEH # 02133, RUN # 6236, BADGE # 2845

PAX STATED SHE WAS GETTING ON THE # 9 BUS GOING S/B AT 6:30 AM THE BUS OP ASKED HER WHAT SCHOOL SHE GOES TOO PAX IS AN HIGH SCHOOL 11 GRADE .PAX FELL THE OP WAS LOUD WITH HER . BADGE 2952 VEH 9978 VEH 9978

Pax claims at Aventura Mall the he boarded the the route 9 sb at approx 7:25am and put pennies in the farebox, then claims because of that the oper called her a "B----h N----- and a Haitian". Email sent to discrimination. Video Requested. run # 5042, veh # 3138, badge # 2279

PASSENGER COMPLAINED THAT SHE BOARDED BUS 9 TRAVELING SOUTH BOUND FROM THE AVENTURA MALL AROUND 9:50 AM AND THE BUS OPERATOR ALLOWED TWO INDIVIDUALS WITH WHEEL CHAIRS ON THE BUS. PASSENGER STATES THAT THERE WERE SOME OTHER ELDER USING CANES AND THEY WERE STANDING UP AS A RESULT OF THIS BUS OPERATOR ALLOWING TWO SIMULTANEOUS WHEEL CHAIR ON THE BUS. RUN # 5049 VEHICLE # 4162 BADGE # 2337

MALE PASSENGER SAID THE BUS 9 N/B AVENTURA AT 6:35PM AT 2 AVE NE 88 ST. A WOMAN WAS RUNNING TO THE BUS ABOUT 12 FEET AWAY AND EVERYONE ASKED OP TO WAIT, OP SLOWED AND SPED UP. PASSENGER GOT OFF OF THE BUS AND TOLD OP "YOU NEED TO STOP RUNNING LIKE A NUT" PASSENGER STATED " INTENTIONALLY I DELAYED UNLOCKING THE BIKE. AFTER HE TOOK HIS BIKE OP STOOD OVER THERE AND WAITED, PASSENGER TURNED AROUND AND OP PULLED A LITTLE BIG. OP LOOKED DIRECTLY AT HIM AND GAVE HIM THE MIDDLE FINGER. VEHICLE 03126, OP SHAMIR, BADGE 3140, RUN 5065

CALLER BOARDED THE RTE 9 TRAVELING S/B FROM AVENTURA MALL, AROUND 310PM, ASKED THE OP DO YOU GO BY LA FITNESS ON 183RD STREET/ 15TH AVE NE, OP JUST ROLLED HER EYES AT CALLER, CALLER SAID HE SWIPED HIS CARD WENT TO HAVE A SEAT, OP CALLED HIM BACK UP AND SAID YOU IN THE ORANGE SHIRT, HE SAID I DID SWIPE MY MONTHLY CARD, OP SAID OH OK. CALLER FELT THAT OP IS NOT PAYING ATTENTION TO WHAT IS AROUND HER. VEH#2071, BADGE#2678 GRACE E . GRANT, RUN#5346 OP ID FIELD NOT WORKING

Pax is a disable woman on a wheelchair, waiting on route 9 (NB) at NE 6 Ave @ 125 St, and operator refused to allow her to board. Passenger very upset. Run 5148 Vehicle Number 03112 Badge Number 2732

Pax is making a complaint on the operator of the route 9 heading north from 96 st ne 2 ave for closing the door on her face. Pax states she had to knock on the door for him to let her board pax states the operator could have at least apologized. run#5058 vehi#04130 badge#5058

PAX BOARDED RTE 9 NB @ THE 163 STREET MALL AT 3:23 PM. PAX STATED SHE HAD HER BOOK BAG AND 2 OTHER BAGS IN HER HAND, PAX WAS ABOUT TO PUT THE 1.10 IN THE FAREBOX, OP TOLD HER NO, AND ASKED HER TO SHOW HIM HER SCHOOL ID, SHE TOLD HIM TO GIVE HER A MINUTE TO GET IT OUT HER BAG, PAX STATED OP WAS VERY RUDE, WAS RUSHING HER AND JUST KEPT RECITING SHOW ME YOUR ID OVER AND OVER, PAX STATED SHE FELT REALLY EMBARRASSED. RUN# 5058, BAD# 2970, VEH# 04130

CALLER STATES THAT SHE ARRIVED AT THE BUS STOP LOCATED AT NE 175 STREET AND NE 10 AVENUE AROUND 100P FOR THE ROUTE 9 HEADING NORTHBOUND ON 4/19/14 AND ENDED UP WAITING AN HOUR AND 23 MINUTES BEFORE THE BUS SHOWED UP (CAD AVL REPORTED DELAY TIME). ONCE ON THE BUS SHE WENT TO PAY THE DISCOUNT FARE OF $1.10 BECAUSE SHE IS IN THE 8TH GRADE, BUT SHE DID NOT HAVE HER STUDENT IDENTIFICATION. WHEN THE OPERATOR ASKED HER FOR HER IDENTIFICATION SHE SHOWED HER FLORIDA IDENTIFICATION, BUT THE OPERATOR WOULD NOT ACCEPT IT AND ASKED THAT SHE PAY THE FULL FARE. SHE MENTIONED THAT THE OPERATOR GAVE HER A COMPLETE ATTITUDE AND WHEN SHE ASKED THE OPERATOR HER NAME, THE OPERATOR CONTINUED TO TELL HER #5130, WHICH WAS THE VEHICLE NUMBER. OPERATOR IDENTIFIED AS CONLIFFE #3553/VEHICLE #5130/RUN #5841

CALLER STATES THAT HER HUSBAND BOARDED THE ROUTE 9 HEADING NORTHBOUND AT THE BUS STOP LOCATED AT NE 2 AVENUE AND NE 105 STREET ON 4/18/14, AROUND 1215P, IN HIS POWER CHAIR. ONCE ON THE BUS THE OPERATOR DID NOT SECURELY STRAP HIM IN, AS HIS WIFE SAYS THAT HE NEEDED TWO STRAPS. AT 163 STREET MALL THERE WAS AN OPERATOR CHANGE (RUN 5061, OPERATOR #3606 - RAMSEY) AND WHEN THE OPERATOR GOT TO NE 26 AVENUE AND NE 203 STREET HE MADE A VERY SHARP TURN. AS A RESULT OF THE SHARP TURN, HER HUSBAND FELL OUT OF HIS POWER CHAIR AND THE CHAIR FELL ON TOP OF HIM. THE PASSENGER WAS TRANSPORTED TO THE HOSPITAL VIA AMBULANCE. OPERATOR IDENTIFIED AS LOVEJOY #2337/VEHICLE #4162/RUN #5049 OPERATOR IDENTIFIED AS RAMSEY #3606/VEHICLE #4162/RUN #5061

PASSENGER STATED THAT SHE WAS WAITING FOR THE BUS 9 TRAVELING NORTHBOUND ON NE 125TH ST/ 6TH AVE AT 7:10PM AND WHEN OPERATOR ARRIVED HE WENT PASS THE STOP AND PASSENGER HAD TO WALK TO MACDONALD TO BOARD SHE ASKED THE OPERATOR WHY YOU DIDN`T STOP AT THE BUS STOP AND HIS REPLY WAS " I CAN DO WHATEVER I WANT AND STOP WHERE EVER I WANT. PASSENGER SAID TO HIM SHE`S GOING TO COME IN AND OPERATOR GOT VERY SMART WITH HER AND SAID DO YOU WANT THEIR NUMBER. VEHICLE#2138/ BADGE#2970/ RUN#5058

Pax states: I would like to make a complaint about a bus driver. She is an older black woman with a honey blonde wig and red lipstick. This driver has an extremely big mouth, complains way too much and is rude to passengers. She drives extremely slow way before the school zone even starts, gets unnecessary attitude with passengers, and is complaining everytime I get on the bus and she is driving. Bus: 04117 April 15, 2014 Time: 3:30pm Bus 9 to Downtown Miami via NE 2nd Ave (She also complained about this route, made it very clear she doesn't like it, so maybe you should move her. Please do actually, we would all appreciate it.) She's complained after Ive asked her about a street the bus goes on, she's complained after an old lady asked her if the bus was going Downtown, she complains when people ask her questions period. A man asked if the bus was going to Aventura mall and she got loud saying, they got a sign up there tellin you where Im going and yall still be asking where the bus going. Don't make no sense to put a sign up there and yall still asking where the bus is going, blah, blah, blah. (Um, Im sorry but thats part of her job to help people. Maybe shes not cut out to be a driver if its too much for her to answer questions and help people.) Then keeps complaining about it to the passengers getting on the bus. (They looking like what just happened here. Nothing, this woman just got a big mouth and complains too much over nothing.) A girl got on the bus with a lot of grocery bags and she set them down to try to tie them up so her things wouldn't fall out. Before she could even do that to sit down, the bus driver told her "you need to have a seat young lady cause the bus aint that crowded." Just complaining and bothering people for no reason. The pervious week a man flagged the bus driver. She was complaining "I see you I see you I have to move the bus from the curb." Then she opened the door and he asked her which bus goes to Aventura Mall and she said "That

Pax states: I checked my easy card before leaving the house and your system stated I had $3.75 remaining balance. Upon boarding the bus, the reader said insufficient balance. I tried to explain to the driver that your system stated online I did have enough balance. The driver was calling the attention of another rider and she then turns and points to me and stated in a very condescending manner "and you owe me $2.25", then turns her eyes forward ignores me and begins to drive. VEH # 06151, RUN # 5060, BADGE # 3680

Caller stated that the operator of the route #9 south was unprofessional at NE 167th Street and NE 8th Avenue around 3:40 pm. Caller stated that she's preganant and was waiting for a bus with a pax in a wheel chair. Instead of the bus stopping at the bus stop where they were, the bus bypassed completely then stop. So when paxs did boarded the bus pax asked him why did he bypass the stop. Operator responded "I had to make room for the bus behind me. Do you have a problem with it." Badge #3670; Run #5065; Veh. #02106

Caller states she was on the route 9 traveling northbound; pax says that at approx 3:20pm, an elderly man with a cane rang the bell to get off on ne 96 st/ 2 ave. Pax says that she was in the way, so she stepped off the bus for a quick second to let the elderly man get off. Pax claims that as she was trying to get back onto the bus, the op closed the door on her leg. Op opened the door and let her back on, but rudely said "you need to stay out of the way, just hurry up and sit down." Pax claims op was eating crackers at the time and says that op was distracted by that. vehicle #2141, badge #3064, run #5059 Trevor R Shootes

WHEELCHAIR PAX WAS ON RTE 9 NB, WHEN THE BUS REACHED 163 ST MALL AT APPROX 12:47 PM. THE OP WENT TO UNSTRAP HER WHEELCHAIR AND BROKE IT. VIDEO REQ, GAVE PAX RISK MANAGEMENT # 305-375-4280 RUN# 5049, BAD# 2337, VEH# 04132

CALLER STATES THAT SHE BOARDED THE ROUTE 9 HEADING NORTHBOUND AT THE BUS STOP LOCATED AT NE 125 STREET AND NE 6 AVENUE AND UPON BOARDING SHE ASKED THE OPERATOR IF SHE WENT TO NE 171 STREET. THE OPERATOR TOLD HER THAT SHE DID NOT KNOW BECAUSE THIS WAS HER FIRST DAY AND THEN ASKED THE PASSENGER HOW SHE WAS SUPPOSED TO KNOW. THE PASSENGER TOLD HER THAT SHE SHOULD KNOW BY THE ROUTE AND THE OPERATOR TOLD HER THAT THE ROUTE DOES NOT TELL HER THAT. OPERATOR IDENTIFIED AS MCMATH #2011/VEHICLE #2137/RUN #5049

CALLER STATES THAT HE BOARDED THE ROUTE 9 HEADING SOUTHBOUND AT THE BUS STOP LOCATED NE 2 AVENUE AND NE 68 STREET AT 500P. HE SAYS THAT HE USED ANOTHER PERSON'S GOLDEN PASSPORT, UNAWARE THAT HE WAS NOT ALLOWED TO DO THAT, AND THE OPERATOR TOOK THE CARD. THE OPERATOR TOLD HIM THAT THE POLICY WAS STATED ON THE BUS AND WHEN ASKED WHERE HE TOLD HIM IT WAS ON THE BUS SOMEWHERE. THE OPERATOR TOLD HIM TO PAY THE FARE AND AFTER HE DID THE OPERATOR KEPT GOING ON ABOUT THE SITUATION. THEN WHEN HE RANG THE BELL TO GET OFF THE BUS THE OPERATOR WENT PASS HIS STOP, TELLING HIM THAT HE WAS GOING TO RIDE THE BUS WITH HIM. OPERATOR IDENTIFIED AS PRINCE #6535/VEHICLE #6134/RUN #5064

CALLER STATES BUS OP ASK HER TO PAY EXTRA FARE BUS DEPARTING FROM NE 2ND AVE/1ST ST, STATES BLACK OLDER GUY, ON VEH #2064, ALSO STATES OP STATED THAT A/C MIGHT NOT BE WORKING, 9NB, LVG AT 8:20AM. TOS SHOWS OP GLOVER 3322, RUN 5054.

Caller states she boarded route 9 traveling nothbound from the CBD Terminal at 11:37am; pax claims that 2 other female paxs were discussing how the female ops are very rude and nasty to the paxs, so caller agreed with them. Op overheard the conversation and said " they're probably rude because you're rude to them first". Then as pax was exiting the bus, op was rushing her saying "just hurry up and get off the bus". vehicle #4162, badge #3387, run #5049 Franchel D Swain

CALLER BOARDED THE RTE 9 TRAVELING S/B ON NE 6TH AVE/ 167TH STREET, OP YELLED AT HER TO SIT DOWN , HOWEVER SHE DIDN'T WANT TO SIT AT ALL. SHE WAS EMBRASSED ABOUT THIS MATTER. VEH#9975, BADGE2678, RUN#5346 BADGE# FIELD NOT WORKING

passenger stated that she boarded the bus 9 traveling southbound with a kid on ne 151st st/ 6th ave and he didn`t have his ID Card but had on his uniform and he only had $1.00. the operator told the kid that he was not going to ride if you don`t have the fare.passenger said that the operator cursed at the kid saying get the F off the bus.operator flagged down a police but the kid got over before the police entered on the bus.passengers were trying to give the kid a dime but the operator would not listen and the kid didn`t say anything back to the operator. passenger said the operator was very unprofessional and rude to the kid by cursing at him and said that he has been driving for 20yrs to police. VEHICLE#2139/ BADGE#2031/ RUN#5275

CALLER WAS TRYING TO BOARD THE RTE 9 TRAVELING S./B FROM AVENTURA MALL, OP NEVER PULLED TO THE BUS STOP, OP STAYED IN THE STREETS AND REFUSE TO LET CALLERR ON THEBUS, ALTHOUGH SHE NEVER PULLED INTO THE BUS STOP. VEH#2016, BADGE#3680, RUN#5060

Caller stated that he boarded the route #9 northbound NE 36th Street and NE 2nd Avenue around 9:25 am. After he boarded he went to the farebox to pay where a pax was blocking it holding a conversation with the operator. Caller told the pax to move. That's when the operator told caller he was rude and called the police to have him put off the bus. The another pax told operator that you shouldn't have put off cause you were holding a conversation with a pax who wasn't behind the yellow line, so operator put her off also. Badge #3387; Run #5841; Veh. #05130

FEMALE PAX. ON 02/12/14, 1200 NOON, AT THE DOWNTOWN BUS TERMINAL, BOARDED ROUTE #9-AVENTURA, CLAIMING OP. VEH. #02113 AND ANOTHER OP. STANDING NEXT TO THE DRIVER WERE UNCIVIL, RUDE AND GROSSLY SCREAMING AT THE PAX IN A HARSH TONE. PAX CLAIMS SOME OF THE PASSENGERS WHERE DISABLED, ELDERLY AND SOME WERE HAITIAN BEING TOLD TO "MOVE, MOVE.." PAX IS FROM OUT OF TOWN AND CLAIMS SHE HAS NOT SEEN THIS RUDENESS IN PALM BEACH. PAX ALSO ADDED THAT AT TIMES THIS BUS SEEMED TO BE OVERCAPACITY. PAX ALSO NOTICED THAT BUS WAS LATE. VEH. #02113.

Male passenger with a siutcase who says he is handicapped did not like the way the operator of route '9' told him he had to go to the rear of the bus with his suitcase. Passenger made another report with feedback #114079 and feels the operator was disrespectful. vehicle 9901 run 5266 badge 1912

PAX STATED HE BOARDED RTE 9 SB AT THE 163 STREET MALL AT 2:35 PM WITH HIS SUITCASE. PAX STATED HE IS DISABLED AND HE ALWAYS SIT IN THE HANDICAP AREA, PAX STATED THE OP HAD A FEMALE TRAINEE ON THE BUS, PAX STATED HE WAS SITTING SIDEWAYS IN THE SIT WITH HIS SUITCASE AND THE OP TOLD HIM HE CANT SIT LIKE THAT. PAX STATED THE OP WAS VERY DISRESPECTFUL AND RUDE THE WAY HE ADDRESSED HIM, PAX WAS UPSET BECAUSE NO OTHER OP HAD EVER ADDRESSED HIM THE WAY THIS OP DID. PAX NAME IS SERGIO AND HE IS REQESTING A CALL BACK, CONTACT # 786-439-8481 RUN# 5266, BAD# 1912, VEH# 09901

CALLER SAID SHE BOARDED THE RTE 9 TRAVELING S/N ON NE 6TH AVE/ 125TH STREET, SHE WAS EATING POTATOE CHIPS, BECAUSE HER SUGAR I SLOW , SHE IS DIABETIC, OP MAD HER EXIT THEBUS, BECAUSE THERE IS NO EATING ON THEBUS. CALLER WAS VERY UPSET ABOUT THIS MATTER AND FELT THAT OP WAS VERY RUDE. CALLER ALSO RUNG THE BELL TO EXIT AT NE 18TH AVE/ 186TH STREET, OP NEVER STOPPED UNTIL 20TH AVE/ NE 186TH STREET, THIS CAUSED HER TO WALK BACK TO HER DESTINATION. VEH#4130, BADGE#2970, RUN,5058

Pax stated that this is the second time he gets on route 48 from University Station and has a discussion with the operator. He claims that last week he asked the operartor why he is always behind schedule and his response was that this is Miami. Today operator got to the station got off the bus and when operator came back passenger got on the bus and was told by the operator to get off until he told him to. Operator called security on the passenger. Passenger fell he was harassed by the operator and treated very disrespectul when he called security on him. Run 1123 Vehicle Number 02159 Badge Number 1330

At approx 5:25pm As I board the 9 sb bus at the Skylake Mall I recognize the driver when I took the bus sometime ago.I had two big spreads in my hands and I didn't want to hit the passengers on the bus.So I kindly asked if i can pay my bus fare with my easy card & then I asked if I can enter through the backdoor.He's giving me so much attitude & the front of the bus.He was saying "DON'T YOU EVEN DARE THINK ABOUT PUTTING THEM THERE" . I wasn't going to put them there anyway.Thats why I wanted to enter through the back door.I walked to the back and the bus was so packed,Thankful this old lady said i can put the spread in her basket and i sat and held one.He was giving everyone attitude & talking down to people like were aren't humans.What he fail to understand is that not everyone have a car.So we have to buy our things and take the bus. I have a complaint about what this driver did yesterday.The same attitude driver.He drove the bus to 163rd bus stop & a lot of school children & adults were there waiting for the 9 bus.He park the bus far behind the other bus & let off passengers that were coming off.Then he speed pass the children & adults that were stopping the bus.I think what he did was absolutely wrong.And it was cruel because it was raining.I felt so bad for those people because I take the transit from point A to B.He needs to learn how to deal with people.He chose to be a bus driver.And you can't be angry at the world.If you don't like it give to someone else who needs it.He's not a good fit for your company.If I personally could choose the bus driver i want to go with on the 9 bus.I would never takes his bus.He makes you feel uncomfortable & gives people some dirty looks & always have an Attitude. run #5058 , vehicle # 4130, badge # 2970

CALLER STATED THAT HE WAS ON THE RTE 9 HEADING SOUTHBOUND, WHEN THE BUS ARRIVED AT MIAMI DADE CALLER REQUEST TO GET OFF THE BUS. CALLER STATED THAT THE OPERATOR DID NOT PULL UP TO THE CURVE CAUSING HIM TO JUMP OFF THE BUS. BADGE# 6258 RUN# 5050 VEH# 5139

CALLER STATED THAT HE BOARDED THE RTE 9 HEADING NORTHBOUND AT 11:27 AM. CALLERS STATED THAT THE OPERATOR DIDN'T PULL UP TO THE SIDEWALK IN FRONT OF THE BUS STOP. CALLER ALSO STATED THAT WHEN HE BOARDED THE BUS THE OPERATOR PULL OFF, CALL TOLD THE OPERATOR IT IS FLORIDA LAW THAT SHE MUST WAIT UNTIL HE HAVE A SEAT. THE OPERATOR RESPONDED" SIR I'M NOT GOING TO HAVE THIS CONVERSATION WITH YOU" CALLER STATED HE TOLD THE OPERATOR SHE CAN BE A HELL OF LOT NICER. BADGE# 6257 RUN# 5050 VEH# 2111

CALLER ON 01/15/14, 5:10 PM, AT NE 2 AV @ NE 95 ST, WAS PARKED IN AN AREA MARKED BY A SIGN READING "PARKING PERMITTED" AND OP. VEH. #02014, APPROACHED THE CALLER STANDING NEXT TO HER AUTOMOBILE AND SAID TO HER "YOU NEED TO MOVE .." IN AN INTIMIDATING TONE. CALLER ALSO CLAIMS OP. WAS CURSING AND MENTIONED THAT HE WOULD CALL THE POLICE. CALLER BELIEVES OP. WAS VERBALLY ABUSIVE WHILE SHE WAS STANDING BY HER CAR WITH HER MINOR CHILDREN. VEH. #02014.

Pax states that he signaled the bus to stop at the corner of ne 6 ave & 166 st when notice and elderly person rushing to catch the bus. Pax advise the Op that the someone was coming as he tried to board the bus when the Op closed the door on his hand. The door was closed on his hand for a few seconds then he finally opened the door, then immediately closed the door again leaving the pax on the bus stop. VEH# 04162, RUN# 5049

PASSENGER SAID SHE WAS THERE AT CBD TERM WAITING FOR THE BUS 9 N/B AT 4:55PM SHE TOLD THE OP LISTEN MY MOM NEEDS TO GET ON THE BUS AND OP REPLIED " IF SHE NEEDS TO GET ON BUS GET ON NOW BECAUSE I CAN'T WAIT". PASSENGER STATED HER MOTHER IS DISABLE. I THE AGENT ASKED HER DID YOU TELL OP SHE WAS DISABLE? BECAUSE SHE DID NOT MENTION BEFORE. PASSENGER STATED YES. VEHICLE 02117, OP FILS-AIME, BADGE 2868, RUN 5065

MALE PASSENGER REPORTS THAT THE OPERATOR FAILED TO UNHOOK HIS WHEELCHAIR TELLING HIM TO ROLL FORWARD VEHICLE 2117 BADGE 1596 RUN 5148

PASSENGER STATED THAT SHE WAS WAITING FOR THE BUS 9 TRAVELING NORTHBOUND ON NE 36TH ST/2ND AVE AT ABOUT 6:14PM AND WHEN THE BUS STOPPED SHE BOARDED TAPPED CARD AND TOLD THE OPERATOR THAT YOU HAVE PASSENGERS STANDING IN THE STAIRWAY IN FRONT OF THE YELLOW LINE COULD YOU OPEN THE BACK DOOR. PASSENGER SAID OPERATOR TOLD HER JUST GET IN , ANOTHER PASSENGER SQUEEZED IN AND THE OPERATOR PULLED OFF AND LEFT HER.. PASSENGER SAID THEIR WAS A LOT OF ROOM IN THE BACK OF THE BUS, EVERYONE WAS STANDING UP FRONT AND DIDN`T OPERATOR DIDN`T ASK THE PASSENGERS TO MOVE BACK. VEHICLE#4136/ BADGE#3347/ RUN#5247